I like this staff bc they are honest & they look into my questions & always reply back with an…read morehonest answer! Their service totally suffices all my service merchandise inquires & a look ways very honest! Great work fellas! See you all soon!

Been here several times and they are always great. A big shout out to Vic for his knowledge and…read morekindness and for changing my battery for me.

This has been my store for many years, HAS is past tense in this case. I had auto trouble in their…read moreparking lot. I do not have cell , so I ask to use the phone to call my wife. The kid at the register had to ask the manager and the manager just walked away. What kind of people occupy the planet today?

I was given the wrong wiper blades for my vehicle and came back to get it corrected. Not only did…read moreEric help me, but he found a buy one get one free deal and I got a partial refund. As well, he installed them for me before I left to make certain they were the right ones. He was friendly, professional and helpful. My son and I use the same Lewisville location for our autoparts needs, because we know we'll get everything we need sorted. Great store! Eric is awesome!

I Just got off the phone with Jason M. with the Auto Zone on Main here in Lewisville, on Main…read more Jason went above and beyond helping me. I had miss placed my paper work for my battery warranty and wanted to verifier how long it was for. Not as easy as it sounds with no longer have a land line and not using cell number much. Long story short he found the warranty and how long it was for. Gave me some needed advice on the battery. The guys here have always treated like I was their Mom, took care of all needs and question. Remember that a Please & Thank You still goes a long way. Thank You Jason, look forward to seeing you soon. God Bless All

I'm extremely disappointed with the customer service I received at this AutoZone. I came in because…read moremy battery wasn't working. The first employee who helped me was polite, tested the battery, and told me it needed to be recharged and retested. I asked if I could simply exchange it, and he seemed willing to help. Then another employee, a woman, stepped in and immediately had a rude, dismissive attitude. She told me they couldn't replace the battery unless it tested as completely dead. I explained that when I tried charging it myself, my charger said the battery was too low to charge. Instead of listening or trying to help, she cut me off and said, "Well, ours doesn't do that." She didn't ask any questions, didn't explain the process respectfully, and barely let me speak. She just took my battery, told me to "come pick it up tomorrow, we close in 20 minutes," and walked away. The entire interaction felt rushed, disrespectful, and like I was an inconvenience for simply asking questions. Customer service should never make people feel like they're bothering employees. I wasn't asking for anything unreasonable I just wanted help understanding my options. The difference between the first employee's professionalism and the way she treated me was night and day. I won't be returning to this location unless something changes. Management needs to address how customers are spoken to because no one deserves to be treated with that level of disrespect

Excellent experience! My 2003 Acura TL, S-model was completely dead on July 4th (of all days!) when…read moreI came out to start it around 5:30 PM. Had to call Roadside Assistance to jump it so I could get to O'Reilly's Auto Parts for a new battery before they closed. They said it was the alternator not the battery. Contacted DFW Mobile Repair and Hamm responded immediately with a price quote to fix it. Set up the appointment for mid-afternoon the next day, July 5th (Sunday, on a holiday weekend). Hamm was certainly knowledgeable, and after testing, said it was BOTH the battery and alternator. He replaced the alternator (which he had brought, having had my prior information as to car and model) and then drove to O'Reilly's nearby for a replacement battery which he then installed. In short, Hamm was responsive, capable, courteous and efficient. DFW saved the day (although I lost most of the holiday weekend with the problem!). Pricing wasn't cheap but was competitive I'd say. Give DFW a shot. Their customer service and mechanical work was outstanding. They also have a shop in addition to their mobile repair service. I will certainly consider them for all my future work! Dale B., Coppell, TX

We are new to Flower Mound, and we have found our new auto repair company! The 2008 Toyota's…read moreheadlights worked one day, but would not work the next day. I searched Yelp and found DFW Mobile Repair, and I will add my name to the 100+ satisfied customers! I've had the pleasure of working long-term with a couple of great mechanics in other cities. Now, I have the one who will be my third great mechanic here in my new hometown. Hamm worked to squeeze our car into his schedule the same day. He is knowledgeable, professional, punctual, trustworthy, and caring. He diagnosed and fixed the problem. He treated our car like it was his mom's car. And the cost was very reasonable. When I said goodbye to him, I said "Thank you, Dr. Hamm!" He giggled at that, but it's true.

The service here is hit or miss. Sometimes I will get great services. Unfortunately, like today,…read moreI bought new battery, took my old battery for credit. There are 3 people at the counter and only me at another customer at store. Pick up the battery which I ordered online. However, the Hispanic person at the counter said he was busy and can not credit the old battery. Will have to process later. I asked for a receipt for the old battery, he seemed irritated and said it will be processed by the time I get home. Well, it has yet to be done. Most of all, the associate seems to have an attitude with customer. Perhaps, training is needed. I may be checking out competitors and see if I get better service, common courtesy and. Respect.

This was such a terrible experience. I've had to deal with the team here for the last two weeks. I…read morepurchased a generator online, and when I arrived, they had no trace of my purchase. I ended up trying to purchase it in store 3 more times but they said something was wrong with their computers that day. Because of that, I was unable to get the discounted online price (the whole reason I even purchased it). I went around to get the generator put in my car. Without even trying, 3 workers stood there and stared at my car and said there was no way it would fit in my car. So I had to go around the corner and rent a U-Haul truck for the pickup. Just for the generator to actually be able to fit in my personal car! So the U-Haul was a waste. I ended up needing to return the unopened generator a week later, and I got the craziest run around from the staff. I attempted to return it, but no one knew how to process the return, even though I'd offered to get the customer service rep I'd spoken to earlier on the phone to provide them with clear instructions. They declined. So I brought the generator back to the store today and finally was able to return it. It just felt like the manager, Ryan, was looking to nitpick for reasons to not accept the return but as I mentioned it's completely unused and boxed. His attitude was very uncalled for. I will honestly truly never visit this location again and I probably won't shop at AAP because this was just too difficult of a process.

Went here to look at trailers and ready to buy. Sales guy walked us outside to look at trailers in…read morethe 100 deg Texas weather. After hanging with us for 15 min, he told us to continue to look and he's going to get info from his computer. 30+ min went by and he still didn't come out. So sweating like pigs we went to find him. He was with other customers at his desk and just left us hanging because he didn't want to be outside. We ended up going to McClains down the highway where we were treated great and we purchased our trailer. Terrible terrible customer service

Recently purchased a 2021 grand surveyor travel trailer through May's and the experience has been…read morefantastic. Completed the transaction via email and phone as we were traveling from out of state and knew exactly what we wanted. Joey, our sales rep was fantastic and he came thru on everything he said he would, plus more. When there was a problem with what Forest River advertised and what they actually put on the unit, Lisa, the manager made it right. As with anything, there were some things that needed to be corrected from the manufacture as part of the service warranty and Dave's service team (JT in particular) was awesome and timely. Would I buy from these folks again .. ABSOLUTELY. They really were A-MAYS-ING.