I love this place every time I go! Peaceful ambiance, quality of services and true relaxation.read more

The men's area showers need a full... fix -- the tiles are exposed to the point of CUTTING you, and…read morethat is absolutely not safe. Outside of that... they had the steam room and sauna temps up ENTIRELY too high; like beyond the threshold of human comfort... also, the floor in the salt room or whatever, was SO HOT I swear it almost melted skin off! Temperature control checks need to be done here more often! I will just go to Lake Steam next time... at least they regulate the temperature appropriately. You aren't suffocating yourself within 2 seconds. I had to cool pool plunge a COUPLE of times, just to be able to keep... myself from overheating. Literally, I think the temps were approaching 130-135F -- it was almost too hot to sit on the wood in the sauna, and the steam room was so bad... it wasn't even 1 minute and I was out of there. Stayed maybe 1 hour total. I felt... for the money paid, that isn't worth it.

We recently renovated a bathroom to try to fit a deeper tub. I ran across Hydro Massage tubs during…read moremy searches for a deep tub that could fit in a 60" alcove. When I found the Lacie Deluxe with the 18" water depth I decided it was worth the risk and go with it. I ended up getting the Gold series with all the bells and whistles. Ron spoke with me when I reached out to him and answered all my questions. I cannot express to you how much I LOVE this tub. I do recommend getting both jets as the whirlpool jets heat up the water and the air jets cool it down. The quality of the tub is great and it arrived in perfect condition. The value of all the features and quality of the tub is worth it alone. I highly recommend getting a tub from Hydro Massage!

Second update - with continued effort from the company owner, Ron Stevens, we were able to…read moresuccessfully resolve our hydro water pressure issues. We now have a great hydro circulation, and are super happy with the jetted tub. Great customer support, dogged determination to work on the issue and get it resolved.

Service is amazing. I accidentally locked my tub in sleep mode and Crystal and then Josh walked…read moreme through the steps to get it up and running. The manual directions did not help me, but hey fixed it right away, over the phone, with a different sequence of steps. Took extra time with me on the phone, returned my message very quickly, and best of all--saved me a service call. thanks so much. I've been a customer since 2004 with two tubs and they have always been wonderful Cindy H

Great service and extremely knowledgeable. I have an older tub, my second with them, which is 10+…read moreyears. The great thing about this team is that they can talk me through everything, even with an older tubs right down to how to a trouble shoot a fuse that you can repair yourself. Looking forward to my next purchase on a newer model...not because they have awesome tubs, but far and above the best service in the state. You all Rock and thanks for all you have done for the past 19 years.

The Central Recreation Center is a great place to workout, swim and take classes!…read more I take cycle classes (Wednesday, Saturday & Sunday) with instructor Cherise and it's absolutely a wonderful time! The recreation center is always clean and it's a great spot for working out!

I am extremely displeased to learn of Elgin leaving Central rec center!! I will not be renewing my…read moremembership when it expires in four months. What is wrong with the City Of Aurora?!? Pay your employees what they deserve so they will stay. SHAME ON YOU!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

We've purchased two hot tubs from this business - one used and one new. The service and support…read morewe've received have been outstanding. They stand by their products and have gone over and above to fix any problems. I highly recommend them!

Great place for hot tubs. It is very hard to find somebody…read morenowadays that knows everything about what they are selling. They can answer all your hot tub questions. It's a shame somebody would give this business 2 stars because they found filters cheaper on Amazon. Of course everything is cheaper on Amazon they have no overhead to pay for. Unfortunately there's just no remedy for stupidity.

Where to begin? We had been researching spas for more than a year, and finally pulled the trigger…read morelast fall on the make/model we decided on (Bullfrog R7L). Had a positive experience from the start (Derek at the Castle Rock location), to regular status updates to/from CSR (Barrett at the Denver location), through delivery/setup (Chase/Rex/Andre from the Denver location) through follow-up and troubleshooting (Derek again, and Evan at Denver location). FIve stars all the way through! Additional detail for exemplary review: Spa was initially wired by an independent licensed electrician (NOT associated with Colorado Custom Spas) who made enough mistakes to render the spa dead in the water (no pun intended), which became apparent immediately after filling. When the issues were reported to Derek, his immediate concern was the sub-freezing temperatures that were expected that night. He personally drove from Castle Rock to Elizabeth after hours to deliver a submersible pump to ensure the components didn't freeze. He also arranged for Evan to come up the following morning. He inspected the initial wiring (again, NOT done by an electrician associated with CCS), came up with a fix to provide heat and circulation immediately, and provided input on the other errors he identified that needed to be addressed for safety reasons. He also provided input to the previous electrician to ensure that corrective action was taken care of by the party that made the errors. On top of all this, he called back the following day to check in! Typically, not a user of social media to either torch vendors online with negative reviews, or give glowing reviews when either is not warranted. In this case, however, I thought I would be remiss not to recognize exemplary customer service, especially in a day and age where this seems to be a foreign concept to many businesses.

If you are considering getting a spa go to Colorado Custom Spas. After looking in the Colorado…read moreSprings area (and almost going a different way) we took the 20 min drive to Castle Rock. We met Sam Gore and were blown away! He and his team were nice and educational. Not pushy at all. They helped us figure out what would work for our project. And even consulted with our landscaper. Delivery was very smooth. Scott and his team really knew what they were doing. We look forward to many relaxing soaks in our new spa.

Tim, Shawn and Brian just delivered our brand-new spa. I have to say so far it looks beautiful, we…read morehaven't hooked it up yet that review will come later. As for delivery, the guys were informative, courteous and professiona. it was set up in an expeditious and professional manner. They went over all the chemicals and everything concerning the hot tub . We're going to hook it up tonight, I'll do another review after we sit in it for a while. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.