South Bay Moving Systems overcharged us by over $4,000, violated their contractual delivery guarantee, charged for services we explicitly declined, and then completely ghosted us when we attempted to resolve the issues. We are now forced to dispute the charges through our credit card company and file complaints with federal regulators. What Went Wrong 1. Massive Billing Errors & Overcharges Original contract: $7,284.89 (later adjusted to $7,194.78 based on actual weight) They charged us $10,244.04 on July 25th - nearly $3,000 MORE than the entire contract amount Added an unauthorized $650 charge on July 27th for repacking services we explicitly declined via email Issued an incomplete refund of $6,509.08, leaving us overcharged by $1,575.18 They admitted to the billing errors but have not corrected them 2. Broken Delivery Guarantee Contract explicitly stated: "guaranteed delivery within 5-11 days from pickup." They delivered on day 12, forcing our family with two small children to sleep on air mattresses and eat takeout because we had no kitchen supplies. There was no apology, no compensation, and no accountability. 3. Complete Communication Breakdown Promised on pickup day (July 16th) that we'd receive delivery scheduling information Went completely silent between July 18-25 despite our calls As a family moving cross-country with small children, we had no idea when to expect our belongings Had to repeatedly call just to get vague "within 11 days" responses 4. Management Refuses to Respond After the billing disaster, I attempted to resolve directly with manager Justin Jenkins - who is the CEO's son. I have had to pro actively reach out to him every day for over two weeks and nothing has been. He promised to put me in touch with the CEO which has not happened. We are 2 months past the move and they still have our money. A friend in King City, CA asked if they should use Southbay for an upcoming move to OR and we told them no, and Id say the same to anyone looking at this review read more

We worked with Mario on project, owes my company a lot money. Keeping saying he will wire or deposit money but never does. Call him his staff every day never get update or payment schedule. read more

I wish they had contacted me previously before I chose another moving company out of the area. Hopefully, that goes well for me. I got locked into a non-refundable deposit so I'm stuck with them, but South Bay Moving definitely would have gotten my business. I've dealt with them extensively on the phone and I would place my trust in them. Best solely on my extensive phone conversations with them I will give them a five-star rating. read more

The moving guys were great but they broke a nice piece of furniture, it happens, that's understandable but then the nightmare begins. Everyone in the office just says they can't do anything it's up to someone else. Justin, who supposedly runs the place, dodges your calls and the insurance you paid for obviously was never paid, they just pocket that money. When you can finally get paid for the damage it's only a fraction of what they agreed to originally pay and they say, "that's the accounting department and nobody can talk to them." It's a real scam. If you pay them for insurance, get proof that they actually pay it, or better yet, go with another company. Follow up - after my initial review the owner Mario called me to apologize and compensated me for the full amount of the broken furniture. Shouldn't have taken that to make it right but it's enough to update from one to three stars. read more

Moving crew was amazing at handling our move from point A to point B. No damage to any of our furniture or boxes, Mike and Edwin were very carful with loading and unloading. This was our first experience using a moving company. Thank you Southbay Moving Systems, Maribeth, Mike and Edwin. read more

If I could give this place 0 stars I would ! My husband and I just moved out from California to North Carolina due to his military orders . They damaged very expensive stuff and lost parts to our stuff as well!! They also just ripped our bookcase apart , ripped our entertainment fireplace ... so unprofessional!! This is how we treat our military??? By damaging the hard earned/worked stuff ... HORRIBLE DO NOT REQUEST THESE PEOPLE !! read more

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Southbay movers were very professional, courteous and a great value. They were a well organized team with Leroy, the head guy, making sure we had an agreed upon plan. Very detail oriented and met us before and gave status every step of the way. They prepared all our furniture and valuables with the utmost care. What a pleasure and highly recommend. read more

Tip #1 Check the hours they work for you! Keep track of the hours! You will thank me later. Tip #2 If you have family members who want to make some money, pay them instead of hiring movers. Tip #3 if they break something considered gone. There is no point of trying to reach out to them. They won't get back to you. We hired them for our big move from Salinas to Sacramento. The hours that they said they worked were off. First it was a HUGE difference then they fixed, but there was still extra hours. The quote we got at the beginning wasn't even close to what we ended up paying. We got quotes for $2800 ended up paying $4,000 (that's with a discount we got) Our speakers got damage, I reached out to them through email. Still not answer. Our tv has a line and it looks like it got damage too. Maybe if you need to move around that area they are worth it, but if you're moving far try finding family members and buy them food. lol Oh they charge you the same amount when they drive to your destination and wait in traffic like when they're loading and unloading. read more

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Wow!! This moving company is the REAL DEAL. They not only gave me the BEST price, they fully accommodated my request. Yes, I had to put my furniture in storge for a week, but for the price, it was well worth it. Marybeth was such a wonderful person to work with. I can't believe I am saying it, BUT it is true. She was so nice and responsive, yes, first class service. I'll never forget her. She really worked with me and was very responsive. I was given an estimated time of delivery and the Southbay truck arrived within the time frame I was given. I did not have to waste my time waiting longer than the time I was given. Jose, the delivery guy (with his fellow delivery guy) was nice and courteous. I am not one to give such a GREAT review, but Marybeth was truly OUTSTANDING. SOUTHBAY ALL THE WAY!!!!! read more

Aggressive salesperson - when we agreed on terms because we had a deadline, she said it would be National Van Lines moving not them. Lots of breakages and got almost nothing in insurance v the amount of items damaged. PLEASE do not use this company or National Van Lines even if the rate is better - it will ultimately cost you a lot more! read more

The movers were very professional and courteous. They were supposed to arrive between 12-2. However, we received a call at 2 stating the movers had a flat tire and now would not arrive until 3-5. The movers arrived at 3:45 and said their last move took longer then expected. Not sure why their admin felt they needed to lie about the flat tire. Anyhow, we only needed a china hutch moved from one house to another house less then a mile away. We had to pay for a minimum of 2 hours of labor even though it literally only took these two young men 45 min from start to finish. The problem came when my credit card was charged for 3 hours of labor. I called and spoke to Ashton, who said they only charged 2 hours labor but there is also a driving time charge which they add to the labor cost, and a fuel surcharge. Therefore, we were charged for 3 hours of labor, plus the fuel surcharge. I explained that he never mentioned the driving time charge in our prior discussions. He replied that I should have read the contract more closely because it states it in the contract under notes. However, when you look at the contract under estimated charges it shows zero for travel time. It only shows a charge for moving service labor and the fuel surcharge. We felt totally scammed! He should have been honest with us from the beginning, instead of slipping in the extra charge. So if you plan to use this company, make sure to read the small print. We will not use this company again or recommend them to anyone else. It's too bad because the movers really were great. read more

This is a long overdue review, but I wanted to give a shoutout to Southbay moving and IN particular packing leader James (Jimmy?) who oversaw the packing crew at my house. I've done enough moves to realize when someone takes proper care of our things and Jimmy and his crew did exactly that. The crew was responsive and empathetic to my concerns. He even went above and beyond by addressing some concerns that occurred with the actual movers on moving day. I give Jimmy and his crew 5***** stars and definitely recommend. read more

Jose, Miguel and Fernando dropped by to move our Baby Grand Piano, inning room hutch and dinner table into our garage so we can refinish the floors. They were great! They were pleasant, professional, careful, and they did it all before they were off to a much larger job. They where just what I wanted and needed. They will be back to move these pieces back a month or so. read more

South Bay Moving Systems is by far the best moving service I have ever used. The person I spoke with was very responsive and dedicated to getting my move set in motion. The movers showed up on time, very professional and got my apartment done in under two hours. I highly recommend South Bay Moving Systems for your relocation needs. Thank you read more

We are military and they helped us do our move from Chula Vista, Ca to Medical Lake, Wa. When they arrived, it was on time. The crew was nice. However towards the end of the packing they decided to leave two TVs mounted so we had a way to entertain the kids. Little did we know, that wasn't allowed. They didn't leave the movers packing paper or boxes for the TVs. They had a mover ( not the packer) help me pack up one last small box. I had some watches in it, a brand new pair of women's tennis shoes in the box bc I just bought them. He talked me into just tossing the shoes into the box. I also had some keep sale items for the kids and my electric tooth brush. When the gentleman went to throw it in the truck he didn't tag it or tape it up. He assured me it will get up to Washington for us and he will seal it properly . Needless to say the box never arrived to my home in Washington. Along with the screws to our bunk bed for the kids. My beach cruiser bicycle. One of the loaders didn't want to put a tag on my bicycle. Luckily , another guy told him he has to... but once I heard him question about putting a tag on my bike, I knew I wouldn't be seeing that again. Some wall home decor. They misplaced the screws and a wooden piece for our cal king bed frame. So we had to sleep on the mattress on the floor when we got home. They put tape directly on our personal items which we learned is a No, No when we arrived in Washington from one of their inspectors. Now we are being told they have 6-9 months to locate our missing items and for us to get some sort of compensation if items not found. I don't want compensation, I want our items found. Makes you wonder who took them, who misplaced them and where is everything at now. I had a custom made sign from my kids out of wood and that was damaged. Bookshelf's broken. Glass in pictures broken as well. They also didn't pack everything up properly. We wanted to bring our new garden hose from Cali and apparently is has to be drained out and drying overnight so the movers wouldn't load. The packers left behind some items that I had to load into my personal vehicle bc they ran out of packing. Luckily I had my vehicle there still and they didn't mind transporting it with extra weight. Once they were all done packing up, they were so eager to get us to write a review for their boss to see so they get bonus points with their boss vs letting us see how it all went on the other side. My husband did leave a review with five stars but it shouldn't be there and he regrets posting it so fast for them. It's a pain trying to get in touch with anyone to help us search for our missing items and it's already been a month. This is my first military move with my spouse and I was greatly disappointed. read more

Southbay Moving Systems - The smaller box on the rt is still opened and not sealed or labeled my bike is under the tarps and behind the other door. - Movers Near Me - Salinas, California

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An absolute nightmare working with this company. They managed to lose thousands of dollars of my personal belongings and seemingly did not care. If that wasn't enough, they also managed to lose a parts box, making half of my furniture unusable. I called them half a dozen times over the course of three days to get any kind of indication that progress on a search for these items was occurring. Every phone call felt like I was making them aware of the situation for the very first time. On top of that, every call ended with "we will call you back today with an update." I'm still waiting. One star review only because I can't go lower. read more

This moving company broke my heart. They broke valuable family heirlooms. My grandmas antique mirror, an old rum runners bottle- they smashed a beloved wall art piece into pieces ( and wrapped the pieces!) They used all paper, no bubble wrap. Ridiculous! They cracked many ceramic decorative bowls!. Go elsewhere for your move! Run!! This was a nightmare!!! read more

Southbay Moving Systems - Hear is an example - Movers Near Me - Salinas, California

Great team. Fast and reliable. Maria and Chris Gonzales make are great. They will take care of you.

Great customer service! The movers were awesome, fast delivery out of state. I would definitely use them again but was disappointed that I had to pay 4K more for over weight and the truck didn't fit all my belongings. Otherwise everything was perfect! read more

Took care of our problems. It took forever but Owner Mario finally made things right. I appreciate that once owner was reminded (on Yelp) He reached out and made amends.i suggest you be cautious with office managers price quotes, get everything in writing. As we were on our way to new home (evening) and waiting for our furniture, Marybeth tells me she wants another $1,500. The tab kept getting higher. We had no choice but to pay her more because new owner wanted possession of home the next day. That was wrong. read more

I used them twice, from Los Altos and then from Sunnyvale. I am overdue in writing this. Mario was incredibly flexible and patient with my changing dates. The crews worked very hard both times, hardly taking breaks. Their packing is excellent and fast. They were flexible to let me have some things packed myself or not fully packed. The only issue I had was that my stuff spilled over slightly past the single truckload which made them too tired at the end of the day. It was partly my issue regarding the total amount of contents. It is good to download the estimate from their system ahead of the move. read more

If you like broken heirlooms, lost files, damaged artwork and mysteriously missing items, here's the mover for you. Absolutely the WORST moving experience I've ever imagined, much less had. GO ELSEWHERE read more

Mario and the team have been very helpful, professional, reliable and on time. Move is very stressful and long distance travel of mostly glass-based and otherwise fragile items add on to that. Things happen, a couple of items broke but this company took good care to replace them promptly with the same items as well as fix one of them. The company is not only able to provide the moving service but also fixing things, installing items etc. When I move again I know whom to trust and I'd highly recommend this company to everyone. read more

Military move to Monterey. The crew was professional, efficient, and extremely helpful. They really wanted us to have a positive experience and made that happen. I have a lot of experiences with movers, these guys are true professional movers. read more

BEST MOVERS WE'VE EVER USED. Extremely professional and friendly. They were so efficient. Everyone from the office to the movers were friendly and responded quickly. They did everything to make sure our move was not stressful. IF YOU PLAN TO MOVE CALL THEM!!! YOU WILL BE GLAD YOU DID!! read more

If I could give NEGATIVE stars I would. This company absolutely crushed my family's hearts. We moved from CA to WA, this company rushed the whole process. They refused to let me in boxes when I asked, refused to let me grab personal items. When they left, we got a call from the warehouse saying "we have to repack your things because they weren't put in right". Tons of our things are missing and some VERY SPECIFIC items went missing too. Oh, but we got everything else so we know what happened here. My husband is Active Duty and has lost all of his challenge coins, certificates, ect because of these movers. Cant believe it. Our hearts are absolutely broken. Parts of our lives are completely gone because they didn't take the time to respect and treat our belongings with care. This company is Unreliable and untrustworthy . Please please please do not waste your time if you are military PCS-ing with this company. If you were assigned these movers PLEASE deny or look elsewhere!!!!!!!!! read more

This company has been very helpful and knowledgeable. Having moved 43 times, I do know a little about moving. After several back an forth calls Mary Beth told me they were not able to take my things to my final destination as of to date. My move is hopeful for Sept and this was workable for me. The reason for this 5 star rating is because they respond/communicate quickly. Professionalism and knowledgeable Mary Beth left no stone unturned. She answered every question and was through making sure what I should be looking for when I decide. This was a 4 day exchange of information while she investigated. That's why I would choose South Bay hands down. Moving is one of those stressers in life and it's important to be transparent. Even though they could have involved other moving companies to complete my move without my knowledge, in the end they left it up to me. Major Kudos and much success during these Covid times, I was highly impressed with how your company does business. read more

Military PCS for my husband and I, transportation thankfully contracted South Bay Movers for the job. Was initially quoted one day packing and one day loading. But Mario called me a couple days before to let me know that he didn't think all that time was needed so they pushed it back to one day.. which gave husband and i a bit more prep time to get ourselves together. Moving day the team arrived as scheduled and moved like lightning getting the work done. Jimmy, Alberto and Rodrigo were a pleasure to have in the house and they were sure to communicate what was going on and and take good care of our things. Would definitely recommend this company. read more

This was the worst move experience I've had to date after moving 5 times via the military. It was a complete waste of a day for my wife and I because we were waiting around for the crew to show up. We were told four different times that the crew would be arriving at a certain time and every single time, they didn't show up. One guy showed up finally at 230 (after we were told he'd be there originally at 10) and then three more guys showed up at 530. The workers did a jam up job packing everything up and loading but they didn't finish and leave until 1130 pm. I didn't see any of them eat. Multiple times I called Ana and Mario and each time they could not articulate what was taking the workers so long to get there. Each of them just said "let me get an answer for you." I never got calls back unless I called them first. The only excuse we heard (which isn't an excuse) was that this is a busy time of year. In my professional opinion, this was a ridiculously poor management of resources. I had booked this move a solid 3-4 months ago. This company KNEW that my move was scheduled for this date. To have scheduled that many moves in one day, have the workers show up late, and then pull workers from other jobs screams piss poor management. Thank god we didn't have to move out the next day. Once again, I'll reiterate, this was not the workers fault this was managements fault. I will not be recommending this company to any one else. read more

We chose Southbay for our out of state move this Summer. Marybeth was very helpful and responsive. Our stuff showed up a few days later than promised, and they gave us a discount as compensation. Also, the movers at the destination of our new home were a bit rushed and some of our stuff ended up with some minor dings. Leroy did a nice job orchestrating the move in crew. He showed up early and was super friendly and efficient. read more

The moving team was efficient and careful, which is why I'm giving this company the 2 stars at least. My experience with the owner of the company, however, was extremely upsetting, and I want to share some of their questionable business practices. I was given an initial estimate for our move well in advance (about 3 weeks) in the amount of $850 for 4 hours with a team of 3 movers. On the day of our move, 4 team members showed up at about 8:30am. I didn't think too much of the additional team member, and didn't question it at the time. The estimate they gave us to sign that day was the same as previously provided-- $850, which we signed. After our move was completed at 1:30pm, and the team left, I received a call from company owner, Mario, calling to collect payment over the phone. He informed me at that time that the cost of our move was actually $1595, because they added an additional team member, and because the move took longer than anticipated. He wanted to charge us for 6 hours of labor, when it only took 5 hours, including driving time. He claimed that our estimate was "updated that morning", and I was supposed to receive a call from the sales team (which I did not, as I informed him). He did not take any accountability for this lack of communication. When I questioned his attempt to charge us almost twice as much as the original estimate without notice, he argued with me, and claimed that his company "could have held our belongings hostage" until we paid. He also claimed that I undervalued the work his team did with our move. I pointed out repeatedly that I respected and appreciated the work of the moving team, and I was, in fact, questioning his business practices as the owner of the company. As a former business manager myself, I take issue with his lack of communication, lack of accountability, lack of integrity, his attempt to charge us for more labor time than was actually done, and his demeaning and disrespectful demeanor. After 20 minutes or more of back and forth, I eventually convinced him to reduce the charge to $1200, which was still inappropriately high, but being 5 months pregnant, I was starting to feel ill from the stress of the move and the hostile conversation. We will not be using, or recommending, this company again. read more

Unfortunately what started out as a nice move of my personal belongings out of my house into the truck, ended with a move into my storage unit that was less than ideal. Each of the gentlemen who helped in the stages of my move were cordial, professional and respectful however there was a lack of professionalism, a lack of accountability as well as misinformation and miscommunication/no communication from the owner and office staff. I will not be using this company for my future move and won't be recommending their services to others. read more

I agree with the other review. The workers were good, hard working, they moved fast and did not take their time in an attempt to get the price higher. They made a mistake (and I made a mistake until not noticing until they were gone) and forgot to move my washer and dryer. I contacted the company and after a couple of days they responded that they would move the washer and dryer for an additional $280. Keep in mind that I went through the house prior to the move and they took an inventory of what I was moving and the washer and dryer were included. I assume they tell their workers to try and leave something so they can charge people extra. If you used them and everything went well I would be curious to know if they "accidentally" forgot something that you caught before they left. Either way, this is a business that does not understand customer service. When something goes wrong, you fix it and you do not charge the customer for your mistake, period. It will be too bad when they eventually go out of business because they have a good labor crew, just an unethical management group. read more