Met with Karen. Extremely nice but the prices quoted for a simple cremation with no visitation and transport of body from close area was $4000.00 + Found another established funeral home and the price was $825.00 read more

If you have lost a loved one please read. This comes with a very saddened heart that I have to leave a review so poor, but it is worth it. I can't recommend AGAINST them enough. Picture this: you lost a loved one and your family spends hours creating monuments to decorate their grave, you spend money each month on refreshing flowers and buying memorabilia to honor your loved one.........all for you to find out that it is all in a DITCH trash pile? Southern Heritage, do better. Treat people better. Acknowledge that each piece of "items" in your ditch is something tied to each loved one's family. There's a long list of items that this funeral home also has ROYALLY screwed up on. This funeral home business doesn't care about your pocket or your loved one. See the comments for where they threw our items. No email warning saying that all items would be cleared from our grave. Please my photos as well where you can see the PILE my sweet sisters grave markers are in while we await her headstone that cost us thousands and thousands of dollars read more

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I just heard about them recently "cleaning up" the cemetery... heartless!!! They removed statues, engraved stones and much more. They piled the items they deemed a nuisance by a fence and a dumpster. Families are hurt and mortified. Absolutely disgusting!!! read more

I would give them zero stars if I could. They recently did a "clean up" with no notice and threw all decorations, flowers, mementos, wreaths, etc. into a ditch for family members to dig through if they wanted them back. The items were not tagged or labeled just heaped together. So many of those items are marking graves that are waiting for headstones to be put in place as there's a 6+ month wait on headstones. Grieving families are your customers and you have no empathy. read more

Attended a funeral here last week, and I have to say that overall they did a very nice job. The staff was well organized, and managed to accommodate a large crowd without imposing on the service itself. Plenty of space, very clean and tidy facility, and a smooth service that went as well as can be expected. I've been to a good number of funerals over the years, and it can be hard to nail down exactly what distinguishes one from another as far as the venue goes, but this one definitely seemed to be at the higher end of the scale. read more

The Southern Heritage Cemetery off of Highway 119 in Pelham, Al did what they call a clean up recently and took away a cross memorial we placed to mark my mother's grave AND a sign that was made by the funeral home. They took down their own sign along with at least 20 others and put them by a dumpster. My mother is now in an unmarked grave. Yet there are several graves that have bushes planted, shepherds hooks, flags, trash and other assortment of things still there. They are not consistent with their rules and apparently the grounds keepers go around deciding what they want to trash and what they think is ok to keep. If they are going to do a major clean up by " the rules" they need to educate their employees who are doing the clean up to make sure the directions are clear. We have pictures of the things that were taken up and hopefully they will be returned to the families who have loved ones buried in this cemetery. The loss of my mother is still tender and the action to cast aside her memorial and name plate is disrespectful and extremely hurtful to our family. We are still in the process of grieving. read more

My mother-in-law's funeral was held here and the staff - in particular Jennifer - could not have been kinder and went above and beyond. The visitation and funeral were seamless and they added some surprise personal touches that really meant a lot. read more

They were very sweet and accommodating. They took great care of my sweet friend. Her service/visitation was beautiful and they made sure the family was comfortable read more

Today, I took my fiancé's remains to this funeral home as JMW funeral homes had been totally rude and unprofessional to us. They made sure we had all the legal documents necessary and were the kindest people. I was totally secure in letting them separate my fiancé's remains into three urns. If you need to find a kind funeral home for your services, I would highly suggest Southern Heritage Funeral Homes! read more

Bob Murdaugh and the staff at Ridout's Southern Heritage - Pelham were wonderful in helping me plan for my brother's memorial service and burial. They anticipated my needs and provided information and guidance to help me through the entire process. I was very pleased with their assistance and received many favorable comments from friends in attendance. I highly recommend them to anyone in need of funeral services because you and your loved ones will be treated with compassion, dignity and sincere personal care. read more

Had an amazing turn out for my fathers funeral here. The employees are so awesome and sweet I am glad i chose them to help us. Everything went smoothly I didn't need to worry about anything. Helped us from the moment we walked in until the graveside. Couldn't ask for a better Group of professionals read more

The facility was absolutely stunning, very well kept and wonderful at accommodating a rather large service. Not to mention the staff assisted in making a difficult process go much smoother by stepping back when necessary without having to be asked and being there without hesitation when needed. Ms. Deauna was there whenever needed, no matter how late or early, and never made us feel as if we were imposing. read more