If you're researching plumbers just stop and go with Johnny Pipes. Perfect five stars with low…read moreprices, amazing communication, professional work, and all round good experience. Why can't all tradespeople be like Johnny Pipes. His work at my home was installation of tankless water heater and water softener and change of hose bibs. Everything was great.

These guys helped me with the tankless water heater and softener. Gave very competitive quote and…read moregot some additional discount for both. Honest and trustworthy folks

Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

The response time to my request was same day. Communication was quick. The service requested was…read moresimple and since I already had the parts it was a quick installation. "RACE" my technician and his assistant were fast and the shower head is replaced. Only downside, with this new technology in todays world the company does not offer a way to pay with ZELLE, VENMO, CashApp or online don't like giving out my debit card info reason for not rating 5 stars.

Only used for the $39 diagnostic. Matthew was cordial and friendly. He was able to figure out what…read moreneeded to be done quickly.

In June 2021 I wrote the one-star review below. FOUR YEARS LATER, management replied to the…read morereview, apologizing, and saying they will (finally) update the website. Since they finally replied and took action, I'm upgrading to 3 stars. I would have removed my review entirely had they addressed it promptly rather than taking four years. ------------ ORIGINAL REVIEW: SUMMARY: Their website brags about their doing solar water heaters, but actually, they don't. DETAILS: Since their website advertises their solar water heater work, I wrote to ask about their availability. They replied that they don't do solar any more. I replied that they might want to remove that page from their website that says they do, then. They didn't respond, and over three months later that page is still on their site, advertising a service they don't actually provide, wasting potential customers' time. (It's one of the first pages in Google when you search for "austin solar water heater".) Advertising a service they don't actually offer any more, even after being informed that they're still advertising it? Not taking 5 minutes to fix the problem? Really bad attitude.

They wanted $1800 for labor to replace a heater they installed that failed within the manufacturers…read morewarranty. A new replacement of the same make and model from a highly rated competitor was only $300 more with a full 6 year parts and labor warranty. There are other options.

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

The technician was great -- very professional, knowledgeable, and took the time to explain…read moreeverything clearly. I have no complaints about the quality of the work or the service provided. Everything was handled smoothly, and the experience with the technician was excellent. The only reason for giving 4 stars instead of 5 is the pricing. Compared to other companies in the area, their rates were more than double. While the service itself was good, I believe the cost was significantly higher than expected.

Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with…read morethe price. Will definitely use O&M in the future! Six stars!!

Exceptional O & Plumbing Service Experience…read more I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home.

They did a great job with my AC unit, both the outside and the inside units. I have been using them…read morefor years, for both my residential and commerical properties and have been very satisfied with their work. I high recommend them.

I can't recommend Jesus highly enough! He has helped me and come to my AC rescue numerous times now…read morefor my personal home, my rental properties, and he's also helped some of my real estate clients as well. He is extremely professional, reliable, and knowledgeable. He is also reasonably priced. He has helped me with basic tasks like unclogging drain lines all the way to airflow issues and even installing a new AC system at one of my rental properties. I'm grateful to have found him and you will be too!

Connor and Luciano from Juan and Only just left a rental property of mine and I am really happy…read morewith their work! Another company told me that I had a broken sewer line and tried to charge me $40K to dig under the house and replace it. Connor and Luciano actually inspected the line, figured out that it was just super clogged, and once they jetted it out, the plumbing is perfect and in great working condition. They seriously saved me tens of thousands of dollars!!! These are honest people who you should hire if you need plumbing help.

Juan came at a few hours' notice to change out my shower cartridge. Charged quite high $400 for the…read moreservice, but I believe it was fair value since the service was prompt and quick. Very professional service but if I had time to shop around, I may not have settled for this pricey offer. Unfortunately I was up against a deadline and didn't have another vendor available.