I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

From the owner: Founded in 2019 by Lubbock natives Chris & Trista Hamsmith, HMC is dedicated to serving the needs…read moreof our friends and family in Lubbock as well as the surrounding communities. We pride ourselves in our customer service and creating long lasting relationships. Call us today we would love to to help you find your dream ride!

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

Martin was very helpful. I brought my car to him because I had another shop tell me that it was…read moregoing to cost $4500 to fix my car. He fixed it for me for less than $1200 and I had the car the next day! Car runs great! Thank God for an honest mechanic!

From the owner: Martin's Auto Sales is proud to be a premier pre-owned car dealership that provides customer…read moresatisfaction and competitive prices. Our Lubbock, TX location is here for you! Give our cars a peruse online or stop by our lot today! We offer a wide selection of top quality vehicles to bring you a selection that will hopefully have the car of your dreams in it! Our goal is to help you find the right car, truck, suv, minivan, convertible, or coupe for you and your family. Whether you have good credit, bad credit, or even no credit, Martin's Auto Sales has experienced staff who are here to help you finance the vehicle of your choice. Feel free to browse our inventory online, request more information, setup a test drive, or inquire about our auto financing or extended warranty options. We are passionate about great cars and are intent on sharing that passion with you. Come in for a test drive today!

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

I am writing this review as it relates specifically to the Frank Brown Service department. After…read moreliving outside of Lubbock for over 15 years, for the most part in much bigger cities, I have grown quite accustomed to curling up in a ball and taking a beating mentally when gearing up to pay mechanics for work done on my vehicles. My heart sunk when I called a local mechanic shop that I grew up familiar with in Lubbock when they informed me that I would have to take my issue to the Honda dealership to get this specific issue resolved. The dealership?!?! I promptly went to my budget to see where the thousand dollar car repair I had in mind fit in. My phone call to Frank Brown started to put me at ease. Rather than hemming and hawing about what expensive services they likely needed to do to check things out and resolve the issue, based upon my layman's term description of what was going on, the customer service technician knew immediately what the issue was, was clear and to the point on what neded to be done and the likely cost and invited me to come take care of it. The team at Frank Brown is friendly and they work fast and effectively. The shuttle to and from work makes this a convenient task. Not only did I get them to resolve my issue, but they replaced my oil and windshield wipers and got me hooked up on my inspection report - a nice one-stop shop place to go. The real reason I am giving them five stars though, is that they put to rest my long-held notion that dealerships are not affordable alternatives. The oil change was on par with the oil change places in town and the issue I thought was going to be expensive was way less than I would have experienced in other parts of the country I have lived. The labor charges seemed far less than other places that I have seen. Finally, they ran an Airbag diagnostics due to an indicator that I had on free of charge.

I bought a car from here a while ago after doing extensive research on a specific car in their lot…read more I was promised several things that never came to fruition. I was told that several maintenance items have definitely been done and was told I would receive proof but then after asking for absolutely any kind of proof during signing the salesman fumbled and got very upset that I asked for proof, they said they did the work but could not prove it. I asked about items that I knew were due (timing belt after 7 years) and the salesman continued to confirm with me that it was after 10 years even after I asked several times saying I researched it online and viewing the suggested maintenance in the handbook for the vehicle. I also had an additional salesman come in later in the negotiation for the vehicle asking what it would take for me to sign for the vehicle then and after I bit of thinking I came back with a number that I could reasonably afford and they were upset that I I would counter their offer. They have just as much ability to just say no to my offer as I do theirs so there is no reason for them to lose their temper or make any insults towards me or my previous vehicle. They might have quality vehicles but I can not say the same for the people so just be sure to do your own research and trust very little of what they say because at the end of the day they do not care about you as much as they do your commission. Finally my last complaint is with the service department which I'm not completely is warranted. Online it is highly suggested to have an entire kit done for the timing belt whereas after asking their technicians it was suggested to only get the timing belt and nothing else looked at. I feel like this is a pretty risky option especially since something like a water pump costs an extra 100$ and could be changed easily during a timing belt replacement and is typically suggested. I just suggest being careful and looking at other options before committing to a business that is intending on you returning as soon as possible.

This is the absolute best place to find a quality pre owned car with over 260 in stock they…read morepurchase 25 units a week and sell about 120 units a month. Making them the largest pre owned dealer in west Texas as from Albuquerque to Dallas

Thad was the best and he made the experience easy and enjoyable. He is knowledgeable and honest. It…read morewas the best car buying experience I have ever had. I will be recommending Thad to everyone I know.

Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

Made appointment . 2 hours later I had to ask about the status. The service advisor finally came…read moreout to talk to me and said it would be another hour before it even gets seen. One of their guarantees is to keep you informed of the status. While sitting in the lobby I met other customers who were not pleased with the service department. All I got was an apology for the dealt.

Scam artists, all of them. I keep getting mailed some lottery format ticket with a "winning number"…read moreto incentivize people to come into their dealership, just to be told that it's not a winning number, but I should still buy a car from them anyway. Fuck them. Fuck the owner, fuck the management. Your business is failing because you're money gauging assholes who don't care about your customers.

Rod Dominguez was a wonderful sales man. He didn't pressure us into buying a car. When we were told…read morewe got the funding he was genuinely happy for us. The entire company were warm and welcoming. The process was great. We got into a car that is going to much more than anyone knows. Thank you SPIRIT. You made me a loyal customer.

This dealership gave me a great deal best looking cars under $ 6000 in town Drinks Internet and TV…read moreThey gave me the royal treatment we will be Coming back

From the owner: Hub city autos is Lubbock's premier cash car dealership we specialize in vehicles under $6000…read moreQuality vehicles at affordable price .

This was the best & easiest car buying experience i have ever had. Text them on a Wednesday & had…read moremy car delivered on Thursday. Everyone that works there goes above & beyond to make sure everything went smoothly. I highly recommend them. 5 stars

Lexus vehicles are great. This dealership is not…read more If you enjoy invincible stupidity, absolute incompetence, and total frustration, then this is the place for you. The facility looks great, but that is where it ends. The is the worst place you can imagine. There is a top to bottom culture of customer disregard and disrespect that simply cannot be defeated. If you fail to heed this message now, you will regretfully remember it in the future. Guaranteed! AVOID CAVENDER LEXUS AT ALL COSTS!!!