Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

Ron and Andrew did a great job of protecting the house, very clean and courteous. What I…read moreappreciated most was their honesty - my chimney did not need to be cleaned so they did the inspection instead. It's so easy to be taken advantage of when you don't know anything about what is being serviced. So refreshing to have someone do the right thing. I will definitely be calling Ron next year for a cleaning. Highly recommend!

I have been looking for a neat, professional experienced chimney cleaner for 3 years. This is the…read more3rd company I've hired in the last 3 years, in search of a permanent company I can trust. I called Ron, he picked up the phone, and explained that he is personally on every job. I liked that. He quoted the price on the phone for the 2 woodstoves. When he arrived, he put down drop cloths from the door all the way to the stoves and started his work. There are 3 things you want to look for when finding a contractor to clean your chimney: 1. They use a rotary "weed wack" technology to fully clean the chimney. Many companies simply use a sweep that just feathers the creosote, but does not dig in and remove it. Make sure to ask this question. The technology uses a tip with vinyl strings like a weed Wacker, with 3 foot rods that get added as the tip is pushed up, and attaches to a drill that spins the tip to clean every inch of the pipe on the way up. 2. Does not let ash and creosote drop out of the piping system so it never has a chance to create dust and ugly soot. The prior contractors allowed the creosote to drop behind the stove, and then scooped it up and vacuumed it. But this allowed soot to travel in the house and a very thin film on my furniture. I can tell you that Ron prevents any soot by vacuuming all the creosote before it drops out of the piping by keeping a strong vac in the pipe before starting the sweep. 3. Previous sweepers had portable vacuum cleaners which they were proud of as powerful. Compared to the monster vacuum cleaner Ron has, those are all in junior league. Ron has a huge vac built into his trailer which I believe is 35 hp. It is the biggest vac in RI for chimney sweeping. The vac runs in gasoline, and he has 100 ft hose. I was very impressed by this vac system and how powerful it is. And yes it is loud, but thankfully outside! See the attached photo of his set up. Ron cares, does not rush, and open to questions and special requests from the homeowner. Check if your chimney sweeper uses the 3 methods above. If not, call Ron!!

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Perfect experience! They booked us super fast, came when they said they would and fixed a gas fire…read moreplace that another company said would have to be replaced-- they saved us thousands of dollars!

Excellent! The guys are all well trained at Certified Chimney Inspections of North Smithfield…read more (401-337-7938) They offer all kinds of information, answer my questions and are very timely. They have always shown up on time and are very respectful. The quality of their work is top notch. I am more than pleased. Side note: Through ignorance, I was burning some wood that created a lot of creosote in my wood boiler and chimney. They explained, in detail, the best way to avoid that in the future. Now I'm confident that I will avoid a dangerous creosote build up again. I highly recommend this company to everyone. One more thing; as a single older woman, I've been screwed over a few times from other people. Certified Chimney is the polar opposite. The cost of their work is consistent and fair.

If I could give a 0 star I would. I have been schedule to have my chimney cleaned and inspected…read moresince Oct 22nd, I have now been rescheduled 4 times, usually at the last minute. I have been reasonable each time and asked them to please commit to getting the next appointment done. They continually promised they would come to the appointment each time, and when I called to complain I was told "its not my fault - this comes from the boss". They are liars.

Great service and great communication. Thank you! Highly reccomend this company. I will reach out…read morefor future chimney repairs.

Joe was super efficient, knowledgeable, punctual, responsive and affordable. He did a great job…read morecleaning my chimney and I would highly recommend him to anyone! Will be using him from now on!

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

They are are still in process of repairing our chimney but I have found both crews that have come…read moreto our house very professional. They have been both courteous and informative by answering all my questions. I would also like to give their office staff a thumbs up too.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.