Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

From the time I walked in the door, I was greeted warmly and the educating began about gas logs…read more There are a number of options available vented, vent-free, etc. The staff will explain the entire process and possess so much knowledge they can tell the size of a fireplace from a picture. The pricing is given up front with no up sales just plain great customer service. The installation was on-time and seamless. They provide a demonstration and explanation pf how to maintain the equipment. Highly recommend this business!

They have a showroom where you can see various styles and colors, that's great. The people in the…read moreoffice not very friendly. My first visit I was handed brochures and rushed out the door. He just wanted to get back to his ball game. The salesman came out and provided a quote, he was very knowledgeable and friendly but because I was having brick work done, he said he would have to come back out and re-measure. So when I am ready he suggested I go in the office and look at glass door colors. I did, the lady wasn't friendly either, handed me some samples to look at but couldnt answer any questions about products they sale. I left, after reading other reviews I a decided to keep looking.

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

Cool place, but be prepared for rude customer service. We took the time to shop, only to be told at…read morecheckout that the discounts posted on items were not being honored and we would be charged full price. When we asked about the discounts, a staff member rudely asked if we "haggle at Walmart," which felt disrespectful and uncalled for. We left disappointed and won't be returning

Pretty neat experience, inside and out. If you are in need of a fireplace, or fire pit, or pellet…read morefueled heater, you would do well to check out David's. But the real reason we were here, was to eat. In the back of David's is a full service restaurant called Manny's Cafe. You can read about Manny's here: https://www.yelp.com/biz/manny-s-cafe-hudson-oaks But in going to Manny's we also explored David's, and it was pretty interesting. Many fireplaces, both wood burning and gas are on display. As are all manor of fireplace supplies, screens, grates, tools, etc. Outside are many round fire pits, from very basic to very fancy (and expensive). There also seemed to be a large parts department, so if you are need of a fix, David's might be able to help. And there seemed to be a rather eclectic collection of other things for sale, that more or less fall in the home decor category. If your driving on 20, near Hudson Oaks, it might worth a stop to check the place out, and maybe have breakfast or lunch (or early dinner on Friday or Saturday). Bottom line: Pretty cool stop!

We had our chimney cleaned and they recommended that we spend $850.00 for a chemical clean, $850.00…read moreto repair a chimney crown, and $350.00 to replace the chimney cap. Seemed a little price so I called around for a second opinion and was able to get the chimney chemically cleaned for $399.00. He said the crown was not in need a repaired and the cap was fine too. When he observed the chimney, he could not believe we had it swept 2 weeks ago.

I got in touch with Rich at Right Way Chimney via Yelp, here and he was prompt to get back to me…read moreand schedule an appointment. He was on time and explained everything as he cleaned and inspected our chimney. He was also extremely careful to keep his working area covered, which was of course appreciated. The quote for the work was right on target and a great value. I definitely recommend him. I'll certainly be calling on Right Way Chimney when it's time for another chimney cleaning!

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Today was our 4th annual chimney service with this company. We burn a decent amount of firewood…read moreeach winter. Luke provides a level of quality, honest work, which is rare in my experiences.

Hands down the best in the Metroplex. Luke Sullivan knows his stuff and gives you his very best…read morediagnosis for what is best for your chimney and more.