Talked to a manager and worked to fix the problem, it took an extra day to get things fixed, but…read morethey made it right.

I can't say enough good things about Michael And Son…read more Today, their technician Llich Landaverde arrived on time and fixed an electrical issue I had in my kitchen promptly and professionally. He also reviewed several potential safety issues that I had around the home. He was able to get me a quote to replace my smoke detectors with Alexa enabled ones and is helping me to get my concrete steps repaired as a next project. I found him extremely courteous and professional, I highly recommend this gentleman and his company.

The company used BOTS to handle the communication about my appointment which was infuriating in…read moreitself because I had questions on the day of my service. They also wouldn't give me a time window for the tech to come. They only give a date and tell you that they will call when they're on their way. This meant that I had to be available all day and couldn't plan anything else. I called the main line and got a human, but she had zero empathy and said that I had to just wait to be contacted when the tech was on his way. When the guy finally got to the house, he told me it would be $350 just to discover the issue. I said no. But before I said no, he told me that my issue could be anything, and he could likely find it within 2 hours, and that I could possibly need a whole new panel (at least $10,000), depending on what he found. He said my panel looked old and potentially overloaded ...despite the fact that this panel has worked just find for over a decade!! The next day, another electrician came out, and for $150 (still high IMHO), he determined, within 20 minutes that the issue was with the line coming into the house from the power company. So, I called the power company, and they came out the same day and fixed their equipment line... FREE.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.

Fast, efficient and friendly. Easily identified that it was an HVAC capacitor issue, had the parts…read morewith them and fixed it quickly.

I think this is number one company in north Virginia I…read morechanged my house AC Two units they did amazing job Wonderful people high quality service very knowledgeable and very respectful to the customer to keep them satisfied Iam glad to did business with them. Thanks

I hired Reddick & Sons Plumbing to install a new heat pump system. The work was done on time and…read morewithin budget and I am very happy with the results. I had several additional requests which they accommodated such as adding an extra drain line and additional return vent and all the work was done as requested. Since completion of the job, they have come back on routine maintenance visits to keep the system up and running and the cost of which was included with the original work. I therefore. have been very pleased with after-installation service. Separately, I used them for plumbing, specifically replacing a sink faucet, repairing a garbage disposal, and repairing a leaky shower fixture. I was very pleased with this service as well. Especially the garbage disposal because all it needed was a minor turn of a crank to loosen it up instead of a full replacement, which saved me a significant amount of money. Obviously, overall, I'm very happy with their services. I will be using them again and highly recommend.

I called on a Sunday evening in August hoping to get a tech to check my malfunctioning a/c ASAP…read more The answering service said a tech would be there Monday morning. Steve K from Riddick was knocking on my door at 10am Monday morning. He quickly and efficiently diagnosed a blown fuse, repaired it, and was out the door in less than 40 minutes with my air blowing cold again. 10/10, will call again

I needed someone to install an electric vehicle wall plug last year. I was down to between two…read morecompanies and 4 Service was one. Mike Schick spent so much time on the phone with me, answering all my questions and describing in detail the process and all related issues. They got my business from that call alone. Also, I forget how much a county license is, but they mark it up to account for their time - which I understand. The other company marked it up dramatically more. Fast forward one year, my plug is glitchy. I called Mike again at 4:30 on a Friday, left a msg, expected to hear back on Monday. He called me back at 5 pm. Again, he was patient, asked me about the issues I was having. He told me what plug to buy and told me that they'd install it for free. I didn't even ask for that, but they completely stand behind their work. Anyway, I was impressed, thought I'd post this review.

This company does not keep to their promised schedule and did a poor job. They messed up our walls…read moreunnecessarily. We understand electricians don't patch the walls, but they also did not have to make our walls so dirty full of scratches and skid marks. More care should have been put into the process as they installed new wires. We got a quote from them, and booked their service. They promised to come between 8 am and noon on an agreed upon date. On that day, however, they were missing in action. No call (despite their promise of calling us to confirm the exactly time, on the morning of). No message. We had to call the company headquarter many times. They kicked us from one person to the next like football. No answer. No updates. Each time we called (starting at noon) they'd say the electrician should arrive in the next 20 or 30 minutes and he'll give you a call. Nope! Nothing. Finally at 4 pm the electrician showed up. We asked him what was the hold up. He said coldly: you have to ask our office. The job of installing one chandelier to the ceiling of our dining room took them 4 hours! It ruined our evening plan. They did not finish up until 8 pm! We were supposed to go to our friend's house for dinner (and they cooked a feast) at 6:30! Bad service. Mis-communication and bad communication. Badly done job (lot of traces left on our wall, see photos).

This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

Called at 0900 and the technician was at my house by 1200 same day. Technician diagnosed the…read moreissue, repaired it and was gone by 1300. Given the fact that we are in the middle of a heat wave, I fully expected a response in a day or two. Would recommend Joh Nugent & Sons to anyone who will listen and needs their services.

I want to give a big thank you to Vincent and everyone at John Nugent and Son for the outstanding…read moreservice during our annual A/C maintenance checkup. We own several rental properties, and we trust John Nugent and Son with all of our heating and cooling maintenance because they are always reliable, professional, and incredibly helpful. Scheduling maintenance isn't always easy since most of our tenants work Monday through Friday, 8:00 a.m. to 5:00 p.m. They can usually only leave work a few hours early on Fridays and often aren't home until after 1:00 p.m. Even though the normal afternoon appointment window is 12:00-4:00 p.m., Vincent went out of his way to accommodate our scheduling needs and worked with us to make everything as convenient as possible for our tenants. That level of flexibility and customer service makes a huge difference when managing multiple properties. We truly appreciate Vincent's professionalism, responsiveness, and willingness to help. Thank you to Vincent and the entire team at John Nugent and Son for consistently providing excellent service. We highly recommend them!

C.D. Shanahan's is a fantastic family owned business. We have used them to replace our water heater…read moreand a new AC/Furnace unit. Our AC started having issues cooling Thursday night. Called Friday morning and the receptionist was amazing and got someone to our house that morning. Full diagnostic told us the compressor went bad. Our unit was 13 years old, so it was about time for a new system. We decided to replace whole system as replacing a compressor is quite expensive basically half the cost of a new one. Mike came that night to price out a new system. I got two quotes from other companies. But decided on Shanahan because of their reputation, service as well as pricing. Talked with Mike and Conner (the owner) about our options and they came on a Saturday to install even though they didn't have an opening until Thursday. The owner himself came with a couple guys and replaced our system. They were very polite, did excellent work and we were back up and running. Plus they had very affordable pricing. These guys care! Use 'em. We loved our experience from start to finish!

Have nothing but the highest praise for CD Shanahan. Timing for assessment of replacement could not…read morehave come at a better time! Inspection and replacement assessment team were extremely knowledgeable of the options available for my late 1980s townhouse. Installation team arrived on time, and the team worked like a well oiled machine to remove failing system and hook me up same day with a fantastic 2 ton TRANE dual stage system with surge protectors on both air handling and outdoor compressor units. If we have brown outs from the wicked storms we had early summer or electric surges from the backlash malfunctioning data centers, we are protected from complete destruction of our HVAC system that could cause a house fire. They offered generous sales incentives and now I have peace of mind. They also offer electrical and plumbing services. Recommend you talk with Shanahan's right away. I lost a lot of time shopping around. Wonderful family owned business.

AllTech repair was fast, responsive, and offered a reasonably priced inspection and diagnostic fee…read more The technician arrived promptly and performed a thorough inspection. He identified some issues, but never told me what the required repairs would be. Then he told me that the repairs would cost us 75% of the cost of a new unit. He said that the AC unit needed to be replaced and possibly the air handler and even the water heater. This last recommendation made me skeptical. I asked for a quote on the repairs and separately on the cost of replacement. He said that replacement would require another 90 minute appointment; which I was not ready to commit too. I was expecting a quote and detailed listing of the repairs. We never received this quote. Based on the technician's description of the issues, my husband and I were able consider some potential repairs on our own. We made the repairs on our own (coil cleaning, capacitor replacement) and everything seems to be functioning well so far. My concern was that AllTech immediately jumps to a recommendation of replacement if a unit is older than 10 years. We never received a quote on the cost of repair. The repairs my husband and I made required roughly $30 worth of parts. I wish that AllTech would have provided the quote for repairs and not immediately jumped to the cost of an entirely new AC system. Also suggesting to replace the air handler and water heater was excessive.

I called AllTech to help me identify a leak on the lower level of my townhouse. Kai showed up…read more...on time and ready to work. Within an hour he found the leak! No upselling, no nonsense. He explained everything, fixed the problem, and made some sound recommendations. Thank you AllTech and thank you Kai.

I reached out to 495 HVAC at 5am in the morning after realizing my HVAC wasn't working on one of…read morethe hottest days of the year. Lupe reached out to me as soon as he arrived in the office (730am) and showed up at my house at 8am. The weather was predicted to be over 100 degrees all week, so it was urgent I got the HVAC fixed. Lupe was very timely, respectful, and knowledgeable. He explained what he was doing and what needed to be fixed and he was able to fix the issue on the spot. I was so worried about not having AC during this very hot week, but 495 HVAC helped me out in a pinch. Thank you, Lupe!

Pretty good company. I do some small work myself, but when something more serious is needed or HVAC…read moreunit needs to be replaced I call them. They just installed new furnace at my house and I was pleasantly surprised that they redid duct work around furnace for the HVAC unit to work more efficiently. Very reasonably priced.