This place ever disappoint Ryan thank you again for helping us selves tile problem. Everyone is…read moreworking today is absolutely amazing. I WOULD recommend.

Good variety and supply, knowledgeable friendly staff , and right near Breck. It's a good choice…read morefor whatever I need.

Local lumber company has what we need when we need it. Friendly service and helpful staff.read more

My girlfriend and I were treated poorly by the man who checked us out. We are not well educated on…read morelumber and he acted annoyed. He provided no suggestions and oversold us on what we actually needed.

Complete selection of hardware, locally optimized seeds and basic general store selections. My…read moreexperience is that the staff is helpful until customers meet their needs, competent and patient. This store is a standout even hy Ace Hardware standards! They are also supportive of other community organizations, à business-citizen worth patronizing! Selection, service, connection all without peer!

I've been purchasing items from this store for 4 years; I am a loyal customer. I bought a product…read morerecently that was ineffective. I didn't use more for concern it would not be returnable. I brought it back to return and to try something else. It was not a large purchase or expensive item, but I don't see a point in continuing to use something that isn't working as intended. I am very disappointed that they did not attempt to work with me at all. The advice was to use more of the product and " maybe " it will work. despite having limited options in our area I will no longer return to this store as who wants to give their business to a store that doesn't treat you with respect and appreciate your business .

You could not ask for more helpful folks. Small mountain store, so don't expect really odd…read morethings... but if they don't have it, they'll tell you where they think you can get it.

We frequent the small store in Bailey, and the one in Pine Junction. We are satisfied with the…read moreinventory and service. They almost always have what we need and the convenience of having a place to pick up a nail or screw just down the road is great. They are usually open, and the Pine Junction store has delivery if needed.

What an absolute dumpster fire. Worst shopping experience you can possibly imagine. Suggest just…read moredriving to Denver - you will walk out the store in the same timeline. Completely useless staff, no one knows what's going on, sent around the store to pick up a bulk order and got a run around for 3 hours on why they couldn't pull it yet . The so called pros are stuck up and completely unhelpful - would rather sit with their eyes glazed, blanking at their tik tok reels. What a complete joke - legit felt like I was on a TV show. The shelves are also pretty empty and packed to ensure a hazard in any isle you walk down. Just don't..

This is a brick and mortar version of "Punk'd" where you constantly have to ask yourself if this is…read moresome elaborate prank to ruin your mental health. Home improvement is stressful enough without a store contributing to you wishing this was a nightmare you needed to wake up. Just try calling to talk to a human being and you'll see what I mean. Then go to the store and you'll truly know what the seventh circle of hell feels like.

I love the home section upstairs at this store for little gifts. Perfect for clients or friends to…read moretell them you bought it in Aspen. They have the best candle selection and you won't overspend. Really nice staff ready to help and they gift wrap.

I purchased a $10 item ( audio cables). I tried to attach them to the TV audio out jacks but…read morediscovered the TV only has audio in jacks so, I don't need these new cables. The next day I tried to return the cables with the (opened) package and receipt. Upstairs cashier made me go downstairs. Downstairs cashier was having a fit because the guy in front of me was also trying to return something. Cashier would not take my ($10) return. I offered to buy something of more value. "I" will not return to this very nice store due to the distressed Customer Service.

Horrible ownership, I was an assistant manager for around 2 1/2 years, and fired due to Kristi St…read more Clair who was an inexperienced manager of the field of work. There is no HR department, otherwise I would have never been fired, along with Tony Wells who built the company over 43 years. Greedy owners who bought a company almost 2 million dollars in debt, then took a 5 million dollar loan to buy a house instead of making sure the business was running correctly. You want to know? Oh yes I have all the evidence. Disgusting owners, who even fired the person who built the business. They are lucky to have this location because its a gold mine. As owners, and management, I give the worst reviews for what they have done to myself, and others.

John and his staff are always pleasant. Always helpful. And they have an amazing selection of…read moreitems. It's nice to have such a great hardware store in a little mountain town.

This store has come a long way. New management are really having an impact. Employees are much more…read moreengaged and helpful. General manager really knows their stuff and is out on the floor helping customers... heading in a very positive direction!

I love hardware stores but I try to avoid Cashier Corrine at every visit . Every single time I've…read moreinteracted with her it's been unpleasant . She never smiles , says good morning/afternoon back maybe 1/10 times and is always in a bad mood. I recently purchased a lot of lumber and accidentally grabbed more than I needed. I told her I'll take 3 of those off and put them back when I found them . Over the years the The "lip sucking ", "eye rolling" , "loud sigh" after asking this employee the simplest of things is completely unacceptable. I shouldn't have to avoid a cashier at a place of business.

since it was recently reset conifer hardware has become kinda useless. They don't stock enough of…read moreanything to complete a project. If you need a light bulb you're in luck. If you need electrical or plumbing supplies you are likely not going to find what you need. They are either sold out or don't stock it anymore. i keep thinking how convient it would be to pick up stuff that breaks around the house there and I have always been willing to pay a little more because ace hardware products seem higher quality. But just like today when I went in for a round toilet seat I am usually required to get my hardware from Big R or the Moore hardware store in pine. Thehelp is usually not "helpful there either. They don't have a clue what your talking about if they actually do ask to help

Unfortunately I will have to agree with the other 1-star reviews: The customer service here is…read moreterrible. Receiving attitude at the front desk for lumber tickets that are not filled out correctly (by their own personnel) is just routine treatment from my multiple experiences. From what I can tell you have to be a friend/on first name basis to feel welcome, otherwise it feels like you're interrupting social hour. While I like to support local businesses, and willingly pay marked up prices to do so, I will be taking my home repair business elsewhere as a result of repeated disappointment.

The owner has repeatedly abused the emergency police dispatch for false parking accusations. The…read moresignage is old and difficult to read while being misleading. Don't support this extremely overpriced business and poor business practices. Home Depot folks.

Literally the worst customer service in the valley and that's saying something. Old guy who always…read morewears a mask acts like he's too good to talk to anybody. Never will shop here again!