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    Sound Structures - Property Inspections

    5.0 (10 reviews)
    Closed 8:00 am - 7:00 pm

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    Review Highlights - Sound Structures - Property Inspections

    We did not end up purchasing that house and felt as though Ray had saved us from a very costly mistake.

    Mentioned in 9 reviews

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    Chicagoland Home Inspectors

    Chicagoland Home Inspectors

    5.0
    (322 reviews)

    This is one of the rare finds where the people love what they do. I will definitely call…read moreChicagoland Home Inspectors before buying a home. If I were a contractor, I would look to get an endorsement from this company. Frank Dattalo was great on-site. The follow-up call with Charles Bellefontaine was very insightful. The combination of the two... 1) saved us additional time and money, 2) gave us confidence to not second guess walking away (we thought we had found a home that we would live in for decades), and 3) was a learning opportunity as we continue house hunting. I would highly recommend Chicagoland Home Inspectors, especially if you are purchasing a home that is 100+ years old. Even more so if the home is for sale by owner. They provide the information that you need to hear before making such a substantial commitment. You may be disappointed but purchasing a 100 year old home without this type of thorough inspection is akin to closing your eyes and taking a leap of faith that the seller wants what's best for you and your family. For context, the home was built in the early 1900s, three-stories, brick, original hardwood floors. The seller presented the home as being fully renovated with a new roof, electric wiring, plumbing, HVAC retrofit, etc. Frank called days a head of the inspection to ask some questions and discuss what services were needed. He removed one of the services, and the extra cost, because it wasn't needed. Frank arrived early and was already scanning the roof (via drone) when I arrived. He was more than happy to answer any questions that I had and he made a point to show me areas of major concern in-person. When I pointed things out Frank was more than happy to take a look and answer my questions. On the follow-up call, Charles took the time to further explain the findings, provide input on priorities and talked us through estimating tools. He also provided a different perspective and opinions. Talking with both Frank and Charles was incredibly valuable. Charles was surprised that our realtor recommended Chicagoland Home Inspectors and was quick to tell us that's a great sign that our realtor has our best interests in mind. If your realtor tries to steer you clear of this firm, definitely inquire why. You have to live with the consequences, not your realtor. Some Inspection Findings: - Licensed contractors didn't perform work properly - Major systems (which are new) were functioning but had potential issues that could shorten lifespan/void warranties - Source of moisture intrusion hadn't been identified/repaired - Attempts to clean up mold - Potential safety hazards Other Details: Inspectors are only required to check one electric outlet per room, this firm checks all of the outlets. They found the one that was incorrectly wired and posed a safety risk. When they tested the water pressure they made sure to turn on multiple faucets not just one at a time, identified a pressure issue. One thing to note, make sure the seller or broker has everything prepared. Any water valves that are shutoff equate to a sink that cannot be inspected. All appliances and systems need to be fully operational to be inspected.

    Tim Heise was phenomenal! He checked everything. Even our realtor was beyond impressed with Tim's…read moreattention to detail. He discussed any issues, no matter how small, while he was there so he could answer questions. The written report we received the next day was incredibly thorough. I will recommend Chicagoland Home Inspectors and Tim to everyone I know! Certainly worth the money and have is piece of mind about the home we were purchasing!

    Pinnacle Property Inspection Services

    Pinnacle Property Inspection Services

    4.8
    (186 reviews)

    First off: AJ E's review sounds like a pissed off realtor doing a hitjob review. Why? The seller's…read moreagent to a home I'm purchasing had very similar feedback and was on her toes. For the review: That's what we want. My wife and I set out to find an inspector that would give agents the Sunday Scaries, and that was accomplished because Tim does not play around. No corner is left unexplored and no door is left unopen. Tim meticulously looked through everything he could while explaining what he was doing to us as if we were students in an elementary class, making sure things were in layman's terms and understandable. Well appreciated. He has his tools, but what got us was when he busted out his thermal imager. There's a wall in front of him? Who cares, he'll just look past it anyway. Couldn't believe it when he was doing that, and thank goodness he did. Speaking of tools, they utilize a whole DRONE. Like the ones you fly in the air. They leverage it to inspect the roof and get into some areas that may be a bit harder to access. Talk about working smart. All in all, Tim was quick to follow-up and generate his report. 500 pictures. 500. That's not an extra 0 I added at the end. Thanks to Tim, we were able to find black mold and cracked Abstesos 9 x 9s in the basement. He even dismissed the nosy agent of the seller's who was there for some reason, and told her to leave so we could assess things with privacy. The seller's agent was still in the house and concerned about the work Tim was doing. THAT'S THE KIND OF INSPECTOR YOU WANT. Stacy, the owner, was quick to get us scheduled and super responsive with fast turnaround times. Thank you and job well done to the Pinnacle team!

    Pinnacle missed some major issues with my home. I probably would have walked away from the deal or…read moreseriously revised my offer had I known them. It cost me around $13K to fix all the items that they missed. When my dad visited, he found all these problems within 5-10 minutes of going around the house (he's not even any type of tradesman or inspector!) Stacey seemed pretty dismissive about it on the phone. I would not recommend their services to anyone. Update: I was fine leaving this a little vague as a professional courtesy, but since Stacey think's it's acceptable to fabricate information, I'll spill the tea. This time, I'll attach the proof for good measure! First issue Pinnacle failed to identify was a crack in the foundation. Imagine buying a new home only to have your basement flood a few days later. At first I thought it was a broken sump pump, but when an expert came out to the property, he quickly identified a vertical crack in the foundation. Total cost $1,735 for the repair. Plus a few hundred for the shop vac and fans to dry out the place to prevent further damage. Second issue Pinnacle failed to identify was dangerous wiring in the kitchen. Multiple lights and appliances were on a single circuit. When you ran them simultaneously, the lights would flicker, and sometimes the circuit would trip. There were no more spots left in the panel, so an upgrade was needed to put each appliance on it's own circuit and bring it up to code. Total cost $4,250 and countless hours of sleep lost wondering if an electrical fire would start in the house. Third issue Pinnacle failed to identify was the removal of a load bearing wall. The home when originally built had a division between the dining room and the kitchen. A few weeks after moving in, I noticed that the ceiling started to crack in the kitchen area. The cracks continued to grow and I went into the attic to figure out what was happening. Up there, my dad and I found no additional support for the joists. They were thin and spanned the entire kitchen/dining room area. I had a structural engineer come out to evaluate, and he confirmed additional support was required. Total cost $5,900, and not being able to use 1/3 of the house for 4 days. The engineer's report was about $1,290, but I guess we can leave that off. the contract language is confusing as to whether they are required to inspect and identify this type of issue. In all honesty, if I knew my inspector wouldn't check for things like this, I would have picked another inspector. I don't care is an outlet is broken, or some paint is chipping. I want to know major defects or damage to the property. Fourth issue (new!) that Pinnacle failed to identify was a leak in the water line to my house. I signed up for a city service that warns you when your home uses excess water (sing of a leak). I got a few of those notices, and then called a plumber. The plumber found a gushing leak in the line on my side of the meter. Meanwhile, Pinnacle's inspection report claimed that I didn't even have a meter! Had the inspector found the meter, which was in the parkway and not hidden, and looked at it, he would have found that leak. After that gushing leak was repaired, the meter was still running when the water was off. This mean I have a leak somewhere between the meter and the house that I'm the process of fixing. Total costs so far is $1,058.55. This doesn't include services for leak detection and repair coming in the next few weeks. Stacey falsely claims that my damages are inflated, but you can add all of that up. At the time I wrote the original review, it was about $13K. It's definitely going to get pushed higher once the leak is located and repaired. So not only did Pinnacle royally screwed up my inspection, they also felt the need to disparage me online. Consider that if you want to give them your business.

    North Shore Building Consultants

    North Shore Building Consultants

    3.7
    (12 reviews)

    The most professional home inspector we have ever had the pleasure to work with. Jake was, above…read moreall, knowledgeable and had answers to all our questions. Their office scheduled a prompt inspection, Sara had references to recommend for radon and other trades. We feel we got the better of the deal, as Jake had done a through job, for a better than fair fee. Beyond any doubt, I would recommend North Shore Building Consultants.

    These guys have cost me so much money…read more They're nice; that's great and all, but they are not thorough at their job. THEY DO NOT CHECK FOR MOISTURE. Which makes their inspection almost a complete waste of time. Keeping water out should be one of, if not, the main issue to surround the inspection with. Make sure you are well aware of that. They have plenty of disclosures in their contract (which also raises some flags, clearly don't trust yourself). I actually called them back to the home a second time 2 weeks after moving in after complaining about the countless issues they missed after we moved in. They were cordial and explained their side of the story, but it still didnt explain so many items missed. Simple things such as an outside spigot not working, a couple seized valves/drains, a broken sand filter pump ($1300) for the pool, etc. Those listed items are as basic and easy to catch as you can find. Turn a faucet, or just visibly see something leaking. In addition to those misses, they definitely missed a few larger and more costly issues: 1 - The basement sliding door was in such poor shape that during a storm, it leaked and flooded the basement bedroom. All you had to do was open it and look and see that the wood was rotted and the track was essentially gone. A new sliding door for that specific size is setting us back $7500 2 - 2 weeks after moving in, had to remove the drywall in the ceiling below to uncover a membrane that was moldy and completely deteriorated. Upon further inspection of the shower, you can visibly see missing grout. This is something they should've easily noticed and then used a moisture meter below. Now I have to rip out the shower and spend thousands, $10k+ to replace it. 3 - Its an older house that has been converted to sewer in the early 2000's. The existing well tank is still installed but not functional. The piping surrounding that is all over the place. Some parts not even connected. They failed to mention really any of the piping issues. In addition, in order to access the main water valve, you have to remove that tank. Also not mentioned in the report is our Main water valve is leaking. To access it, that tank needs all the existing pipes removed, rerouted and welded. This also is a decent sized job costing us $2k+. 4 - Basement drain was not tested and not even listed in the report. Of course this led to a massive fix of $5,000 to dig up the concrete and fix the piping underground that was busted. This could've been avoided had they just poured a glass of water in the drain and noticed it wasn't draining. 5 - The deck railings need to be reinforced/replaced. All this would've taken them to notice was a small tug on the railing to see that if you leaned on this you'd topple over onto the pool deck. Not on mention in the report. There are a few other issues these guys missed. Long story short: you see northshore building consultants as your listed inspector, immediately find someone else. Otherwise you will move into your new dream home and immediately becomes a money pit due to their lack of expertise. Seriously, do not use them. We've lived in the house for 4 months and already have had to spend $40,000 on things THEY missed. Things we could've asked a credit for.

    Legacy Inspection Group

    Legacy Inspection Group

    3.5
    (53 reviews)

    Please do not use this company. They refused to inspect the foundation and crawl space because…read morethere was 2 inches of water in some spots and they were afraid to be "electrocuted". Their inspection report was very anemic consisting of only about 20 to 25 pages. They spent 80% of the time just showing me the electrical outlets and that was the least of my concern. Most everything they found was visible to the naked eye. I had to pay for an additional inspection for the foundation and crawlspace. And they refused to credit me or refund me a portion of the $600 fee. If you want a thorough inspection, please avoid this company. They missed several key problems.

    I believe this may be the first online review I've written in my life, but my experience with…read moreLegacy Inspection was so profoundly negative and costly (in my opinion), that I feel an obligation to others who might be in my former position to detail my experience. It is with the strongest possible conviction that I would urge you to consider any of the other (presumably great) inspectors available in the greater Chicagoland area. In fact, I recently turned down a significant cash offer from Legacy because they insisted that I sign a release that would require that I "specifically agree that [I] will not post any information pertaining to the Released Parties on any print or electronic media, including, but not limited to, social media, consumer review sites, blogs, or customer review spaces...[and] agree to immediately remove any such posts prior to executing this Agreement." I feel a personal duty to save others from having to go through the same experience (and wonder if there are other similar experiences that have been silenced by such a confidentiality agreement). You can decide whether you think this is a firm worth entrusting. Full experience details below (details presented below should be considered approximate and everything below is my opinion): ---- We went under contract on a home in Old Town in late August 2023, scheduling Legacy Inspection to come inspect the house. Legacy was referred to us by our real estate agent (who, FWIW, ultimately upon seeing this situation play out, agreed to give us $5k back to us as an apology for recommending Legacy, which I would observe seems like a pretty damning indictment of Legacy). Legacy sent three inspectors on August 30, 2023 for a total cost of $1,520. Together, the team spent approximately 3-4 hours at the house. My impression in the moment was that they seemed to be doing a satisfactory job (OK, but nothing outstanding). As an aside, I found their report to be considerably shorter and less detailed than a report on the same property from a year earlier (given to us by the prior homeowner by an inspector called Home Advantage Inspections; not an endorsement, just a comparison). The inspection report outlined only a small list of issues, which was not surprising given that there has been a lot of work and money invested into the home during the prior year. Approximately 40 days later, after closing, we had our GC go to the roof to examine the gutters. Upon returning, he exclaimed "why didn't you have a home inspection?" -- noting that there was significant water damage on the roof, with gallons of water clearly sitting under the roof membrane. We stated that we clearly had an inspection and that Legacy's determination was that (per their report) it was in "Satisfactory" condition, noting that the only issue they found was a "loose cap" on one of the chimneys. Our GC replied that it was unequivocally not even close to "satisfactory" condition -- bringing me up to the roof to show the obvious condition that the roof was in. As a novice, I would describe the roof as a bit like walking on a water bed; with water spewing out of corners when stepped on. Such a level of damage, especially evident even to an untrained eye, suggested to me a major oversight in the earlier inspection, considering the minimal precipitation in the intervening period (specifically, only three instances of precipitation measuring over 0.1 inches during this 40-day period, per the National Weather Service). Upon discovery, I immediately emailed Legacy about the issue. Dave Catanese called me back within the hour and asked if they could send their lead inspector (Bob) the next day. Four of us went to the roof together and inspected the issue. There did not seem to be much debate that there was an issue. Legacy's mood was somber and earnest. After review, Bob noted that he needed to bring his findings back to the owners of Legacy. To be honest, I was hopeful that this small business would do the right thing and honor the implicit promise made to their customers. Dave followed up two days later to say "there now does appear to be an issue with the roofing. I would like to err in your favor and return your home inspection fee." Suffice to say, an $850 refund in the face of $35,000+ worth of damages was not acceptable in my opinion. After stating that to Dave, he noted that they would be filing an insurance claim with their insurer. Without boring anyone still reading this, I will summarize the last 4.5 months of dialogue between myself, Dave, and ICM (insurer) as follows: Despite every opportunity given to Legacy to be fair and pragmatic, they have chosen to hide behind their waiver. Ultimately, in March 2024, Legacy did present an offer above the Inspection Fee, but insisted that I sign a release form that would have bound my confidentiality. Some things in life aren't for sale.

    Sound Structures - Property Inspections - home_inspectors - Updated July 2026

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