Same experience as "David B". Took over two months to get a simple checkup appointment. I called an hour prior to confirm. Arrived at the office on time, only to be told they are "Running 35-45 mins behind". Had a good book, waited two hours in the cramped reception area. Approaching closing time, the receptionist then tells me my appointment is cancelled and will have to be rescheduled. "Booked through the end of the month", cannot make an appointment until after they get "the list" for the following month. File a complaint with: The Dental Board of California: https://www.dbc.ca.gov/consumers/complaints.shtml The Better Business Bureau: (Not accredited, B- rating) https://www.bbb.org/us/ca/morgan-hill/profile/dentist/south-valley-dental-1216-385221 read more

I would not recommend this dentist! Unethical and poor quality of work; will not use enough medication to numb the site. I had a crown placed on one of my molars and I wasn't numb when the procedure was done. I raised my hand and indicated pain and stop! But she (dentist) kept saying 'Almost done' and would not stop. Very painful. Then the crown wasn't right so I had to have crown replaced within a few months (at another dental office). The other dentist said the crown wasn't done correctly. I complained to my insurance and they requested medical records. The dentist falsified the medical record to indicate that they had called me and asked me to come into the office to check the crown and I didn't return to their office as requested; which was not true. read more

A master at work ! I was quoted thousands for work at another dentist and here I got it taken care of covered by my delta insurance. I got an extraction and fillings didn't feel a thing ! Great experience and would recommend ! read more

We tried for 2 months to get an appointment. They say accepting new patients, but they really don't want HMO patients. They require you to wait until they get the "new member list" from Kaiser/Delta, which they get in the first week of the month. Then they are completely booked for the month when you call during week 1 and they won't book for the following month until they get that list in week 1 of that month... at which time they are already booked. Great system. not. read more

The receptionist is friendly...she always calls me the day before with an appointment reminder as well as sending me home with a card that I stick on my fridge. The hygenist is professional and gentle..and Dr. Tran is fast and efficient. I dont see what the gripe is all about here with other Yelpers. If I want someone to chat and chew with, I'll call up a friend or go out with my boyfriend. It's a DENTAL office, not a social gathering. Also, I didnt have any problems at all understanding Dr.Tran's english or any of the other staff in the office. They accepted my insurance, and I STILL have not paid out of pocket considering the amount of work that I have had done. read more

I have been a patient of Dr Tran for the past three years and am completely satisfied with the care and cost of his services. I have had two implants and other dental work and cannot simply say enough for South Valley Dental's services. Dr Tran is gentle, kind, very professional and competent.....and, the cost was far below that of other dental offices I researched. I was very anxious to get the implants but am pleased to note the whole process was pain free!! Maggie read more

A SERIES OF DENTAL SCAMS FROM A VERY DISHONEST & UNETHICAL DENTAL PRACTICE OF SOUTH VALLEY DENTAL 15870 MONTEREY ST, MORGAN HILL, CA 95037 1) For several years prior to 2019, I was under care of a dental firm in Morgan Hill CA. I had a deep clean before and went there every 6 months for all regular cleaning. It still has my dental records. My tooth #19 had a gold-colored crown which was sealed perfectly and it was fine with my former dentist. My former dentist never said it had a cavity nor needed to be replaced. 2) In 1/2019, I had new Delta Care dental insurance and my former dentist was not in Delta Care's network. Therefore, I picked Dr. MINH DANG of SOUTH VALLEY DENTAL as my new dentist. Dr. MINH DANG of SOUTH VALLEY DENTAL engaged in a series of dental scams as followed. 3) First, she said that as required by my new dental insurance I'd need a deep clean otherwise she couldn't take me in. So on 2/13/2019 she did a regular clean for me but charged me for deep clean. 4) Then she said that my tooth # 19's crown was odd-colored and suggested me to replace it with a porcelain crown to match my teeth. I told her it was inside so I wouldn't worry about it. Then she used scare tactic and said it had a cavity under it, if I didn't let her work on it, it'd damage my tooth # 19 and spread to others. I had no choice but agreed to replace it. Her office gave me the treatment plan. I agreed to that Treatment Plan. 5) On 2/27/2019 after she started procedure for a new crown for tooth # 19, she slapped me with a new version of the Treatment Plan. In that new version, it would cost me $800 more than the original version which I agreed to. 6) I refused to pay. Then she printed what she called "compromised" version of my Treatment Plan in which it would still cost $500 more than what I agreed to. I refused and questioned her why she had 3 versions of the same Treatment Plan in her system. Tension has built up since that day. She told me she would go with the copy of 1st Treatment Plan if I still had it. Of course I still had it. 7) On 3/13/2019 I returned for the new porcelain crown. After she put it on, I went home and it hurt me so badly that I could not chew even soft food on that left side. I waited a few days to hope that the pain would go away. It didn't, so I came back. 8) Then she said it needed a root canal. I asked her if the root canal supposed to be done before the crown; she tried to defend by saying not all patients need root canal. Then I questioned her why she (a dentist) looked at the x-ray and didn't know I needed a root canal. She didn't seem happy and referred me to specialist for root canal. I asked her what would happen if the crown would come off or break. She said she would put it back or make another crown for me without additional charge. 9) On 5/9/2019, the endodontist did the root canal and that crown had big hole on top surface, cracked on one side, and came off. 10) On 5/10/2019, I came back to Dr. Minh Dang. She said I would have to pay for post root canal filling and for cementing the crown back. I disagreed to pay for cementing the crown back because I already paid for the crown. We had another argument and she told me to go home, do whatever I want. At that time my tooth # 19 only had a temporary fill from the endodontist and no crown which I already paid for in full. She maliciously wanted to force me into paying extra or face more damages if the temporary fill would break. 11) On 5/23/2019 I came back to ask my former dentist about my tooth # 19. She looked at my former x-rays of tooth #19 and said nothing was wrong with it, the old crown looked good, sealed perfectly and no cavity under it. 12) On 5/24/2019 I had to go for emergency treatment of tooth # 19 to put the porcelain crown back and filled it. read more

I took my girlfriend to this dentist with jaw pain. He confirmed what I though was a gum infection and immediately tried to sell us a root canal. I convinced him to give her a proscription for antibiotics after agreeing to come back the following week. It has now been 9 weeks and the antibiotics have cleared up all problems. I have a huge problem with someone selling medical services that are not needed. read more

After reaching the age for Medicare, I enrolled with South Valley Dental because my previous dentist doesn't take Medicare. I found on my first and subsequent visits that I was treated different than from my previous dentist for example, I would be escorted to the chair were Dr. Tran would exam me than I would be escorted back to the reception area with the napkin still attached around my neck to pay before the treatment was started. This was not an isolated incident; it happened on every visit. On one of my visits another Dr.? (male) followed the same procedures then took more x-rays. He said I needed a root canal and the cost was $2,500.00 and showed me the x-ray. I told him I wanted a second opinion and when I asked for the x-ray, the receptionist said they charge $25.00; I left without the x-ray. I went to another dentist who took another set of x-rays who said there was no need for a root canal and could not explain why another dentist would suggest that I have one. Disappointed and suspicious how I was charged along with advising medical treatment that was not needed. I have not returned and enough doubt in my mind not go back. read more

The office is BLAH at best. Poor customer service. Dentist stopped accepting my insurance and never bothered to inform us! I had to call to follow up on my 6 month dental visit, and then they tell me that they no longer accept my plan. Hello!!!! I notice would have been nice! Would never recommend. They should apparently teach more than just about teeth while in dental school...Here's an idea -- how about learning a little bit about customer service! Awwwwe! read more

Our family came here for dental care. We had tried couple other dental places in San Jose but not happy with any one. This is so far still the best dentist we've ever been to and that we can trust her advices. It's worth our long drive to get a good quality services here. read more

I just had 3 cavities filled at south valley dental. Those teeth now feel as if they have no enamel on them and they have little sharp edges on them. Unfortunately, it wasn't until after the procedure that i met 2 other people who had also gone there and who both say that months later, their teeth still (also) feel the same way. Not to mention that the dentist took a 10 minute phone call 10 minutes into starting to drill. And the dental assistant practically yelled at me to open my mouth, saying loudly "Open. Open!", instead of just asking me to open. I prepaid for 8 teeth. I'm getting a refund because i am NOT living with 8 rough teeth! Thank you. read more

I went to this dentist because they were the only dental office on my plan in Morgan Hill. The first time I was there it was due to a chipped tooth back in June. The woman that saw me told me the "co-pay" for this filling would be $125 which I was forced to pay before she would start the procedure. She made me get up from the dental chair, go out to the receptionist and run my credit card (with the bib on). I never received an expanation of benefits from my ins co so I called them to inquire. This procedure should have been covered at 100% but when I visited South Valley Dental yesterday they told me it was a "mis-communication" and that I would not receive any refund. Ah, my visit there yesterday for a check up and x-rays. I had a 3pm appointment. I was not seen until well after 4. A lady came in to do my x-rays. In all of my dental visits in the past, a lead apron has been placed over my chest. Not at this place, she just whipped through 5 x-rays with no protection what so ever. Then the dentist from hell arrived. This guy was right out of a horror movie. Ran into the room, and stated "you here for check-up?" I said yes and a cleaning. He started moving the dental chair down. The headrest fell off and hit the floor. After fumbling with it for a while he yanked my mouth open and violently jammed his scraper into my gums. I have never experienced a "cleaning" like this in my life. When my torture session was done with him he said to wait there for polish. Another woman came in and used a rubber polish wheel on my teeth. I never saw her dip the instrument into any polish at all. I finally left there a little after 5:30 and WILL NEVER GO BACK! I don't care if I have to drive 50 miles. read more