Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

-our season long contract was canceled right before summer…read more-our pool always seemed to come up with very costly repairs that never seemed to be needed before their service, even repairs that seem to happen twice to the same parts??? -they frequently rescheduled routine maintenance schedules -always had a bad feeling about them. Trust your gut & look elsewhere

I had a Hot Tub that stopped working and Dwight was able to come out, diagnose the issue, and then…read moreengineer a repair that simplified the wiring (2 switches to 1 switch) and reduced the overall cost of the repair. He was on-time, efficient and clearly knew his way around a Hot Tub circuit board. Strongly recommended

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

I first was given Don's contact through the spa manufacture Clearwater. Our spa is over twenty…read moreyears old and we had a power outage while out of town. Contacting Don we made appointment for two weeks out to fit our schedule. He arrived on time to trouble shot the problem. Turn out to be a shorted circuit board. This item not available because of the age. Don recommended to replace the whole heater assembly. It was available in stock and would replace my old unit. We agree he would come back and install unit. Again he was on time and very friendly. After a couple of hours everything hooked up and spa ran great. He recommended we install a surge breaker at the power box. Don return after a few days and installed it. Don has become my go to spa guy. He was knowledgeable, and friendly. I would highly recommend him.

We bought a home to renovate, and Don came to diagnose why our hot tub didn't work. He said good…read morenews, it will only be $25 for a switch, and it will be a week. After over a month, he installed the switch and said there's no gas at the hot tub. He said it wasn't his responsibility to know that there was no gas. We then had to hire a gas contractor to install a new gas line to the tub, which took another month and cost $600. Did I mention the $25 job with Sound City cost $700 not $25? (There was also a filter to replace he said would cost $200 that cost $400) And that Don left garbage laying around? That he was combative and non professional? Seriously the WORST HOT TUB REPAIR ANYWHERE. Go elsewhere.

They have always come thru when I need my jacuzzi cleaned, the top changed, or some maintenance…read moreissue such as leaking hoses and pipes. They are very reasonably priced and Karen is very nice to work with. Definitely recommend them if you have jacuzzi service needs.

Wow. After trying so many technicians, Karen and Cameron were the PERFECT combination. Karen was…read moreso responsive and easy to work with. And Cameron was like a detective to figure out what was wrong and figure it out when so many others failed. THANK YOU for all your help - we highly recommend!

I had a great experience with Splash Guardians!…read more Diego got me a reasonable quote within a day of my reaching out and we were able to schedule for the same week. When he got hung up at the job before mine, he let me know that he was delayed. He gave me a heads up text with an ETA when he was on his way to my house. He was able to winterize my hot tub, flush out the lines, and left everything immaculate. He answered all of my questions and gave solid recommendations regarding how to care for the tub moving forward. I would not hesitate to use his services again in the future!

Splash Guardian's service is first rate…read more They made sure to get the job done and the outcomes where the Pentair pump was working as intended. Edgar was a great help and appreciate his consistent support and help to triage and address till the problem was resolved. They are professional and responsive. Definitely give them a shot! Would highly recommend Splash Guardian for any of your pool needs!!

Ian Thornquist quickly diagnosed and fixed a leak in our aging hot tub, and offered new filters but…read moredecided that ours were still serviceable and would last a couple of more years. He was very professional and trustworthy.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!