Worst customer service anywhere. It is pathetic when one has to jump through hoops to pay the bill by phone or online. Their is a difference between security and idiocracy -- SWG is to the max on the idiocracy side ... read more

Make sure you pay your bill on time. If they turn off your gas and later pay your bill, they make you wait to turn it on. It's a necessity that you have to have gas to run your water heater and gas range. Why they make you wait is beyond my me. read more

The equal payment plan has had wild fluctuations for two years in a row. I called customer service twice and was dropped twice. Sent an email and got a lame irrelevant stock answer with a closed ticket and do-not-reply, twice. Go with solar energy and break the chains of this dying corporate monopoly!!! read more

Received a notice on my gate saying that my gas had been turned off due to: repairs on Company facilities and to call to have my gas turned back on. Tried calling the 1-877 number and it kept hanging up on me while going through the promps. It is now Saturday and of course they aren't open to take my call. It's been two days with no gas. I can't wash and dry my laundry or take a hot shower. This is BS!!! they should not be able do this and just leave you hanging with no way to get a hold of someone. read more

Horrible customer service. I signed up for automatic payments on my bill. You have to do it online because the representatives can't be bothered with those kinds of things. Since I never got any help, I must have done it wrong. My gas was shut off yesterday. I never received a notice, no one posted a notice to my door that it was off and when I log on to the app it doesn't say that I was disconnected. I called first thing this morning and was hung up on twice before ever speaking to someone. When I finally got through I was told that they won't be able to send someone out until tomorrow night to turn my gas on! That's unacceptable I have 2 kids and never even got a notice! When I asked to speak to someone else I got hung up on again! Finally after getting ahold of them again, they said they can have someone out today but I have to pay 80$. Horrible service! They were quick to take my money and shut me off without notice but can't come to turn it back on without a fee!? She told me that Fridays are their busiest days and it's Thursday today. Sounds like a huge scam to me. Can't wait till I move out of this awful place and can actually get REAL customer service. read more

if this was not a monopoly I would not do business with them. scheduled service turn on two weeks in advance for them to call me one hour before they wanted proof I bought the place and cancelled my turn on. this is on a Friday wtf. I am moving on with a baby with no hot water or way to cook food due to their error. you wait until the day of move in on a Friday and cancel my turn on. Do better southwest ! I hope you get competition so I can cancel this on the future. read more

Sunday we smelled gas upstairs and downstairs. Called Southwest Gas. Theit tech, Bryan was here immediately. He found the problem to be a faulty Earthquake Shut Off Valve. He removed it and relit our pilots. He verified everything to be working properly. Thank you Southwest Gas and Bryan for amazing service. read more

Called in, they explained everything perfectly and in detail. Everything they said they would do, they did! The technician nick was so nice, informative and was here perfect timing. He was very helpful & explained into detail how to fix the issues I had with my dryer. Thank you so much! You guys are amazing Oh and I also like that you guys have the option to do automatic payments Becca use that's easier for me &&&& it's a double bonus because they wave your deposit fee if you set up! read more

I am give this review on the customer service I received from Tamra. I had a dispute with my bill. Called in and they had to submit my dispute to upper management. Tamra told me that it could take awhile and if she did not hear anything by the next week she would call me to update me. On Thursday afternoon Tamra called and said she has not heard anything back yet, she said she would call me Friday or Monday and hopefully this issue would be resolved. Come today (Friday), Tamra called and said she heard back and gave me the results of my dispute. Tamra not only gave awesome customer service over the phone, but she stayed true to her word and called me back. Thank you for the awesome service Tamra!!!! read more

Southwest gas totally messed up my life. I had to sell my house in Victorville by spring this year. But somehow southwest gas removed the gas meter of my house and I was unale to sell the house. I tried to contact them so many times. I went to the office but it was closed because of covid. I called them so many times. They always say they will contact me within 7-10days but they never did. I had to keep calling them over and over since last year, no reply at all. I emailed them, no reply. Then finally they contact me back in the April and got a gas meter back last month. But it was too late. I lost the buyers for my house even though I got so many offres and the house was in escrow for two times. The buer waited till middle of May but had to give up, had to find another house. I really had to sell my house by this spring to pay off all my debts. So that I tried to contact southwest gas since last summer till this spring. Now I had to file bankruptcy, I lost all my credit cards accounts, going through foreclosure. Only if southwest had replied last year or before April, this didn't happen. Why their customer service kept ignoring my calls? The person who contacted me in April, he did a great job, installed the meter back in the end of May. But now it's too late. I lost the buyer, totally ruined everything of my life. read more

So many issues with billing. Can't seem to get with the program. Always getting extra charges and crap. Lame. Fix your billing department.

I made an service order online on 7/21 to establish an account and connect gas service 7/22 time frame from 7 am to end of day what a long time window. On 7/22, I see the service truck next door. My neighbor tells me the tech Luis was told they did not order service but his mom had him fix a leak. The tech ignores me and walks to his truck. I approach and state I'm the customer that created the service order for connecting of service he denies me the service and states I need to order again. I call their customer service and now have received another service appt this time from 2 to 4 on 7/23. I recommend it to the company to have their service techs participate in customer service seminars and to confirm valid service read more

While visiting relatives, I was asked to wait for their gas service to be turned on from 7:00 am until noon. They told me that the service technician came twice, knocked on the door no one answered so he left. They just moved in 5 days ago with very small kids w/no hot water or gas. I agreed to come over the next day to wait by the door until he arrived. I decided to catch him on video leaving without knocking on the door. And guess what? THAT IS EXACTLY WHAT HE DID! He drove up and waited 5 minutes and drove off. This is unacceptable! Look at the smoking gun video. Lol, his excuse was, "You can just call my supervisor, because I have another call, You can reschedule" (I will add the Video after my phone is fully charged) read more

They charge more than what you owe. This company is very unprofessional with their billing and when you try and call them for a complaint they treat you as if you don't know what your talking about and constantly repeat "Your getting confused" i have the bills right in front of me and yet they are very stubborn and disrespectful. I'd like to talk about my service with a lady named Francis Turner. Very poor customer service overall. Very rude behavior. Do yourself a favor and SAVE the bills they charge you and when your pay and how much. I guarantee you that you are paying more than what you owe. And saddest part is they will not try and change a thing, and will treat you as you don't know what you're talking about. Im changing companies after this horrible experience! read more

This is bullshit! I go to the Mariposa location to pay bill. There is a banner outside explaining that the kiosks are now at the Victor Valley Mall on Amargosa between Macy's and the food court. I get there and find THE KIOSK, which is near the security station by the back entrance to mall....YES, ONLY ONE IS IN SERVICE.....and why am I not surprised that they DON'T ACCEPT DEBIT/CREDIT CARDS!!!! To top it off, the closest ATM is in the movie theater that did not open for another 45 minutes. Take cash or check to be in the clear. You suck SW Gas, you don't have a problem taking our money, how about servicing your stinking kiosks,asshats!!! read more

They rob you, they give you extra bills, and when they take your service away they don't care if you have small children

It takes too long to talk to a customer service representative on the phone. When I do talk to one, I get a lady who is rude and impatient. I just asked a simple question. I asked why I got a bill for $13 when I wasn't home and was on vacation for a month. She gave me a long explanation why. When asked what I needed to do to avoid getting a bill, she said there was no way around that. She said that there would be a $10.70 basic service charge. If I decided to turn off the gas, she said that she may have to send someone over to start the gas again, which could cost $65. I asked what I needed to do to minimize my bill while I'm on vacation, she said, "What I just said" in a rude and annoyed manner. I called Southern California Edison and told the customer service representative that I'm going on vacation. She answered my questions, and she was nice. She wasn't rude. She didn't act annoyed. And I was on hold for only a couple minutes. I can't say any of that for Southwest Gas. The customer service representative for my internet service provider was cool too. She accommodated me and wasn't rude to me. I can't say that for Southwest Gas. read more

Worst. Company. EVER! I had just bought a new house in Apple Valley, CA and the seller did not communicate shutoff dates for Utilities. I called Southwest Gas after I discovered it was shut off. The was after a long day of moving in. That was Wednesday today is Saturday and I still have no gas! This means I have no heat or hot water. I have not been able to bath as the current water temperatures are close to freezing (currently 27 degrees) and I am not about to give myself hypothermia. On Wednesday when I originally called, I was told that the soonest they could turn it on was the Friday. I begged and pleaded and was finally able to get them to do a next day turn on. So I cleared my schedule and stayed home working on getting the house ready. Nobody from the company showed up. I just called and was now told the soonest I could get a tech out to turn on a utility is Monday. Because they don't have any techs that work weekends. FML. The rep was supper apologetic on the phone, but didn't actually do anything to fix my problem expediently. Apologies won't actually solve any of the problems I have right now and only mad her feel better. Let's not forget that they caused this problem to begin with and where very happy to apply the turn on fee. This is tantamount to stabbing a person in the stomach and then trying to sell them a bandage. So to recap. Service was stopped and has not been turned back on. This company will in no way provide any compassion or solution to solve the problem you are currently facing. If you can avoid them. They only want your money. I have paid them for the last 2 year on time monthly with direct deposit for the last 2 years but they can't get someone out here to remove a lock and cycle a water heater and stovetop. They SUCKSUCKSUCK! And wouldn't be doing this crap if they weren't the only provider of Natural gas in the area. If you can go Solar for heat and water and propane for cooking. But do yourself a favor and just avoid these cons at all cost. They just want your money and won't actually be there for you if you need them. I hope the baby doesn't make any major doodies that require a full bathing (yeah right! That kid is a regular Poopsmith). I can't even heat up water on the stovetop because it's gas. IF NEGATIVE STARS WERE A POSSIBILITY THEY WOULD HAVE MINUS INFINTIY FROM ME! read more

I wish I could rate this company 0 stars. I have had to call the Public Utility Commission on them multiple times. I was once shut off for literally no reason. I called, was on hold for over an hour and when I asked why the gas was shut off I was told for non payment. I told them that was strange as my entire payment cleared my account the week prior to them disconnecting my service. After a few moments on hold, I was told there was an error made and they would have someone out in 3 days to turn me back on. It was their mistake. I had no gas for over 24 hours even after calling the public utility commission because there was no one available to turn it on. When I moved, I transferred the gas from one address to the other address and they turned off the gas at the wrong address. Again they told me it was their mistake, this was on a Thursday, and at this point no one would be able to turn me back on for a week. Again, I called the public utility commission and they still couldn't get out until Monday even utilizing resources that are there to protect the consumer. No company should be allowed the monopoly. I wish there were other options. Considering switching over to propane. read more

They sent my daughter a letter for deposit of 315.00 after 4 years of service she has to be late on the bill because she is on a fixed income. Are they going to shut her gas off? she has 3 little ones under 4 years old. Who to complain to? read more

There needs to be competing companies for utilities. It isn't right that they have no consequences for poor customer service or lagging service support time. It has been over a week of me trying to get my gas started and will be almost another week before they are scheduled to come. It is unacceptable. I have moved into a place I can't stay at because I can't shower or cook. To top it off absolutely none if the underperforming idiots have the mental capacity to even attempt to have problem solving skills. read more

Slowest service ever. Been calling for a week, leaving a call back number, too...Nobody has gotten back about anything. Requested for service to start on the 15th, my move in date....was told I had an appointment scheduled anywhere between 7AM-anytime of day. All they do is let you WAIT!!!! You people need to get it together! read more

If I could give it a zero Stars I would, I never write bad reviews but I think the people who run this place are seriously missing some chromosomes. read more

Although, the technicians are nice and professional, the company is horrible they do not care about their customer's. They deserve 0 - stars. They do absolutely nothing to facilitate the customers needs are horribly expensive and since they have a monopoly they don't care. Given our harsh and extremely weather this company boarders on criminal the lack of service and lousy customer service they provide. read more

Horrible service the manger has smart remarks. Two they shut my gas off left no notice. I paid the bill that night once we figured the gas was off and called them the next morning which is Friday they tell me the next appointment is going to be Monday. What kind of company has no budget for technicians. I really miss SOCA gas. Me and my one year old will be delighted to wait tell Monday. read more

I come here to make payments. In person during office hours or drop-off box after hours. It can be crowded at times. A single line can reach outside just like the DMV. Nothing you can do about it, but at least you can talk to the customer service in person. Good customer service. read more

Well, well, well! Whom would have guessed, they are rude and obnoxious. We had not received a bill for a while and I called to find out why. A blanket refusal till I submitted the last 4 of my CDL. It was on the other side of the house. Understandable, but I was not asking for any sensitive information. I just wanted them to resend the bill. It more or less went further downhill after that. I believe everyone suggest SoCal gas as an answer, what a blessing that would be. read more

Their phone service is awful. Never had to wait less that 20 minutes to get connected. They need to hire more help.

The company is complete garbage. Kept giving me the run around about establishing service. Finally after 2 days of long on hold times and arguing I got my appointment time. They said 8am-noon. The tech showed up after noon. I would rate them lower but the technician Jon who showed up was very kind and friendly and apologized for being late. The company isn't good but the technician was very professional and kind read more

Worse customer service I have ever encountered in my 63 years on Earth. Why? Because there is NO customer service. Try calling them with a question. You will need to take the day off work. It will take you all day before anyone answers your call. Took me 5 hours and I called every number I could find multiple times. I give them a minus 10. "%×$#" or get off the pot folks. read more

I called sw gas about a leak on Sunday 9pm for safety shut it off, now I got the problem fixed yesterday, sw tells me they can't come turn back on until after Christmas, the weather is in the 20's we all have went to urgent Care for upper respiratory infections and meds, and we need showers. Christmas dinner we can kiss good bye. Should have never called yall. read more

southwest gas is the worst company! I moved from my previous location and never received my final bill. However, five weeks later I received a bill from collection stating I owe a final balance. Collection! what ever happen to sending the final bill. read more

At this particular location the employees are very nice. However, the company itself is horrible. I've been a customer at the same residence for 14 years. The past 2 years have been really hard for my family and we are, like others, barely making it. My gas payment has continually been late, but I have never had it shut off. Last year they made me pay an additonal $200.00 because of it. Hello, if I had the $200.00 I wouldn't be late. My situation hasn't gotten any better so yesterday I just got hit with another $60.00. What do they want me to do? My car is gone, and I'm barely holding onto my house. I guess as long as they get their money it doesn't matter if my children eat. Big Business can go to "____". read more

The most inaccessible customer service phone service I have ever experienced. No reasonable way to reach a person to confirm service dates/time, no reminder phone system for service window, have called on at least 6 different days without reaching a person. No company this size should claim on recording "experiencing high call volume" EVERY Day!?! The worst.... read more

ONE STAR because it wouldn't let me write if I don't click at least one (1). We purchase a house in Adelanto and turned on utilities on 11/2015. However, the house is vacant no gas has been used at all. Nevertheless the gas bills are ESRTREMELY HIGH! First bill $97.80, second bill, $140 +. I spoke to the next door neighbor asking him how much his bills are; he told me around $80, which makes sence because his house is biger with a large family and they LIVE THERE. I called customer service but after an hour waiting, as you all know, I talk to a lady who answer the phone. I explained her that the house is vacant and no one uses gas at all, but she just told me that I provably had appliances the are taking a lot of energy, that the water heater was provably set on very hot, or that may be the furnace was set to high. I told her that I did not know if the water heater was on very hot, or did not know about the furnace, but the termostat was off. Again, I told her the house is "VACANT" no one is using any thing. I told her to send a technisian to check again becausetaht had to be a mistake that is costing me (TO MUCH MONEY) she said they could only send one if it smel like gas because of a gas leak, but "again" she said, that they couldn't warranty that they will find anything. But if there was no gas leak I should hire a plummer to find out what the problem was. In conclusion, I got no help from them at all. I told her to shot off the gas for now, but I am terrified thinking about how high are the bills will be when I actually move there! IF SOME ONE HAS HAD THE SAME PROBLEM AND IT HAS BEEN FIXED, Can you please tell me what to do, who to talk to. PLEASE PLEASE! Oscar L. read more

I normally don't write reviews, unless the company is very deserving of one and in this case- this poor excuse of a company deserves ZERO stars!!! Southwest gas is GREEDY AND HEARTLESS!! And they deserve to go out of business!! As, customers are not their priority! I've had service with them for almost 8 years.... I take responsibility for not making my payment. I had thought my bill was due on the 7th of December 2014 so I figured we were good and would pay it Friday. Well No! It was due the 1st so they disconnected my services! For $200 dollars might I add.... it's not like I was in debt with a $1000 bill that I never pay! It was $200 freakin dollars! So I wake up, get my son in the bath (Not knowing my services were off) that turns Freezing within minutes! Called Southwest CRAP! And Nothing they can do until I pay it!! Now my kids can't shower for 3 days until I pay it! They have no clean pajamas/clothes can't cook for them, obviously I don't have money to buy something to eat... I finally am able yo pay it on Friday at 3am get a phone call in the morning telling me they can't come out today and if they do I have to agree to pay $80 dollars for same day service!!!! Otherwise they would leave our services disconnected through the whole weekend! I mean, customers are the LAST IF ANY PRIORITY of this company, and if it weren't for the customers there would be No business! The reason they treat their customers like this is because they Can there is NO competition for them, we have no other choice but to stay with them! This is WRONG!!!!! SOMETHING NEEDS TO GET DONE ABOUT THIS!!!!!!!!! read more