The staff here is very attentive and sweet. The property is clean and spacious. Every question I…read morehad they had the answers for me.

Was assisted quickly upon arrival. Facility is clean and…read moreaccessible. Highly recommend

Superb customer experience across the board! Any task you need when it comes to moving the staff…read morehere will help you tackle it. Throughout multiple visits Derrick Ernesto Daisy Gordon you name it, they have your back. I now have two units do to the efficiency & the way this staff run the business. Thank you for your help Saf Keep Gardena!

Be careful with this place keep your receipts and always keep track of your payments because this…read moreplace will try to scam you and then play dumb when you call to ask what is going on twice there has been a rent increase which I understand and complied to pay but I noticed that they increased my rate $12 which is what they said it would increase by but then there was a added $3 charge that I was never given an explanation for now they are trying to do it again $12 increase this time with an additional $4 charge again with no explanation where this other fee came from they manipulate the rate by listing the additional in with the old charge as if I had been paying that extra amount all this time but all my paperwork and bank statements show otherwise disgusted with a business who thinks they can get away with this

The main reason for my positive rant is the customer service at this particular location knocks it…read moreout of the park. The place is immaculate and the employees are truly some of the most compassionate and helpful. The latest addition to the team at this location is Jasmine. Added to this group with the rest of the hard workers here with a kind , helpful disposition and good energy . Thanks to Bertha as well whose above and beuong

Nothing wrong with the facility or people, but they jack up your monthly rate after you have only…read morebeen there 6 months and then you have to beg for them to reconsider the rate hike. This happens every 6 months and I am not talking about a 10% increase. They jack it up 30% or more each time. This is a predatory business model not unlike payday loan places. AVOID

I was scheduled to move on a Friday and about 2:00 pm, there was no staff to help me locate a doly…read more I tried calling and left a voicemail and no one returned my call. I'm regretting my decision to move my belongings to a public storage.

This location seems is poorly run. Often times, the office is not open during operating hours,…read morewithout notice to customers. Truly unacceptable.

I rented s storage unit from mp is was completely hassle free. Luckily I had a gentleman help me by…read morethe name of Tracy. He explained everything to me and made me feel comfortable about the size of unit I needed. I am glad that I chose this location.

Irma helped me get my storage setup she was amazing. Definitely recommend this location 10/10read more

I've had a storage unit storage here for about 2 years so far. Gilbert is awesome, I constantly…read morehave fedex packages delivered here and he will immediately let me know when they've been delivered. The facility is clean and well kept as well.

Summary of My StorQuest Experience - Been at this facility…read moresince 2017 - Older facility and place does smell like it - Manager and staff are very friendly and helpful - Never had a break in with my unit - During access hours, no code is necessary to enter elevator or property - Security cameras watch/record everyone entering the property - Carts are always available in the "lobby" area outside the elevators, which isn't true at other locations - Unit could be better lit but i never felt unsafe in there by myself - Extended access hours are available, if needed - No climate control - Used DampRid to control humidity and smell inside my unit and that seems to work

Run away! Elevators break down more often than not, really sucks if you have heavy items anywhere…read moreother than the 1st floor. Not to mention they increase your bill every month. Also, what's up with the dolly policy? 1 person hogging 3 dollies?? Ridiculous establishment. Employees tend to be helpful tho, most of these issues are kind of out of their control and corporate should be held responsible

The location itself was in need of renovation. The elevator broke down one weekend - at the end of…read morethe month- and patrons had to move out utilizing the stairs. There was no urgency to repair the elevator or provide details to the customers. Additionally, the office hours are misleading - there numerous times that I've arrived at 8am, 9am, and 10am with staff onsite but refusing to answer/open the lobby door. The lot is always clean, the corridors smell like bleach, and the location was always clear of debris. The value did not justify the monthly costs; I feel that the cost was too expensive and the annual increase for the same service was unreasonable. Overall, I would not use this service again.

I rented a unit on October 10, 2025, and on October 20, about 20 minutes before closing, I…read moremistakenly closed my account. The very next morning (October 21), just two hours after they opened, I called to undo it. The unit hadn't been rented, and I still had 21 days left that I had already paid for. When I spoke with the manager, Ms. Cynthia, she told me the closure was final because I had signed the vacate form. I explained that it had been less than 24 hours and asked if any exception could be made given the circumstances, but she firmly declined and said there was nothing she could do. Her tone was curt and dismissive. While I understand the importance of company policies, the lack of flexibility or empathy for a genuine mistake was disappointing. Good customer service often means finding reasonable solutions--especially when the customer acted quickly to correct an error and no harm was done to the business. I hope Gardena Self Storage management reconsiders how they handle such situations and empowers their staff to respond with more understanding and professionalism. Everyone makes mistakes, and I tried to fix mine right away. I wasn't asking for special treatment--just a little understanding and fairness. The lack of compassion and willingness to help was extremely disappointing. I left the conversation feeling dismissed and undervalued, and it's an experience I won't forget. The unit was clean and the grounds were well maintained. The access hours are very limited and they are not big on providing excellent customer service.

From the owner: Proudly Serving the Community of Gardena Since 1976.read more