Zeb & his crew really deserve a 5-Star rating. They went over and above figuring out and fixing a…read moreslab leak. A consultant they called in with diagnostic equipment has done diagnostics for 40 years. In that time frame our leak was due to bizarre circumstances he'd only encountered (counting ours) 4 times. His diagnosis enabled Chris to effect the repair quickly and beautifully. Thanks guys!

Absolutely amazing service!! I called because of the great…read morereviews and sure enough everything aligned. They had amazing customer service, Cameron came out to take a look at my issue and resolved it right away. Great customer service from both parties and they are very honest. Definitely a plumbing company that I would highly recommend. They are not out to get you for your money, they are very honest. I am so grateful I found a company I can count on for my plumbing needs.

Service was fast, pricing was good and the job was done well. Highly recommend Chris he knows what…read morehe is doing

Been working with this plumber for a while now he even helped repipe my whole house that had…read morepressure issues. He is very good with prices and won't try to take an arm and a leg.

Every encounter I had with a company representative was great; Rebecca, who took my call, Devin who…read morecame to conduct the inspection or complete the work, Abraham who helped with running the numbers. The customer service was top tier. I will definitely be contacting them when I have any other issues.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

I was going to try and tackle changing out the washers on my newly-leaking bathroom sink faucet…read more Glad I didn't. I called Helping Hand Plumbing instead. Ralph had to fight the badly calcified parts just to try and get to the washers. I asked if it would be too late to consider replacing the whole faucet, which they happily agreed to. Not only did he replace the faucet, he replaced the calcified-frozen inlet valves and lines as well as the drain piping under the sink at a very reasonable price. As always, professionally handled all the way, and importantly rare, both Ralph and Rita are two of the most kind and humble people I've ever met.

100/10!!! Fast and friendly service that I don't believe can be beat! Our sink had clogged…read moreresulting in our dishwasher backing-up/leaking and what we thought was gonna be an expensive and timely repair ended up being a quick and painless fix. Beyond happy with the service and price, couldn't ask for more reasonable pricing from nicer people, truly a high desert gem!

Today I had a plumbing problem toilet backed up sewage, drained all in the tub so I called Roto…read morerouter when he arrived. I told him my situation so he looked all around the house for the drain out pipe not once but twice then we began to have conversation. He was nice and professional and calm. I was the one that was a little upset upset because because all houses have a drain out. He explained to me that it depends on the builder the bills the house, but he pointed on top of the roof and said that's it. He explained to me that there would be an additional cost to go up on the roof to unclog the pipe. I agree to the price and he set up his equipment and spent time doing his job. We had several different conversations as he was working, he was nice and professional kept a smile on his face working and eventually he unclogged it. I was very happy, but he told me the situation was that there was route that broke the pipe and he would located and tell me what he did was in the front lawn, and that most likely the problem would return he gave me some estimates and I was OK with them. I just want to say that this gentleman was very patient with an old man very patient. I appreciate the service. Appreciate a good job be done and while he was here, my toilet was running water. I asked him. Did he have any parts to own his truck to fix the running toilet? He said he did. He told me the price he repaired it and added to the other price and he done an excellent job with the excellent attitude. I would recommend Roto-Rooter Victorville to anyone.

we called roto rooter about our toilet being clogged…read more they told us it was a free estimate. after he inspected the toilet, he advised us that we needed a new toilet then he charged us $200. which we paid. then he got our permission to go out and buy a new toilet before we knew it, after everything was said, and done, then we owed another $325.00 the receipt didn't even explain what all the different chargers were to equal this amount of money. first, we paid $200, then later it was another $325, without anything being itemized on the invoice. we have no idea of the type of toilet he bought, or any other expenses that were incurred i believe that we totally overpaid for the services, and got taken advantage of. we would greatly appreciate getting some of our money refunded back to us, for the lack of communication, and no breakdown of the different costs on the invoice.

Cory responded to my inquiry within minutes of my initial inquiry on Yelp. He gave me a very…read morespecific, reasonable and comprehensive quote and said he could do the job the same day. He was true to his quote and did, in fact, complete the job that same day. The job went very smoothly, and he displayed a competence that was comforting. He also stuck to his quote to the Dollar. Aside from displaying a high level of competence, he was a pleasure to talk to. I especially liked the motto on his calling card: If your wife's not in hot water, you are! I highly recommend him for any plumbing job you may have.

Cory provides Great Service! Very responsive,knowledgeable and reliable. Goes above and beyond to…read morenot only repair but also helps you understand what is happening.

Our kitchen sink was leaking and we made a call to Thompson Family Plumbing…read more They were able to dispatch a technician pretty quickly and communicated the ETA and the technician's name. I really appreciate that. We had a little complication, so we ended up with two technicians coming out. Both Jarod and Alberto provided exceptional customer service and were knowledgeable of what needed to be done. I last used Thompson about 6 years ago and it's nice to see nothing has changed. Thank you Thompson Family Plumbing for taking care of my family's plumbing needs.

I needed a quote for a hot water heater replacement Thompson family team was very responsive…read more Thompson sent out their technician Gabriel within the hour to assess the job. he left me with a very competitive quote. This is definitely a company to call on. Gabriel is very professional and knowledgeable.

My technician Aldolpho was very knowledgeable, professional and polite. I would recommend this…read morecompany.

Like most service companies, this place grossly overcharges for services rendered, so this review…read moreisn't about that, it's about their aggressive sales tactics. Any company that pressures clients into making quick purchases using the "that price is good for today only" gimmick doesn't get my business. The technician that came to my home actually told me they don't need my business and then proceeded to tell me he makes 200K / year, with their sales folks making 300-400K/year. Their prices are so overinflated they can discount services by 50% and still make money. Let that sink in.

Highly recommend great service Danny really helped me out with a leak that was unknown for a while…read moregetting a very high water bill and all water company was able to tell me was to find a plumber and I was very stressed out and worried it was going to cost a lot Danny assessed the leak and gave a fair price communicated with me throughout the job and fixed the leak quickly giving me peace of mind and so grateful for his service and great customer service this company really there for their community when needed thank you Danny

Danny is always there when we need him, came thru and gives us the best prices. He knows his stuff…read moreand his staff does too. Has all the right tools for the job and never disappoints! This is our family's goto plumbing service .. don't hesitate to call him for your plumbing needs!

I found myself in need of a plumber today and was fortunate to connect with Guillen Family…read morePlumbing. They were able to work me into their schedule, which I really appreciated. From start to finish, they were professional, communicated clearly, and took the time to thoroughly assess the job before providing a fair and honest price. Their knowledge and expertise were evident right away. I was also impressed by the pride they take in their work--their vehicle, tools, and overall appearance reflect a true professional. Highly recommend--this is a 5-star company!

Roy fixed my leaky shower handle and my water heater valve that was not properly installed nor…read morefixed by my seller when I bought my house. He was on time, professional, and very clean. No mess left behind. When o walked in to ask questions my heart was happy to see he covered everything to ensure things wouldn't get dirty or damaged. He did an amazing job, went above and beyond, and the price was perfect. Would highly recommend!!!