To be completely honest, I am biased. I already had a good relations with another dealership and…read morewent to this dealership since I moved close to it. The pro is they're one of the few dealers that sells new Yamahas around San Jose and they're open Sundays. That being said, I do not like their customer service at times. When I'm interested in a bike, they pull it out and let me see it. But there was a time I went with a bike I purchased at the dealership I always go. The employee at GP sports asked me where I got it and when I told them where, he laughed and said something like "they're not a real dealer, we're the real ones" and spoke a bit more talking down on the dealership I got my bike at. It felt very unwelcoming and uncomfortable because I felt very attacked since my choice and my motorcycle was talked down on. Don't get me wrong, they were probably joking but I always get some arrogant and cocky feel from a lot of their older employees. They feel very corporate. Another time, they showed no compassion and left it at "it's policy, we can't take in service bikes on Sunday" when my acquaintance crashed his bike right across the shop in the parking lot and wanted to leave it with them for a repair. Their service department was going to open Tuesday, and told us to tow the bike home and tow it back Tuesday. We decided to just take it home and repair ourselves. It is fair for them to have boundaries but the arrogant, "it's your fault" feel they had and con compassion made the experience very bad. I am coming from a very welcoming dealer that I believe would at least call the boss to see if they can take the bike in so I was very unpleasant. The younger employees and some other employees are very friendly and nice so it hurts to leave this review, but as a whole, it was never a great experience going there. It seems like I'm not the only one since I hear bad things about them, and you can read the other reviews for yourself :(

Brought my 2024 Yamaha Tracer 9 in for recall work related to the throttle control…read more End result - OMG - it's like a new motorcycle - it handles so smooth and gracefully now I regret not bringing it in sooner. They put the "sport" back into the sport touring. They did some additional tuning work with their basic service that certainly contributed to the end result. The only downside is that I had to wait 4 weeks to get the work done due to their busy schedule. Nonetheless, great work is great work. This establishment has my full and total endorsement ;-)

I can't recommend Nico's Sports enough! From the moment they answered the phone, I was impressed by…read morehow friendly and professional they were. When we arrived, we were greeted with a warm welcome and treated with genuine kindness throughout the entire experience. The service was incredibly fast without sacrificing quality. It's hard to find a shop that's this honest, knowledgeable, and efficient. They made the whole process easy, and you can tell they truly care about their customers. Value is amazing! I 110% recommend Nico's Sports to anyone looking for motorcycle service. We will definitely be coming back for anything we need for our motorcycles. Thanks again for the outstanding service!

Went to Nichols Sport Bike Shop to fix a stripped drain plug and oil changed on my motorcycle…read more(recently bought out of state). William tried his best to remove it but unfortunately couldn't get it out. I really appreciated the effort - he took his time and didn't rush. Super friendly and easy to talk to. Overall, still a good experience. Service prices are reasonable. I'll definitely come back for future service.

Long Day but end up coming home with a New Triumph. Xander…read moreand Staff were a joy to work with. Knowledgeable on the Motorcycle Model. They never hesitated to ask a coworker for help if they didn't know the answers.. Went for a Test Ride. Xander was able to meet my OTD offer with trade in.. Cut a Check and gone ..

Avoid this shop if you value your time, your money, and your safety. Would rate Zero stars is…read morepossible. I brought my motorcycle in to have three oil leaks repaired: the oil pan, the shift linkage O-ring, and a leak near the front sprocket. They kept my motorcycle for about a month, and when I picked it up on April 16, the exact leaks were still there. Instead of fixing the problem I paid them to fix, they claimed the leaks were caused by an overly tight chain. All they had apparently done was clean and properly tension the chain. I returned the very next day, April 17, and showed them the motorcycle was still leaking. They kept it again and didn't return it until July 8--nearly three months later. During those three months, their communication was nonexistent. I was never proactively updated. Every update came because I had to call or stop by myself. For a shop to hold a customer's motorcycle for months without keeping them informed is completely unacceptable. To make matters worse, I authorized approximately $560 in repairs. When I finally went to pick up my motorcycle, they attempted to charge me $1,062.33--almost double what I had approved--without ever calling to ask for authorization before performing additional work. That's not how professional businesses operate. The condition they returned my motorcycle in was equally unacceptable. The seat wasn't even bolted down. The bike was covered in grease and oil stains, making it obvious that little care was taken before returning it to me. The final straw came the very next morning on my commute to work. My rear tire suddenly slipped, and I discovered coolant pouring from the left side of the motorcycle. Experiencing a fluid leak immediately after getting a motorcycle back from a repair shop is deeply concerning because it creates a serious safety risk. After months of delays, poor communication, an attempt to bill me for unauthorized work, careless reassembly, and receiving my motorcycle back with a dangerous coolant leak, I have absolutely no confidence in this shop's workmanship or professionalism. This has been one of the worst customer service experiences I've ever had, and I cannot recommend this business to anyone.

Just picked up a Honda Rebel 1100 DCT and had the pleasure to speak with Evan (Sales) and Ted…read more(Finance). The process for the deal was very easy going and explained very well. They both have many years of riding experience and down to earth guys and will make you feel right home, wether you are a first time rider or experienced. Do not be afraid to ask any questions (experience tips, recommendations, service, motorcycle community, etc.) I highly recommend Fremont Honda Kawasaki Suzuki.

By far the BEST motorcycle dealer and mechanic shop in the bay!…read moreHonest, genuine, and accountable business. If you are worried about the dealerships overcharging you or taking advantage of you, you won't have to worry about it here. They even give you a discount on all parts and labor if you purchased your motorcycle with them! I am a regular and have bought multiple motorcycles and plenty of parts from them. They helped me so much getting my childhood dream bike (which came in as their used inventory). The bike had few issues since it's a 25+ years old motorcycle made in 1999, and they were quick to repair the issue and offered me compensation for the inconvenience as well. There's still some smaller problems on the bike after 2 years, but they are very nice to guide me for DYI repair as well as offering me a fair price option for the repair if I decide to bring in the bike.

Once again RMC came through for me. After I bent up my front rim, Ricky helped me unmount the tire…read moreand suggested the best place to get it straightened out. Once the wheel came back we found the tire was also trashed. He ordered a replacement on Friday, and had it mounted and balanced on Monday. I can't thank them enough!

Rick and his team helped bring my Honda Metropolitan 50cc scooter back to life after it was badly…read moredamaged from a theft. I'm grateful that Rick discussed my options with me, provided an affordable yet comprehensive quote, and even helped me figure out how to get the cost of repairs within my budget. My bike was quickly fixed and now works great again. I highly recommend RMC Moto for your motorcycle repair and maintenance needs. Helpful, organized, and quality service.

Kinda skeptical at first but when i met the mechanic , he is nice. Looks like he's working in a…read moreprivate garage. Looks very cool vietnamese guy. Will definitely bring mu bike back to maintenance.

I brought my bike here because of the good Yelp reviews, but eventually realized they would…read moredisappoint in every aspect. I bought a Dynojet Kit for my 2009 Kawasaki KLX 250S. After installing it myself, the bike began to run lean. Eventually I realized I needed help from a professional mechanic in solving the problem. They told me they could figure it out for me. A few days later they claimed they were having a hard time getting the issue solved and then began further diagnosing the issue. More time passes and they simply can't solve the problem. During the entire process I am in touch with Dynojet via email and phone call and they keep telling me that Pinnacle likely has never dealt with a Dynojet Kit before based on the hard time they were having getting the kit to work with the bike. A week and a half later, Pinnacle calls me and tells me they converted the Carb back to stock jetting and now the bike is no longer running lean. I could have EASILY done that myself, the point was for them to figure out why the Dynojet Kit wasn't working. To add insult to injury, the team at Dynojet told me had Pinnacle simply called the tech support line, they would have gladly worked with them on troubleshooting and finding a solution. When I confronted the owner on this, he told me "We don't operate that way, you can work with Dynojet on your own, the bike is no longer running lean." They rid themselves of responsibility and only look for an easy way out. Not cool! This place obviously isn't up to the task when it comes to a little more comprehensive repairs and troubleshooting. HIGHLY disappointed!

I've been here a few times for accessories and have always had a great experience. They have good…read moreprices on gear and service is always good. Recommended!

Great service! Great people! My bike needed to be serviced…read moreand also needed a tire repair. Brought the bike in at 10:00 and it was ready by 1:00 same day. Worked with Frank. He was patient and got everything done correctly and quickly.

Jason & Country are men that go the extra mile to mark sure that you are driving safely! Ladies you…read morehave to go to J&M Motorsports! They won't take advantage of you!

I first dealt with J&M Motorsports in September of 2016. I was in the market to by a Sport Bike so…read moreI can commute to and from work when the weather was decent. I came in and talked to Richard and he is knowledgeable/ honest about the bikes. He isn't pushing you to buy a bike, he just wants to give you all the details to make you feel comfortable in your purchase. Most of these bikes are bought at auctions and then brought to this shop to go through their inspection and then resold. The first bike I bought was a 2006 Honda CBR1000 w/ aftermarket OEM fairings. Had the bike for just little over 60 days when the lower fairing flew off when riding down the freeway. Went back to J&M and said that I don't feel safe on this bike if parts can fly off the bike while riding without any warnings. The shop mechanic Daniel said he is willing to take the bike in on a trade and since they treated me fair I accepted and got a 07 Suzuki GSXR 600. This bike was mechanically and cosmetically sound. I was beyond excited to have the bike and put almost 1000 miles on the bike before another safety incident happened. My clutch cover engine case cracked and the clutch was completely inoperable. By the grace of God, I was only pushing the bike in neutral out of my garage when I heard the crack. I reached back out to the shop mechanic Daniel and he said he'd take a look at it. There was a bolt that wasn't properly loctite glued in place and that's what caused my clutch to give out and case to break. He had a spare cover and bolt in stock and once again came through to help me. After test riding the back and making sure everything was safely operable he gave the bike back to me. He did let me know that this wasn't caught by him nor his team because it isn't apart of their safety inspection. I'll admit when it happened I was highly upset that I had a second safety issue with a bike I bought from them. But Daniel and his team at J&M were empathetic and still made sure that I was taken care of. Overall, I still can firmly recommend J&M Motorsports to anyone. What happened to me with the bikes I got from J&M could have happened to anyone who got their bike elsewhere. Just look at Harley Davidson. They just had a recall on the 2017 bikes they made because the oil line came apart causing people to crash. So the fact that I got a preowned bike from J&M and they still took care of me even after I purchased the bike is what I call excellent customer service.