SERVICE REQUESTED I'm not sure if this is the right platform to reach South Coast Plaza's Parking Enforcement team. If this message has reached the wrong department, could you please forward it to the appropriate Parking Enforcement Management Team at South Coast Plaza? I'm writing with a sincere request: please address the ongoing issue of drivers parking in the designated handicapped spaces directly in front of Din Tai Fung. These spots are consistently being used by individuals who DO NOT have the proper Handicap permits, such as the blue or red Handicap Placards hanging on their windshield rearview mirror or Handicap license plate stickers. NONE. This inconsiderate behavior has real consequences. When someone who relies on a wheelchair or has limited mobility arrives and cannot find accessible parking, especially in the rain, it creates unnecessary hardship, stress, and even safety risks. These spaces exist for a reason, and when they're misused, the people who truly need them are the ones who suffer. I'm asking for your help in ticketing, approaching, or removing vehicles that are improperly parked in these reserved spots so that South Coast Plaza remains accessible, respectful, and safe for all visitors. If you're reading this and wholeheartedly agree that this is downright rude and inconsiderate, hit the LIKE or LOVE button or better yet, add a picture of the inconsiderate driver's car and license plate number and post it here. Thank you for your attention and compassion in addressing this matter. read more

Security at South Coast Plaza can be overly aggressive when arbitrarily choosing to enforce their pet policy (Pets are not allowed at South Coast Plaza, with the exception of leashed service animals when accompanying a person with a disability for whom the animal is performing work or tasks.) On any given time of the day especially weekends, I have seen many pet owners with their dogs (and cats) on both a leash or in pet strollers/backpacks who are seemingly not ADA approved service animals due to their apparent lack of training and undisciplined behavior. Despite this, I recently was rudely accosted from behind by a security guard who was irrationally fixated on verbally assaulting me about my cat that was safely secured in a pet stroller and not being unruly or disruptive. I am not sure if I was targeted solely because I had a cat and not a dog or profiled for other reasons. Perhaps, I was singled out because of his unconscious biases. Notwithstanding his implicit attitude, I advised said security guard I was already on my way out of the mall at the time he stopped me, but he continued to scold me that my cat was not be allowed on the property. From this unpleasant interaction, I understand that this is the policy but as a reminder to SCP Mall Security, no real laws were broken and randomly enforcing this policy can be better communicated and more effectively received when incorporating less hostility. There is no need to abuse the perception of authority behind a security badge in a feeble attempt to act superior. His raised and arrogant tone of voice made me feel unsafe as if I committed an actual crime or that my cat posed an immediate danger or threat to other SCP patrons. For context, photo of my ferocious feline is attached. read more

South Coast Plaza Security - Security Systems Near Me - Costa Mesa, California

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Had a really crappy experience with one of the security officers this morning, only to call the office and be disrespected all over again. Their first offense is literally a felony, telling me to leave with my service animal. I am still waiting on a call back from a manager, but I highly doubt this group is competent. read more

I was at south coast plaza today am. I was on my way to a store. I walked out into the mall. A security guard D Santiago, who gave me his name, walked up to me and said that I needed to remove my dog and take it outside I was stunned at the way he communicated with me. I stopped again and walked up to him. He was extremely disrespectful to an older woman. I stopped and said to him, you are not allowed to ask me about my animal My animal had a harness on and said emotional support animal. I also asked him if he would like to see the license. He told me to remove myself from the mall, so I will be doing research on how to file a real complaint against this individual I have divorced approval and he said to me what is your issue? I also shared with him. It would be PSTD. I have license to have my dog with me. He didn't wanna see it. He told me to leave. I will never go to South Coast Plaza again and more importantly will share the experience with anyone who would like to listen De Santiago Anne Walker read more

It was a rainy day, and it was just my luck to get a flat tire. I pulled into the far unused parking lot of the mall, while I waited for my tow truck to arrive. Once my service vehicle was onsite to support with the tire switch- we were harassed by 2 different guards. One which came back periodically asking "how much longer this was going to take" while he watched us from afar for the entire time. Rather than supporting and understanding the situation, they continued to shoo us away. This department is a waste of money for the mall. All they do is police situations without resolving anything. Do better SCP Security! read more

Dropping my son off for work and was harassed by director of security, Karl Andrews!! Was not parked (in front of Claim Jumper) but my car was running and sent off a text then going to leave. He pulled up to my car and told me I couldn't park there.. told him I wasn't parked just dropping off then he yelled at me and threatened to prohibit me from HIS property for a year! Totally unnecessary as I was about to leave! I've never been treated so poorly and unprofessional!! He harassed me!! read more

Wether you left or they separated with you they hold a grudge against any former employee. To begin with its alot of drama and certain supervisors are petty. Anything to get ahead. Co workers probably haven't changed. Unless you're good at politics don't bother working for them. Number red flag is they'll tell you they care. They have a high turnover rate to where every 3 months or so they hire. Never do they stay fully staffed. If more former employees shared their story the MALL would be more well known for their bs. If law enforcement is your thing this place will give you skills but only for that. Learn those skills and leave if they don't like you they'll sabotage your chances of getting into law enforcement. (They have friends in CM PD). Good luck read more

I keep getting harassed by security at Park Tower for what seem to be racially motivated or discriminatory reasons based on the way I look because I dress casually to my shared office space, wearing Jordans pretty much all the time. The timing of their security checks just seem to be moments after I find a seat but they've stopped coming to the WeWork floor since I reported them to WeWork and left a Google maps review about the incedents. One of which was another man of color that dressed casually yet also seemed like he was wandering a bit came into the building and I noticed him in the center stall of the bathroom for a long time. a few days later I go to the WeWork floor, find a seat and one security guard passes me then two guards walk back by me and at that point I had to say something. they acted like nothing happened. I talk to WeWork staff and they tell me that there was a report of someone sleeping in the 12th floor stairwell over the weekend and I suspected it was the guy I saw who was also black so I went to check security about their racial profiling and harassment against me that had officially been confirmed. After reporting this to WeWork I haven't seen them on the floor. however, what is prompting this negative review here is what happened most recently (today). I leave the building and go to my vehicle parked in South Coast plaza, grab a water bottle and cross the street under the bridge of unity go up back to WeWork and fill up with fresh water before I leave for the day. I notice a security guard coming out as I'm going in. After getting my water and come down I walk outside back to the spot under the bridge where I crossed to cross back and I see 2 security guards checking under the bridge in a manner that appears to be looking for a homeless encampment. I go to my car and process what happened and the timing of it in conjunction with my past experience with security at this building which is also security for SCP. I decide to check them one last time about the timing of their random checks and what feels like racial discrimination and/or harassment for the way I look because I'll be honest today my collar shirt is slightly wrinkled but it's Saturday. Either way that's no reason to follow and harass me. they tell me the reason for that particular check was because some security higher up reported boxes and trash underneath the bridge. This felt like coded language for someone higher up thinking I'm trash and I know that's not what was said I'm going off of the timing of things and being honest about my interpretation of it since common sense says they will always have to BS excuse to practice harrassment and discrimination and will never say yes we don't like you because you're black. I will be filing an official report with the Departner of Fair Employment and Housing. I don't see why you need two security guards to check for trash and boxes not to mention not one of them removed anything. if protocol is to call a cleaning crew to remove boxes then why does a higher up security call lower level security about trash so they can go look then call the cleaning crew? Seems like the first one who saw or reported it would call to have it cleaned. Bottom line is their excuse about sending two security guards to check on a report of trash and boxes underneath a bridge I just crossed the street under a minute or less after I did it doesn't add up because nothing was removed and there is a history of the timing of what they do to me. read more

We had an item stolen while at south coast plaza we told the security and tried to make a police report, however scp security blocked the police report and said we couldn't make one until they finished their investigation. They got back to us 3 weeks later just to tell us no footage existed so we took it to the police, and the police were able to get access to the footage. Scp security couldn't bother to check and made us wait even longer instead of letting the actual police handle it. read more

I had some items to return and exchange at Crystal Court today, and around 2:00 I had to use the restroom. I'm 62 and a senior on disability after years of teaching high school. The restroom was down a hall on the 2nd floor. I use a walker and I had many bags. The security guard (male) offered to open the restroom door. The only person I saw in the bathroom was a female employee. I was going to the disabled person stall, but it was locked and I heard a lot of chatter. So I brought all my bags into a regular stall and left my walker outside. I then heard the group leaving the disabled stall and counted five people (tennis shoes) leaving the bathroom. I feel like one of the two security guards should have warned me. This was before school had finished- The five truant students were making a video in the middle of the hall going out to the mall. I gave them "the look." But I'm going to only go to Fashion Island after today. As an older lady, I don't feel safe going to Crystal Court ever again. Especially since I have worked with this population for so many years.... read more

Chase and Roger are so absolute delights to be protecting us. They are absolute delights to work with. We had a safe event. And they were always helpful with all of of our needs read more

To say that I was unable to walk to my car from one end of the mall to the other is an understatement. I was not able to get out of the chair I was sitting in. My husband and I took out little to do some xmas shopping, we walked to EVERY toy store and ended having something to eat at Anqi. When we finished I couldn't walk, I'm 6 months pregnant, my back, my feet, my legs where in pain. We asked if there was a shuttle service, the young man talked to the Manger who called Mall Security and they came and gave us a ride to our car. I am so grateful for all the help we received. We left one of our bags in the truck. went back to Mall Security and in no time we had the bag in our possession. What an amazing job they are doing!!! Thank you, each and every one of you for all of the hard work you do! read more

So my car died and they will jump your car for you! I had no idea. It's awesome! One star off because the first time the guy came around there was no battery in the truck but it was fairly quick and they were nice and not condescending and very helpful! I mean I was the bozo who got myself into this mess so I'm thankful for this service. read more

I'd like to bring to your attention that on April 23, 2012 at 3pm near the Sony Store... There was a security guard that approached me, as I was trying to send a few work related emails out while my wife and kids shopped in your mall... Asking me to unplug my wireless internet device from one of your wall outlets. He stated that the reason for this is because the outlets were to be used by the cleaning crews. As I try to give him the benefit of the doubt regarding this logic... I do understand that if I was using the plug and causing a safety issue in which the cord could be tripped on by a customer - I would completely understand, but this outlet was behind a seating bench and out of the way from any bystanders that may walk by. The other issue I have with this is that my family frequents your mall constantly and I have used this SAME plug in the same exact location several times while being observed by other mall security and not once was this an issue. I am very disappointed in the experience that I had today at SCP. In general I would hold off on sending any complaints regarding minor issues, but as I continued to shop with my family the rest of the day I could not let go of the fact that a simple accommodation as using one of your wall outlets raised such an issue with this mall guard. If this is a policy that your mall has, then I apologize for not adhering to that rule, but I would use discretion in approaching any patrons that are utilizing your wall outlets in a manner that does not pose any safety issues to other customers. Perhaps if he had explained to me the reason and allowed me to complete what I was doing or offered me a few minutes to plug into the wall to charge my device... That would have been acceptable, but to stand over me and wait for me to unplug from the outlet is not the experience I nor anyone should have to share with you. Believe me... I have posted this mishap on several social networking sites and I will continue to do so as I just can't believe that in a mall as distinguished as SCP with the average shopper ranking in the high end of the disposable income spectrum... Would have a rule as stingy as this. read more