Jim Watts in service took great care of me! Oil change and multi point inspection were quick and timely. Will definitely be back!

Avoid South Hills Kia!!! Treated Me Like I Was the Problem My 2020 Kia Telluride was towed to South Hills Kia after it became undrivable. I had a documented oil consumption issue with prior service at Kia Robinson, and I even followed the tow truck out myself to make sure they'd coordinate with them. They said they would. Instead, they diagnosed engine failure and told me it wouldn't be covered because I was just over 100,000 miles. No loaner, no help--just a $10,000 engine bill. When I asked why they didn't follow up with Robinson, the manager told me he "doubted" his employee ever said that and basically accused me of lying. Totally unprofessional and dismissive. They had no interest in helping or even being honest. Steer clear of this place. They'll leave you hanging the second things get serious. read more

TLDR this dealership, according to Eddie, does not keep records of deposits and returning them is a matter of when they feel like it so that they can get revenge. The person I dealt with (Eddie) was the rudest salesperson I have ever spoken to.. I asked about a car listed online. He said it was due October 22nd. I put down $1000 deposit without receiving any form of receipt and being told it was refundable with no issues. Around the end of October I called to see if there was any information about the vehicle's status and Eddie snapped and said they'd call me when it gets here and they have no control of when the factory releases them like I was some sort of idiot. It's been a month since the 22nd and they still have the car listed on their site. I called and found a dealership willing to sell at MSRP unlike this dealership that wanted $1000. I was fine paying that if I would've actually gotten the vehicle. Today, I requested to get my deposit back and at first he said that they don't keep records of "those things" and would need my credit card information again so he could go "look it up". He said, "you will get your money back OR you know what?! You held the car for a month so we are going to hold YOUR money until the car is sold because that car gets a ton of buyers." Well, if it's so easy to sell, why is it so difficult to give the deposit? I asked if they would refund me when a new deposit is placed to which he responded with, "THIS IS WHY WE DONT SELL TO OUT OF STATE BUYERS". Then repeated himself three times that I would get my money when the car is sold. read more

It was hell to try and get my SO and my driver license switched from az to pa. Our only other vehicle's transmission went out and we had to drive to Ohio to get a rental. So we were already annoyed. The first day at kia we were immediately met by Doug. He was really nice and wasn't the one that did us dirty. We put 500 down on a used kia sportage. The car itself had a ton of dings and someone keyed the hell out of the navigation. He said they have a guy who will "buff it out." I'm like you can't buff that out. So we sat down and signed some paperwork to hold the car. We explicitly told him the most we will put down is 10k. Our credit is terrible and so we wanted to put a lot down. We did some research the next day and decided we wanted a new car instead. Found the kia niro. Oh my God. It's everything I wanted. We told him we wanted the 500 down transferred to the new car. I wanted a mid sized suv that would have a good amount of space in the driver's area and back seats. My SO wanted great gas mileage. We both got what we wanted. I was able to get my PA license but he wasn't because he didn't have his birth certificate. Since he was only the co signer we figured it would be okay. Doug showed us an estimate monthly rate with our new car and 20 percent apr. $620 a month. We were like okay. They said they need to detail the niro and we would have to wait til the next day which meant we had to get another day on the rental car. The manager (the tall bald guy) seemed super annoyed and actually did a "I'm so annoyed" sigh when we had a question. Felt like we were bugging him. So the day we were about to drive to get our car, finally! The finance guy called and I told him I got my Pa license but my SO didn't. Nobody cared the day before when we were with the manager and gave him my license to copy. He told us we both had to have PA licenses which was a complete lie. I'm sure not every co signer lives with the buyer! There was no law saying he had to have one. He has a valid az driver license. We were livid and I said fine, take him off! We hung up and drove angry to the dealership. We loved the car but were ready to go somewhere else. We get there and he told us we can do it with just me, the apr went down to 17.49 percent and we had to put down 15k! We never discussed putting that much down! The dude straight up lied and said we said we were going to! He said the bank wouldn't have given me the loan otherwise. I was like wtf. 10k isn't good enough?? It's a 33k car. They didn't even offer any discounts or try to make it right. I'm pretty sure we got screwed. They knew about our tight time schedule and took advantage of us. Plus the guy as nice as he was rushed me and wouldn't explain the papers he wanted me to just blindly sign. I tried to make sure I read each thing but he said someone else usually does this and I felt worried at that point. The atmosphere wasn't very welcoming, they didn't even seem to want to help us. Just rushed us like we didn't matter. And lied but they knew we couldn't leave. We love the car but the way they went about it was skeevy and mean. I liked Doug the salesman, he explained how things worked in the car. We haven't had a new car since 2006. We take our cars seriously . I kind of wish we found this car somewhere we could have felt more appreciated and not get lied to.. but the car is amazing! I guess they don't take pics of you with your new car anymore. I think the experience could have been way better. read more

What an amazing experience for car buying which I thought I'd never say. They gave me a price I was looking for after doing my research and I was in and out of the dealership in about 3-4 hours. No number games, everything exactly as agreed upon. LeeAnn was fabulous and so friendly and easy going. It truly was a good experience and I highly recommend them. read more

South Hills Kia - Car Dealers Near Me - McMurray, Pennsylvania

South Hills Kia is good when it comes to selling, however seriously poor at service. The service department can help you in 6 weeks or leave the vehicle there and they will try to fit it in before the 6 weeks are up. Seriously, since I've spent 60k on a vehicle, I don't have a spare car to use to get to work while it sits in the service area. The answer I got when I asked about the car breaking down, just have it towed to them. Wow, talk about customer service. Major fail in my opinion. read more

I am still in the midst of a weeks-long service nightmare with this dealership, which has cost me more than my car might be worth at this time, not to mention stress and vehicle downtime. When I picked up the vehicle after the first "repair", the problem wasn't fixed and they wanted to charge me for it again when I brought it back. Picking it up a second time, a new, very scary problem occurred, which again was "fixed" but had to be brought back right away for the same issue. Again, more charges. I had my neighborhood garage take a look when I picked it up the fourth time, and they found over $500 of new damage that had to occur at the time of service. Naturally, Kia doesn't want to take any responsibility. I really want to be optimistic, but I feel pretty shafted. I loved the car I bought from this dealership, but they clearly don't value relationships with customers who want to keep their cars going instead of buying new. Unfortunately, once this car finally gives up the ghost, I'm done with Kia forever because of this experience. read more

I had to update my review after giving this location another chance. I traded in my Sorento on a 2016 Optima lease. The sales experience was fine...initially. But, this is my last time going to this dealership and my last Kia. Again, my car was filthy when delivered. They did offer to clean it for me, but I can't run out to the dealership often because I work! 2 weeks after getting the car, the tire pressure light came on. I filled to the recommended pressure, and nothing. I called the service dept and they told me to take it in. I shouldn't have to take a 2 week old car in! They said it's fine to let this issue go until spring. So i have no access to the controls located under the low tire pressure warning until spring. Cool. It's crazy to me that things are going haywire on a car with 800 miles. (Pic included). Now, the mirrors don't auto-retract any longer. I'm sure they'll want me to take it in again for that! So I called again and was connected to a manager. I explained that I despise this car and asked if there was a way to transfer the lease to another car. He said he'd see what he could do to get me back into a sorento and he'd call me back. I think you see where this is going...no call back. As soon as I'm able to turn this pos in, it's gone and I'm done with Kia. Sometimes it just doesn't work out to try to be loyal to a brand or dealership. ****edited to say I got rid of this Kia and have a brand new car of a different make. I won't be buying or leasing another Kia. :) read more

South Hills Kia - Car Dealers Near Me - McMurray, Pennsylvania

If I could give it a zero I would. Horrible customer service. They sold me a lemon that's consuming almost 3 quarts of oil in under a thousand miles, yet refuse to fix the issue even though I am still covered under warranty. There's like 20+ cars awaiting repair for the same issue. Stay clear away from Kia... especially south hills Kia. read more

My 2015 Kia Sportage was taken to South hills Kia for excessive oil consumption,It was still under warranty. This was confirmed by them. They kept the car overnight and put a solution into the engine , I ran it and at that point they declared the problem fixed. Within 3 weeks the car started using more oil. I Took it back and they said in essence "too bad". Now this was after I had spoke to the service manager, business manager and the owner Mr Williams! After three months of continually putting oil in weekly....the engine spun a bearing. Ruined!!!! When I call the service manager , his response was "its not our problem"! Fast forward four months and I found out that another KIA dealer would replace the engine free of charge because KIA knew the engines were defective. I have the car back and its runs fine, thank heaven for Cochran Kia. If not for them I was looking at having to junk the car since these used engines are not available anywhere in the country!! SOUTH HILLS KIA WOULD NOT HONOR THEIR WARRANTY so in my opinion dont honor them with your business! read more

I can't tell if Kayla Belajac in the Service Dept is genuinely that stupid or if she pretends that she has no idea as to what's going on in order to play dumb and try to be slimy to get people to pay for things they don't need. My car sat there for MONTHS in the freezing cold waiting to get new brake lines and they let my 1 year old battery die. Kayla told me it would cost me just under $300 to get a new battery. I told her she's out of her mind, they need to replace it because it was fine when I dropped it off. Her excuse "I get brand new cars off the lot that have dead batteries all the time". She genuinely could not understand the concept of returning my car to me in the condition I dropped it off in. I went above her to her boss and and corporate and wouldn't you know, Kia replaced my battery for free. Interesting how that happened. She clearly doesn't know how to do her job. She's going to be the reason someone reports that place to the Attorney General one day for shady behavior. Thankfully I got my car fixed and returned to me before it needed to reach that level. I will never buy a Kia or go to that dealership again. Oh and the main manager, Bill Winters, doesn't answer voicemails or emails so if you have an issue, you might as well scream at a brick wall. Jim in Service is the only person there that knows what they're doing. read more

My Experience at south hills Kia was strictly for service. My 2016 Kia Sorento broke down in PA. My car was towed to the closest Kia dealership and south hills was it. The service technician assigned to me was Jamie. She was always responsive and I appreciate the fact that she had text capabilities which is much easier than playing phone tag. Jamie advocated for me with Kia on the nature of my engine issue. Kia I came to learn was having issues with this same engine repair in other years and thus Kia agreed to repacking my engine at no cost. Considering I had just under 125,000 miles this was beyond unexpected, in a very positive way. I can say I am 100% Kia for life due to their generosity. While there I did decide to have them put in a new battery. I waited on tires although they were needed too because of cost, I just think dealerships are always higher on some things. My only concerns were in communications related to acquiring a rental car. Because I needed a larger vehicle due to my work needs additional communication was necessary to get this request handled and based on the back and forth it seems the dealership does not have a strong grasp on the process. And unfortunately they deal with enterprise which us a real hassle. But aside from that my experience with south hills Kia was fine and If I lived in the area I'm sure I would return to them for service. read more

No! Run across the street- into the hills wherever!! These guys are nasty. The salesman we had was too tired and lazy to sell a car, glad we had shopped around first. And if you buy a new car you get one free oil change- Whoopi!! They want to lease you a car and then sell the leased cars with new car prices. Very disappointed. read more

Their service department was great. They took care of 2 recalls on my car in less than an hour, when Cochran Kia said it would take 4 hours to do the work. (Which they never did. Read my review of Cochran if your curious.) They also did a service check on my other Kia, and found an issue with the ball joints. I would not have known about the problem until they broke, and then it would have cost me lots more $$$$$. Even though I chose to have my mechanic take care of the problem instead, they didn't do the whole "you gotta take care of this now" thing that dealerships try and do. I did think the oil change was pricy at $35, when I could go next door to Midas and have it done for half the price, but the car was there, so I had them do it anyway. The waiting room was sparse, but they seemed to keep it clean. The people were very friendly in the service department as well. read more

I had take my car to kia numerous times to get an evap leak fixed. I was lied to numerous times by Eddie and Jamie who are service advisors. They said that they did the smoke test and found the leak. Each time costing me more money. While on the mean hand never conducted a smoke test. Never corrected the issue on my vehicle and threw parts at my car that most likely didn't need it. I went to another shop which did the test and found it was a a hole in a hose. So obviously if they did the correct diagnostic test they would have found the problem immediately and fixed instead they gave me a run around. Never bring your car there. read more

Kia bought here was 2 weeks out of warranty and needed several hundred dollars of repairs. My son couldn't get it in before warranty due to COVID quarantining. Kia did nothing and dealership did absolutely nothing to help. Buy elsewhere. And buy American. read more

Couldn't schedule service for two weeks out on a replacement tire sensor - wouldn't let me speak to a service adviser or manager. Parts would be there in one day, but couldn't be installed for two weeks due to schedule. Called Cochran and scheduled for next week. Easy peasy. This was after they didn't terminate my last lease on time and caused a delinquent payment on my credit history. Avoid at all costs. read more

I have bought 2 Kia sorentos from here. I take my car here for service. Jamie the service advisor who I try to see when I am there rocks. She is nice and easy to work with. I was just there for an oil change and was in and out in no time liess than an hour. I was having an issue with my remote start and she helped me get I figured out. I will be back. read more

South Hills Kia DOES NOT ACCEPT EXTENDED WARRANTY'S from other KIA dealers!! Very good reason not to use this dealership again!

Very disappointed. Last night I was speaking to a "Lisa" online who was going to reserve a 2018 Soul for my family and I to look at the next day. We spoke about my trade in and basically had the deal done. I made an appointment for 730 today (the next day from the previous conversation) and when I pulled into the empty customer parking lot there were 4 sales people staring out the window like animals at a pet store. We walk into the customerless showroom and was greeted by a younger salesman and I stated why my family and I were there and who I spoke to perviously and he went to talk to a manager. Then he came back and told me that they sold the car earlier that day. Then he went onto explain that "the people online are offsite and don't communicate with us as to what vehicle you're interested in and we sold it this afternoon". No apologies, no manager to come over to talk to us, didn't even try make a deal with us on a different vehicle. The professionalism at this place comes in at a all time low. I am very disappointed and will never return to do business here. Nothing I dislike more than when people waste me and my family's time. read more

South Hills Kia has been a great experience for my wife and I. We have leased 4 cars from them and they always treat us well. Ed Aguirre always treats us well and gives us a great deal without any pressure. Patrick Winter always takes care of us making sure that we are 100% satisfied. Recently we had our car in for maintenance service and Ed Darren treated us well, got the service done quickly and at a fair price. We will continue to buy/lease cars and have them serviced at South Hills Kia and continue to refer friends and relatives. read more

I like the new South Hills Kia. I have been going to them for the past 10 years and the old store was terrible. I had a good experience with the new store. I took my Sorrento in for service and it was done correctly and quickly! I would give them 4 or 5 stars, but I am not a fan yet, but over all the service was, on this ONE occasion, a 4 or 5 star.. Thank you read more

South Hills Kia and more important sales person Leigh-Anne are simply the best. We had 5 star service from start to finish. I am on car #2 from them and will be back again and again. read more

On January 4th, 2018, I purchased my first brand new car! A 2018 KIA Sorento and it is absolutely beautiful. I purchased the car off of Leigh-Anne DeFelice. She did an excellent job answering all of my questions and made the whole process a complete breeze! Once I experience the car and service department a bit more, I am hoping to increase my overall rating to 5 stars! read more

I cant say enough good about this Dealership. Over the last 8 years I have purchased 3 Kia's from the same salesperson. The sales experience is easy. I have also used their service department. I am in an out for oil change and tire rotation in no time at all. They will sell you a coupon book for your oil change that is very reasonable. I recommend this to anyone who asks me about my new car read more

So this review will be about the service department at south hills kia. I have had ALOT of problems with my 2012 Kia sorrento! and i mean ALOT! I have been at this shop probably every 2-3 months in the last year getting something fixed (its getting kind of annoying...but i can't afford another car). let me advise if you have the option to get the zurich extended warranty....DO IT!!! its paid for itself at least 10 times over already in 2 years! ok, so anyways, I have to give Manny M a 20 out of 10 for customer service!!!!! Jamie is amazing also!!! but with my last problem on 1/9/17 when my car would not start and i was stuck at work till 8:30 pm Manny went above and beyond to help me! He used their text messaging service to text me even after he was done with his shift to make sure i was ok and he arranged for them to leave a car for me at the dealership so that i would have a car to drive the next day (please see my other review about the tow company that the kia road side assistance sent to me....ooo that was whole other experience i'll never want nor wish upon you....but that has nothing to do with the service shop here at the south hills kia) He also, went ahead and did all of the leg work with the warranty company including forwarding the receipt from towing to them. (again STRONGLY RECOMMEND THE ZURICH EXTENDED WARRANTY WITH $0 DEDUCTIBLE!!!!! ITS BEEN A LIFE SAVER!!! but thats not saying much for the actual 2012 sorrento!!!....we'll just say when this thing finally dies...not so sure ill stick with kia......but I DO LOVE THEIR SERVICE DEPARTMENT....they are the best most friendly people EVER!!!!! AND they do everything they can to help get the job done!!!! i believe that they all deserve a raise!!!!! i give Manny M and Jamie and the service dept 20 out of 10 stars!!!!!! they give you 110%!!!!!!! read more