I don't normally write reviews, but when I experience top-notch customer service I must acknowledge. The new management team has done a phenomenal job in turning Southfork Lake apartments into the luxury living it was initially intended to be. Hats off to the manager and front office team for their outstanding customer service and communication with things that are going on around the property. Thanks for making the necessary changes. Truly a wonderful place to live. read more

This apartment complex will. Scam you out of your money and pretend they are working on a refund. I've been waiting since May 6 and I am expected to continue payment until they feel like giving me a refund. I guess we will be owing one another. Beware read more

I lived at Southfork Lake apartments for around 2years. In the second year I had to move out due to unsafe living conditions. Through out my time there, the apartments had many new maintains men. I brought up the cleanliness of the ac unit right after I moved in. I buy my own high MPR ac filter for asthma and allergies. They last every 3 months and are worth the price. I found after the first 3 months I was in the apartment that the filter was black. I was very worried. I had never experienced this in any of my other apartments. The maintains man at the time was eager to shop vacuum the ac unit out and helped me put in ac filters on all the vents to ensure no more black particles would get into the air I was breathing. I trusted the apartment staff. I had no reason not to. I have always lived in places where they get things done. Southfork lake looks like a nice place. I am willing to pay more to live in a clean and safe apartment. Through the almost 2 years I leased the apartment. There were many instances the management team would call me at work and ask to enter my apartment to investigate a leak. Every time I would follow up and ask what they did to repair and where was the leak. They would always say it was the wrong apartment or there was no leak upon visual inspection of the apartment. I had not reason to doubt them. Until Jan 2024, when I was cleaning and changing the vents filters on the ac. I found black looking mold with a very bad smell every where. I had been having many asthma attacks leading up to this and even saw an allergist. Usually my asthma is minimal. Mostly brought on by covid or high pollen. I have had a mold allergy since I was a kid. But its an easy fix, have good air filters and keep windows and acs clean. It had been months of me being sick at by this time in January. I reported it to my maintenance staff. Expecting a quick and qualified response. In my current apartment they had a leak from the rain. They hired an outside contractor removed the mold infected materials, sprayed a antimicrobial, and let it air out and dry and replaced all materials with new building materials. This is standard practice at most apartment homes. It keeps the apartment safe and clean from health harming mold. Instead, a man who knew no english showed up in a rusty van to spray chemicals from an unlabeled jar. I later asked maintains staff. They say it was Killz. Used for regular cleaning and maintiance of an ac unit. After further research and hiring my own mold expert for about $430. Killz is a preventive to clean ac when their had been no mold or no water leaks. The mold inspector could even smell to musty mold smell upon entering the apartment. My mom and sister also experienced the smell and told me find the mold. The apartment claims their were no leaks. But the apartments smells of mold even after they sprayed the unknown substance. They refused to hire qualified contractors to properly remediate the mold and find the water leak source. The apartment maintenance staff simply tried to blame me. Saying it was my high grade ac filters that caused the damage and mold to the ac and the smell in the apartment. They no longer wanted to do anything. When my symtoms returned in a few weeks. I did not want to argue with the staff. It had been months of me trying to get them to cleaning everything up. I got them to replace one vent shaft. But was all they would do. They did not want to hire outside experts. After they firmly said there was no water leak and all the mold was gone. I hired a mold inspector. It cost me $430 of my own money while still having to pay rent. I even stopped staying in the apartment for months before officially leaving. The mold was too much for me to tolerate. The apartment refuses to pay me any of this money back. They charged me a lease termination fee. And refuse to validate my mold inspection. The apartment look nice, but there is a reason they can't keep maintenance staff for long. The owners will not hirer proper qualified staff when things go wrong. The maintains staff would also say work orders were completed and they did nothing. You should try to find and live in a better maintained apartment home in Pearland. They look nice. I loved the amenities and the spaces parking and the trails by the apartment. I never could have imagines that such a nice place would decided not pay money when needed to properly maintain the investment. Most apartment do not even hesitate to higher out side contractors for big jobs like this. At my current apartment, I had a leak into my laundry room. and they immediately hired an out side specialist contractor. They also did not try and blame me. Or say my concern was invalid. read more

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Safe Awsome place to live. Management always works with me to any issue fixed. well maintained and secure location.

We have had a great experience renting at this apartment complex. Whenever we go to the office, even when we don't have a problem, Salina is always super friendly and helpful. When we do have a problem (which is rare), Salina is the person who will get things done. read more

I went into the office yesterday to get my mail and so happen to walk into the manager who didn't even open her mouth to speak to me let along acknowledge this review or my concerns and yes, she knows me by name. So me stopping by the office is again, a hush response to this review. ALSO, over the weekend I had someone from the office to call me stating that neighbors surrounding my unit was complaining of stomping at 2am. So when more than one neighbor complains of the dogs they respond but when I complain for two years, they did nothing. What does that tell you? read more

BEWARE!! DON'T move here!! Shootings!! UNSAFE living conditions!! Poor landscaping & property management skills -always provides excuses for not resolving issues!! Poor Maintenance - repairs not getting fixed in a timely manner!! Inoperable gates.This property is even more in " worst " condition as it has ever been in before and I've been living here for 6+ years (regrettably).. To the business owners: Not to mention the recent shooting that occurred on property near building 7 back in early May'24, the ongoing unsafe issue with the malfunction gates which more than likely contributes to the easy access of the apartment break in's , poor ground keeping (dog Pooh/trash everywhere and ant/ bug infestations. Below are 2 unsafe urgent maintenance repairs with untimely repairs. In April'24 (item#1):I opened an online maintenance repair due to loud sounds of dripping water in the ceiling of the main entrance hallway and air condition unit. By the way, this is an ongoing, repeated, re-occurring issue for the past 2-3 years whereas my unit experienced flooding in the main hallway, water damage to floors, drywall water damages inside the air conditioning unit and etc. ( Item #2 inApril'24): I opened an online maintenance repair for the kitchen island granite corner that was damaged as a result of a fall I experienced due to a recent surgery. This issue exposed "Unsafe" sharp/jagged edges that required immediate repair. In May'24: Maintenance falsely marked these items as complete when absolutely "NOTHING " was done to complete it. In June'24: Due to the severity of the help request, I met with both Nicole (Director) and Cheryl (property manager) the first week Cheryl arrived and reported the falsified maintenance items above. Of course despite multiple times I've reached out to Cheryl via email, walk inside and phone call's requesting status updates, all I received was "excuse after excuse" and no progress was ever made to complete this task. In July 26, 2024: the air conditioner unit was finally addressed ONLY after I spent 12 long agonizing hours of cleaning excessive water damages to my hallway, the photos were taken afterwards.I have a videotape of the excessive water damages in the hallway but was too large to incorporate in this report. I even called the emergency phone line service and no one ever responded!!! until the very next day...I also sent email help request to front office management and heard nothing from them the entire night!!! July'24 (kitchen granite damaged top): After multiple, countless repeated times reaching out for help to Cheryl and receiving no help. Again, I walked into the office on 7/3/24 and requested copies of the granite top quote and the install date. All I received was a copy of the quote which to my surprise has a date of 6/10/24. Apparently, the contractor had given this to her and she failed to communicate this to me- extremely poor communication skills. Not to mention, she still had not bothered to respond to my request of the install date even as of today. All of the above are clear examples of Cheryl inability and unwillingness to help troubleshoot unsafe conditions. Not to mention, lack of leadership & conflict resolution skills & accountability, poor communication skills and totally not putting residents " unsafe conditions" first. Lastly, hurricane Beryl was an awful experience for multiple people. At Southfork lake property, there's still unsafe conditions that exist as a result of this hurricane for anyone to walk safely on this property. Just the other day myself along with 2 other residents observed children playing underneath the falling tree limbs barely holding on to the tree itself. This is a bad accident waiting to occur that potentially lead to a fatality. We also observed children riding bikes and skateboarding near the leaning damage electrical post also. These are the reasons this property received a "1" rating due to poor management!! Good news is concierge services are awesome!!! The new maintenance guy who's been here for 2 months appears to be very helpful. read more

Been living here for 7 months now. The apartment complex is nice overall and is perfectly located right off of HWY288. The inside is updated with stainless steal appliances, kitchen island and washer and dryers. They have valet trash and concierge services. Which is included in the price of rent. I feel the concierge services is a waste of money being that I never uses it. My number one complaint, is the parking HORRIBLE. They have too many units and not enough of parking spaces for the tenants however do they have a garages you can purchase when available. The maintenance crew responds in a timely manner. I would recommend the office to do more activities for their residents such has, seasonal/ holiday activities, food trucks and etc, read more

This place has gone further downhill. Although they did clean up the park after my review, there have been increased safety issues and a change in management that is very disorganized. Safety Issues On at least two occasions, someone has tried to get in my apartment. Thankfully, it was locked and secured. Several residents had their car windows smashed, and the pool was overrun with a wild party this past weekend. So, now all residents have to get "amenity bands" to use the amenities and you only get one per leaseholder, and it's a $75.00 fee if you lose the band. They want us to sign a LEASE ADDENDUM to get the band to use the amenities that we pay for as part of our existing lease agreement. Disorganized New Management They gave us zero warning of the new management until the day they took control, and the resident portal where we paid rent (which had already been changed once), is GONE. So, we have to pay rent for July manually by check or money order. I called last week to find out the amount and they didn't know the amount of my water bill. I waited as long as possible, then went to bank today to get a cashier's check to pay my rent on time. I went to pay my rent, and they ask me why was the water bill not in the amount. I told them that I didn't receive a water bill statement and when I called they didn't know the amount. The office lady admits that they just found out the amount yesterday via a ledger. So, how could residents possible know the amount of the water bill if they didn't know until July 2nd, and haven't sent out any statements with the amount? Do Not Move Here This place is NOT worth the money and I strongly recommend against moving here. I plan to put in my 60-day notice, pay the early termination fee, and move out. You can rent a house in this area for the same price and be zoned to the same schools. Another update - I put my notice in. While waiting, I experienced an A/C leak in my apartment that had apparently been ongoing. Water was in my unit, under the floors, and in the walls. There is potentially mold in the walls and they won't fix it or the leak above the toilet. HORRIBLE place to live. They do not care about the health and safety of residents. read more

management was very nice and accommodating. Nicole answered all of my questions. Easy access to 288 and close by to restaurants and shopping. The grounds were well maintained and the model was beautiful. Unfortunately, they don't have anything available. This is THE place I want to be so I am willing to wait for something to come available. read more

This is definitely a five star complex on a budget flex. The property manager Nicole is so knowledgeable, and Steven, the leasing agent, is helpful, and polite. After 4 years, I highly recommend this complex. read more

My partner & I just moved from another state & into this complex & from the very start of the process DORA has been such an amazing help ! She gave us amazing details on this beautiful property which really sold us ! She was very attentive and especially patient towards every single one of our needs ! Definitely made us feel welcomed and feel like home ! Thank you ! read more

So PARKING IS A COMPLETE MESS. I write this this review from my car because I just spent 30 mins driving around the complex to find a parking spot. Nothing. Nada. Zip. This happens so much that I finally decided to call the office. When I asked if there were any plans on finding a solution the answer was no. Then I was told the only way to ensure parking is to buy a garage for $100 a month after paying almost 2,000 in rent. So when I brought up the fact that I have a night schedule, I am a single female that should not have to walk literally across the complex (5+ buildings) at 2:00 in the morning when I pay to live here. I was told THAT REALLY IS NOT A SAFETY ISSUE. p.s People's cars a homes have been broken into here. The manager is SUPPOSED to call me tomorrow. But we will see if that happens. I had another issue she was supposed to call me back about an never did. Trash: So we have a trash valet service after 8 pm. That's when we put our trash out for them. Well I was cleaning house one day and had a full trash bag. Well it started to leak to I put it outside. The maintenance men were working in the apartment across the way. So they saw me put my trash out side. I literally went to put clothes on and walked back out to take me trash. 5 mins at most. When I walked back out my trash was gone. I assumed the maintenance guys were being nice. Nope. They took a picture of it, then I get a notice of a lease violation. They literally could have said "Hey you can't do that." And I could have told them I was going to get decent and that I didn't want it leaking in my house. Excuse me for being clean. So I called to speak to the manager and of course she never called back. Will update on issue but as of right now. Def going to be leaving this place read more

I been living here for a few years and in the beginning the place was beautiful. Unfortunately, now the property looks "not so good " due to poorly property management decisions in the front office. Residents receive little to no help from the property manager to help resolve issues through completion. Pro's: (1)Concierge performs outstanding services!! (2) Maintenance has a fast response time within a day or 2 which works well. (3) The current front office personnel really tried to help residents.. Con's: (1) Poor landscaping- dead bushes all over the grounds been removed but not replaced. See empty spaces everywhere which is an eye sore. (2) Poor management: I've been experiencing a damaged master bathtub ( cracks) which occurred before I moved in. Immediately it was reported, previous management had it resurfaced before my move in date. Later down the road, the crack resurfaced and it was reported again. Current management (Nicole) has been fully aware and informed so after many months the decision by management was to resurfaced again. This time, I was displaced for 3 days due to the paint resurfacing fumes (damaging to human/animal lungs) per the piece of paper I was provided as well as provided yo Nicole. Surprisingly, I was out of pocket and had to pay for a hotel for 3 days ( ~ $400) + spent money for materials ( ~ $200) to close off sections of my apartment to prevent the dust/chemical fumes from getting all over my items. Not to mention, the company selected by Southfork did a " horrible " job. I was informed I could use the tub after 3days and I actually waited for a little over a week before using the tub. When I cleaned the tub right afterwards with mild cleaning agent, the resurfaced material began peeling and disposing the cracked tub again. Immediately I informed management (Nicole) and I'm still living with the " cracked tub " for nearly another year, unable to use the tub at all as of today. I've politely visited into the front office several times voicing my concerns, sending multiple photos and emails and even agreed to have her and the assistant manager observe the issue/damages caused by the poor quality work the painter performed and countlessly requesting immediate help to Nicole and yet nothing has been done to resolve this issue. This is unacceptable and this issue is being poorly managed by the property manager. Given my high level of frustration, I'm writing this complaint and hopefully reach urgent help from corporate and/or business owner to help resolve this issue. (3) Parking - property management allows inoperable, no license plate automobiles to be stored on this property for more than 4 months without making proper decisions to have towing company remove it from this facility. Because of Nicole lack of urgently helping to resolve issues, there are multiple cars stored here that's not working. More specifically there has been 3 autos in the back of building #9 ( van parked near the dumpster for 6 months, car with broken trunk and no license plates parked for over 4 months and a truck missing a tire stored on a center block stored for 1-2 months) near the dumpster area. Repeatedly, residents has informed the front office about these issues and no help wax given by property management except she provided excuses after excuse while all the time allowed these cars to be stored and taking up parking spaces from residents. (4) Poor landscaping: dog Pooh all over the grounds. Dead bushes has been pulled up but not replaced. (5) Walking through the walkways- see trash cans left outside of apartments in the walkway all day without management holding anyone accountable. Despite other residents reporting outages, no help to resolve the issue from property manager. You see spider webs all throughout the walkways and trash debris and stains in the concrete steps and walkways. Why can't property manager walk through the property on some frequency to observe these outages and follow up with these violations? (6) Gates always malfunctioning. Oftentimes as a resident I am unable to get into the place where I reside. Multiple times, there would many of us residents unable yo use our key to open the gate and just have to wait countless times until it starts to work again. Not to mention the multiple times grocery delivery is unable to enter the property after calling residents because of inoperable gates. read more

It's 11 o'clock at night and I'm circling the parking lot without an open Parking spot in sight. in this entire complex! There are cars lining the tow away zones illegally and honestly I don't blame them because it's been 30 minutes driving in circles and I'm exhausted. I want sleep and I want to get to my apartment. I will likely have to park on the street of the neighborhood over a mile away from my front door and walk. A young female walking alone at night! On top of the parking situation, the smell of Weed comes through our walls. Every time I open our bathroom cabinets the smell hits me hard. It's ridiculous. I can't wait until our lease ends and we are getting the heck out. Stay away!! Also I've never written a bad review about any place in my LIFE. It took me two years to write this one. P.S. We tried to get out of our lease 2 months early because I'm pregnant and the smells and environment is so horrible but they wanted us to pay almost $3000 to do so. You're stuck if you choose this horrible place! Please do yourself and your family a favor and don't choose Southfork Lake apartments. read more

JUST DON'T!!!! Staff is great while touring and the perks sound great. Sign that lease and they don't give a shit!!! Gates don't work most of the time, cars broken into nightly, people park where ever even in non parking spots, trash isn't picked up from dumpsters regularly! Everything we "pay for" in our rent DOES NOT WORK OR GET DONE! read more

I have lived here for a year and I have been really happy with my experience! Maintenance is very prompt usually coming the next business day or at most 2. Parking can be a bit of a hassle if you get in late. The location is good, close to PTC and 288 but can be a little loud because of the busy road right outside. My 2 bedroom apartment is spacious and all the appliances are updated. Also the pool is great during the summer months! I agree with another reviewer that I would have liked to have the leasing staff put on some community events but I can understand if the pandemic played into that. Overall, a great place to live. read more

My stay here has been filled with nothing but problems, from insects to a terrible washer and dryer machine that ruined my clothes with black stains despite trying to reach maintenance to fix it. They came in but it was never fixed. It has ruined my clothes with stains. I pay for concierge MONTHLY and the one time I tried to use it they didn't even bother to read my message or give me a call back ..claiming they need a 24 hour notice when I gave them about three days notice. Parking is never available, i've had to walk at least half a mile from where I've parked my car to my actual apartment door. For the price I pay I could easily get an apartment somewhere more luxurious and with a more friendlier community. Will not be renewing my lease. Further more, there are always spider webs in the hallways and cigarette trash on the floor. Garage remotes barely work, I've gone to address the issue and I was told that I need to get closer to the gate. Also, be careful with the hidden fees that they charge. They rarely clean the apartment fitness center. read more

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I have lived here for 3 years and have been pleased. If you're looking for a nice friendly home with great amenities this is the place. Linda is AMAZING and so sweet. The staff has been helpful and very accommodating. Not to mention the maintenance team is dope as well. read more

We live here & currently disappointed in the management of the property. They need to provide more care of the issues & fix them in a timely manner. Better communication is needed! read more

Very nice apartments & friendly staff! Parking lot was very clean and we love the pool area . Over all the best apartment I've ever leased!

Really gorgeous property! The pool is Amazing. The fitness center has great equipment in it.

I was a resident here in the last year. The recent changes to management and staff have been EXTRAORDINARILY improved with regard to Resident Care, Communication, and just overall competence. The apartments themselves have always been great, everything functions as it should and the location to affordability is perfect. read more

The experience here has been great. Very friendly staff and so easy to work with. We worked with Sydney - highly recommend asking for her

I can't say too many bad things about this place. It was a cluster a few weeks ago when new management took over. I don't know the circumstances but it was so sudden and very unorganized. Communication was awful. My lease was lost and they told me I owed $300 more than what I signed for. We did get it fixed but it was a hassle. However, they do seem to be getting their shenanigans together and are more involved and active. I see the maintenance men often while walking my dog and they are awesome and very friendly. The prices are higher than what I've paid in the past but the location is great for my needs. I do wish the concierge service was optional. I have no need for it. I also believe the pet fees are unfair given the rent is already high enough. But the apartments themselves are phenomenal and very nice. The pool area is awesome too (minus this new mandatory wristband policy). This complex definitely has room for improvement, but the new company seems determined to make it great. read more

If I could leave a zero star review I would be doing so. I have tried to allow the apartment's management to fix the situation, but it appears they are not concerned enough to resolve the problem. Our entire apartment currently reeks of cigarette smoke due to poor building design. Whether it is poor ventilation or bad structure, the fact of the matter is that our apartment and all of it's contents have been ruined due to someone else smoking inside their apartment. When we realized that everything we owned had started to reek from the putrid scent, my husband contacted management as soon as they were available. The odor is so strong that I began to have an allergic reaction to my own apartment. The management stated they were going to "bomb" the apartment and attempt to fix the situation. This "bombing" did nothing but add another scent to the mix of stench. We currently are having to stay with family members that live 45 minutes away due to the health concerns this situation is putting us in. We will be doing everything in our well being to remove ourselves from this apartment complex and will be making anyone we know aware of the situation they are putting us through. I am so disgusted at how they are so unconcerned for the situation we have been dealt. read more