I have been a member here for 2 years. There is rarely anyone working in the facility. It used to…read morehe kept up better, but certain machines dont work or dont work well, light bulbs burn out and are not replaced, spiders have woven intricate webs in windows that are never cleaned. The spray bottles and rags that are supposed to be used to clean the machines by patrons disappeared one day and then were replaced with super cheap paper towels that rip and dont hold cleaning solution so the people who actually want to clean their machines, can't. I tried to cancel my membership in November and when I call, no one answers. So I emailed and kept emailing. I got one response, they did not do what I wanted them to do. I have now emailed 5 times and called and have gone to the location and no one is there BUT THEY STILL CHARGE MY CARD! Shameful buisness practices.

After dropping our membership, we started seeing charges again (6 months later). The first time,…read morethere were charges for all 3 of my family members. I had to call a couple of times, as my phone message was not returned. The person I spoke to was kind and apologetic. The following month....charged again. This time only one charge. Yet again, no emails or phone calls have been returned! This is VERY FRUSTRATING! Their customer service needs improvement.

The gym is good for getting your life back together, not unmotivating like commercial gyms, This…read moregym makes you work hard for your success and all the gym people are nice and help you out whenever you need.

The gym is great, all the machines are really nice and well kept. the atmosphere is awesome and…read moresebastian is a cool dude.

This gym is great. I'm not a member there, I'm at Vasa now. Crunch opens at 5:00am. That's why I…read morehad to leave. If they opened at 4:00am I would cancel Vasa tomorrow and come back.

Dirty facilities and equipment. Things are always broken. Classes always getting cancelled because…read morethey can't keep instructors

Staff couldn't be bothered with simple questions At front…read moredesk Sanitizer is not conveniently located when asked if I should clean off treadmill when I was finished they had no answer. This was my first time at any LA Fitness and I told them that. Very disappointing

Greedy. Impolite staff. Their goal is to taje the last penny you have. They ate braking the law…read moreeveryday by ketting 10 years old kids. My friends needed a surgery because of their machines

Cleanliness Management and price! Sadly the place has gone…read moredown hill the last year. No towels hairballs and dirt in studios for $100 a month ... make it make sense? Tried contacting management NEVER get a reply. If it wasn't for the instructors I would have left!

I've been a member for over 18 years and have always appreciated the quality experience the…read moreHealthPlex provided. However, over time, I feel the facility has gradually lost some of its "premium" feel due to a number of recurring operational issues. There appear to be several systemic problems that impact the overall member experience: Studio and Class Technology Frequent issues with audio equipment in class studios. Microphones often do not work or batteries are not charged. Classes are routinely delayed due to technical problems, which is frustrating during a 45-minute session. Locker Room Maintenance Inconsistent availability of hand towels. Non-working TVs. Only one functioning hair dryer. A general lack of attention to detail that affects the experience. Towel Service One of the most noticeable changes has been the reduction in towel availability during workouts. In the past, towels were consistently stocked and accessible throughout workouts. That service level contributed significantly to the premium experience and convenience. Trainer Support The trainers themselves are strong and professional, but they seem to lack adequate support from management, particularly regarding equipment reliability and coverage when someone is out. As a long-time member, I share this feedback because I'd like to see the HealthPlex return to the level of operational excellence that originally set it apart. Many of these issues seem solvable with stronger oversight, maintenance consistency, and attention to detail.

I've been a member since April 2023. Very clean gym. Machines are well maintained. Staff is very…read morefriendly...always a hello when you come in...and a have a great day when you leave. I'm rating four stars vs five because one day recently the music was blaring to the point I could not hear my own music through my AirPods even tho I had the volume turned all the way up. I asked the employee at the desk to see if she could turn it down, and she said only a manager could adjust the music, and there wasn't a manager there. When I left, the manager was at the desk, so I asked her about the music, and she said nobody told her there was a problem. She told me she would check and see if someone had accidentally changed the standard settings...but by then, I was on my way out. I did report the issue on the company website, and checked off the "yes, I would like someone to get back to me" option, but nobody responded back to me. Other than this one issue, I am very happy with this business.

Many members sit on equipment and scroll. You get an attitude when you ask to jump in.read more

The worst experience I have ever had from the registration that caused a lot of stress and time to…read moresort it out as we were registered incorrectly to very user-unfriendly website and staff members. Leaving after 3 weeks and joining another branch. Never again.

Excellent facility for families and individuals! I had swimming lessons here and was very pleased…read more The Y is a no lose place to be. Join today!

Well, never wrote a yelp review in my life, but felt I needed to today. Have been a member of this…read morelocation for 5+ years and have attend 350+ classes. Being Jewish, I asked a front desk staff if they could put a Menorah up since they were putting a Christmas tree up. The answer immediately was, "I don't think so". I asked her if she would ask Amy-the owner if this was possible. The next day when I came in for my workout, the same front desk person said she asked Amy and the answer was no-without any explanation. I sent Amy three emails over the next several weeks to discuss and she never returned any of them. I hurt my back last month and have not been able to workout. I sent Amy an email asking her if I can talk to get about crediting me for the month I missed. Guess what, she never returned me email ‍. Also, I have tried to call the studio several times over the last few days and no one answers the phone. Very disappointing because I like all the trainers, the workouts, and the people I work out with.

I really enjoy orange theory, however I had a ridiculous experience with this Naperville location…read more I've been a member at multiple locations at different times for close to 3 years. I always came back because I love the gym and their programs. Here's my full story so that hopefully management flags it and I can get some support because they refused to work with me: Todays January 5th. I joined this year and took advantage of a 3 month promo of returning members $50 for 3 months. I used all 3 months and understood there was a 30 day cancellation policy. I went in specifically more than 30 days in advance to fill out my cancellation form because I joined another program that was more affordable. December 3rd I went in and spoke with a woman who was helpful, and shouldn't be named in this issue, to specifically sign a cancellation form with enough time to respect their policy. She told me that I may as well also fill out a freeze form while I was in there, so that it's covered as well as an option if I changed my mind before cancellation on January 4th. I thought that was fine but was in there communicated obviously that I was cancelling. Why would I come in to freeze it, and also be signing a termination contract? That wouldn't make sense. I called last week twice, only got a voicemail both times, and left messages both times to make sure my cancellation form was processed and that I didn't change my mind. Again, when in there I specifically said I was cancelling and filled out that form, while only filling the extra freeze form so it was available if I changed my mind. This Monday I called for a third time and got a man that seemed somewhat personally upset about me leaving the gym. He said he couldn't find either of my forms and that "he'd just have to take my word for it," but insisted he'd send both forms again electronically and to back date it to when I cancelled in December. He said he'd freeze my account while he discussed this with management so he could find out what to do so I wouldn't be charged January 4th. Obviously implied by the paragraphs above I was charged the full $170 yesterday. Today the 5th I got a call back from Veronica telling me that they would not honor the cancellation form OR freeze form because they were waiting to hear my final "decision" as if I'm still up in the air as a potential client after this length of effort to cancel properly, get told to fill a freeze in case, clarify I'm cancelling, call multiple times to do their job knowing this would happen and leave two voice messages, call again Monday to find out all my stuff was lost and he'd figure it out, then get a call after they got their money saying they'll be honoring neither form. The hell is wrong with this gym and why do I feel like I had to cover myself 5 times over, while doing their job and calling to make sure they did what they said they'd be doing anyway, just to be called a day after they took money anyway? This location scammed me. I have absolutely no idea how anybody cancels a gym membership here. Their final staff members I talked to were extremely firm and dismissive with a black and white "no" you're being charged as if their job was on the line and my payment personally was their money. I asked if there was anybody else I could talk to at all and the woman on the phone said no "she talks to the owner often," and asked if I was allowed to dispute the charge on my end. I'll never join Orange theory again after this handcuffing to swindle less than $200 and staff members acting like they'll live and die by one month of my membership. I was asked to fill out two cancellation forms, the hell.

Great gym! the owners are genuinely good people and care about your performance and skills. They…read morehave great energy and I love being part of their community! The programming is awesome and their support is the cherry on top! highly recommend

From the owner: Dark Matter conveys power, depth, and limitless possibilities. Building foundational strength,…read morepower, and resilience through functional movements. Dark Matter Training highlights tapping into the hidden, unknown, unseen power within every individual, waiting to be harnessed through training and determination. Encouraging members to push beyond their perceived limits and discover hidden strength. Like how dark matter holds galaxies together, the gym symbolizes a space where people can connect, support, and strengthen each other. Want more for less? Fitness Racing & HIIT • Build your competitive edge • Supportive community • Top-tier equipment • 24/7 gym access • HYROX training club

I've known Ramy and trained with him off and on for 10 years…read more Phoenix Sports Empire flew out to my town on their own dime to volunteer an outdoor self defense seminar when BIPOC and Jewish folks from our community were being threatened by White Nationalists. Ramy took time with each lesson, and each attendee and wasn't just amazing in his practical approach to self defense, he worked with each person in the class and heard their stories of how they had been targeted, listening and providing matter of fact advice. What was crucial was at the same time as the practical self defense, the owner was incredibly emotionally present and able to somehow empower the folks who had previously been attacked or targeted, simply by being empathetic. This is a coach and staff who truly care about their students mental health and safety.

This is an awesome gym with an awesome group of people who go there! Everyone is supportive and…read morewelcoming.