This deserves a 5 star post! Customer service means actually caring about your customers. Our…read moreborder collie Bentley traveled everywhere with us, making frequent visits to the Fairfield Inn & Suites in Midland. We checked in late last night saddened by the loss of our sweet boy Bentley. Overnight Kass had placed a goodie bag on our door with a beautiful drawing of our sweet Angel Bentley! Wow, this was so special! A reminder of how special Bentley was, how caring people can be and a reminder that Bentley does in fact still travels with us! Thank you Kass and thank you Fairfield!

Melva, if i have the name correct - the manager is extremely rude and unprofessional. I will never…read morebook through this hotel again. She hung up mid conversation while trying to figure out payment options and continued to lie about a conversation that was had in front of myself and my manger. When checking in last night I specifically said this card was to purchase the Gatorade she did not ask if I was changing the card on file considering the stay was already booked from the travel agency that my employer uses. She lied several times, was extremely rude, hung up during conversation and threatened to cancel my room today if she didn't receive my business card number which I don't have access to. Sad to know that she's in management and that these things go on within this hotel.

We had an early morning flight out of Midland and decided to stay at the Homewood Suits for the…read morenight. We stay in many Hilton properties and are usually completely satisfied. However, today.... They rated a BIG FAILURE in my book!!!! As we were leaving with all our suitcases, we got to the elevator on the second floor and there was a sign that noted the panel was broken, call the front desk and they will send the elevator up. Well we called.... Called.... And called again! For 10 minutes I was on hold. I ran down the stairs, still calling, to get the elevator myself. As I ran through the lobby..... not a person in sight! I did hear the phone ringing loudly! I got to the elevator, got my kid and the luggage and returned to the lobby. Then I see it.... The front desk worker.... SLEEPING ON THE COUCH WITH HER BLANKET!!!! To say I was upset is an understatement! I took pictures of the sight because it was so unbelievable to me!!!! Then I woke her up!!!! She was surprised but not apologetic at all, which made it worse! We were late to the airport to start our 14 hour trek home. Thanks Homewood Suits..... I appreciate your unprofessional hotel experience!

The Homewood Suites by Hilton in Odessa, Texas, ended up being so disappointing on June 9-10, 2024…read more This was the final destination of a week-long vacation for my girls and mme. We never even interacted with a single staff member. My key was accessed through the app. That's probably a good thing as our late flight arrival in Midland put us here at around 1AM. Our suite with a king bed and couch with a pull-out bed and kitchenette (room #438) set me back $154.99 for just that one night. This included a $3.87 "parking recapture fee." I parked myself. There was ample parking. What was there to recapture? CONS - Ice machine on level 4 was missing. - spiders/webs in bathroom - Pool was filthy. It's green, brown & black. So disappointed as this was the way we were going to end our trip... with a final dip in a pool, but it was more like a swamp. Yuck! - could hear our neighbors easily with door shut - no soap or shampoo was provided in our bathroom PROS + Well-lit lot at night. + Coffee Bean coffee. + Small tv but good channels. + Nice restaurants within a short driving distance. I will look elsewhere next time.

I stayed at this property twice, giving it the benefit of the doubt the second go around. We were…read moreon the 1st floor. The room was horrible but I cleaned it with bleach. The first stay my husband had to track down a board due to the fact our window did not lock. We said ok, maybe it's ok now. The room carpet was so nasty that it ruined many of pairs of socks. They do have construction happening, but a true construction project, you use caution tape or signs to notify. They had done of the sorts saying it was a construction zone proceed with caution. The first stay, I had one of the first desk ladies be rude and laugh in my face because I explained that I had chemo brain and was having trouble understanding. The thing that truly did this stay all in was when the owner had the audacity to infrisge on my husbands right to free speech. The owner literally called and told me to control my husband because he was speaking to the front desk guy. I was appalled. Then kept running his mouth that he was listening to audio that my husband was asking stupid questions. Well my husband was simply asking who they were using as a construction crew. My husband picked up over 13 nails in the parking lot because the construction crew was not doing so. Spoke to the owner about that, which he was rude, saying we knew construction was going on and he was not reliable for nails in tires when actually he would be held liable due to it his property. The hall way and lobby is extremely hot because the owner will not put a new breaker in. It's almost like he is running a sweat shop. Not to mention the mold, all in the restroom. I had front desk staff just walk in the room on me and my son. My husband has photos of a lot more. And I'm willing to post them

The king room that I reserved WEEKS ago was not available, although another king was. The manager…read morerefused to upgrade me to that one but gave us a double queen instead. My hubby needs sleeping space but even after 36 years we still like to share a bed! The room was cramped with the two beds. Only space for one chair so someone had to sit on the bed. There was no room to walk around or get from the ac unit to the tv without climbing over or moving something. The tv remote had to be switched at the front desk. While the linens were nice and clean the bed was hard. If we would have gotten the bigger bed that I reserved, our experience would have been quite different. Breakfast was good. Staff was nice. Manager sucked.

Slow check in process, staff wearing no masks (hey, it's Texas), no hot breakfast, no milk for…read morecereal provided and the "IHG Clean Team" did a poor job on our room - stained bed skirts, hair on the newly cleaned bathroom floor and sticky carpeting... gross. And charging $7 to park in the middle of nowhere is an absolute joke of a policy. Please don't insult me... No thanks IHG, you lost me as a customer.

First let me say, I am a platinum diamond member. I stay at IHGs, a lot. This is by far the worst…read moreholiday inn I have ever been to. Checking in has been a nightmare. I checked in on Sunday for what I thought was sun-Fri. Apparently they thought I was supposed to check in on sat. So they put me as a no show. Um no. The original room had a ceiling leak with mold behind the wallpaper. The wall paper was peeling from the walls. Apparently there was a roof leak and it didn't surprise anyone. Moved to another room. Not so great, definitely smelled like smoke, but not leaking and seemed clean enough. Next day get a call, telling me check out was at noon why was my stuff still there. Um but I'm checked in until Friday. Turns out this hotels computer system doesn't look at the online reservations. Oh let me fix it. They Go on line change my reservation to Sunday to Sunday. Have to go to the hotel to fix it by waiting literally 20 mins for the desk guy to answer a phone call and check an alarm.. he ran to the room because he was trying to catch the guests smoking. The next day, I get a call at work because my hair dye got on towels. First, I had my do not disturb sign up, second, the towel in question would wash out. Third, pretty sure the maid only came in so she could snoop around my stuff because I know someone moved my stuff around in my luggage. . So I would suggest to never keep anything personal or valuable. Basically unless you have to, stay away from this hotel. I wish I had stayed at the Hilton garden inn next door.

First review in maybe a year. I usually dont review places anymore if there good because I feel…read morepeople already have it covered lol. But I just CAN NOT get past how much this place SUCKS. First thing we noticed is in there nicer rooms the 2 bed room part of our suites shower is not great. The plug for the bath would not stay up and tiles squeaked. Minor issues. But the thing that really made us mad or set us the wrong way about this hotel is that after we finished swimming in the pool we looked down and saw a dead mouse in the pool. Still have a week or two more here. Ridiculous.

Laundry room has needed repairs for months and for the past month it is completely broken (all…read morewashers and dryers). Free laundry before now you have to leave site and pay for your laundry around the corner. Main elevator has been broken for months and now the only other elevator is broken. Swimming pool is open but doesn't look like anyone has cleaned it. Food and beer M-W is nice but hardly makes up for the deficiencies. Pantry runs out of supplies and is out for sometimes weeks. Room is comfortable and the staff (both housekeeping and front desk) are all so nice.

Overall, I had a great stay and would definitely consider staying here again as I was in town to…read morevisit family. The room was very spacious, the bed was large and comfortable, and my husband appreciated the big TV. The shower had great hot water. The hotel itself is very nice, especially the lobby and bar area. Parking was easy and convenient as we're able to park right in the front entrance with no issues both nights being there, and the location is excellent. It's right across from Torchy's Tacos and next to Starbucks. The only reasons I didn't give it 5 stars were that the pool was smaller than I expected and there wasn't a hot tub/jacuzzi. Also, because of the hardwood floors, I could hear the guests upstairs walking. Overall, it's a clean, comfortable hotel in a great location, and I'd recommend it and I would stay again.

I stayed at the Odessa Marriott for a work trip (8 nights), and the staff was truly exceptional…read more The hotel itself is beautifully designed, with spacious guest rooms and well‑appointed meeting spaces. I especially appreciated the on‑site restaurant and bar, which made it easy to unwind after long days. I'd also like to give a special shout‑out to the amazing team who supported us throughout our stay and handled everything from private meeting rooms to daily lunch and dinner service: Scott Derby, Nevertity Sadek, Aishat Adebayo, and Jeffrey Slahetka. Thank you all for your outstanding help during our visit.

Front desk clerk was extremely courteous , friendly , helpful . Hotel looks to be being upgraded…read morefreshly painted got such a hi from paint in hallways and room. Hard to get into with driveway under construction no signs to help you get in and no sign up out in front , very dark lot , very clean downstairs , fresh free cookies !

Clean room, great customer service (even when we checked in at 11pm), and good price. The only…read morething that was lacking was the continental breakfast and bathroom amenities. Was a good hotel choice to stop by for a night sleep.