I was pressed to have my tires replaced...front and back. Problem is the back tire is 240mm and…read morealot of places won't touch a tire that size unless you bought it from them, or they want you to take the wheels off and bring it to them. We spoke briefly over the phone and they guaranteed me that they could do it. I am always cautious about new shops or people I don't know especially when it comes to wheels and tires. I drove in, they told me about 2 hours, but they were actually done in about an hour. I was amazed. They charge about 50 to 60% LESS than what Harley wanted and Harley wont put any non OEM part on your bike. They even gave me some maintenance info for my bike. These guys are actual certified Harley Mechanics. Between the two of them they have about 45 years of experience. I would definitely trust them with my bike and I will not take my bike to any Harley dealer without calling them first.

From the owner: Master Harley-Davidson technicians by appointmentread more

About 14 years ago, I brought my 2002 Sportster in here for service after having recently moved to…read morethe area. John the salesman (who's a manager now) greeted my wife and I very warmly when we were walking around the showroom waiting for the service. He asked if I wanted to test ride any of the bikes. I said no thank you, we're just waiting for service. He said that's OK, go ride one anyway! I never forgot how courteous and friendly John was that day, so when it came time for me to get another bike a couple of years later, I went straight back. I never felt pressured to buy whatever specific bike that made the most sense for them to sell me that day (or any bike at all for that matter) and wound up taking home the bike I wanted at the price I wanted. Fast forward to a couple of weeks ago when I bought my 5th (or is it my 6th? I lose count) bike from John. Every time I walk through those doors, whether its to buy a bike, a shirt, or just to look around and not spend a dime, I am made to feel like their most important customer. Before you say that's because I bought so many bikes there, it's vice-versa: I bought so many bikes there because of the way I'm treated. Truly a pleasurable experience each and every time, I look forward to doing business here for many years to come.

Sold Me an Unsafe Bike - Told I Was "SOL"…read more I understand the risks of buying a used bike, but I trusted Emerald City Harley-Davidson because the manager, finance manager, and service department all assured me my 2006 FXSDCI was safe, serviced, and inspected. Within weeks: 2014 tires, both forks leaking from the day I left, rusted oil can, electrical system failure, and a missing horn. I've already had to put over $2,000 into repairs, and my Harley mechanic said it should never have been sold in that condition. When I called, the finance manager told me I was "SOL." I can't shake the feeling that because I'm a woman and not educated in motorcycle service, I was taken advantage of. It felt like they were hard up to make a sale and saw me coming. Shame on me -- I've learned a hard lesson and will never shop there again.

Took my money for a rebuild of my engine which he recommended and keep my bike for 3 months and…read morenever attemptedthe rebuild,used old engine parts pistons,rods,rings,the list goes on,the worst part is i gave him some new parts to use i had purchased and none of those parts made it either,so be careful if you choose to have your bike repaired here,cuz steve is not a man of his word i guess making new long term customers is'nt what he's looking for but taking money frompeople with little to no expierence about motorcycles.Took him to small claims court and got my cash back it was the last resort he gave me after refusing to do the right thing,such a disappointment trusting them,see photos attached,that's my motor after a so called rebuild.

Great customer service, very knowledgeable and helpful, will definitely coming back for more…read moreupgrades for my motorcycle.

I had a wonderful experience purchasing my Breakout with Eastside HD, working with Doc (sales),…read moreJohnny (financing) and the rest of the team. The whole thing went smooth from negotiation to walking out with this gorgeous motorcycle. If I could give 11 to Doc, I would! Wish my other experiences buying bikes were like this one. Definitely coming back.

New Manager and sales people, 180 changed…read more First of all Jon manager was amazing, Gunner was great too, super easy to deal with him, plus amazing deal for my 2025 White Road Glide and great number on my trade in. I came in and just check it out but ended up got new bike, omg!!! I bought 5 bikes from other dealership but they didn't do not even closer to Eastside HD, price and service. And another brother just got one too. Come to Eastside if you want great deal and taking care of you. Love it so much and will come for more.

Another great event this weekend! Tons of bikes, friendly community members, and great food. Tracey…read moreand Nancy really know how to put on a fun event. So busy but still make time to make everyone feel welcome. Me and my 6yr old son had a blast.

Huge shoutout to Anthony, Ben, Terri and the rest of the service crew!…read more They jumped into action and replaced my tire at a moment's notice so I wouldn't miss a mandatory ride. Absolutely stellar teamwork. Thanks for the amazing 5‑star experience -- you all rock!

Stopped in, as i do most HD dealers when i passed by. This time just killing time. Its a pretty…read morechill shop, ok selection of bikes and merchandise. I got chatted up by Wyatt on staff. Nice, friendly guy, made me feel welcomed

The Dealership atmosphere is stellar. Smiles and laughter radiate through this Dealership,…read more welcoming as soon as you arrive. I received a hello as soon as I walk in. Nicole asked how she can help, and walked me to the service department, introducing me to the service advisor. The service dept, asked great questions to my issue. They offered to pick up and return my bike for service, I live 30 miles out town, which to my surprise was no problem for them. Everything i asked from them was done and at an affordable price. Great service, stellar Dealership.

Great guys. Skilled and very honest. What more can you ask for…read more Couldn't be happier with the work they did for me. Will certainly return.

Love these guys! Josh is the only one that I will let touch my bike and I hop states like a change…read moremy socks. Great work overall! I haven't had any issues but I know people that were less than 100% satisfied and this shop made them Whole again. 10 out of 10 would recommend!

I visited your store about 3 weeks ago with $800 to spend on a jacket. I found one I loved (a sort…read moreof greenish/black) that retailed for about $500. For that price, I decided to look at the boot selection, as well. My low star rating comes from the fact that your sales girl (I never got her name but she was wearing a Seahawks themed punk girl tutu as it was almost Halloween) and her very obvious attempt to prevent theft. At first it was comical but then it became rude and obnoxious as she followed me every step and stood there watching my every move. No, she was not there to assist me as I indicated several times that I was just browsing and walked away. But then when I dared attempt to look at another item, there she was, standing there, watching my every move! I simply cannot and refuse to shop that way as I will not give money to a store that thinks of me as a thief. I came in with my husband who, ironically got great treatment as he talked to the gentleman about his desire to trade in the last bike he purchased from your shop for an upgraded model. However, feeling as offended as I did, I kindly interrupted and asked my husband to leave with me. So, sure its only $800 and whatever a new motorcycle cost - it won't hurt you overall but if the sales girl in question is not trained to respect customers, my guess is that your losses won't stop there. On a side note, I am an older woman, I had no bags or purse on me that could have been stuffed with motorcycles and outerwear and I was wearing a fitted top and tights (again, nothing that would allow for the theft of a thumbtack much less a motorcycle jacket!). I welcome a reply but I will also make sure that when riding season returns and my husband is ready to make that upgrade, I will sway him to go elsewhere.