The entire sales experience was very smooth and friendly - I've been riding Harley's for 46 years -…read moreand I definitely recommend this shop. Elicia was my sales person and she did a wonderful job! Thanks again for everything!

Awful service department. Awful parts department. They don't honor online prices, and will mark up…read moreprices by as much as 50%. You'll pay a lot of money for subpar repair work. On the whole, the place is a dishonest operation, run by dishonest people. Recommendation: Go to an independent Harley-Davidson mechanic for service and shop online for parts. I'd pretty much go to any other HD dealership in the area if necessary, even though they're all pretty terrible. Sound Harley should close up and disappear forever.

I was pressed to have my tires replaced...front and back. Problem is the back tire is 240mm and…read morealot of places won't touch a tire that size unless you bought it from them, or they want you to take the wheels off and bring it to them. We spoke briefly over the phone and they guaranteed me that they could do it. I am always cautious about new shops or people I don't know especially when it comes to wheels and tires. I drove in, they told me about 2 hours, but they were actually done in about an hour. I was amazed. They charge about 50 to 60% LESS than what Harley wanted and Harley wont put any non OEM part on your bike. They even gave me some maintenance info for my bike. These guys are actual certified Harley Mechanics. Between the two of them they have about 45 years of experience. I would definitely trust them with my bike and I will not take my bike to any Harley dealer without calling them first.

From the owner: Master Harley-Davidson technicians by appointmentread more

Sold Me an Unsafe Bike - Told I Was "SOL"…read more I understand the risks of buying a used bike, but I trusted Emerald City Harley-Davidson because the manager, finance manager, and service department all assured me my 2006 FXSDCI was safe, serviced, and inspected. Within weeks: 2014 tires, both forks leaking from the day I left, rusted oil can, electrical system failure, and a missing horn. I've already had to put over $2,000 into repairs, and my Harley mechanic said it should never have been sold in that condition. When I called, the finance manager told me I was "SOL." I can't shake the feeling that because I'm a woman and not educated in motorcycle service, I was taken advantage of. It felt like they were hard up to make a sale and saw me coming. Shame on me -- I've learned a hard lesson and will never shop there again.

Great Staff and over all buying experience was awesome. Quiren, Doc and Chad really made buying the…read morenew bike something fun and will remember. I would recommend this dealer any day of the week. This is my 3rd bike from them.

Took my money for a rebuild of my engine which he recommended and keep my bike for 3 months and…read morenever attemptedthe rebuild,used old engine parts pistons,rods,rings,the list goes on,the worst part is i gave him some new parts to use i had purchased and none of those parts made it either,so be careful if you choose to have your bike repaired here,cuz steve is not a man of his word i guess making new long term customers is'nt what he's looking for but taking money frompeople with little to no expierence about motorcycles.Took him to small claims court and got my cash back it was the last resort he gave me after refusing to do the right thing,such a disappointment trusting them,see photos attached,that's my motor after a so called rebuild.

Great customer service, very knowledgeable and helpful, will definitely coming back for more…read moreupgrades for my motorcycle.

New Manager and sales people, 180 changed…read more First of all Jon manager was amazing, Gunner was great too, super easy to deal with him, plus amazing deal for my 2025 White Road Glide and great number on my trade in. I came in and just check it out but ended up got new bike, omg!!! I bought 5 bikes from other dealership but they didn't do not even closer to Eastside HD, price and service. And another brother just got one too. Come to Eastside if you want great deal and taking care of you. Love it so much and will come for more.

Service Department Issues - Horrible communication skills, very slow to respond to inquirys while…read morebike was at Eastsides service department fo rthe two weeks they had the bike. I had a top end rebuild performed at a different dealership to far away to return for a oil leak, had Eastside pick it up and they had it for just shy of 2 weeks and never figured out the leak so they returned it after stating the bike was cleaned and no leak weird but GREAT. When they picked up from me the bike was spotless except the engine that they requested not be touched in order to help understand/locate the leak. Done. Upon return the entire bike was like they left it in the weather or rode it in the rain and was a mess top to bottom. Cant beleive they would return the bike in that condition and all I got for my repair is a bill and labor of love to reclean. Just a rant.

Eric in sales & Noelle Asst Sales mgr started my journey buying my 2026 RG3 with a smile a zero…read morepressure. Along the way merchandise was purchased and the manager there was very helpful. Tyson & Mike in service were also helpful. Mike & Eric moved some of my equipment from my trade-in to my new trike without complaint, really appreciate that service! Jon Hickman and Clayton in parts made ordering my warmer handgrips, and other additional parts a breeze. Bradley in financing is very knowledgeable and made the final step easy and was very efficient explaining VIP service and all the nitty gritty of purchasing my trike. Highly recommend Grit City Harley-Davidson if you're looking for a new H-D, and the 2026 RG3 is a badass smooth ride!

I just left Jet City Harley-Davidson, and frankly, I am quite concerned by the lack of…read moreprofessionalism I encountered. The entire experience felt remarkably disorganized--almost surreal. Upon entering, I was swarmed by four different individuals simultaneously, which felt less like premium service and more like a lack of floor coordination. The representative assigned to me lacked even a basic grasp of the product line, noting he had recently transitioned from a car dealership. When I inquired about the 2026 Road Glide Limited, he quoted a starting price in the mid-$50,000 range. This is logically inconsistent with Harley-Davidson's own digital build tool, where I have already configured a fully-optioned model for $44,000. The pricing process was equally opaque. After waiting ten minutes for what I assumed were custom quotes for both the floor model and my specific build, a different manager appeared and presented a pre-filled finance sheet. It is mathematically presumptuous to present a 30% down payment structure and an $885 monthly obligation before even discussing the asset's total cost or available Tier-1 financing incentives. When I pressed for the cost of the upgrades, the staff appeared entirely lost, suggesting they would "eventually" need to consult the parts department. Most unsettling, however, was the conclusion. When I politely explained that my wife--my partner in this purchase--needed to see the bike before we moved forward, I was met with a high-pressure "close" tactic. When I asked to keep the quote for my records, I was told, "This doesn't go with you," before the representative simply walked away. For a brand that positions itself as a premium lifestyle investment, the operational failure at this location is a significant disappointment. It was an illogical, poorly managed encounter that does not align with the standard of service I expect.

Stopped in, as i do most HD dealers when i passed by. This time just killing time. Its a pretty…read morechill shop, ok selection of bikes and merchandise. I got chatted up by Wyatt on staff. Nice, friendly guy, made me feel welcomed

The Dealership atmosphere is stellar. Smiles and laughter radiate through this Dealership,…read more welcoming as soon as you arrive. I received a hello as soon as I walk in. Nicole asked how she can help, and walked me to the service department, introducing me to the service advisor. The service dept, asked great questions to my issue. They offered to pick up and return my bike for service, I live 30 miles out town, which to my surprise was no problem for them. Everything i asked from them was done and at an affordable price. Great service, stellar Dealership.

Great guys. Skilled and very honest. What more can you ask for…read more Couldn't be happier with the work they did for me. Will certainly return.

Love these guys! Josh is the only one that I will let touch my bike and I hop states like a change…read moremy socks. Great work overall! I haven't had any issues but I know people that were less than 100% satisfied and this shop made them Whole again. 10 out of 10 would recommend!

I visited your store about 3 weeks ago with $800 to spend on a jacket. I found one I loved (a sort…read moreof greenish/black) that retailed for about $500. For that price, I decided to look at the boot selection, as well. My low star rating comes from the fact that your sales girl (I never got her name but she was wearing a Seahawks themed punk girl tutu as it was almost Halloween) and her very obvious attempt to prevent theft. At first it was comical but then it became rude and obnoxious as she followed me every step and stood there watching my every move. No, she was not there to assist me as I indicated several times that I was just browsing and walked away. But then when I dared attempt to look at another item, there she was, standing there, watching my every move! I simply cannot and refuse to shop that way as I will not give money to a store that thinks of me as a thief. I came in with my husband who, ironically got great treatment as he talked to the gentleman about his desire to trade in the last bike he purchased from your shop for an upgraded model. However, feeling as offended as I did, I kindly interrupted and asked my husband to leave with me. So, sure its only $800 and whatever a new motorcycle cost - it won't hurt you overall but if the sales girl in question is not trained to respect customers, my guess is that your losses won't stop there. On a side note, I am an older woman, I had no bags or purse on me that could have been stuffed with motorcycles and outerwear and I was wearing a fitted top and tights (again, nothing that would allow for the theft of a thumbtack much less a motorcycle jacket!). I welcome a reply but I will also make sure that when riding season returns and my husband is ready to make that upgrade, I will sway him to go elsewhere.

Love this guy. God didn't bless me with the aptitude to work on my bike, thankfully he created…read moreJohn. Old school honest. I know full well I would have paid twice as much and had unnecessary repairs going to the stealership.

The Hawg Doc is amazing. Highly recommend for expertise, communication and expediency. Thank you!!read more