They purposefully rejected Humana insurance (administered by EyeMed) for my minor daughter despite the fact they knew they accepted Eyemed. They did this for their own greed and when I spoke with the owner, Mary Keenan, she confirmed their mishandling and offered to rectify the situation by returning the glasses for a refund. We don't have vision insurance anymore so I explained that I need them to resubmit the claim....that a refund isn't what I need. She refused and became nasty and hostile. I asked her not to contact my daughter, but 10 minutes later she texted my daughter asking to return her glasses. read more

I came in minutes before closing time with a repair need. The staff was so kind and willing to help. I now have an eye exam scheduled there for next week. Highly recommend. read more

SHADY SHADY. the whole situation is was shady, went in to get an eye check up, did all paperwork online before I went in. lady slides over a clipboard with a laminated paper over and says sign here, so me thinking I missed a signature form online, Dr. Grace was very nice BTW. during a test I said hmm had many of eye test no one ever did this test before strange. he didn't reply..at check out the lady said $45, I told her my insurance covered co pay, she said no its what you signed for. as a professional she should have explained that is was a test or read this carefully then sign, she said she didn't have to say that, I could read.. I mention it to the other lady that kept popping in and out. she says well you signed it, I'm sorry you don't know how to read. The only good outcome is that I now know I don't not have any beginnings on any eye disease. read more

The doctor and staff are really nice and professional ! The clinic is clean and feels very comfortable. They didn't push you to buy anything, and provided great suggestions based on your insurance. Highly recommend this eye clinic to everyone !!! read more

This is the all-star optometric team. Paul at the front desk helped me pick out the perfect new glasses and sunglasses! Paul is the best--he has great energy and serves A+ every day! I love that the team is predominately people of color. I've been coming here for years and the service has always been top-notch. They also have the best selection of cute styles in frames and sunglasses. We love South End Eye! read more

Excellent in all respects. Quick turnaround, very accomodating, knowledgeable, dedicated, and super friendly staff. Definately 5+ stars!!!! read more

South End Eye - Optometrists Near Me - Boston, Massachusetts

I went in for a routine eye exam. The physician was great. Very nice and thorough. The staff out front were outstanding. Not at all pushy and they were very helpful in talking about nuances to the transition in progressives that may be causing my issues. The gentleman (don't know his name) noticed the glasses i had on were very loose ( they have been for a while) and adjusted them just to be helpful. Overall everyone was pleasant and helpful with my prescription and follow up. Excellent customer service and we will definitely be back . read more

South end eye is amazing!! They are so knowledgeable and patient when I went to pick out my first pair of glasses they have the best and largest selection and really care about all their clients ! I have recommended them to all my friends ! Everybody should visit them for all your eye needs !! read more

I recently moved to the area and was in need of an optometrist. Conveniently located in the South End, this place could take care of all your eye needs, from exams to glasses/contacts. Everyone here is so nice, and whenever I order glasses or contacts they always come in reasonably fast. read more

South End Eye is a GEM of a business. I've been a client for over 8 years and they consistently deliver the best service out there. The ownership is always at the ready to help and they have saved me multiple times when I've had a "vision emergency". My issues always seem to be last-minute but it doesn't matter. I walk in and the answer is always "of course!". I can't recommend this shop enough. read more

Exam started fine, though as soon as I said I wouldn't be buying glasses there the doctor rushed me back upstairs because she had another appointment. Paper prescription they gave me didn't even have the right address for me on there. A friend of mine also came here separately, she ordered contacts -- they didn't tell her when the lenses would come in so she just waited and waited; then they dragged out shipping them to her even though she offered to pay. read more

Mary was a life saver!!! I was visiting from out of town and she was more than happy to help with my emergency contact issues. She and the entire staff were more than friendly to chat with as well. Dont forget to bring extra lenses, but if you do come to Mary and south end eye! read more

I have received eye care here and also purchased a high quality pair of prescription glasses. The staff are very professional and accommodating. The woman who worked with me to purchase my glasses was patient as I tried on many different styles and was not pushy in the least. More recently, South End Eye helped me with the fit of a pair of sunglasses. I would definitely recommend them to anyone looking for a new eye doctor, pair of lenses, or both! read more

This is the best and most thorough place to go get your eyes checked! They can do everything in house and quickly - exam, lenses, and frames. Mary (the owner), Phal, and Martha are some of the friendliest people you'll ever meet and make the place very inviting. I will never go anywhere else to get my eyes checked! 10/10 recommend. read more

The best service I have ever had in terms of eye appointments. Very attentive and extremely helpful when it comes to picking out the perfect frames! The appointment was thorough and the Doctor explained everything he was doing and why. Definitely felt like I got my moneys worth. Front desk staff is beyond amazing and makes you feel very comfortable and confident in your new frames. Will never go anywhere else!!! read more

I went in for an eye Exam and the sales people had me picking out glasses before the appointment had even happened. None of the frames had prices on them and staff was not upfront about any costs. At checkout I was clearly uncomfortable with the price and asking questions about less expensive frames, and they continued to insist. I wasn't given a copy of my prescription and was made to feel that the only way I would get my prescription is by purchasing glasses. When I tried to cancel the order, I was given the run around and they refused to give me a full refund despite no return policy being outlined anywhere. Horrible experience and exuberantly overpriced. I was able to get both my prescriptions with frames for less then they were charging me a pair of lenses. read more

I had my exam and fitting for my third pair of glasses from these folks last week. I've never had a more thorough and friendly experience getting eyewear before. Not only is the customer service exceptional, but their selection of frames and styles is far beyond any national chain I've been to before. They have something to fit any persons style and aesthetic, but more than that, the glasses will actually fit your face comfortably. I've referred several of my friends and colleagues to South End Eye so far, and none of their experiences have been anything short of stellar. I cannot recommend this place enough. If you need an exam, frames, or contact lenses please consider supporting this local small business that is miles ahead of any competition. read more

I am new to Boston and I will definitely be coming back here for my next eye exam. I made my appointment online through zoc doc after a friend recommended the office. The appointment process online was super easy. Zoc doc has easy to use forms that you can fill out online so that you don't have to wait once you go in. I checked in on time and the doctor was able to see me immediately. The exam area was extremely clean, neat and well kept. I opted to take the eye photo even though it was not covered by my insurance. At check in, they clearly explained that this would not be covered and an incremental $35, but I wouldn't need to have my eyes dilated. I really appreciate that they explain this upfront to avoid any confusion later on. The woman who performed the initial tests was great. After those tests, I saw Dr. Yip. She was extremely professional, thoughtful and friendly. I felt like she really spent the time to explain to me what was going on with me eyes and was genuinely interested in finding the right contacts for me - not just trying to push one brand. Overall 5 stars. Definitely going back read more

I can't say enough good things about this lovely, professional neighborhood shop. Mainly, their customer care is off the charts and they are really good people. They helped me in a pinch when I needed glasses in a day about a year ago. Then, my glasses broke and they were able to get me a replacement frame under warranty for free and had it shipped to me. I feel like they went above and beyond, which you don't see much of these days. Anyone in the Boston area should choose South End Eye first for their optical needs. read more

Aside from exceptional service and a spiffy professional environment, the selection of eyewear at South End Eye is in a class by itself. Mary K and Michelle Z take care of you completely (contacts, progressive lenses, etc.) and Dr. Laura Martin is Better Business Bureau quality in her care and follow through. For all the new residents in all the buildings popping up in the area, you should feel fortunate to have such a gem in the hood. read more

I cannot stress enough how great of an experience it is to shop here. I've worn glasses my entire life and been through 4-5 eye doctors and have bought several pairs of glasses at different establishments. Here is what's good about going South End Eye: They have a great variety of eye wear and all of it is really good, even in the lower price range. So even if you don't spend a fortune you wont look like you picked up some glasses at CVS. No matter how much you spend, or how many times you go there to be extremely picky, you are treated like you're spending a millions bucks! Not all places are like that. I was not pushed in one direction or another (in fact the pair that we agreed on was not in the high end) by the very knowledgeable staff. It is extremely clean and contemporary inside and very inviting to come in and try on a thousand pairs of glasses. I highly recommend it if you're looking for eye wear or sunglasses. read more

Again, Dr. Martin never disappoints. She's hands down the best optometrist in Boston! Apparently I have super sensitive eyes... I've been having infections or something on and off for a few months, so I caved in for a visit Dr. Martin again. Turns out, my cornea got scratched! Dr. Martin came to the rescue and took care of it for me -- luckily, no scarring, and it healed after a few weeks of drops! She really cares for her patients and isn't focusing on making money (ie, getting you to purchase glasses at South End Eye, prescribing generics, etc). She also gave me a ton of eyedrops and free trial lenses. She's personable, efficient, and really easy to work with... I guarantee that Dr. Martin will take great care of you :) I also really like their online booking system and their text reminders. read more

I love this place.......what stands out to me the most is the kindness and efficiency of the owners and staff......i had a great eye exam followed up with some awesome frames.....huuuuuuuuge selection of frames, i highly recommend South End Eye!!! read more

I visited here for a checkup to make sure my prescription was correct, and also because I needed new glasses and contacts. The eye doctor (I think it was Dr. Laura) was great! She made sure my contacts fit correctly and also recommended some eye drops for an allergy I had. Since no previous Doctors had diagnosed an eye allergy, even though I have consistenly reported similar symptoms, this made me really, really happy! Thanks SEE! They also have a really nice selection of glasses and they helped me pick out something that was in style and also functional. I love my new glasses! The one thing was that their contact prices are a bit high. I found the same exact contacts--a 90-day supply--at a price that was $50 less ($180 vs. $130--incl a $10 discount) at 1800contacts. I really, really, really wanted to purchase my contacts from SEE because they were so great, have great service, are friendly, and I like to support local businesses, but $50 is not an insignificant amount to me, and my FSA was running low. So it was too hard to justify....if their prices were just a little bit closer I probably would have gone with them. Boooo. I felt guilty going with a competitor. Maybe I will double check SEE"s prices the next time I need a contact refill. If they go down, I will order through them instead. But believe me, the people at SEE are GREAT! I would highly recommend them. read more

Dr. Martin and her staff are excellent doctors and patient focused. She is congenial, friendly, and very knowledgeable. They will work to fit you in should an issue arise, and don't recommend any costly add ons. Their online booking system had a hiccup once - it lost my appointment - but they were extremely responsive and apologetic in offering a workable solution. I highly recommend South End Eye. read more

I went here for my annual eye exam. I have had lasix, so I can't speak for glasses selection. They seemed to have a lot of cool ones, but I had no need. I did overhear someone paying $500 for just the frames which seems a bit pricey to me, but I'm sure it was just the brand he selected. The staff was super friendly, and I had an enjoyable eye exam, if you could ever say that, while I was there. I also just really appreciated the fact that I could make this appointment online while I randomly thought about it at work. I loved the program they used. It sent me a meeting on my google calendar and everything. It was just so simple! I will be using it again to make future check-ups! read more

What service should be! My partner and I stopped into this shop right after it opened in the neighborhood to check it out. The selection was great and the ladies were very engaging. They gave us a tour of the location including the doc's office, which is downstairs from the retail store. Although we didn't see any frames we were dying for, they told us that if we ever saw something they didn't carry but we liked they'd be more than happy to order it in for us....I just tested their promise. Being time for my check-up I booked an appointment for today and was thrilled. The quality of exam was far greater than any that I've received in Boston. They even tested by current glasses to discover that they were totally messed up from what my Rx should be. (no surprise as the previous shop was less than impressive) After my exam I walked up to the retail side with a yellow post-it that had a model number on it. They not only ordered the glasses that the post-it had on it, but they ordered multiple colors of the frames for me to check out! They also ordered the lenses so that when the frames come in and I pick my favorite, I won't have to wait for lenses! Rock on! South End Eye...you have won a dedicated customer and I will spread the work far and wide about my love for your shop. read more

I originally only went here because I had a voucher, but was so pleased with the service that I would definitely return. Service was incredibly friendly, accommodating and earnest. One drawback is I don't think they have a huge selection of frames, but the service more than compensated for the lack ... The right glasses are difficult for me to find, because of my odd prescription and Mary was extremely knowledgeable about my issues, as well as sensitive to my needs. It was very clear she was interested in helping me find the "right" pair of frames for my lens, rather than trying to sell me just anything. I'll have to see what the situation is when I pick up my glasses, to full complete the experience but as of now I think it's quite an awesome find. read more

Who knew I would actually look forward to my annual eye exam? Simply put, this place is a gem. Yesterday I had my third annual exam at South End Eye, and this time came early to pick out my second pair of glasses from them. It was a blast, trying on glasses I'd never select, and feeling pretty hip with four eyes (I just wish I felt the same way in 3rd grade). Today I found out my new, awesome, classy purple (!) glasses were in, and I'm about to order my yearly supply of contact lenses. The whole office is wonderfully helpful, and I think I've even convinced my squinting husband to make a visit with them. read more

Dr. Laura Martin is extremely kind and personable. She was very through with the exam, and patient while we determined the best prescription for me. The staff at South End Eye was also very helpful, and I appreciated their advice as I selected my frames. read more

Very nice and professional! Patiently listened to my request and condition. I was very late for my appointment, but they were very accommodating and took me in. The dog they have is so agreeable and cute. read more

I was leaving for a trip the next day when I woke up with a pain in my eye. After several calls to my regular eye doctor they could not fit me it. I called South End Eye and was so appreciative when they told me to come right over. Dr. Martin removed the foreign object from my eye in minutes and I was able to fly out the next day. I was so impressed with the care and service I received that I am switching to them for all future eye needs. read more

Awesome service from all! When a woman was looking to purchase eye drops, the woman st the front desk gave her multiple free samples instead so that she wouldn't have to spend extra money. After my exam, Dr Martin reconfirmed my insurance to make sure I was paying as little a copay as possible. Everyone went out of their way to give the best experience/ deal possible. While I didn't purchase frames here, they had a wide and contemporary selection. I would definitely recommend this place to a friend! read more

Michelle was fantastic! Very knowledgeable about frames and repairs. She took the time to tweek two pairs of glasses that I did not buy at that location and I am so happy have them both back in circulation!!!! read more

I went to South End Eye after I felt like I didn't get the care I deserved from Cambridge Eye Doctors. It had been recommended to me with glowing reviews, so I went in with high expectations. At my appointment, Dr. Martin was kind, professional, and took the time to make sure that I was completely satisfied with the care that she provided. I felt like she genuinely cared. The two other ladies, who helped me schedule my appointment and assisted me while I was considering new frames, were delightful. I felt absolutely no pressure to buy anything and was comfortable talking with them as well. My experience with South End Eye was very pleasant and I highly recommend that you make your next eye appointment here. read more

South End Eye (SEE) is now one of my favorite local businesses in Boston. The owners and doc are professional, pleasant, experienced, stylish, prepared, always happy & smiling, and extremely helpful. I can't say enough about how positive my experience was. I will be demanding that all of my friends and family go to SEE so I recommend you do too. Even if these people don't listen to me, I know SEE will be here to stay and they will do great business. The selection of frames is interesting, broad, and fun to peruse. The brands range from stylish to trendy and are reasonably priced. They also have a great selection of sunglasses. The staff helped me navigate the dozens of frames and gave honest opinions (using words like great, "those don't work on you", boring, cutting edge, sexy, "they work"). It wasn't intimidating in the least and actually quite fun to pick out my new glasses. My new glasses were ready the next day. I couldn't be happier with them. They were one step ahead of everything. Beyond that they treated me like an individual and went above and beyond -- even reopening the doors after I showed up one night. The eye exam was top notch and the doc answered all of my questions honestly. She listened to everything I had to say and did a thorough exam that was easy and comfortable. They also grabbed my insurance info right away and called the provider to double check my coverage -- just so there was no mix up. I've never had an eye doctor give a crap about insurance but SEE dealt with it immediately and happily. And if you're just looking to browse, you'll have a zero-pressure experience, but they'll be available right away if you need anything. A+ across the board. read more

Great and thorough exam by Dr. Martin. I would give 5 stars for her. I feel pressured to make a purchase here, which I eventually did. They did not provide a receipt or even asked if I needed one. The frames they sell are way overpriced. I could've get better looking frames at a more affordable price somewhere else. Will not be coming back to this place. read more

Love this place The staff is lovely and attentive. I love my new specs- they're actually the best ones I've ever owned. They have a decent selection of glasses which won't make you look too too square OR like an art curator. read more

I just left my first visit at South End Eye, for an eye exam and new pair of glasses. It was such a great experience. I had been looking for a local eye place because I was so sick of the commercialism and sales pitches at the big places. SEE is exactly what I was looking for, a neighborhood shop that is warm, professional, inviting and makes you want to return often. The shop is so cool and decorated awesome, you can tell the ladies put A LOT of effort into making the space amazing. During the exam all the equipment was clean and modern, and Laura was so professional. There was no pressure picking out glasses, and Michelle was so helpful. Just all around great!!! check them out! It's the place you have been looking for! read more

I recently got new frames at South End Eye. I am admittedly extremely picky, but Michele was so patient and unbelievably helpful. She helped me find the perfect frames and my glasses were ready so quickly! I had such a great experience that I went back in to purchase sunglasses. They have a great selection which is constantly changing to add new and exciting choices. I wouldn't go anywhere else for frames, sunglasses, or contact lenses. I can't remember the last time I had such great service! read more