We moved and decided to use Southwest blinds and shutters again for our new house. Unfortunately, the company has changed. We did not have the same experience as we did the first time. I loved the design process. She was very helpful and informative. She did tell me it was the three months before the shutters got in which I was fine with. When the shutters came in, a set of shutters did not fit and the remote to our sliding glass door shade did not work either. They had to remeasure the shutters and told us it would take another three months. We went through that three times. It took them a total of 11 months to get our front shutters placed. I had to take off numerous days of work for them to come out and measure and come out and install and then just take it down. All I got was an apology voicemail. If you want to wait 11 months to get your shutters installed, this is the company for you. read more

Southwest Blinds & Shutters - The black paper blinds that we had in our house for months because they kept measuring wrong - Shades & Blinds Near Me - Gilbert, Arizona

Wasted two plus hours of my time and couldn't even provide a quote. Too many red flags including selling shutters that aren't local or basswood. Given recent customer reviews I don't want to do business with this company. read more

We had Johnathan install a replacement blind for a sliding door. He helped us select the exact shade that matched our other blinds. He was on time and performed his job expertly and with a friendly approach. We will call Southwest Blinds in Gilbert for any future repairs or replacements. We would request Johnathan as our tech. read more

What a truly refreshing experience--like being lectured by a disgruntled substitute teacher in an abandoned classroom. My wife and I visited the (blessedly) empty showroom on a Saturday afternoon. Our host for this fascinating seminar, who apparently felt introductions were beneath her, launched into a presentation. I dared to glance away for a fraction of a second, at which point she snapped, "Pay attention!" I genuinely thought I was about to be sent to the principal's office. Her condescending performance was flawless throughout, demonstrating a stunning level of disrespect you simply don't encounter every day--I almost applaud the commitment. The conversation peaked when I asked about their guarantee. She proudly declared they offered (and always had offered) a "lifetime warranty." I found this interesting, as I had the pleasure of purchasing blinds from this very company 15 years ago, and they've since achieved a level of catastrophic failure usually reserved for budget space missions (discoloration, peeling, multiple string breaks, and string end caps popping under normal use). When I called them previously regarding these issues, I was informed that none of them were covered. To my "host's" visible displeasure, I brought this history up. She promptly refused to look at my original contract and then, in the pièce de résistance, accused me of "embarrassing my wife" with my inconvenient questions about consumer protection. To summarize: This company's "lifetime warranty" is clearly a bait-and-switch scam, but the sheer, unadulterated disrespect from their representative takes the entire experience to a majestic new low. If you enjoy being actively told off by a stranger while contemplating a major home purchase, or if you just need a memorable story for your next dinner party, you absolutely must visit them. Just for kicks. read more

We started with Southwest shutters and blinds 5 years ago. They did a large project in our home. Told us originally that we had to have motors on our windows as they were too big for the manual tools. Which was a lie. One of the motors already broke. We had them come out to fix it and the technician broke our remote and said they would replace it, which now the company will not do. They have poor quality equipment. I would not use them. They put everything in, it breaks, and it's really expensive to replace. When calling the managers they are rude and not helpful. Very poor customer service. Buyer beware. read more

We had our blinds installed in 2018. Installation was great. There was an issue with the door blind and the technician re-ordered it. It took a while to get the new one, but it fit perfectly. Back then I would have recommended them. Fast forward to November 2024. Three of the louvers in one of my blinds fell out. It was supposed to be under warranty, so I called Costco, I bought the blinds through Costco. I called them on November 21, 2024. They told me they would have Southwest Blinds call me. On December 5, 2024 I finally got a call from Stephanie in "customer service". She said she would send me a warranty link. I never got it. I didn't know how she was even sending it. Email? Text? I searched my email in box, nothing from Southwest Blinds since 2018. I called her back on December 12, 2024. She never answers the phone. I left a message. Nothing. I got busy, it was Christmas. I called again January 15, 2025. Didn't hear back. So on January 17, 2025 I looked up their main number and called. The person that answered said that she would transfer me to customer service. I told her if no one answered that I would be calling right back. She said they were out to lunch and took my name and number and said she would have them call me right back. When Connie called me, she didn't even let me finish telling her about my problem and talked over me! She has since responded with an email, but I am so disgusted with this whole process and the lack of customer service (like other reviews I see here), that I am going to complain to Costco. Oh, and they are going to charge me $135 for this horrible service. Don't buy anything from this company. Their customer service does not exist. read more

Our experience with our new blinds was better than I would have ever expected. We ordered 2 rooms of the zebra blinds. Love them - the colors & how they operate as well as the wide variety of colors to choose from. We also order the natural fibers shades for our living room. They're so attractive & compliment the room. read more

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ive had my roller shade installed a few years ago, recently the charger was not working. I called them, told them my problem, they were out a few days later. Wyatt the service tech was very professional and knew what he was talking about. he had my shade working again within minutes! great company to work with! read more

Thank you Adam and Wyatt. Very professional and polite and answered all questions. ILOVE MY SHUTTERS.​ read more

Southwest Blinds & Shutters - Front room - Shades & Blinds Near Me - Gilbert, Arizona

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Andrew & Kevin are Fabulous! So easy to work with. Looking forward to the arrival of our curtains and blinds.

We recently purchased a new home and contacted Southwest Blinds and Shutters for information on Plantation Shutters and a large power sunscreen. I couldn't be more impressed with this company! My first interaction was with my salesperson, Rob, who called the night prior to our appointment to introduce himself prior to showing up at my home- what a classy touch! He showed up on time, was extremely thorough with his information, and never at one time did I feel pressured to purchase. Because this was such a large purchase I did meet with other companies as well, and ultimately went with Rob and Southwest Blinds and shutters. Honestly they were not the lowest price, but I was sold on the quality and service demonstrated. The products arrived and were installed sooner than the date estimated. The installation teams sent to my home were respectful and professional and did a fantastic job! We couldn't be more pleased with the products and our decision to go with Southwest Blinds and Shutters! read more

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Proper and warm greetings to the moment my wife and I walked in by Janet. We ended up buying curtains for our nook area. The installers, Corey & Louie, provide impeccable services. This is our second purchase through them, and our overall impression is impressive read more

Our shutter turned out amazing! It was a positive experience from the very beginning. Andrew helped us identify what we wanted, answered every question we had and updated us through out the wait period. The shutters were delivered and installed at the initial time they told us, so our expectations were met. Our installers, Kevin and James worked fast and again answered questions we had. Overall, everyone at Southwest Blinds and Shutters were knowledgeable, timely and friendly! read more

Whole house plantation shutters were installed last week and WOW! They completely upgraded the home to a new level of elegance. Professional installers made everything perfect, including removal of old blinds and curtains, patching and touch-up of old hardware holes, and cleanup to finish the job. Price was very very fair and the whole experience was A+. Highly recommend this company! Shawne H. read more

Pathetic ! The salesman came to my house about five weeks ago to measure. For the last five weeks I have been living in a fish bowl. No window coverings ! Finally two guys came today to install the blinds only to find out that his measurements are wrong. One again, back to the fish bowl. Terrible company! read more

I write this Yelp review having received service from Southwest Blinds & Shutters via Costco in Las Vegas and my contract indicates that the operation is from Gilbert, Arizona, thus why I am posting it here. From the initial sales person Michael coming to show us options to the installation of our window coverings by Anthony just yesterday, we are very pleased with our end result and the service Southwest Blinds have provided. Having recently remodeled a home, we are use to hiccups, delays and disappointments that come with contractors working in your home. We set the bar low, so we can manage the expectation of nobody ever being on time, nobody communicating well, there are always delays and as a homeowner you are often stuck. Southwest Blinds is how I wish our experience was with other businesses who have worked in our home. Southwest Blinds were always on time, they were clear and consistent in communication, Tawnie in the office was easily reachable, the quality of our Graber product is excellent and we feel we got a great value. Because quality window coverings don't come cheap, it is nice to feel your time, money and patronage is appreciated and valued. I feel like a valued customer, thank you. Be it in Arizona or if you walk into Costco in Las Vegas (Summerlin), I would not hesitate to recommend Southwest Blinds and Shutters to someone for their investment of window coverings in their home. read more

We were referred to Southwest Blinds and Shutters by our neighbor, we were looking to purchase blinds for our 20' slider. Janet was very knowledgeable, and helped us select a fabric and style that fit our needs. Since this was a new product, Louie had some trouble synching one of the panels. He was here for several hours and was not able to get the panel working correctly, not for lack of trying. He assured us that he would get someone here who could synch the panel, which he did. Wyatt came and was able to synch the panel with the others and they are working great. They are beautiful and functional. We are very happy with the product and great customer service from the team. read more

My installers Brad and Steve M. did an amazing job. We couldn't be any happier with their expertise and customer service. Knowledge and friendly ...made the experience stress free. You would be crazy to go somewhere else for blinds! From the first consultation to the installation, they adjusted to our budget and schedule. read more

Southwest Blinds & Shutters - The kitchen blinds help us insulate the room and cut the electric bill cost. - Shades & Blinds Near Me - Gilbert, Arizona

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Tyler and Cisco, our installers, were professional and courteous. The shutters dramatically changed the feel of the house. The team at Southwest Blinds was a pleasure to work with. read more

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We had motorized roller shades installed today and are so pleased with the entire process. Our designer, Rob, was so helpful and well informed during the design and sales process. The scheduler, I believe her name was Stephanie, was incredibly kind. Our installer, Kevin, did a wonderful job. We ordered our custom blinds and had them installed in less than a month. I received next-day installation once the blinds arrived. I was kept up to date during the entire project with weekly emails. I wish more companies could operate at this level of excellence, I am genuinely impressed and so happy with the results! read more

The Quality and the price of the shutters and blinds are excellent..Also,the installers are very Particular about their work..Adam did a great job installing my shutters on my French Doors!!! Thank you to all of the Staff at Southwest Shutters & Blinds... read more

I am not skilled at selecting window coverings. SouthWest blinds was the right company for me. Andrew arrived and ran me through the options. He was able to help me select the right color and styles for my windows and 12 x 8 foot sliding door. Next he came back to get the precise measurements. When my order came in Kevin arrived and installed everything perfectly. My phone calls to the company were always helpful. This company has its act together. Well done, thanks. read more

Andrew came to give us a free estimate. He was very detailed oriented person. We were looking for Screen Shades with motorized remote. He took measurements and later another person came for final measurements. The quality of our shades are amazing. The remote works perfectly. We are very happy with our window shades. Thank you read more

Every aspect about this company is TOP NOTCH!!! Starting with the designer, Perry, he was incredible!! Great price! Great product! Installation by Jacob and Tyler phenomenal!! I would highly recommend these guys!!!! read more

Shortly after my wife and I walked into Southwest Blinds & Shutters in Gilbert, my wife and I were greeted by Patty, our salesperson. Patty was very experienced and knowledgeable. We quickly chose our custom blackout blinds for our master bedroom. We received weekly updates regarding scheduling our final measurements and the manufacture dates re our blinds. Today (06/24/22) our blinds were installed by Sport. Sport arrived on time, and was extraordinarily professional, friendly, and engaging. Sport removed my old blinds and installed my new blackout blinds quickly and with surgical precision. Sport made the entire process seamless and efficient. In my opinion, Sport is a tremendous asset to Southwest Blinds & Shutters! I highly recommend Southwest Blinds & Shutters!! read more

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We did another project with Southwest Blinds and Shutters - this time, shutters in our whole house. The entire experience was awesome from our impromptu stop in the showroom to meeting at our house for measurements and installation. Could not recommend SW Blinds more to people. They are so friendly and affordable. We would recommend coming here! read more

I happened to see the location in the Peoria area of AZ and walked in to see Julie. They had great samples in the show room and she advised me to call TJ for an appointment to discuss options and prices. Booked my appointment and saw TJ, where he was so friendly and courteous. I was able to discuss what I wanted and he helped choose and design every room in my new build home. They also have great pay options which I utilized. They came out to measure and the order has been placed. So far they have made it pretty easy and really enjoyable. Can't wait for the finished product. Great staff !!!!! Great product !!!! read more

The shutters that were purchased and installed by Southwest blinds and shutters within the last year were improperly installed. While laying in bed with my husband, and two children, the entire shutter installation came off of the window, and fell directly onto us. Taking a look at the shutters, the shutters were only held into the wall by less than half an inch, seemingly only mounted onto the existing window frame. We reached out to the company, and have not been able to have a conversation with anyone in 3 days. read more

We needed a quote for all of our windows. Patty was so knowledgeable and helpful. Reasonable prices and clear estimates.

Sport was amazing! He set up our shutters and resolved any concerns we were having! I highly recommend this company! 10/10 experience!

We had some blinds converted to motorized ones and are very happy with the result. Want to give a shout out to our installer Adam. He patiently answered our questions and did a thorough job of demonstrating how to operate the blinds and charge the motors. read more

I stumbled upon Southwest Blinds and Shutters quite by accident after getting several estimates. I decided to schedule my consult and am very pleased I did. All the way from sales staff to office staff to installers, great company to do business with. They were very communicative and let me know the process and where my order was on a weekly basis. With CoVid slowing everything down, I appreciated the emails and phone calls that kept me in the loop. My window treatments look fantastic and the installers were very cordial and efficient. read more

Southwest Blinds & Shutters - Shutters, beautifully installed - Shades & Blinds Near Me - Gilbert, Arizona

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Sport and johnny came and saved the day by fixing the horrible job a week x employee did. I am very happy now with my customized shutters!

Repeat customer.....Stress Free....Quality merchandise and GREAT customer service! Installation was SUPERB!

Our Experience with Southwest Blinds & Shutters was very positive from the moment that Miranda showed up for our consultation, when we received her bid along with valuable photos and brochures to the installation by two amazing skilled installers. We were able to get more educated about the product, process, and the value for the investment which allowed us to put shutters in our entire home after living here for 15 years. In the photos attached you can see we have the pure white with mock sill. We also chose to go with the 4.5 louver which provides an amazing view especially when you also couple that with the clear view tilt. The product arrived on time as promised and installed that week. Both of the installers were here most of the day and were very kind, funny, personable, and respectful of us and our home. They cleaned up their mess when they left and you would have never known they were there! The warranty for these specific polymer shutters is unbeatable as well which is very important to our family given the investment. Hands down I would recommend both Miranda, the installers, and Southwest Blinds & Shutters to anyone; no matter the size of the project! We are loving our new shutters; thank you! Fiori's read more

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Janet came to our house at the end of February and helped us decide on the type of motorized roller shades we needed for our wall of windows which consists of 4 five foot windows. She was very knowledgeable about the product. Within 2 days Adam came to do the final measurement. On 3/29 Adam, Todd and Cheng came to install the shades. They did a fantastic job. Very knowledgeable especially when it came to programming the hub and connecting to our wifi. Thanks to all. read more

If I could give zero stars I would. We received quotes from a few companies and ended up going to the showroom in Gilbert where we spoke with the manager who was attentive, listed to our needs and provided suggestions on our requests. I'd say this added to our deciding factor with going with this company. After moving forward, we found out that the sales person misquoted/measured which was annoying, but we figured it out. Install was quick and the team was super nice and respectful of our home. The shutters are beautiful, however when you spend 13k and you realize once they leave that two of 19 sets of shutters are different than the rest and call to notify, customer service is non-existent. When speaking with Lee, he advised that he was going to call to find out the "why" this happened. Frankly, we don't care about the why - we would like for the two sets of shutters to be replaced ASAP to match the other 17 shutters in our home. Last point of contact was earlier this month - still no response or follow up. We will keep you posted. read more

Knowledgeable, professional and courteous staff, great products! See Echo for unique and beautiful suggestions! read more

Southwest Blinds & Shutters - Fabric valance and sliding panels - Shades & Blinds Near Me - Gilbert, Arizona

We have electric blinds for our sliding doors. One of the motors went out. We filled out the request form online. They called me the next day. The service team came a few days later to diagnosis the issue. They were early. They ordered the part promptly. And again were early for their appt. He was kind, quick and informative. Thank you for great service and product. read more

Everything was just great. Luke was very helpful and all the shades and shutters I picked out look great in my new condo...Service was great and the company kept in touch almost every week. I highly recommend Southwest Blinds and Shutters. Very caring staff... read more