The entire sales experience was very smooth and friendly - I've been riding Harley's for 46 years - and I definitely recommend this shop. Elicia was my sales person and she did a wonderful job! Thanks again for everything! read more

I didnt buy a bike but in the last week both of my boys bought bikes and the people at sound were amazing they did everything they could to get them the deal they wanted. They had an amazing experience go here if you want to be treated well. read more

Awful service department. Awful parts department. They don't honor online prices, and will mark up prices by as much as 50%. You'll pay a lot of money for subpar repair work. On the whole, the place is a dishonest operation, run by dishonest people. Recommendation: Go to an independent Harley-Davidson mechanic for service and shop online for parts. I'd pretty much go to any other HD dealership in the area if necessary, even though they're all pretty terrible. Sound Harley should close up and disappear forever. read more

I'm gonna begin with the service department: this department is by far one of the best I've ever been to and in all honesty it's the only place I'll take my Harley for service. There's a great pride in what they do their knowledgeable and their experts. Ash, Ray, The rest of the crew are phenomenal. Their manager is fantastic. Assistant manager and the service writers are phenomenal. Clothing/Apparel: the ladies over there are phenomenal the great. They'll take their time work with customers on their wants and needs. Parts and accessories: Another great Department with a fantastic manager. Sales: Sales does a great job fitting customers to bikes are interested in. Never seen Sales fit by the name of Eric. That is fantastic. Colin is top-notch. The wholesale department is damn good. read more

Great place! They did a great event! Keep that up and the sales will continue!! Also I like the gear selection they had! read more

Sound Harley-Davidson - My daughter and one of the many bikes they have for sale! #Breakout - Motorcycle Dealers Near Me - Marysville, Washington

From the moment I set foot in the door at Sound, I was treated with warmth, courtesy and respect by Billy in Sales, and shown some incredible motorcycles that fueled my lifelong dream of getting out on two wheels. Billy was really good about meeting me halfway with layman's terms as well as working with the knowledge I already had about performance and build. We also had a great talk about ergonomics and aesthetics, which, all combined, made me feel very confident about coming back to pick out my first ride. As a new female rider, I can't say enough good things about working with this particular person. That being said, everyone I encountered at Sound was incredibly friendly and welcoming. I felt very comfortable asking questions about pricing, mods, and service. The dealership itself is beautiful and veteran-owned, which I appreciate as the daughter of a vet. I'm definitely looking forward to coming back. Thank you for the great work that you do! read more

Nice shop and plenty of parts and clothing you would want. I bought a new jacket from their . Great staff too read more

Sound Harley-Davidson - Front of the shop. And bike out today lol - Motorcycle Dealers Near Me - Marysville, Washington

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A Stellar Customer Experience Staff Highlights Eric Maxwell (Associate): Simply amazing. Provided a pleasant, non-pushy experience from the first phone call. Bill: Awesome communication skills and was a pleasure. Paperwork Lady (sorry I suck at names): Engaging and personable. Could've reminisced with her all day. :) Key Points Exceptional Service: The experience was great overall, with helpful and friendly staff. Test Ride Opportunity: Eric facilitated test rides on multiple bikes to help determine the best fit. Personalized Assistance: Eric helped identify the most suitable motorcycle my needs. Customer Loyalty: Despite having options to purchase elsewhere, I chose to travel to Sound Harley-Davidson based on the initial positive interaction with Eric on the phone. Overall Impression As a consumer with numerous purchasing options, I specifically chose Sound Harley-Davidson, even though it required traveling out of the way. The dealership's commitment to customer satisfaction and non-aggressive sales approaches clearly made a significant impact on my decision. read more

Every time I visit Sound the people there treat me like I am more than a customer. Frankly they treat me like a family member. They are always professional and they are experts in their fields. I seldom find this sort of well oiled machine in the day. John and Eric on the floor stand out as professionals and the maintenance, gear, and parts team impress as well. Finally, the part that has the potential to be harrowing and stressful was made conversely into a painless and warm empathetic process in finance by Tina. Thanks, team! read more

my experience at Sound Harley-Davidson was pleasing and I want to say thank you to Ian, Billy and Colin for the very welcoming hospitality they provided me. All the associates is respectful and very welcoming to new faces like myself. Again thank you all for a great experience I will for sure be back in the nearest future. Cheeeehoooo! read more

Sound Harley-Davidson - HD 48 2022 - Motorcycle Dealers Near Me - Marysville, Washington

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Location Easy to get to right off the highway. Cool building Experience Very good. I am visiting my kids and though I would pick up some T shirts. Instead I found a very cool sweatshirt. Some really nice bikes , I live the new colors. The men's restroom was clean and well maintained. Import in these Covid days. A great dealership. I will stop again when in town. read more

Sound Harley-Davidson - Outside - Motorcycle Dealers Near Me - Marysville, Washington

Serviced bike here, kinda extensive and needed a lot. I go here because it's a longer ride. ‍ People seem decent, and I'm riding what feels like a new bike again. Glad I got it in early, they do get busy. read more

The facility is beautiful, but no signage from the road to find where it is tucked in between two auto dealers. It's hard to find they have a great selection of bikes. Here's where everything goes wrong. I was interested in a bike and they asked what if we can't do the deal, what's a different bike that you might like? I'm like OK you have the bike and I have the money why the heck couldn't we do this deal? Next they break out the old-fashioned foursquare sheet and ask you a bunch of stupid questions. They come back with their offer of four grand over list price, $1000 dealer set up fee WTF and other hidden fees all over the place like $1000 security option that's mandatory. I told him I'm just gonna walk that is absolutely ridiculous. Then they came back with at least price but all the hidden fees still there so I walked and of course the salesman runs out with another deal on a Post-it note and says this is for today only. Their sales tactics are disgusting. They lost the sale and a customer. Beware, if you go here, they're gonna screw you do your homework know what things cost and don't get screwed read more

Absolutely disgusted with the service department. When I called and told them the year make and model they said they could have a technician on it the next day. That was 3 weeks ago. When I dropped it off they said they don't normally work on Harley Davidson older than 2008. Mine is 2006. Other than the dust port being left undone there are no visible signs of them touching my bike. Even though they said the injectors tested fine with no issues read more

Sound Harley was great to work with in purchasing my new 2023 Lowrider ST. Cam and Ian were tuned into what I wanted for price so negotiating was the easiest by far that I've encountered with Harley dealerships in Western Washington. This is my new "go to" dealership for anything I need or just to say hi to the crew. Thank you for getting me on my new ride for the best birthday present a girl could ask for! read more

Sound Harley-Davidson - Motorcycle Dealers Near Me - Marysville, Washington

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Bought a 2014 Tri Glide ultra classic with 3500 miles on it. Paid extra for warranty to cover tires, and mechanical for two years. Received it on a rainy day, they offered no gear, at the time of purchase. I paid just over $29,000.00 cash. They told me I had to have new tires put on and had to go through service and detailing before I could have it. So I get it home and woke up the next day to clean the trike from riding home in the rain. Only to notice gouges in all of my rims from the tire change, the sad part is you could clearly see that the gouges were new. Called them and then took it down to them only for them to tell me that if I left it there for a few days so they're detail guy could see what they could do with it. The factory rim has a profile to the rim, and the gouges are deeper than the factory finish. I was also told by the shop manager that the tire machine broke down two days after they did mine, you would think that after paying almost $30,000.00 in cash for it that they would have put new ones on, instead of telling me to let them have it for god knows how long to get it fixed. I've taken it to three different detailing companies who said that it couldn't be fixed, isn't that why a company has insurance for? Bottom line is I don't feel like sound Harley has your best interest in their business dealings read more

Go see Cameron for your new bike! He's super knowledgeable and will help find you the perfect bike. I love my new street glide! Thanks Cam!!

I have been a all season rider for years, and finding a good set of gloves that are actually %100 water proof and warm is a challenge. The heated gloves are not my point of interest either. I was surprised to find the perfect pair of gloves that Faith showed me for only $100. Right after I left the dealership there was a heavy rain, and with it being 50 degrees out it wasn't enjoyable. However with the new gloves I got I was able to jam with a smile on my long ride home. If it wasn't for Faith's help I'm sure that I would have hung up the towel on trying to find another set of gloves and suffered. She was very kind, and knowledgeable on any questions I had. Thank you Harley, and thank you Faith! Will be coming back for more soon! read more

Sound Harley-Davidson - The sick gloves I bought! - Motorcycle Dealers Near Me - Marysville, Washington

The clothing department is a mess, why would I spend my money there when I get it online for cheaper! Also the floor managers are rude & unprofessional. If you're thinking of going here don't!! Go to emerald city! read more

Go see Amy at Sound Harley! She was very helpful and so easy to work with! Thank you Amy!

Taylor in clothing is always super bubbly and happy. She goes above and beyond to find what you want make sure it fits and she's always eager to help. She's a joy to shop with. All the staff from sales to parts to service are above and beyond. And not a one of them is just trying to sell sell sell they all get to know your name and make you feel comfortable and learn what your looking for. I love this place the people make it beyond exciting to stop by!!! read more

If you're thinking of having your motorcycle towed by these guys don't. Their tow operator was driving extremely dangerous cutting multiple cars off and almost dropped the bike while towing. When I followed him to Harley Davidson to report is actions management acted as if they could care less. read more

Okay, so this specific Harley Davidson dealership in my opinion is the only one you need or want to visit for everything HD. The people who work there in every single department are genuinely interested in what they do, love bikes and are extremely good at communicating and connecting to help. Shout out to Marc for everything he did to see me leave with the exactly right machine. I want to say he's one of the best sales staff I've ever worked with, but also a genuinely good dude who I'd love to see on the road for a ride sometime, in fact I'd ride with any of these guys because they are all a bunch of badasses! Thank you. Keeping the shiny side up! #HDMOTOWITCH #SOFTTAILSTANDARD #SOUNDHARLEYDAVIDSON #MARCISCOOL #SOISEVERYONEELSE read more

Billy & Mark are the best, I walked in to Harley with my friend not even planning on getting a bike but they showed me what I was really missing out on and next thing I knew I was walking out with my first Harley! I was there awhile but I had so much fun just hanging out with everyone it felt like no time at all. Definitely family vibes. See you in two years when I come back to trade it in for a brand new Harley. ;) read more

I just had a terrific experience at Sound Harley with a fellow named Marc Fernandez. I was shopping for a new motorcycle during their Black Friday special when I got a hold of Marc, we had several phone conversations. His follow up was impeccable. His manner was professional and respectful (I'm old and set in my ways). This guy went above and beyond at every turn. Although I didn't end up buying, I feel confident that Marc did everything in his power to make a deal happen and I would have a new Harley in my garage right now. Want a Harley? Contact Marc at Sound Harley. Lots of action. No B.S. read more

Showed up only to support a friend buying a Low Rider ST working with Cam, and Cam was great offered drinks, was down to earth, and talked about bikes while waiting for the appraisal on my friends trade in. They only had one Low Rider ST, and I had been interest in one for a while, but was on the fence about the price. Was standing around looking at the 883 for the wife, and Billy walked up introduced himself and I told him I was just here for a friend buying a bike. We started talking about bikes he was feeling out what I was interested in, and brought up the fact they had another Low Rider ST. It was still in the back and needed to be built. I said verify it can be built today, and we can talk numbers. He goes back comes out and says it's missing a bushing for the risers, but we can source one and have it ready today! 15 minutes later one of the service guys comes out and says we got it and putting it together now. Started up working numbers, they worked with me, and we found a good balance. They introduced me to the whole team, adjusted the bars for me, and got everything set up for the road. As I was getting ready to leave I noticed a scratch on the windscreen brought it up to billy. He immediately filed for a warranty to get a new screen, called the next day to let me know it was on order, and he would let me know when it shows up. Sum it up. Great experience working with them, and the team seems genuinely invested in creating a good relationship with each purchase. Plus the dealership has a nice building and layout with lots of accessories and gear to choose from. read more

This place Sound Harley was the worst place before I even owed a Harley. Me and my son came in on his day off work. Let me tell you it was the worst experience ever we got jumped on as soon as we walked through the door. The employees they have working there are really rude they watch you like your stealing me personally had 3 employees follow me around and kept staring at me. This made me feel really uneasy and pissed off all at the same time. If I could give this place a big Zero I would. This was 4 times I was treated very rudely by everyone there. I know your thinking why keep going there. Well I was raised to give people chances and I think 4 rude ones at Sound Harley was enough. I just thought I would get the word out about this place. Everyone has there own opinion and this one is mine like it or not. Thank you to everyone who I have tried to help with my review of Sound Harley. read more

Sound Harley-Davidson - Motorcycle Dealers Near Me - Marysville, Washington

I recently purchased a new 2020 Roadglide Special. I was very happy with the entire sales process. The dealership was very welcoming. The sales person, sales manager, parts manager and service manager were all extremely helpful and engaging. I think they recently changed ownership and you can really tell. The service all around was excellent and they truly earned my business. read more

Just got home from pick my bike up and this thing is running amazing. Haley in the clothing section helped me with a new helmet and some other items. I really enjoy going in there. Everyone is always super nice and friendly and they really do make up feel like you're the only customer there. As long as I live in the north end I will continue to spend my money there. read more

I worked with Darrell at sound Harley he was extremely helpful and provided a wealth of knowledge and assistance in helping me narrow down the perfect bike for me! The rest of the staff are wonderful and are all about giving you a great buying experience they also worked out a very fair competitive deal too I will definitely recommend! read more

Ty, Thank you for the response. Just so you know I upgraded yet again from my softail to the Road glide special. I worked with Chad, Ian, and Jesse, and the entire team. Like before, they are and were phenomenal. I want to give a special shout out to Corey because he was the initial sales rep I worked with and sold me both my sportster and softail, and had he been there that night that I was going to buy parts for my softail and decided on the Road glide special, most likely I would've purchased it from him again. That said, Jesse was phenomenal. Ian and Chad are always great! Your entire team that I've worked with have been nothing short of phenomenal. I look at sound Harley as my go to Harley dealership, and look forward to a long relationship. Again, thank you and I look forward to additional purchases in the future. Getting ready to bring it in for my service and have already looked at changing the bars. Already upgraded to a stage two and your service department is phenomenal. I think there's a running joke every time I go in, as to which bike I will upgrade to or change in for. read more

Sound Harley-Davidson - Road Glide Special. Love it!!! - Motorcycle Dealers Near Me - Marysville, Washington

I went to Sound Harley Davidson with the goal to surprise my husband of 30 years with a Harley. I had heard about this particular dealership through word of mouth in addition to observed my husband surf through the website, drooling over their amazing stock of every kind of bike you could ever imagine. I had quietly taken notes from some of the key "wants" of my spouse & had a list. I immediately met Eddie, my salesperson, and found him to be very sincere, not pushy, knowledgable and, most of all ,extremely patient, as I was obviously clueless about bikes with the exception of a love to ride on the back with my husband. I gave him my list, explained to him what I needed and within the next 15 minutes had the perfect bike to surprise my husband. This was completely painless due to Eddie's expertise in the bikes available-he was not demeaning with my ignorance, his communication was excellent, no nail biting, no tears and within 2 hours, my Hubby and I were the proud new owners of a 2022 Street Glide Special. This does not have to be and should NEVER be an an obnoxious, stress-provoking process as it usually is when purchasing say an automobile. It is imperative to find the right person, as I did with Eddie, who can clear the bs from the path and get you where you need to be, kindly and efficiently. I had put this off, wasting good riding days this summer, due to not wanting to be irritated, but don't think a day will go by that I will waste again. We both thank you, Eddie, we truly appreciate you!! And the journey begins... read more

Shout out to Corey at Sound Harley Davidson. I just purchased my first Harley and looking forward to living with some freedom on the road. The entire experience was phenomenal and I'm happy to be a part of the Harley family. Again, the entire process was great. I appreciate everybody that help me out. Anyone looking to get into a Harley I strongly encourage you head over to sound Harley Davidson in Smokey Point Washington! read more

Sound Harley-Davidson - Motorcycle Dealers Near Me - Marysville, Washington

Well this is my first negative review for this. I went in to look at a newer bike. The first one I looked at was an 07 Electra glide. It road nice but wasn't really what I wanted. So the sales guy brought out an 2012 road glide. Never road one before so I thought I would give It a ride. Didn't make it three blocks before the bike tried to tear the bars outa my hands. So I turned around went back to Sound Harley where I told the sales guy about the death wobble. He said the service guys will look it over an take it for a ride to see what's wrong. So I waited in the show room. The sales guy comes back 30 minutes or so later says the serive guts said its ready to go. I was happy. I really liked the blue metallic paint. So I got my helmet an started down the road. Didn't make it more then three blocks again. It has death wobble. So I turned around took the bike back to Sound Harley. I walked in the service department doors an asked the tech behind the counter who test rode the road glide an said it was ready. He responded we had the wash boy check it out. Now at this point I got angry. What kind of dealership especially a Harlaey dealership puts a wash boy on death wobble? So I told them if they wanna kill someone that way they should have thier staff die not customers on bent bikes. I WILL NEVER BUY NOR HAVE ANYTHING SERVICED AT SOUND HARLEY. The sales staff is great the service department CAN NOT be trusted. I hope an pray nobody gets hurt trying to ride one of thier bikes. read more

Brought a 2008 Ultra Classic in for diagnose and repair ABS on my bike. The guys had the bike for several hours before they claimed that a previous servicer had over torqued the rear wheel which interfered with the wheel speed sensor which they claimed to have fixed. They indicated a need for brake fluid flush and replace the front master cylinder cap and seal which I had them do. Initial ride on the bike there was no indication of a problem with the ABS. On the next ride the ABS light on the dash indicated a fault. Brought the bike back in for further "diagnostics" after 4 hours they said "it may be damaged wheel speed sensor" also said I should replace the bearings at the same time. Meanwhile I had produced a letter from Harley Davidson to original owner of the bike which indicated a front wheel speed sensor wiring defect causing a wire break at the headset under the fairing. I asked at the service desk if they had investigated the possible wire break as described by Harley Davidson and the response was that issue was unknown to them and so they did not look into it. Despite documents from Harley Davidson describing the issue and a claim form to submit for expenses to repair. They were unwilling to investigate the possible cause. I left Sound Harley very disappointed in the staff and service. I will not be using Sound Harley service again. Rating negative 2 stars. read more

Cory, and the Sound Harley team are did an excellent job helping my wife purchase her Freewheeler today. Over the years we have bought bike from 4 different Harley dealerships and and I must say this was the best buying experience we've had. The whole team was courteous and made sure any questions we had were answered and that our needs were met. Thank you Cory and the sound team. We will be back. read more

I have been a loyal Sound Harley customer and have bought 4 bikes from there over the last couple of years and recommended them to all my friends. BUT, turned in my bike for service and rework from a stage 4 build and then they closed down and didn't even bother to let me know ahead of time of this. SO, have no bike to ride and not sure when they will reopen as they have change dates and times. Not very impressed with the new ownership as of now!!! read more

Let me start by saying I really enjoyed my experience in this store. I rode sport bikes for years and was looking for something to cruise around on that would be different. I didn't end up getting anything from this store, but they left a great impression on me. So much that I wish other places were like that. What I mean is they take their time to show you around and teach you about their product. After you are finished, I received a call the next day thanking me for coming by the store. A few weeks later one more telling me about a promotion and asking if I was still in the market. At that point I had already bought a product from a different line, but I have to say their bikes are beautiful. I'm sure I will be back one day and end up with one in my garage. In the meantime, their service and staff is amazing and if you want a Harley or anything related to one go to this shop. You will not regret it. I liked it more than the shop in Mt Vernon. read more

After riding Harley's for the past 30 years and working with dealerships all over the country I have to say this is the worst dealership I have ever been in. The people I worked with were rude and do not care about customer relationships or customer satisfaction. Both the service and parts departments have a severe lack of understanding of the products they offer. They do not stand behind the products they recommend and sell to you. I do not recommend this business. I appreciate Jen getting back to me. Thanks read more

Bought my first Harley from Sound Harley. It was a great experience! Guys & gals are very knowledgeable and fun! They didn't rush me, no sales pressure. Mickey Corral helped me pick the perfect bike. Great guy, knows his stuff. Thanks Mickey! Everyone there willing to help & answered all my questions. read more

Sound Harley-Davidson - Mickey Corral & I with my new bike! - Motorcycle Dealers Near Me - Marysville, Washington

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