Zero Stars if I could…read more $22 for a wash that didn't do what it claimed, and didn't clean my vehicle.. It offered a two step cleanse for my tires yet they are still dirty. Dirt was present on my rear windshield, bumper, and sides of my vehicle. It's only been a month since I washed it, so how this machine was incapable of wiping away a little dirt I am unsure of. THEN the vacuums did not work. I tried multiple spots and they did not suction at all.

DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

VERY HORRIBLE SERVICE. Today while in the car wash with my mother and two young siblings, we were…read moreHIT by the car behind us. The car wash employees refused to actually acknowledge their mistake in placing our cars too close together, wouldn't help my mother get contact information for the manager because according to their "shift supervisor," Jenny with a g, there wasn't anything she could do. THEN when we tried to give them our license plate information and contact SHE REFUSED TO TAKE IT, then walked away into the office without any regard for us. That is ridiculous, and the blatant ignorance of this supervisor was clear; we are in the process of filing a police report because this is unacceptable and the way this was handled was beyond wrong. Could not recommend any less.

As a monthly car wash plan member for years, yesterday I was horrified to be almost all the way…read morethrough the tunnel and my CRV started shaking left to right and felt like it lifted up in the front and slammed into the car in front of me. I filled out an incident report and was told to contact the manager this morning. Spoke with the manager and she said from the video I had to have put the car in drive and hit the car in front of me. She said they couldn't see my car shaking and it was my fault. I asked her if I have the car in neutral the entire wash, how is this my fault. She continued to maintain I must have put the car in drive. I have been going through Brown Bear car washed for years and know to leave my car in neutral until the green light flashes at the end of the tunnel. I also let her know that one of the workers told me yesterday the car wash changes gears around that area of the tunnel and I am not the first to complain about this. They also said they count five spaces between cars and I let them know this is not enough. She said I could come down and look at the video, but this is my fault. I'm very upset that a company I trusted for years to keep me and my car safe is refusing to accept the blame their equipment is faulty. Beware! If you love your car like I love my car, stay away from Brown Bear. UPDATE: I left a message on Monday for Eric, the District Manager and haven't heard back. I emailed the email address they asked me to below on Monday and have not heard back.

Wheel & tire touch up is included with the Extreme Supreme but they skipped my wheels again. I hate…read moreto give a bad review but this happened multiple times. I need my wheels clean. Maybe the vehicle that pulls up after me tips better. Idk. But I always tip. I have a full size suv & I'm ok with them missing some spots during the wipe down but u can't skip the wheels altogether. Cmon guys

This was first time coming here. I paid $13 for basic car wash through there automated car wash…read morewhich compared to other places is about the same. Where they stand out is there vacuums most places don't have enough suction to pick up dirt and small rocks but this place have great vacuums and multiple tips for different applications. They even offered towels to wipe down your car. Great value for your buck. Will definitely come back. I would have given 5 stars but that's reserve for a place where the wash shows no missed spots. This maybe unobtainable for a car wash but I'm sure I'll find one. This place is going to be hard to beat.

DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

This is the second time coming to this location, and we were greeted by Gavin and he also helped…read moreset us up for a membership. Gavin was so kind and caring, truly went above and beyond to make us feel welcomed as we were filling out the membership form for our car. Gavin also helped put the sticker on which I truly appreciated and answered all my questions I had. Very thankful for this location, will be a returning customer for sure!

I just needed a couple of panels replaced on the driver's seat of my Outlback. These folks gave me…read morea quote of $300 and did it in 2.5 hours while I waited. Excellent workmanship. They matched the color perfectly. I could not tell the new panels from the old.

We requested the headliner replaced and the front driver seat upholstered…read more Travis and the team did an excellent job. Travis was honest and down to earth when he explained the process to us. We also appreciate the top notch quality of work. The value is unbeatable. GR

Came here since they were running a summer special on their monthly membership for first month for…read morethe price of one wash. Pros: friendly and thorough cleaning from staff - even though this is a machine wash, the staff will pre-soak and scrub your car before sending you thru the auto wash. Also the self-serve vacuums are SUPER strong! They also include a hand-dry! My car comes out sparkling clean every time. Cons: Place can get busy so there's sometimes a line. It's also far from my house. I will be back.

I would love to give this place a better rating because the folks at the front are great but the…read moreafter portion is ridiculous. Parked for the hand dry and wheel package that cost extra only to get a single swipe of a cloth around the body and a few flicks between the spokes and a half job of tire shine which is excessive and not wiped off so that's gonna be on the rest of the car as well. Like I said, great service till you get out the other side of the wash.

My car got broken into and I had some residual glass on my passenger's side. I also have lots of…read moredog fur from my dog who sheds like crazy. Overall my car was due for a deep clean and I was pleasantly surprised by how clean it was when I picked it up. It took approximately 2 hours on a weekend to do my interior. Keep in mind that your car will be on as they use your car to help steam the inside. They completely cleaned my interior and even put new floor mats to keep my carpet from getting dirty. The only part that was a little stressful for me was finding them as they are located in the hotel parking lot but that isn't enough to dock a star from this review.

Booked a mobile appointment for my husband as his very first Father's Day gift…read more Thought we were good to go until I received a call and a text at 9pm the night before our morning appointment telling me that they would need to reschedule as well as charge me an additional $100+ fee for travel. I made my appointment 2 weeks prior so the fact that I wasn't made aware of this fee until the night before the service is crazy. I opted to cancel my appointment all together, I'm not a fan of how they manage their business. I'm also super disappointed that the gift my husband was so excited for won't happen until I can find someone else to detailed his truck - hopefully someone more reliable.

Jordy and Brenda spent nearly a day making my 2011 Fusion shine. The engine looks brand new…read more Carpets and the trunk area are immaculate. Wheels are amazing. Best of all, six years worth of grime has been cleaned out of the console, door pockets, and every nick and cranny. The leather seats look fabulous. And the red paint job looks better than ever. We had a little scheduling mix-up, but Jordy fixed it. I would definitely rehire them. Cash only.

From the owner: Auto Detailing interior Cleaning, exterior detailingread more