A great flight in from OKC. Getting bags and heading to watch some baseball! I can't be more pleased with the fantastic service and quick flight! Respectfully, Bryan Yukon, Oklahoma read more

See all

I've flown predominantly with Southwest for 15 years. What set them apart was: -Bags fly free -Fun staff and flight attendants -No cattle call at the gate with designated boarding numbers -Actual benefits for gaining status such as early boarding and early check in -Selecting a seat with either extra leg room or overhead space or both. I have not had to sit in a middle seat on a SW flight in over 10 years. With the new seating assignments (I use "assignments" because I no longer get to choose an aisle seat when I'm making a late flight chan I fly often. I've flown predominantly (99%) with Southwest for 15 years...I've been A List preferred for over 10 years. I've had the SW Chase card for longer. What set SW apart was: -Bags fly free -Fun staff and flight attendants -No cattle call at the gate by having designated boarding numbers -Actual benefits for gaining status such as early boarding and early check in -Selecting a seat with either extra leg room or overhead space or both, as I boarded. None of these things are true any more. Even FAs have been much less engaging since Covid. Prior to the new debacle, I've not had to sit in a middle seat on a SW flight in over 10 years. With the new seating assignments (I use "assignments" because I no longer get to choose an aisle seat when I've made a late flight change) I have flown in a middle seat two times in the last 2 weeks. I've been "Group 2" boarding several times and I have had to, and I've watched others who had to, walk several aisles back to store carry ons which is not only inconvenient (and which causes a chain reaction) at boarding, it is also VERY inconvenient when disembarking. Overall, I feel my status is now inconsequential and that Southwest is just like every other airline out there. I've already flown with American (which is better than SW in seating) and will be looking at other options as well. For those who have been loyal to this airline BECAUSE of the former business model, this company, this model, and this system are all now very disappointing. read more

Always a pleasure to fly on SWA. I wasn't always a fan of open seating but, I've grown to appreciate it. The flight to Nashville and then to Tampa was smooth and the Flight Attendants were knowledgeable and quite funny. They were happy to share some of their travel experiences and spots to check out while in Tampa. The service was as expected and done with a smile. I travel SWA for personal and business because I love the service and the interactions with the attendants. read more

Southwest Airlines - Southwest Airlines - Airlines Near Me - Phoenix, Arizona

Under staffed by baggage claim. Got to wait a long time to check in bags.rude workers when you check on your bags

REASONS TO GIVE UP ON THE "NEW" Southwest Airlines!! Flight 3227 out of Phoenix 1/23/26 Rude gate attendant, (Melissa) during mid boarding between A and B groups, told the active military gentleman that his wife and child could not board with him. In addition, she told a 14 year old boy (traveling alone) he couldn't board with family boarding. (after being so rude as to say: "Are you Under 6?!?!") He responded: that the woman at the desk told him to board with family boarding as an unaccompanied minor. To which she replied: "I'm the one running this flight", so you can board with your boarding number. SURE, the protocol may be (I don't know) that unaccompanied minors (OVER 6) don't have family boarding, but the poor 14 y.o. didn't know what to do when treated with zero compassion, after being told by another SWA employee when to board. AND... Although protocol may be that ACTIVE MILITARY can't board with family, but (when I asked the military gentleman) he said it's the 1st time that's ever happened to him. Sure maybe don't let a military person board 10 of their buddies, but a wife and child?!? To me, this all seems to fit nicely into the NEW SWA structure of nickel and dime customers for everything. Quality (in my experience) has diminished drastically since the "new Southwest Airlines" has taken hold. My personal experience on boarding this flight was not bad, but a bit disappointing that the attendant kept yelling at people to find a seat and sit down. "The middle seats back here are no different than the middle seats up there, so find one and sit down." Guess it's her 1st day? She's not aware that people have luggage, and all the bins up front are full and closed. (Especially since it costs a fortune to check your bags now.) American Airlines, Delta Airlines, Etc, also say: "We know you have a choice when you fly, and we appreciate you choosing us today." read more

Another shit show. Neq boarding and no one tells us where to go...oh and late again!

My mom just arrived at the airport with such a special story about a sweet flight attendant who went way above and beyond. There was a little boy, who was flying on his own, and he was so upset before the flight took off. He told the flight attendant that he didn't get to kiss his mom goodbye. Well, the flight attendant calmly and so sweetly assured him that she would get his mom. They paged her, let her come on board, and that's when it got even more special. The fight attendant had the mom kiss each of the boy's hands, saying, "This is the one where she kissed you goodbye, and this one is the one you hold on to until you get back." As a mom, myself, it brought tears to my eyes to picture that, and I think it was wonderful. My mom flew on three different airlines over the Christmas holidays, and she said that the people with Southwest were just so much more special and nice. read more

Southwest Airlines - Southwest baggage claim: picking up my mom - Airlines Near Me - Phoenix, Arizona

Did you know that Southwest made 6.33 Billion dollars YTD. And their stock prices are $28.36 a share. incredible!!! On Monday, June 17th, I was on Southwest Airlines flight WN 1823, departing from Phoenix and scheduled to arrive in San Francisco at 10:55 PM. While seated, I witnessed an unsettling incident involving a flight attendant named Brian. The commotion began behind me, prompting me to turn around and listen. Brian was apparently kicking a guest's seat. When the guest asked him to stop, Brian denied the behavior, became argumentative, and defended himself by saying, "This is my job; I'm working." His response was baffling and seemed irrelevant to the situation. His unprofessional, rude, and obnoxious demeanor escalated further when he started yelling at the guest's husband, demanding that he sit down and wait to retrieve his headphones from the overhead compartment, despite the fact that the plane hadn't even departed and passengers were still boarding. Brian's reaction to the guest's complaint seemed excessively harsh. He stormed off to the cockpit, and shortly after, the guest and her husband were temporarily removed from the plane, only to be allowed back on later. The entire episode was shocking and demonstrated a severe lack of professionalism and courtesy on Brian's part. read more

Southwest Airlines - Airlines Near Me - Phoenix, Arizona

Horrible. Tried to upgrade seats for several hours and the website was experiencing difficulties try again later. 6 hours later only one middle seat left. Kiosk didn't work, customer service sucked. Other than that, perfect. read more

I think the airline has really become greedy with all the pickle and diming on fees and baggage and curbside who would want to use them anymore it was always my go too now I look else were. You don't provide nonstops even an hour trip you turn it into a 6 hour flight with a 1 stop do you see how ridiculous that is. For example detroit to Hartford 1 and half you guys have it has a 6 hour 6 hour flight that should be nonstop your changes are not good and you don't provide any good flights I been going to delta or others. You think providing coffee as a new thing is good wow some don't drink coffee maybe elemenate all your fees baggage or curb read more

12.12.23: Returning from an international flight while on vacation, I had to re-check in my luggage. Southwest employees were nice and quick and sent me on my way in less than 2 minutes! I really enjoy using SW and love that they allow 2 checked bags. read more

Southwest Airlines - About to land in Phoenix - Airlines Near Me - Phoenix, Arizona

See all

Southwest Airlines has devolved. We waited 3 hours for our flight that was delayed. Once the plane got to Phoenix International, we waited another hour because the flight crew goobered their alignment to the gangway and as a result the gangway broke. When we were finally able to board the plane, the stewardess refused to allow my husband and elderly mother in law to move up to the row I was in. Though I was only one row ahead I was in the new "special" seats. 15 of those remained open for the flight. It wasn't enough that we were courteous and gracious for all the delays. The stewardess was rigid and a gatekeeper and refused to make an exception. Her name is Viri. I hope you do not get her on a flight from Phoenix to Ontario California. Update, we landed and two passengers sitting across from me were supposed to catch a connecting international flight. They asked this same stewardess, Viri, for help bc they had checked baggage and needed to have it transferred to the international terminal. They were clearly at risk of missing their flight altogether. Viri informed them that she couldn't help them because they only help if it is Southwest to Southwest flights. She offered NO assistance to these two, clearly anxious young travelers. Shame on you Southwest for such terrible customer service. And shame on you Viri for not even trying to support these two travelers in any way. read more

I have been traveling for two weeks straight and still needed a few days remaining of my . business trip. It all went downhill when I saw the lines to check my luggage. Then I flew to Phoenix and was looking forward to a nice hot shower but was quickly disappointed when i picked up my baggage. Not only did my suitcase look like it had been run down by a truck, it was useless! Only added to my anxiety and frustration. Never again will I travel with Southwest. The low airfares are just motivating worth it. read more

Southwest Airlines - My suitcase was ruined - Airlines Near Me - Phoenix, Arizona

See all

Legroom is ok food options in good but flight delayed from 10:39 to 7:45am fix that ok experience

I had a nice flying experience with Southwest Airlines recently. The flight was on time and the plane was clean and comfortable. The staff was friendly and helpful. I would recommend this airline. read more

My daughter just came in on a flight and was charged $100 for ONE check bag! What a total ripoff when every other airline charges less than $50 for one or two bags! Avoid Southwest at all cost as they have become an airline that screws their customers! read more

This review is only my opinion. SWA has always made changes for the worse, in the past. However, they have done so gradually and always staying ahead of other airlines. Now, SWA is making so many changes at once or frequently that they are no longer a better airline than most. And these are no minor changes. They adversely affect the casual, frequent loyal, and business customers. The current leadership (If you can call them that) is flying the airline straight into the ground. The company founder, Herb Kelleher, would be so ashamed and outraged at the direction they are taking his once outstanding airline. What a shame to see this airline being destroyed. This is a golden opportunity for other airlines to poach disenchanted SWA customers. I'll be looking for other wings to fly with. read more

I would give less than one star if I could. I am very disappointed that Southwest Airlines doesn't recognize veterans for early boarding. When my husband asked about it, he was told that "veterans don't count", only active military members. Not only is my husband and a veteran, but there was an elderly Vietnam Veteran standing in the boarding line. I have never experienced such disrespect for our veterans. This country wouldn't exist without them. Southwest Airlines should be ashamed of themselves. read more

Yep, Southwest is definitely better than AA has been for us. Nicer staff, more roomy, and less turbulence. One of the better airline companies. read more

See all

Flying grayhound never ceases to amaze me with their cattle crowded small airplanes and rapidly changing schedules and cancellations. What do you expect? They're known as having the most antiquated computer system of most airlines from the news reports earlier this year. God only knows how old their B737-700's are. These pieces of garbage cancelled my 1:50pm PHX-SAN and rebooked me on the 3:50pm. No big deal you say? Nope. I was 3 miles from Enterprise rental car dropoff at 1130am when I got the dreaded text from SWA. The car was due in by 12pm. Let's just say SCREWED. Got to Skyharbor at 12pm for a 3:50pm flight. read more

Southwest Airlines - Can't even vaccuum a fucking plane so do you think they change the HEPA filters filtering the germs on this Petri dish? - Airlines Near Me - Phoenix, Arizona

See all

Solid airline for the price of flights! Be sure to check out their Chase credit card to earn miles as they are really easy to redeem. Southwest is my preferred airline for all of my Disneyland weekend getaways! read more

Flying to Salt Lake City via Phoenix so far no issues. Southwest has lost our luggages once and we experienced multiple delays in 2022. This said, over the years I found Southwest to be a great airline that typically goes out of its way to help. The new CEO is the CFO type all about numbers no knowledge of airline operations. This is the reason why we had so many issues with ground operations. This is highly unusual for Southwest so hopefully they will iron out their issues. Overall this is a great airline that needs to refocus their strategy on their operations. read more

See all

Southwest Airlines is one of my favorite airlines. Friendly and helpful employees and resonable prices too. read more

See all

Flight out was 2.5hrs delayed. Flight back the captain lied and said there would be no service because if anticipated turbulence. Smoothest Flight ever . The stewardess just wanted to sit on their butts and get paid for it. Where is the work ethic??? I worked 36 hrs in 3 days and couldn't get a coffee because they were LAZY!! read more

Omg 3 times in a row within 2 months southwest says they don't have staff so 3 to 4 hrs later we board. Now I am on the 4th time same thing. The last time they just lied and no staff came after several hrs I had to drive home. So naturally people go places in a plane and mine was my home cuz Southwest does not care about the people that travel with southwest. Maybe we should all come 3 hrs late and southwest should be just rolling up to put us all on. read more

Love the A list preferred boarding. Two checked bags and twice carry on items if you're into way over packing. We enjoy the generous companion pass benefit. Free snacks and beverages are nice as well. Almost forgot the free inflight movies and live television. Also, the free inflight texting. We often get the two seat exit row which keeps the wide bodied from cramping our row. read more

Southwest Airlines - Airlines Near Me - Phoenix, Arizona

See all

Just flew to San Diego over the weekend. Checked my bag and paid the fee. Get to the gate and so many people are taking their luggage on the plane in order to avoid the baggage fee. So then the staff has to check 10 bags "free of charge" because there's too many bags. Also, because there are more bags on board, it takes longer to get off the plane. One passenger had a large bag, backpack, purse and a cpap machine. It's out of control. My friends and I will be looking at other airlines. read more

The ticket agent issued a ticket to my spouse but misspelled his name. The gate agent snaps at him "THIS should be a hard NO". What could he do? He pauses and she snaps again "WELL? Do you want to get on OR NOT?" Unnecessary rudeness. read more

How can you rate a whole airline when some of the employees are helpful and care about their customers and then there's a 'Karen' who has the power to ruin your day? I wish I had her name! I would call her for the worst of the worst to represent a huge company. She stopped several people and pulled them out of line to repack their belongings. It happened over and over. Then she stopped me and made me gate check my carry-on. It clearly was in the size range but she wouldn't let me take it on. The flight was only half full and there were several overhead bins not even used. Ridiculous. Another employee even tried to reason with her to no avail. Thanks for an awful experience in St Louis this morning. read more

Complain all you want, but Southwest will always be one of my favorite airlines to fly. You can almost always guarantee you'll be greeted with a friendly face as you jump on board. The open seating isn't for everyone, but I like it. They have a great rewards program and the on flight experience is always plesant! read more

This review is for the gate agents in Phoenix, not the Southwest pilots or flight attendants. They are mean...they have terrible attitudes.. Several I believe, actually enjoy closing the door in people's faces..my wife had the door slammed in her face by an agent with open seats available. She works for another Airline and was coming home when a southwest gate agent openly tried to stop her for no reason except spite...The captain of the aircraft actually came down the jet bridge and demanded the door be opened to let her on..or the plane wasn't going anywhere..Phoenix has a problem...fix it SouthWest. read more

I took a flight on Southwest Airlines today and based on a conversation I had with their reservation agent yesterday. I was supposed to have the first check bag and one carry-on bag free but when I got to the counter this morning, I was charged $35 for that bag. They were not amiable about correcting the problem and refunding me the money as they had told me something different yesterday. I'm afraid this is the way Southwest Airlines is going and all I can tell you is be very careful because they do not have honesty and integrity anymore. read more

Absolute chaos tonight in Phoenix and every flight seems delayed or cancelled coming in and out. The PA didn't work in the C wing and the scanner didn't work for two flights which was unreal. Reminder in a tangible way why I don't fly this airline and honestly Phoenix is nasty, the airport is jammed and gross really unclean.... I'll avoid this layover forever ! For clarities sake I've been to 49 countries and flown the best and worst and this post simply says stay away read more

Southwest Airlines - Airlines Near Me - Phoenix, Arizona