Doug Knight has earned my business on behalf of his company. About a week ago I had a full stoppage the whole house was affected so I logged into the good ole HSA (Home Warranty) website bracing for how terrible they are and those they refer to are. They linked me up with LiveGreen plumbing out of DC, to keep the rest of this short because its not all about them. The tech informed me that the pipe needed snaked and the warranty won't cover it because he has to go through the toilet. He quoted me $638 but after his new guy got sewage water all over several of my walls and doors. He decided to drop it down to $438 SMH. On Sunday 15JUL2018 I heard the dreaded noises of the back up and sure enough my toilet couldn't flush and my shower would fill up when turned on. Sigh. I decided I was not going to use the worthless HSA or anyone the recommend this time. So away to Yelp I flew. I was apprehensive at first of Jerry's due to some of the more extreme negative reviews but decided to be my own adult and give them a try. I determined that we would live with the issue for the day to avoid extra fees and I would contact them on Monday. So on Monday the 16th I followed the link to their website to submit a request directly in hopes I would get a faster reply, I sent it at 7am ish. I was called at around 9am so pretty good in my opinion. I can't remember the name of the nice lady but she took down the problem and said she could have a technician come out that day between 12 and 4 so I said yes. I am in the military and work in DC so I couldn't be there but my grandma is and if the tech can call me when he gets there I can answer any questions he may have. at 1221 I received a text that the technician was on his way at 1234 he called and was on site and ready for the fully story. I explained that it had been snaked the week prior and that I had crawled under the house to inspect for myself yesterday and to see if the other guy had totally lied to me about clean outs. Boy was I upset to see my plumbing. The home was renovated prior to the sale and all new fixtures were installed including PVC piping from said fixtures. All of that looked great until I came to where it all comes together. I discovered that they had cut the old cast iron pipe and plugged the PVC into it. Sigh great this is why the other plumber was hinting at replacing the main line all the way to the street. I told him I was bracing for the bad news and expected it to be as high as $8000 ruff. He agreed with all the other details and said he was headed under to take a look and would call me back once he had a good assessment and estimate. At 1304 He called again. He said "Your old pipe is most likely original to the house and may have failures somewhere between you and the street we cant know that for sure unless we did the camera but then you spend the money on the camera just to spend the money on replacing so if you do want to go ahead and replace it so you don't have to worry about it I have the estimate ready" to which I took a breath and said lay it on me. This man said "Well I see about 25 feet under the house and was able to trace it to the street and its approximately 65 more feet. We would dig down to between 4 and 6 feet and lay gravel install two clean outs one by the house and one by the street. All in all to bring things to code and the excavation with your military discount your lookin at $11,347." Dramatic pause and Grandma has to sit down in the background! "But you may be able to put this off because you have sewage coming up in the ditch and I think its the counties clean out leaking because it might be blocked in their pipe, especially because you said the other plumber told you he put 175 feet of snake down and you only have about 100 feet in between that toilet and the street." to which I said "Damn your right I bet that guy saw that and saw a way to get money out of me without the warranty being involved and took advantage of how naïve I am". He finished with explaining the financing options available should I decide to go through with it and did not pressure me but reaffirmed his recommendation to call the county and come have them take a look. I Called them immediately and told them what he saw and the nice county lady said someone would be out right away or definitely this afternoon. Long story short they found their clean out and the cap had been knocked down inside and was causing the blockage. They cleared it and ran the camera finding a few other troubled areas in their system and snaked everything. Magically my problem was solved and my plumbing bill went from $11,347 to $105 just for the visit. I have saved my estimate and will definitely be calling once I am in a better position financially for my family to have my pipe replaced so that it won't become my next problem down the road. Thank you Doug and Thank you Jerry's plumbing for fostering a Team with Honesty and Integrity it is rare in this world. read more

I reached out to the State of Maryland and no HVAC license is under Jerry's name. Plus the equipment he installed was used and useless. PLEASE STAY AWAY FROM THIS COMPANY! read more

Horrible service! He does not know what he's doing. He left a crack pipe in my home and charged me for his lack of knowledge. DO NOT use this person. read more

We called Jerry's plumbing because we had a flood in our basement due to our sump pump failed along with our older hot water heater that got damaged as a result of the flood. Jerry was prompt and responded quickly. He replaced the sump pump, installed the new hot water heater. He also provided remediation of the flood too! His pricing was beyond reasonable. He and his team did a fantastic job. My basement is dry. I have a new sump pump AND hot water! Thank Jerry's plumbing! read more

I spoke to Jerry on the phone and he was quite an expert at diagnosing on the phone. A gentleman named Doug came out to my house and spent a good 30 minutes trying to fix my system (which was installed in 1982). After talking to him he laid out two options for replacement. They installed it the VERY next day and my house feels great!!! read more

BE AWARE!!! This business will scam you out of money! If I could give this business a zero I definitely would! My husband and I spent over 1000 dollars on two separate times just for the AC to keep breaking. Everything was a temporary fix! They don't come on time, both times I was told a specific time range and it was hours past that said they would come between 12-4 ended up showing up at 8:30 pm. Just super unprofessional. read more

This company was hired through our warranty company. If you ever get assigned to this company, do yourself a favor and not proceed with them. After I explained our problem, they agreed they could fix the problem. Well, they came and did noyhing, we are still dealing with the issue, they didn't fix anything. And sadly with this warranty company (AHS - another aweful company) whether they fix the issue or not, the contacyor still gets paid for doing nothing. read more

I used this company for installation of a new garbage disposal. I chose this company because their pricing was reasonable and they had overall decent reviews. Aside from pricing, my experience was less than optimal. My experience: lack of customer service, unresponsive after payment, failure to acknowledge and rectify their negligent workmanship. I thought a professional plumbing company would be able to install something as simple as a garbage disposal. Yet, the garbage disposal installation was not done correctly. The same day after installation of the garbage disposal, we used the dishwasher and it flooded under the kitchen sink. I reached out to the Jerry's to inform them of the issue. They told me to provide pictures which I did and haven't heard from them since. I tried contacting them and left several messages but Jerry's has been completely unresponsive. They have not attempted to fix their work, have not been in contact with me. They have left me hanging with an unresolved issue due to their mistake. But they did collect payment from me. Their website and customer bill of rights state they take pride in a job well done, satisfaction guaranteed, etc. However, contrary to their website my experience revealed they don't actually take accountability for their negligence or back the quality of their work. And they definitely need to improve their customer service. This is not how to conduct business. I will not be using this company again. I strongly don't recommend this company. read more

Buyer Beware!!! Very shocked and disappointed at this company for sending such trash to ny home. First and Last time I use this place. Called to get a clogged dishwasher checked. They sent me a text message with some guy who was coming and his life history and someone completely different shows up and starts diagnosing the issue before even checking anything. Says it is a clogged drain and it will be $300. Kept running out to his truck... Took about 15 minutes and then told me that he cleaned the drain and the dishwasher is not coming on. THis is fine if I need a new dishwasher; however I got charged for a cleared drain and after he left... (My bad for checking after the fact) I checked the dishwasher and all the water was still sitting in there. So... I got charged for a drain clearing which never happened. read more

We have had Jerry's Plumbing And Heating to help us out on 3 occasions. New hot water tank install, hvac service and replace outside faucets. Each time was very pleasant and the techs were very friendly and knowledgeable. They were neat and cleaned up after the work was done. The work was not cheap ( nothing is cheap in Maryland) but we have always been very pleased with what was done and will use them again when needed. read more

We called Jerry's Plumbing after 10pm because we had a sewage backup. Jerry's was very responsive and came out to our house and fixed our issue. The tech Sean was very friendly and knowledgeable. I would recommend their service to anyone who has a need for a plumber. read more

My sump pump stopped working during the middle of the recent summer rain storms so I had water damage to basement, bathroom and spare room. Doug from Jerry's guys at Paul Davis were fast, efficient and professional. He quickly diagnosed my issue and put in a new sump pump. I appreciate that he was willing to work with me on paying for the sump pump. He answered all my questions regarding other way to protect my home when we have heavy rains. I will definitely use them again for all my plumbing needs. read more

Be aware of the fake fraudulent post. I contacted Jerry's Plumbing and described my issue, which was, my furnace would appear to be working however no heat was being distributed. Jerry the actual owner showed up the next business day with a furnace ignitor however upon his evaluation of the issue, I was informed I needed a new motor, and the ignitor was in good shape. I agreed to install the motor, and was charged $590.00. Within two days I started experiencing the same issue so I contacted Jerry's Plumbing and Heating. A representative (age 18 -21) not Jerry came out the next day. I was informed by this new representative that I have a burnt out ignitor and it appears to have been burnt out for a long period of time. Well obviously I was taken back because days before Jerry informed me the ignitor was in good shape. The new rep informed me that he can cut me a break, and install the ignitor for $280.00. To cut my losses, I decline the services. Please be aware of the fake, fraudulent, and phonies it could cost you big. I'm so tired of unhonest technicians (e.g. HVAC, Auto, Contractors). We depend on these so call professional technicians to be honest, and not try to rip you off. BE CAREFUL. Peace. read more

This the second time American Home Shield (AHS) has contracted Jerry's Plumbing, Waldorf, MD to service my house and the experience was horrible. On Christmas Eve 2015, my electric hot water heater stopped working. The technician responded fast. He was professional when he entered and began working. After he made his assessment of the heater he explained the heating mechanism was not working. He said he attempted to drain the tank but do to the sediment buildup it would not drain so the whole heater needed to be replaced. I thought ok, that's why I pay for AHS. Then he said, the pipes and everything else around the heater were not to code so they needed to be brought up to standard too. My house is only ten years old. Could it be that off from code? The technician quoted me $1600. 00 additional for bringing the stuff up to code on top of the charges they would bill AHS. I cannot remember the technicians name but I remember him saying he was the owners son-in-law. I elected to have a second opinion from another plumbing service in the area. (Not the place to advertise for someone else.) The other company came out and was able to drain my heater with nothing more than a water hose. Thought it was clogged with sediment. After the heater was drained, the technician replaced the heating coil (A $10 part) and departed in a little over an hour. The total charge ended up being less than the AHS service fee. The second time having to work with Jerry's and the reason I decided to write this long review was 6 Apr 2016. My other hot water heater stopped working. It is a gas water heater. They actually worked my appointment in a day earlier than scheduled, GREAT. So I thought. Mike, the technician that showed up 7 Apr 2016 was professional and fast. He assessed the heater, told me what was wrong with it and said he would have to order the part. Mike said he would give me a call when he got back to his shop to give me an update about the part. Everything Mike said went as said. He left and 15-20 minutes later I received a call from the secretary informing me the part was order and she schedule an appointment for me 8 Apr 2016 between 0800 (8am) and 1400 (2pm). All is well, right? Not so much, 1430 comes around and there is no word from Jerry's. I called around 1500, spoke with the secretary and she said the part had not arrived yet. Ok, I get it. Out of their control. At 1645 I called them back and again I am told the part had not come in so the secretary scheduled me an appointment for 11 Apr 2016 from 1400 - 1800. I understand the part being delivered was out of Jerry's control but the lack of communication with a paying customer is horrible. If you cannot stick to your scheduled appoints contact your customers; they should not have to contact you. Now for my 11 Apr 2016 appoint. My second day of having to burn a day of vacation to be home! For the sake of length. NO CALL, NO SHOW and NO UPDATES! It is the 11th at 2119 (9:19PM) and I have had NO updates from the company or the technicians. HORRIBLE!!!! read more

The only thing this company did that was expected out of them was show up. Mike (the name given to me by the receptionist) was the technician assigned by Jerry plumbing to my rental property to fix a leaking sink and faucet through my American home shield insurance. Mike tells me that the sink is not covered, therefore the faucet cannot be fixed as well. I called American Home shield to confirm and they tell me that Mike was incorrect, although it was true that the cracked sink was not covered, they will gladly pay to repair the faucet. So I called Jerry's plumbing to go back and repair the faucet. Mike shows back up and according to American Home shield notes refused to fix the leaking faucet. I called Jerry's plumbing and the receptionist (after over 4 days of trying to get an answer) and they tell me that Mike says the faucet was not broken and works fine. So Im telling the receptionist that I've seen the faucet and it leaks water, profusely! My tenant also agreed so how can two grown men imagine a leaking faucet? Her response to my heresy is "I can only tell you what the technician says" and to go back to my insurance company?// thank goodness i did not have a highly technical issue to resolve because this company would've taken me for a ride. This is the worst experience I have dealt with and I have several properties so I've dealt with many vendors. On top of that i was going to pay them out of pocket to repair/replace the crack sink ($1400 estimate) but they were so busy arguing with me over a sink that a blind man can feel the hot water spraying out of the handle. what a waste of time. two thumbs down. read more

I would give no star if it were possible, this company is a scam and I will be reporting to the Better Business Bureau! $109 for a service fee just to come out and do nothing, $ 300 to snake a sink which takes 15 mins and then say it's not warrantied when called back out the next day because it was still backing up, was never cleared!. All that for $409. What a great way to get free money. Wanted to also charge $225to replace a sink stopper, parts cost $5 and takes 10 mins to install, yes I did it myself! I prey that BBB will close this scam for a business down! Will request Yelp have a 0 stars option for cases like this. read more

Jordan arrived and was able to repair the line from my sump pump. Very quick and efficient. The issue was caused because the previous repairman had cut the pipe too short and was not properly joined to the sump pump. read more

I am giving this star simply because there is no way to rate them less. Although, they do not rate even one star. AmericaHome Shield contracted Jerry's to come to my home an give me an estimate to replace my well pump. Once they came I was told that since my well pump and holding tank were 18 years old they would not replace the well pump without replacing the entire system. Since I was having trouble with the well pump I reluctantly agreed to replace the entire system at a cost of $2,192.50. Half $1096.25 had to be paid in advance. Once the technicians set up the equipment to remove the well pump, they proceeded to pull the pump out of the ground. The pump appeared to be stuck in the well casing. After a few attempts to remove the well out of the grind they failed. At that point I was told the well pump was stuck and I would have to agree to have the well pump pulled out with the use of their tractor, at a cost of an additional $800.00. The connections to the house were removed and any hope of getting water was gone without the well pump being pulled and replaced. I was informed that the tractor would not be available for approximately one hour. I wasalso informed that they were leaving to do another job in the vicinity and would return when the tractor arrived. They packed up the equipment and left. The tractor arrived and the technicians did not. The owner of the company brought the tractor hooked the tractor to the well pump hose and started to pull without any assistance. The first item to break was the well pump hose. The owner then tried to pull the well pump up using the electrical wire that powers the pump. The next item to broke was the electrical wire and the entire assembly dropped down into the well casing, gone with no hope of retrival. The owner apologized and gave me the bill. The bill was for $700.00 labor. Keep in mind I had already paid $1096.25 half of the estimated total cost. I received a call from America Home Shield telling me they had paid Jerry's @ $582.00 when I called to find out where my refund was I did not get an answer. I did howeverl leave messages but no one has returned my calls. It has been 10+ days. JERRY'S PLUMBING AND HEATING is not a up front company. They are cheats and pray on homeowners. After reporting them to BBB my next step will be County courthouse to file small claim suite. Lastly, I will send letter of complaint to America Home Sheild requesting they not recommend Jerry's Plumbing to any other of their clients. read more

.BEST IN TOWN! These guys are extremely amazing. I was able to reach an after hours call center that set up an appointment for me for the very next day in the middle of busy summer hours. Everyone else I called was not able to make it out as quickly or schedule an appointment after hours. My service provider was very professional, honest, and helpful in explaining to me what went wrong and how to avoid it from happening again. The only company I will use on my house and rental house in the future. read more

listen!! if you have an issue call this company and ask for doug!! we didn't have heat, we called this company, doug came and he fixed it in little over an hour and now our heat is working!! we are completely satisfied!! end of story!! read more

My AC recently went out last Monday. I called my home warranty company and they were trying to send a company to me that messed me up last time. After speaking to them, then they try to send another company to me and after looking at the reviews I said to myself, I'm going to have to pay out-of-pocket for this one. I contacted Jerry because they have consistently help me with any issues that I have had in my house. Steve came out to my house and he told me exactly what the issue was with my AC unit. After doing his diagnosis and trying to get it working, he told me that I needed to get a new unit. Steve kept in contact with me and told me when he could come out to install the unit which was today. He was extremely professional and he got the job done right and the house is finally cool once again. I highly recommend Jerry's Plumbing and Heating. read more

I had a sump pump that failed; called Jerry's Plumbing & Heating for service on a Saturday afternoon and left a short message describing the problem. Within an hour I received a callback from Jerry's. Since it was not an emergency, we agreed to postpone the service visit until the following Monday morning. Monday morning, Jerry's senior technician Doug K. arrived promptly with the correct replacement pump and all of the materials required to complete the job. Doug was professional, courteous, and informative. He had my problem resolved quickly and efficiently. I would highly recommend Jerry's Plumbing & Heating to friends and relatives for their HVAC and plumbing service needs. Good job! Rick J. Pomfret, MD read more

God forbid you try and contact them....I have called for the last three days and still no one is calling me back...I am now going to start posting bad things until i get a response. read more

Do not believe the lies as told by the friends in these reviews. Although I had seen varying reviews I decided to give this company a try. It was a mistake. An appointment was made with a window from 1400 to 1800. I took time off work to be available, but even After multiple phone calls the technician never arrived. Finally around 1830 I received a call from the service provider. It was late so they asked to reschedule for the next day from 1000 to 1200. Again after multiple phone calls the technician never arrived, again after changing my plans to meet their schedule. Tried calling at 1300 but the call went straight to voicemail. Do not use this service provider. read more

i called about my sump pump and water making noise in ground, they told me my pump was fine, but never about the pipe, but they were willing to offer me different type of services for an additional cost. however, had to called in another company and they looked and waited to hear the noise of the water. They justified that the pipe was clogged and need to be replaced. I would not recommend this company at all. read more

If there's a choice for zero star that's how I will rate them. Called Jerry's Plumbing talked to a lady and explained to her what's wrong with my Heat Pump unit outside and if she can give me an estimate how much it would cost to repair it but she insisted they will send someone to my home at no charge unless they try to fix the issue. After Jerry's employee checked my furnace by removing the panel using his screwdriver and flashlight and he noted everything looks good in the inside. Then he went outside to check the pressure of the Freon using his finger and stated no freon is coming out and I will need a freon. He removed the panel and read the instructions how much freon I need and he stated I need 10lbs and it wil cost $75 a pound plus labor. For the "service" he provided comes out to $135. Reason the amount is $135 for the "FREE" estimate is, he had to take his tools out to diagnose the problem which was the Screwdriver and a Flashlight. So beware everyone. read more

This is a response i got from the owner. They quoted me $1200.00 to replace a two pipe water softener with a unit I already bought. Just two pipes. Sears quoted me $281. Sears as we all know is usually the highest. The call was for an estimate. Sounds like they should have said I'll send someone out first. Notice his cursing at the end. Here is the owners response.Jerry's Plumbing, Heating & Air Conditioning I am the owner of Jerry's Plumbing and heating . I was in the office when you called. You asked for a price over the phone. We offered to come out for free and you refused. So having to give an estimate without seeing we had to just give you a number as you asked. Had you allowed us to come out and look I would have given you an accurate estimate. I have been in business for over 20 years and have always made an honest effort to price jobs fairly. I have never screwed anyone in my entire life. I have many customers who appreciate what we do. Obviously I'm not going to give a price over the phone thy would put me at a disadvantage or to loose money. I have excellent employees who I pay very well. They work very hard and deserve every penny they make. Yes they get paid vacations, holidays, health insurance, brand new company trucks that are fully stocked so that they can offer the best service that money can buy. They get bonuses for hard work. We have picnics and Christmas parties. Yes they get nice Christmas bonuses too. . I also make a real good living. I have a nice house and all of the toys. I have a retirement, I have health insurance, life insurance, investments, new cars and my wife loves nice things. So yes sir, we provide top notch service at a premium. We offered you service right away. We said we would be right there at your conveinience. You refused and demanded the inaccurate estimate over the phone instead of affording the opportunity to provide you with an accurate estimate. Which was free by the way. You didnt put any of this in your post. Instead , you chose to discredit me and my company for your failure to allow us to see. Why don't you explain all of that in your post. Why is it you take such pride in attempting to ruin what we have worked for years to accomplish.? And by the way pal, my technician was very courteous to you on the phone. He called you sir and offered you a free estimate right away. And you said no and demanded it over the phone. It was you was disrespectful to my employee and talked to him like he was a piece of crapp because we told you our best price without seeing. You see there is more to a softener than just two pipes. There is a backwash discharge pipe that must go on to a safe wasted drain. There is an over flow. There is a pre filter, there is electrical, you need to put salt in it. You need to program it, you may or may not need to solder. You may or may not need a fitting because you haven't seen it prior to coming to install because of the over the phone estimate. There is disposal. There is such thing as our 2 year warranty on parts and labor which we take very seriously. There may be a need for a pan. There may be a requirement for a permit. We also end up on jobs where the customer leaves all of there stuff In our way and we find ourselves having to move all kinds of things out of the way. And then we have to pay taxes and insurance in order to do our part as a hard working American tax payer and to protect your property. We also provide drop cloths, shoe covers. We even purchase these little stickers with our phone number on it and put it on your new appliances so if you have a problem you can quickly reach one of our top notch well payed and insured technicians who will promptly be there when you call. We also pay that person that answers the phone when you call after hours. Oh, yes, we pay for phones too. And also those convenient tablets so we can promptly send you an invoice so you can promptly pay us. So I recommend you remove this post. Because now you look like some cheap ass who cares nothing about who he has in his home and around his family , but only cost. And you obviously love changing shit around and making people look bad so you can feel good. So you report this Robbery . If you like. Oh, yes we also have a good lawyer, and he loves going after people like you who love to assassinate other people's character for no reason and who talks shit out the side of his face. read more

Jerry's Plumbing and Heating came out to install a heat pump for my husband and I in the garage Steve did an awesome job and was very professional. read more

USE AT YOUR OWN RISK!! The technician was knowledgeable, but the operational support was horrific!! The level of customer service was horrendous. The office manager was disrespectful and offensive. read more

My kitchen sink was leaking and Thomas Baker from Jerry's Plumbing and Heating came out to fix it. My experience with him went very well. He was very helpful and extremely professional. read more

My well was not drawing water to my rental house. I installed a new tank and a new pump, but was still not having any luck. Jerry's sent a tech out. He refitted the well hose with new hardware, which was a logical move, but the problem remained. The tech informed me that the only part left was the hose from the well to my pump. It required a backhoe and shovels. After installing the new hose (in less than a half-day) it developed an air leak, causing it to fail. On a Saturday night I called the emergency line. Jerry himself came out Sunday morning with a backhoe and then re-ran new PVC piping., My tenants had water in a few hours. He didn't make excuses about coming on a Sunday, he just fixed it as promised with no additional charges. My kind of company. read more

Not only did no one show up for the service call that I took time off to be home for, but then I called that evening and left a message about this and no one returned my call. It's been a full 2 business days and no one even bothered to call me about the missed appointment. Clearly not a company that I'll ever call or recommend! read more

They aren't accredited with the Better Business Bureau- Beware! I called them to fix and leaky faucet in a rental property and they told me because my sink was rusted out, it would need to be replaced and they quoted my $1475. I called someone else who replaced the faucet and found no rust. Overpriced and dishonest. read more

Slightly overpriced. We had two toilets serviced and a hot water heater installed. The work for the most part was clean. My problem is my threshold was damaged while transporting the heater into the home with a hand truck. It was made of marble so it actually broke into pieces. We didn't notice until the following couple of days when we went out back. We gave the shop a call and was directed to the emergency line where they said they would leave a message. Weeks go by and no call. I called again while the shop was open. I explained that one toilet they had worked on is continually running and our threshold piece has been damaged. They made a appointment for someone to come out the next day. The gentleman fixed the toilet and acted as if he didn't know about the threshold of our back door. I take him downstairs to show him and he said that they "wouldn't have done that". After not getting a resolution from him he said he would take a photo to show his boss and have him get back to me. It's been MONTHS. No call.... read more