I cannot recommend these guys enough! Elmer and his team have always been extremely helpful with…read moreall of our vehicles. They don't hesitate to take a look when we bring them an issue and they explain what they're doing and what they're looking at every time. Great service, great customer support and good people. Thank you, ZEPEDA.!

My Honda CRV needed front & rear break pads & rotors. I called many places in Annapolis. Most of…read morethe places didn't have appointments or quoted me for very high prices. When I called in the conversation over the phone very simple. Quick price quote. No hassle about dropping off the car. It was a very easy process. They know what they do & price was very reasonable. All the reviews I saw for this business are for real. We are in a bad economy but ripping others off is not a solution. I am totally happy that I found this place. As they promised service requested was done on time. Please check with this business for your vehicle needs before you check elsewhere. You will not be disappointed. I highly recommend this place for your vehicle needs.

I wanted to do an update b/c my initital review doesn't show the efforts being made since I wrtoe…read morethe first review. Since that time, Nealeys has called me back and wanted to continue working on the truck and finding the issue. They are doing this work all on their dime and not charging me anything. THAT, is how you run a business and take care of your customers. I apprecaite everything they have done and the work they continue to do on my truck as I write this. P.S. All 3 guys who work the front desks are awesome and always provide great customer service. Especially Sheldon.

Last review was 8 years ago when the Edgewater location first opened. Recently needed major repair…read moreand just like my prior experience service was excellent. Service professionals were knowledgeable, professional, and kept me very well informed. Especially happy with the drop off and pick up service they provided. The business has grown substantially which is a clear indication that other customers are as satisfied I. Hats off to Clinton who could not have been nicer and more accommodating and he certainly is an asset to the Neely staff. Hopefully, I won't need auto repairs for another 8 years but, if I do I won't hesitate to take my vehicle to Neely's. Thanks guys.

Great service, quality assurance, prices are competitive compared to most, nicer shopread more

The really know cars and, in my opinion, their prices have been fair. Fast repairs and it's not…read morehard to get a spot; they'll evaluate within a day or two. They have served us several times for different problems.

Went in to have brakes checked. Left 1 1/2 hours later with new pads and rotors. Fast reasonableread more

As someone who doesn't often do reviews. I felt obliged to write one because this was an excellent…read morebusiness and I am really impressed with the level of service I received. Thank you so much for this quality care.

This business was recommended by another business down the street. I had a nail in one of my tires…read more It was busy and there were many cars not only in the lot but in the business itself being worked on. The man at the front desk was professional and friendly. I could hear the technicians working on cars talking to each other. Really positive and upbeat. The technician who fixed tire came out with the nail to show me what caused the problem. Very friendly and helpful. I expected a long wait and was OK with that but they took my car in right away and fixed the tire. The whole thing was under an hour. Highly recommend this business.

We trust this place. We hate it when we have car trouble, but we've used Magothy Auto so many cars…read morewith many issues over many years and they've always taken good care of us. The Rollands

Highly recommend this service location for Mercedes Benz vehicles. Excellent customer service…read moreskills. Outstanding and accurate technicians. Solved an intermittent problem with my CLS550 that 2 other locations, including local dealership service center failed to diagnose and repair. Really great quality service at a nice value! Friendly, trustworthy people too!

Andy and Meagan are awesome. Masters at German cars. The have always done well by meread more

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

My experience with the service department this week did not go well. I began making calls for a 30K…read moreservice on my Miata beginning Monday around 10:00 a.m. The telephone tree seemed to be broken, because I had to punch the "2" key for service three different times before a human finally answered. I was immediately put on hold for 8.5 minutes then was disconnected. I called right back and went through the faulty telephone tree as before. This time instead of speaking to a person I was asked if I wanted a call back. I did. Two hours later, not having heard from the service department, I made another call. This again wound up with my being offered a call back. I again agreed and again received no call within a reasonable amount of time. A fourth call finally got me through to a service writer. An appointment was made for two days later at 8:15 a.m. I was told that the work would take 1.5-2.0 hours, so I elected to wait at the dealership for repairs. When I arrived for the appointment, I was told the wait would be a minimum of 3.5 hours. I called my wife to pick me up, disrupting both of our morning expectations. There's no excuse for that kind of stupidity. This service department doesn't appear to know what they're doing. When I finally retrieved the car, the bill was 150% more than what I was expecting. If I can find another Mazda dealer in the area, I doubt I'll be returning to Fitzgerald.

This is the best company we have ever dealt with! (In any business!) the team here is super…read moreresponsive, supportive, and proactively communicated with us every step of the way. Transparency is amazing and appreciated as I'm not familiar with automobile repairs. Several quick fixes often were done at super low cost. Often told us the cheaper option was the best and the prices were always surprisingly low. This is the gold standard for every car repair shop from now on. Definitely pick this place! It's the model of a 'customer-first' business!

A breath of fresh air…read more I called in last minute for an inspection. The service members were respectful, professional, and great. They squeezed me in for an appointment and did an extremely thorough job. The amount of knowledge in that shop is astounding. They didn't attempt to upsell but just gave me the facts. Prices are good too! I highly highly recommend to anybody in the area. Also, they appear to team up with enterprise for discounts on cars. All in all, great place.