Air conditioning is powerful and quiet. I like the walk in shower. Tub showers in a hotel are so…read morestupid. You'd be nuts to sit in a bathtub in a hotel. The mattress is kind of sprung/worn out. Some wash cloths aren't particularly clean. The bathroom sink faucet has a worn out cartridge which causes it to leak from the handle onto the countertop. The room has a peculiar odor, reminiscent of a sewer backup. Running the A/C and the bathroom exhaust fan don't seem to remedy the aroma. I got used to the smell after a few minutes.

Great stay at the TownePlace Suites By Marriott in Midland. The hotel was clean, comfortable, and…read morewell maintained, and the staff were friendly and welcoming throughout our visit. The room was spacious and very relaxing, making it a perfect place to unwind after a long day. Overall, a very pleasant experience and a hotel we'd gladly stay at again.

Hotel staff is very friendly and always willing to help. They are not always able, or authorized to…read moremeet our needs. First stay here we got a non smoking room someone had smoked in and because they were sold out, they could not move us until the next day This is my third week stay here over the last two months. This time I found a broken cabinet door in my room and an iron that does not work. They fixed the cabinet door while I was at work, but I still have a very cold iron to iron my shirts. The restaurant is excellent and the food is great, albeit pricey. The bar is high dollar (surprise!), but the hours posted are not honored and I never can know when it I will find it open at all. They just closed the pool for the season and padlocked the gates so I can't even sit by the pool or enjoy the outdoor fire pit The little grass islands in the parking lot are heavily over watered everyday, so don't park next to any grass or get your car water spotted and be prepared to walk through rivers of water everyday in the parking lots . The beds and pillows are decent. The gym is well equipped with steppers, treadmills, free weights and weight machines. I do love the proximity to the Midland 250 Loop and the HEB for shopping for supplies! The best part of this hotel is definitely the friendly and caring staff. Thanks HGI Staff, you are appreciated!!

We exited the hotel at drove around to the front to retrieve a forgotten cosmetic bag. Maybe 5-8…read moreminutes between leaving the room and returning. The bag was gone. We inquired immediately and again a day later with the front desk and did not get our property back. It is very sad that this happened at a "Hilton" hotel. Well over $1,000.00 worth of property vanished!

We called and asked the hotel if they had 2 adjoining rooms available while on our way to Midland,…read morethey confirmed they had ADJOINING rooms available so we booked and paid over the phone. When we arrived less than an hour later they told us they booked us 2 rooms but they did not have adjoining rooms available. We asked for a refund as we specifically requested adjoining rooms during the booking process, the lady at the front desk was EXTREMELY RUDE and refused to process a refund, stating they had a 24 hour cancellation policy. This did not go well for any of us. I feel like they intentionally lied during booking to take our money knowing they would not refund it when they were not able to meet our needs. I will admit that I got ugly and tempers flared, she would not allow me to speak with the "Manager on Duty", she told me she did not have a phone number for him. She did finally send him an email and he agreed to refund the money (in 3 business days, I'm still waiting). I am hoping they give the refund as they stated, if not I will spend the money on an attorney. I will never waste my time or money with this hotel.

Vanessa helped us when our third party reservations didn't work. Thank you Vanessa! This hotel is…read moreworthy of its rating. It's comfortable, friendly, well kept.

Convenient for the purpose of why I was there - I was in town for a work trip! Plenty of parking,…read morecheck in was a breeze and they have a restaurant and bar downstairs as well which makes everything in a central location. While I was there I did need a DoorDash delivery and it was from the target which was close by - they also had an HEB pretty close as well. For a quick place to reset and refresh this is definitely place to keep in mind. Thanks Four Points. Xoxo.

Terrible experience. Booked room 2 months in advance. Called…read moreto confirm on day of arrival and told room was available. When we arrived later that night, had a wedding rehersal to attend first, the same counter person said the room was gone. She offered a lower quality room, we asked what happen? She gave the room to a Bonvoy member. We told her we are also Bonvoy members. Then she said we booked through a 3rd party. We booked through their official site. We showed her all the documentation. Then she said we could cancell and not be charged a fee, if we walked. How rude! We had been traveling all day, then went to a wedding rehersal, no way i was going to look for another place. We ended up taking the room she offered. At the end of the stay we were charged For the 1 bedroom king Suite! WTH! Complain to front desk but they had no power and trying to get a manager was near impossible. Ended up filing a complaint with their corporate. This is the short version of the story. I suggest looking for someplace else unless you have no other choice. After this we'll choose Marriott and their subsidaries only as a last resort.

TLDR: Cute room, friendly staff…read more I went to bed late like at 11:30 PM, and after I slept for what I thought was seven hours I decided I should get up and go to breakfast. It was actually just after 1 AM. I didn't sleep at all apparently. And how could I with the loud nightclub next door. I made my way downstairs and I asked if I could switch to a different room. They said yes and they gave me a new room, which was actually on the same side of the hotel. So I went back down to the front desk again and this time they gave me a room that was on the opposite side of the hotel. So if you stay here, be sure to ask for a room on the residential side and not on the bar side. Unless you're into loud music pumping through your window while you're trying to sleep. Also, the blackout shades didn't really work and the light from the nightclub was also coming through the window. That's why I thought it was time to get up. Once I was able to fall asleep, which was after 2 AM, I slept OK. This had more to do with my state of mind and less to do with the room or the bed. The bed was comfortable, but I had a lot on my mind. I got up for breakfast at 7 AM and I was downstairs at 7:15 AM. They had eggs and the thinnest bacon I've ever seen in my life, and when I and another guest went to get pancakes we found that there was no batter in the machine. Also there was nothing in the frozen yogurt machine. The container for the oatmeal was full of boiling water which was spitting at me while I was trying to get oatmeal. It turns out the breakfast matron was distracted and that was because her tires were slashed the night before. Apparently a lot of people on her street got hit as well. Not a good start to the day for her. I wished her a better tomorrow. I would stay here again, but honestly I hope I never have to go to Midland again. More about my state of mind.

While the hotel is modern and fairly clean the room did have some gross and dirty areas that stood…read moreout. Additionally, there is a very loud bar next door to the hotel and the music comes through the walls loudly and clearly. We requested a change of rooms to the other side of the building but they said no because "they didn't have sufficient cleaning staff". They should warn people of this at check in.

This deserves a 5 star post! Customer service means actually caring about your customers. Our…read moreborder collie Bentley traveled everywhere with us, making frequent visits to the Fairfield Inn & Suites in Midland. We checked in late last night saddened by the loss of our sweet boy Bentley. Overnight Kass had placed a goodie bag on our door with a beautiful drawing of our sweet Angel Bentley! Wow, this was so special! A reminder of how special Bentley was, how caring people can be and a reminder that Bentley does in fact still travels with us! Thank you Kass and thank you Fairfield!

Melva, if i have the name correct - the manager is extremely rude and unprofessional. I will never…read morebook through this hotel again. She hung up mid conversation while trying to figure out payment options and continued to lie about a conversation that was had in front of myself and my manger. When checking in last night I specifically said this card was to purchase the Gatorade she did not ask if I was changing the card on file considering the stay was already booked from the travel agency that my employer uses. She lied several times, was extremely rude, hung up during conversation and threatened to cancel my room today if she didn't receive my business card number which I don't have access to. Sad to know that she's in management and that these things go on within this hotel.

Bikes blues and bbq visit. Great breakfast and service. Room was clean and everything worked as…read moreadvertised.

Stinky. Arrived Wed. - bag & black box. The custodial staff left it. Second bag emerged. The whole…read morefloor smells. Front staff informed 3 separate times. Still in hallway Fri.