Called to make an appointment to have the outside handle of my car replaced. When I took my CR-V in, Ralph Hernandez, the Business Owner, looked at the car and further checked the front hood area, which needed bracing. He ordered the Handle and asked me to bring the car in the following week when the handle should come in. Within an hour and a half, my car was fixed. Excellent job! Excellent service--he braced the loose body parts as well. Mr. Hernandez is honest and communicates with confidence about his work due to his knowledge and his well-trained and competent crew. I was highly impressed with the quality of work and service, and would highly recommend this body shop! Huge thank you, Ralph Hernandez and crew - 5 Star Collision! Based on a 5-star rating- 5 being excellent - I rate this business a Big 5 Star! ***** read more

My truck needed a fender replacement, they had great customer service and the work was done efficiently. Thanks Five Star Collision!

Best in the business!!! They paint matched my grill perfectly on my jeep and installed 4th brake light. Justus was very helpful and great communicator! read more

I took my Subaru Outback to Ralph at 5 Star Collision after being quoted an exorbitant amount(insurance claim) at nearby larger auto body repair shop. This larger competitor added 3000K to the insurance adjuster's estimate for addt'l work they said would be required without even dismantling . They then informed me that once they did take the car apart and actually "saw" the interior damage the cost would likely be even higher! My beloved(albeit older) Subaru was in otherwise fine condition but was now declared a total loss. Enter 5 Star Colliision to the rescue! Ralph made arrangements for the car to be picked up , took it to his shop to be dismantled and provided a much more reasonable estimate to complete the work. He promised me he would and he did. He made it affordable for me to have the car repaired and keep it despite being declared a total loss. And, the work he, his son and crew did was absolutely beautiful! It looks brand new! I highly recommend 5 Star Collision! In addition to charging a much more fair and honest price to restore my Outback they also included a Lifetime Warranty on parts and labor and three year warranty on the paint! Ralph you're my El Paso auto body hero! read more

Took a 39 Ford in for a paint job. Ralph quoted the job and said it will take 4 months to paint it. 18 moths later Ralph said it was almost ready but it still needed to be buffed and asked for payment. I trusted Ralph because he had already painted a few other vehicles with no issues. Got the car out is the sun and it was a disaster. He said it needed to be repainted. Again he lied to Jerry telling him he needed another week. Month goes by and he said he needed more time. He left the fenders, running boards, hood and grill outside in the elements. We went a week later and the car was sanded. Asked for the money back and he refused and said to leave it. We ended up picking up the car and most of the parts. He lost parts to the car too. Also we purchased new windshield and rubber and he turned that into a mess as well. ****** Stay away from this place ***** read more

I came here to fix my rear car bumper which i had held on by some tape. They took me in right away with open arms, took my car into there shop and told me to sit down and relax. The boss even turned on some football for me! The mechanic went above and beyond for my bumper which was already a simple fix, he went as far as fixing my paint that I had damaged by the tape as well as fixing my rear bumper very well and adding some clips. They originally told me that the would just put on bumper glue, but the mechanic did more and stayed firm on our original price which was fairly cheap. If I wasn't moving from El Paso I would keep going to 5 star collision. I was very satisfied with this place. read more

The best experience I've had with an auto collision center. Ralph was so friendly and welcoming during the whole process. He even put my insurance claim rep in place when he was harassing me about going to a body shop out of network. My car looks beautiful again all thanks to this place. I would recommend again and again! read more

Excellent service! Ralph was super helpful and friendly. My car looks brand new and they even helped me with my deductible! 5 Star can not compete with any other body shop in El Paso! read more