So good. Make the switch from ADT and don't look back. Ethical, efficient and communicative company…read morewith excellent service and pricing. Love Vintech!

Company - As anyone is these days, my condo association is…read morevery cost-conscious. We received several bids for the work we needed and Vintech was able to beat them by far. They were really willing to help us and achieved a lot of savings even with upgraded products. Vincent and Blanca have been very attentive and easy to work with. Vincent was even willing and able to retrofit some of our older cameras with newer wiring so we're set for future upgrades. Workmanship - Initially I was very concerned with getting a new security system because of all the added wires and equipment peaking out from all areas, but the techs that installed our system did an amazing job at hiding everything. I can't imagine what all goes into stringing these cables through ceilings entails, and it all happened so fast, they basically started one day and 5 cameras appeared on walls/ceilings/stair bays the next day. Product - Of course after great prices and excellent workmanship, there had to be something skimped somewhere like the DVR/cameras, but they didn't! Cameras have an ultra wide angle with excellent color and sharpness. This is from the experience with previous Sony system that we were using that was a bit older, but also high quality from ADT - the pictures look great and the DVR is very easy and fast to work with. Everything from our interactions with Vintech to the final product up and running have been met with great value. I highly recommend them!

DO NOT COME TO THIS ESTABLISHMENT! -- I am highly…read moredissatisfied with the customer service and lack of professionalism by an employee PERRY. To begin with, I was misinformed of their return and refund policy. I was told by another employee that you could return any item within thirty days. I visited the store early in the month and called to inquire about my return. I only opened one product I purchased and could not even figure out how to use it ..the other item was brand new not opened at all. On multiple phone calls Perry claimed there were no refunds or returns at all. I immediately went to their company website and saw otherwise. It stated that you indeed could return within a 15 day window. My return/refund was within those days. He then asked me to come into the store to speak with him regarding this matter- I drove all the way just for his co workers to tell me he had just left. Perry was condescending and ignorant on our phone calls. He huffed when I asked why couldn't at least get a refund on the unopened item that was 100$. His words were - 100 dollars is a lot of money to you? As he huffed mockingly and condescendingly when I mentioned the reason for my return- a teacher who made little pay on top of managing other unexpected life events. Perry needs a customer service 101 course . I will never step foot in that store and will continue to tell everyone never to do the same. Honestly disgusted by their lack of professionalism. I can only imagine how many other customers he has done this to.

Their techs stole my tools when servicing my camera system. The service call was to repair 1…read morecamera and help me unlock my NVR so I can access the content. The tech took 9 hours to run 1 80' line and get 1 camera repaired. Then at the end of the day, it was almost 8p on Friday night. The job took so long he didn't have time to help me with the NVR portion of the service call. However, he did manage to steal my Milwaukee Drill set with 2 drills, a set of bits, and a staple gun. This set was brand new, and I only used it on 1 job. When I called to discuss the issue with them. The tech that serviced my location originally answered the phone. He admitted to accidentally taking my drill set. He stated that his set is also Milwaukee and that it was an honest mistake. He also told me that he would drop off the item the next day. 2 weeks go by, and I contact the office again. And this time someone else answers the phone. He states that this is not possible and that we did not lose the drill in that fashion. I asked for him to check on it, and he told me that he would let me know. That was over a month ago now. This criminal outfit made a point to not repair my system so I can review the camera footage. This is so they can conceal the fact that they stole my tools. Moral of the story here is: Don't let a thief onto your property.

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I've had my laptop for 6 years now and while I was using it yesterday, the screen just turned…read moreblack. It was the first time it happened and I really don't know what to do. My mom gave it to me as a graduation gift, and I don't have the heart to just dispose of it and buy a new one. It is really special to me. I took it to a lot of computer repair shops, but all of them just said it could not be fixed. And when I was about to give up, one of my colleagues suggested this shop to me. It was my first time at Pro and they gladly accepted the work. I was told that they would call me once they found out what the problem was. They did not call me for that! They called me to tell me that they had already fixed it. I was so happy and impressed at the same time at how quickly they fixed it. I checked it and my laptop was as good as new. I definitely recommend this shop.

Hi this is Alonzo didn't know much about cameras so called three companies and I went with JPR…read moreDirect, I had 6 cameras installed, 2 guys showed up and had me up and going within 6 hours, I mean Internet access as well as cell phone access I even went to Wisconsin Dells and kept and eye on my home from the Dells, very good company I would recommend them to anybody at any time. Thanks for reading, Alonzo.

Top shelf service, quality home and commercial products. I had a security camera system installed…read morein my home. Ray and the staff made sure everything worked perfectly before they left. Never felt like a rush in and out job and made sure I understood how to operate the system. This is the second time I have used them over the years.....many thanks! Ron R.

Keri kept constant communication throughout the scheduling / repair process. Keri gave a great…read moreprice compared to other competitors. After successfully repairing the TV, they mounted the TV free of charged and help with hiding the wirings. This TV is 85" and weights 100 pounds. I was expecting them to leave after fixing the TV, but they stayed until they verified: 1) TV update is completed and successful 2) tested sound of exterior/internal speakers 3) helped me configured my Google Home integration on my phone 4) tested a few streaming apps for video/audio. In addition, they gave recommendations about the current mounting brackets. Even after I left, I found an issue with a couple of apps. They debugged through texting and eventually found a solution that rectified the issue. They are experts in the field, they are willing to help/educate, and they will ensure 100% support until customer satisfaction. Highly recommended!

Great experience with installing new camera for the house. Reasonable pricing for what I needed.read more

Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

Horrible new customer relations, getting timely responses was nonexistent. Promises were made and…read morenever kept. A really unprofessional experience.

I contacted Davis Audio regarding our in home speaker system that was in place when we moved in and…read morehad wanted to upgrade it. David came to our home and did an assessment of the system and gave us advice on how to upgrade the system on our own with a few quick updates. I really appreciated the honest candid feedback and all of the time spent to give us the best outcome. David was very knowledgeable and explained every step of the process to us. I would 100% recommend Davis audio and will be reaching out to them in the future for our audio needs!

I went to Apple at Skokie mall and they saw how bad my computer was and they said - yes the battery…read moreover time gets swollen. Sent it out to a third party as after 5 years we don't do much. I panicked as is an important computer for me. Good thing I found out in this location they fix it and they did, within 30-40 min my battery was replace and taken with caution.

While they couldn't specifically determine the problem, they were able to narrow it down…read moresubstantially since I was going to do the repairs myself. I had to take a star away because when I first dropped my PC off, I told them I was gonna use the yelp promo for the free diagnostic and they said no problem. But when I picked it up I was told it was an old offer and they couldn't honor it. Also the diagnostic was supposed to included testing "All" the PC components, but they weren't able to test my processor because they didn't have a similar motherboard. My processor ended up being okay, but if I replaced everything they told me to, and then found out my processor needed to be replaced too, I would have been very upset.