I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Stacey and her team were amazing to work with! Professional and very knowledgeable. Beautiful…read morediamonds too! I would give them more stars if I could.

A friend recommended Yuriy's and I completely agree with her. We found exactly the ring we were…read morelooking for and look forward to them making the wedding band to match. Everyone there is so friendly. Yuriy and Nick were so nice and helpful. The prices are reasonable and the selection is great, plus they can design anything you want. Some of the pictures on the wall and that Yuriy showed us on his phone are just amazing. They do it all and it sparkles and shines. If you're lucky, you'll also get to meet Snickers - one of the most chill and adorable dogs I've ever met. Also super friendly. Best greeter ever!

Yuriy is a damned mastermind…read more I original went to him for my wife's engagement ring. I had already been to a few shops in the Clark Building and felt I was being ripped off. My buddy alway bragged about Yuriy's so I thought it would be worth the walk. I told him what I had been looking at and he told me he could deliver it, and cheaper than the shops at the Clark building. He didn't even know what I was previously quoted and he delivered a beautiful ring for less than what other jewelers were asking. Next, I wanted a unique gift for my wife. I went in with an extremely vague request: Skulls and black diamonds. Within a few minutes he had an idea and a few days later, he sent me a stunning rendering of the ring and I loved it. Within a couple weeks she had the most unique ring I've seen and went above and beyond the render. Yuriy has gained my loyalty with his honesty, creativity, and dependability.

Tom was absolutely wonderful. He fixed my mother's watch in about 20 minutes. He has a great sense…read moreof humor. His shop is amazing. Very reasonably priced. I HIGHLY recommend Tom. I will be taking all of my watches to Tom in the future. He is truly gifted.

Tom Theis is an excellent clock repair person who has helped me recently, twice, on our 40 year old…read moremantle clock. He is very competent and a true craftsman with over forty years of experience on a variety of watches and clocks. I like his wit and personality and we got along great. He is highly recommended from my experience and point of view! Mitch S.

Incredible store! Great sales and service people. In an age of phones tor time pieces Orr's…read moreactually has 2 skilled watchmakers. Joe is the man for all non-Rolex watches. A true maestro.

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

Wow! I took 3 antique pocket watches to Time and Chime. Michael cleaned them and fixed them. I only…read morehoped he could make them work and he did. He even took the time to explain to use how to use and care for the watches. He is an expert. He is wonderful. It was expensive to have the watches fixed but these are antiques and parts are hard to find. And Michael's talent and expertise make it worth the price. I strongly recommend Time and Chime. Rita W

Excellent service. Bezel switched out in my Rolex. Very professional and honest. Highly recommend!!read more

First the location is in the mall so I don't go there think that they're going to be the cheapest…read morebut I honestly feel that they've exceeded my expectations numerous times. I mean sure you can pay $8 to get a battery changed elsewhere but this place does an actual pressure test and I've never gotten a watch back that looks like somebody stabbed it, unlike other places. I've had a rings sized up and down for my family and every time we get them back they look brand new - no thinned out shanks or visible lines. I have never had a bad experience in the last 10 years of coming here. Every employee has been super nice and they know their biz. Nothing but positive experiences

This place has been here for as long as I can remember, always providing fast, excellent jewelry…read morerepair at a reasonable cost. When I had two long crystal necklaces break in the same way, the company was going to stand by their replacement warranty, but the cost associated with doing so was high. I live in the South Hills but took advantage of my next available day to bring these out to Fast-Fix. The gentleman helping me took a look, assessed the breaks (slightly different in each necklace; one had to lose one crystal which he returned to me) and said putting them back together would take just a moment and I could wait. In under five minutes he had repaired both of them and assessed them for any impending breaks I was not aware of. He then said there was no charge, and that I could pay next time as this could easily happen again. Amazing knowledge, skill and service. Don't hesitate to visit with your jewelry repair needs!