We stayed at Soule Creek for the first time from a Thursday night until Saturday on the beginning of a long weekend. We chose to stay here because it was nearby where our family members were staying. after having read past reviews, we didn't come in with the highest expectations and unfortunately, while it wasn't the worst experience, it was definitely lacking to the point where we do not think we will return in the future.
We stayed in the Pacific Rim Suite which is listed as being in the main lodge. Well, it most certainly is- it is directly across the tiny hallway from the main desk. This means you hear the office phone ringing and all the interactions between staff and other guests. To add to this, the room is not very soundproof at all- we could hear the entire conversation of those staying in the room behind/beside us.
The room was clean but as previous reviews have mentioned, bring your own bottled water because the tap water definitely has a brown tinge to it. A small coffee maker, coffee, kettle, microwave and mini fridge are provided which is nice, but you need bottled water to make your coffee which they don't provide.
The biggest issue we had was breakfast and the lack of staff presence... we were asked when we checked in what time we want breakfast- 8:30 or 9:30. We said 9:30. On our first morning, it was 9:40 and when I went to check on breakfast another guest told me she still hadn't received her 8:30 breakfast... when I finally tracked down a staff person I was told their chef didn't show so she, who is an office person, was doing it all but she knows we need ours. Well, over an hour passed and as we got closer to 11am we had not heard anything else or seen staff so we assumed we were not going to get our breakfast and left to find food elsewhere. We did receive our breakfast the second morning which was decent- it came with scrambled eggs, has browns, sausage, a bit of fruit and a croissant.
The reason I am allowing the missed breakfast to dictate the rating I am giving is because nothing was done about it. No apology, no offer to provide any sort of compensation or small discount on our bill. when I mentioned it to the staff person upon checkout she told me the breakfast is complimentary so she doesn't think they would reduce my bill. I don't care if it's complimentary- something should be done to acknowledge the major inconvenience it caused (we were starving by the time 11am rolled around and there are very limited food options in Port Renfrew). We weren't asking for a free night or anything- even $10 off would have been a nice gesture. We checked out two days ago and have not heard a word from management. We do not plan on returning next time we come to Port Renfrew. read more