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    Adventure Motorsports

    3.4 (81 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

    Services - Adventure Motorsports

    Motorcycle repair

    Adventure Motorsports Photos

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    2023 KTM 300XC

    Let me start by saying that I've purchased quite a few motorcycles throughout the years. I was in the market for a new off road bike. Scott and staff went above and beyond what you would consider great customer service. The sales staff and financing were very knowledgeable on all of the details on the machines we purchased. The parts and service department were very informative, helpful and professional. We left with great machines for a great price! It was the best experience to date. If your in the market for a new or used machine, I would highly recommend swinging in to Adventure!

    My son happy with his new bike before we knew we got scammed

    Do not recommend at all. We purchased a little 50 for our son for his birthday mid June. We let them know we wanted one for our other son and would be back after our house closed the following week to grab another and pay off the loan we were getting, (yahmaha credit line with a Max limit of 4200 which the finance department knew because they applied for it for us). Every thing was fine after we signed paperwork and left, out the door price of $3000( YEA I KNOW FOR A 50 is Steep) until we got our Yamaha finance statement in the mail. It was over balance. Over the limit. I called the dealership right away and said what is going on? Jessica in finance helped us, she is the only one who does that position and she had me sign a yellow copy of our sales agreement, not a two or three part form like you'd typically receive. I didn't think it was weird until we got our statement. Immediately Jessica informed me when I called, that she doesn't remember everyone but that we had added gap insurance, a 12 month warranty on the battery and a service plan with their service department. We searched all paperwork and never found where we signed up for these. Or any sales agreement over the 3k amount we had signed for. Our final bill came for 4198.66 which was 2$ shy of our credit line we opened with them. We immediately told them to cancel them and that we never signed for those. That we would be in for a refund. We came in and Jessica was waiting for us, even though she just told us she didn't remember who we were. Jessica informed us that there's no signatures required for those services. They can be added by anyone, at any time. They could not Find any paperwork with our signatures on it. She stated she had like 6 stacks to go through, she couldn't find it, and tried to show me someone else's for an example. Finally, two days later after they dodged the situation. They did cut us a check for these services she added after we left. We paid off our loan and went and bought a Honda 125 for our older son in woodinville at Ride motorsports. They gave us all of our paperwork, handed us a copy of all sales agreements and warranties (we didn't opt for any additional as these are kids bikes) and they provided clear and concise paperwork for our purchase and we were never charged a single extra penny. They were great. Scott at adventure motor sports did everything he could to make it seem this is the first time this has ever occurred. Unfortunately they were so calm and casual about this I don't believe it. They were never able to give us any paperwork with our signatures on it for for the 4100(rough amount) that they claim we agreed to. No Sales agreement NADA!! The bike was 1749+ tax and destination etc out the door was 3k. Which I asked for a breakdown of because it was steep. In my opinion. You can imagine our surprise to receive a bill for 1100 more! I do not recommend, Nor do I think we are the only culprits. They are a shady business. Scott is the owner. Jessica should not be in charge of peoples credit or finances as she is 100% shady and fraudulent to make commissions--- check your statements folks!! 0 stars from me and my family!!

    My new bike! Thanks to Oscar.
    Ben H.

    What a great experience. Everyone was super helpful and answered all my questions. Brad up in accessories was great in helping me get a jacket and helmet and showing me options. The salesperson I had was Oscar. He was great and worked with me start to finish. I recommend asking for him when you go in.

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    5 years ago

    No hassle trade-in of my old Harley for a Yamaha MT-07. Worked with Garry Gallagher to purchase, great experience! Thanks Garry!

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    8 years ago

    Today bought another bike form Brady. Five star service all the way. Thank you again. I'll be back.

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    Page 1 of 3

    Ask the Community - Adventure Motorsports

    Review Highlights - Adventure Motorsports

    One can expect good service while buying a unit, but Brady and Scott were fabulous in assisting post sale with a swap of units.

    Mentioned in 16 reviews

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    Motoplex

    Motoplex

    2.7
    (140 reviews)

    Overall pretty good! Sale: got a CFmoto here and surprised…read morethey are the only dealer in the area. The close price was 3000 more than the price on tag, not super pleasant but acceptable especially during this motorcycle hot season in Seattle. Enjoy talking with Garret every time, he shared a lot of facts and views to motorcycle noob like me. Service: was scared by lots of horrible comments, and was a bit impatient to ask for status about my bike. Had some aftermarket stuffs want them to install for me, and thought my bike has some shifting problems. Turns out my bike works good and they are honest about it and did not charge me for that part. They also told me they verified it by several persons which sounds pretty reliable. Then they installed all what I want and brought the labor time down which is great. Extra scene: When ride to home after picked up, the shift bar attached to the foot pad loosen off when exiting the highway, was scared but managed to move my bike to the emergency lane at the sixth gear, and installed the tiny bar by myself using hand and kept riding. Would be good to have them check it throughout, but not their misses since I forgot to tight it back when rolled my bike to the shop.

    The trouble started when the phone tree is run by an AI agent that doesn't know what its doing. So…read morei stopped in, at least 6 employees avoided eye contact or even greeting me, i checked out the gear and while it was an ok selection the clothing dude ran off to hide after helping another customer. If you're a woman, i'd suggest shopping anywhere else and if you hate AI, avoid calling them, who knows what else they're cutting corners on.

    Optimum Performance Motorsports

    Optimum Performance Motorsports

    4.4
    (35 reviews)

    Just purchased a RS 457 and it was a great experience. There was zero pressure and everybody was…read moresuper nice. They even helped with installing the accessories.

    I've used Optimum for all services and repairs on my bikes for around 10 years or so, and won't be…read moregoing back. Yes, the recent experience was that off-putting. I was having a problem with my bike so called Optimum. They said it couldn't be seen for a couple weeks so an appointment was made. You'd think that having an appointment, particularly one you had to wait weeks for, would mean your bike would be looked at fairly quickly. After all, why else have an appointment if it isn't designating the time you're going to get service? And, indeed, when I dropped it off Porcia told me she'd have her tech look at it and get back to me in a couple days. But after a week, I'd heard nothing. NEVER RETURN CALLS So I called, got their voice mail and left a message which was never returned. Three more calls, two more weeks, and still no calls returned. Finally I called the main number and said I'm having difficulty reaching the service desk. A woman who did not identify herself got on the phone, rattled off some boilerplate sentences saying her tech has been busy, but she'd get back to me the next day. Since she never asked who I was or which bike was mine and said nothing but generalities I didn't believe I was getting anything other than being "handled" and brushed off. And, as expected, I didn't get called the next day. MISREPRESENT THE WORK THEY DID Finally got a text from Porcia: "my technician went on about two decently long test rides today" and had duplicated the problem. But when I picked up the bike, the odometer hadn't changed. My bike wasn't even taken for a test drive down the block, let alone "two decently long test rides". How much service time was I charged for test rides and other work and diagnostics that were not actually performed? FOCUS ON "HANDLING THE CUSTOMER INSTEAD OF ADDRESSING THE ISSUES I wrote the Service Dept Manager (Michael Mason per their website) about all this but the reply came from Porcia with an attempt to explain how a "long test ride" doesn't really mean a test ride at all and more I'm-reviewing-this-with-our-service-dept-team PR handling. (If they actually have a "team", why can't anyone return a call?) Finally I got a call from "General Manager" Adrielle who delivered more "handle the customer" by throwing Porcia under the bus ("I've been working with her on being better") now claiming they'd actually did two hours of diagnostics that they never billed me for (at $200/hr). Something they never mentioned ever before until I raised a question about them charging me for work not performed. SUMMARY Never call back when they say they will. Make up excuses that they didn't mean what they said. Suddenly come up with claim they took $400 off the bill they never mentioned before. Handle the customer instead of actually attempting to resolve any issues. Lose a long time customer.

    Adventure Motorsports - motorcycledealers - Updated June 2026

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