I'm extremely disappointed with the customer service I received at this AutoZone. I came in because…read moremy battery wasn't working. The first employee who helped me was polite, tested the battery, and told me it needed to be recharged and retested. I asked if I could simply exchange it, and he seemed willing to help. Then another employee, a woman, stepped in and immediately had a rude, dismissive attitude. She told me they couldn't replace the battery unless it tested as completely dead. I explained that when I tried charging it myself, my charger said the battery was too low to charge. Instead of listening or trying to help, she cut me off and said, "Well, ours doesn't do that." She didn't ask any questions, didn't explain the process respectfully, and barely let me speak. She just took my battery, told me to "come pick it up tomorrow, we close in 20 minutes," and walked away. The entire interaction felt rushed, disrespectful, and like I was an inconvenience for simply asking questions. Customer service should never make people feel like they're bothering employees. I wasn't asking for anything unreasonable I just wanted help understanding my options. The difference between the first employee's professionalism and the way she treated me was night and day. I won't be returning to this location unless something changes. Management needs to address how customers are spoken to because no one deserves to be treated with that level of disrespect

I'm extremely disappointed with the customer service at the AutoZone on Main Street in Louisville…read more An employee named Tassie, who appeared to be either a shift leader or manager, was rude and condescending from the moment we walked in. We came in to process a return, and her attitude made it very clear that she did not want to help us. To be fair, the other clerk working at the time was very helpful and polite. Unfortunately, I didn't catch his name, but he was the only one providing actual customer service during our visit. After we received our store credit, we continued shopping because we intended to buy more parts. Amanda went up to Tassie and politely asked if, when she had a moment and wasn't busy, she could help look up a part number for a control arm for her Mercedes under a commercial account. Tassie responded by asking, "Is it your commercial account? Are you the owner?" Amanda answered yes and confirmed she had the PIN. After that, Tassie simply looked back down at what she was doing and refused to acknowledge us or help any further. That kind of behavior is unacceptable, especially from someone who appears to be in a leadership position. When customers politely ask for help and are ready to spend money, ignoring them is not okay. I shop at this location regularly and spend money here often, which is why this experience was so frustrating. Management seriously needs to address how customers are being treated at this store.

Great experience. Went to these guys and they were very helpful all the way around. Definitely…read morewould recommend and Definitely would return.

We purchased a 2020 Toyota Tundra and was looking for a trustworthy local shop that specialized in…read moreoff road upgrades. We wanted someone local and small business because we love supporting small businesses. When we were referred to Epic Off road we paid them a visit. We had a cat shield installed then added a bed cover, power steps, plus an alignment. I am so happy we have found a trustworthy company that can handle all our off road needs. If you are ever in Lewisville stop by their shop and I guarantee you will not regret it whatsoever. Thank you Sam for all the hard work you put into our vehicle. Your workmanship is top notch and it shows. We look forward to our next upgrade.

This has been my store for many years, HAS is past tense in this case. I had auto trouble in their…read moreparking lot. I do not have cell , so I ask to use the phone to call my wife. The kid at the register had to ask the manager and the manager just walked away. What kind of people occupy the planet today?

I was given the wrong wiper blades for my vehicle and came back to get it corrected. Not only did…read moreEric help me, but he found a buy one get one free deal and I got a partial refund. As well, he installed them for me before I left to make certain they were the right ones. He was friendly, professional and helpful. My son and I use the same Lewisville location for our autoparts needs, because we know we'll get everything we need sorted. Great store! Eric is awesome!

I got in a bind and I was at the Mac SportsCenter with a dead battery. They were willing to bring…read moreme a battery and help me out!!! Very friendly very very helpful. I've never had any problems with any AutoZone. This one I especially recommend for their customer service!!

Used this location a couple times now. Friendly and helpful service. Answered all my questions and…read moredid free battery test.

We went to this location to pickup a few items to get my father's car back into working condition…read more I was happy they had all the items in stock. The employees were very helpful in finding all the items and were able to answer all our questions.

I just called looking for a part for my Isuzu pickup and the man who answered the phone was…read moreextremely polite and helpful. I've called a handful of yards and this one was by far the nicest and most knowledgable. Defiantly would recommend next time I need a part.

This was such a terrible experience. I've had to deal with the team here for the last two weeks. I…read morepurchased a generator online, and when I arrived, they had no trace of my purchase. I ended up trying to purchase it in store 3 more times but they said something was wrong with their computers that day. Because of that, I was unable to get the discounted online price (the whole reason I even purchased it). I went around to get the generator put in my car. Without even trying, 3 workers stood there and stared at my car and said there was no way it would fit in my car. So I had to go around the corner and rent a U-Haul truck for the pickup. Just for the generator to actually be able to fit in my personal car! So the U-Haul was a waste. I ended up needing to return the unopened generator a week later, and I got the craziest run around from the staff. I attempted to return it, but no one knew how to process the return, even though I'd offered to get the customer service rep I'd spoken to earlier on the phone to provide them with clear instructions. They declined. So I brought the generator back to the store today and finally was able to return it. It just felt like the manager, Ryan, was looking to nitpick for reasons to not accept the return but as I mentioned it's completely unused and boxed. His attitude was very uncalled for. I will honestly truly never visit this location again and I probably won't shop at AAP because this was just too difficult of a process.

Jennifer sold me a leaking battery. Went back to replace it per the warranty and was sent away…read morewithout a replacement battery telling me there was nothing they can do.

Great experience with this mechanic. Honest work, fair pricing, and excellent service. He came out…read morefor mobile repairs, was professional, knowledgeable, and made sure the job was done right. Thank you Houmod

Excellent experience! My 2003 Acura TL, S-model was completely dead on July 4th (of all days!) when…read moreI came out to start it around 5:30 PM. Had to call Roadside Assistance to jump it so I could get to O'Reilly's Auto Parts for a new battery before they closed. They said it was the alternator not the battery. Contacted DFW Mobile Repair and Hamm responded immediately with a price quote to fix it. Set up the appointment for mid-afternoon the next day, July 5th (Sunday, on a holiday weekend). Hamm was certainly knowledgeable, and after testing, said it was BOTH the battery and alternator. He replaced the alternator (which he had brought, having had my prior information as to car and model) and then drove to O'Reilly's nearby for a replacement battery which he then installed. In short, Hamm was responsive, capable, courteous and efficient. DFW saved the day (although I lost most of the holiday weekend with the problem!). Pricing wasn't cheap but was competitive I'd say. Give DFW a shot. Their customer service and mechanical work was outstanding. They also have a shop in addition to their mobile repair service. I will certainly consider them for all my future work! Dale B., Coppell, TX