Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Advice don't go here find another place Seriously…read more If you want to "sell" your jewelry "Privately" Just make sure you get cash ! Don't go here sell your jewelry These people used to be In the mall Here now they have their own place I bought a piece of my jewelry there I wanted to sell it ! This place wouldn't give me what it was Worth as they wanted the "money" I even had an appraisal too what it was Worth ! Everyone wants to rip you off Especially the jewelers ! So sad !

Israel and Jennifer Morales are the sole proprietors and have exceptional service as I needed…read moreengraving done in a timely manner to which they met my goals. On top of it all, their prices are reasonable and a pleasure to deal with.

This is the second year in a row that Sky Diamond was able to assist me with Christmas presents!…read moreThis place is affordable, maintains quality pieces in store and the staff is always so friendly & helpful! I went back this year to fiend pieces for my son & daughter and was so surprised that the owner remembered me from last Christmas & even asked how my daughter liked the necklace she received last year! As long as I live in Orange County this will be my definite go to Jewelry store! Even with custom pieces the service and quality is just excellent as the piece I bought last year was a name plate necklace. My daughter loved it, we've had no issues with the quality and I can remember clearly it was made and in store waiting for me to pick up at least 1 week sooner than expected.

What a nice experience at this jeweler A lovely lady helped me by the name of Colleen . She's so…read moreknowledgeable and helpful I highly recommend you try this amazing jewelry store !!!

We stopped in, without an appointment, to see if they could repair the clasp on a necklace, the…read morespring inside ceased to function. Within minutes the clasp was replaced and the silver polished. The service is always attentive and professional. It's a full service jewelry store.

I stopped in the shop yesterday and had a wonderful experience . I found exactly what I was looking…read morefor in a gift for my grandson. Laurie was super helpful and attentive, the selection was great , and the prices very, very reasonable . I'll definitely shop there again!!

Again just READ my initial complaint- the owner clearly has an attitude and acts as if her gold…read morefilled jewelry that she described as inferior but sells it for 50 dollars is acceptable while she acted like the ring I bought my daughter was junk!! It's all in her delivery as you can see how she responded to my review. Also you can see where others said she has that judgmental attitude so it comes as no surprise now!! I am so glad we found a GOOD non judgmental and FAIR priced jeweler right in Poughkeepsie!

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

Busy, reputable family run business. Great for polishes, watch repairs, gold leaf application, and…read morereset stones. I've had a few chain replacements here but my specific instructions are not followed (chain came back 1-5" too long, pendant was off center another time). Overall good experience; hours of operation can change on a whim. Not a handcrafted jeweler but resells standard types and settings from wholesalers.

Service is always so lovely and fixed my ring for me so fast! Great prices and beautiful selection…read moreof jewelry.

I wish I could give zero stars. I've never been more disrespected by a business in my entire life…read more I walked in because I was curious about getting a family heirloom cleaned and restored and the old lady sitting there grabbed it out of my hand, looked at it and told me it was worthless and to throw it away. I honestly couldn't believe she had the audacity to say that to a potential customer. Never come here, awful people.

Jeff and his staff are absolutely amazing. My now fiance and I stopped into his shop a few months…read moreago to look at rings. We had brought an engagement ring and diamond earrings that my father had given to my mother. My father passed away when I was very little so it was very sentimental for me to have their diamonds as a part of my future engagement ring. When I asked Jeff if he could incorporate them, he and his wife assured me that they would have no problem at all. I entrusted him with those pieces and he created a ring far beyond my wildest dreams. It is so beautiful. I am so thankful he was able to create something so gorgeous and also meaningful for me. I would never trust anyone else with such prized pieces. Thank you to Jeff Cowan. It really is perfect.

Honest, fair, and helpful. I love this place. We bought our wedding bands there and have had rings…read moreresized, jewelry repaired, watches repaired. I just read a few of the other reviews and noticed a recurring theme: trustworthy, honest and friendly.

Paul is our go-to jeweler; can't even imagine buying jewelry from anywhere else! He has beautiful…read morepieces, extremely fair prices, and his customer service is top notch. Highly recommend him for all of your jewelry needs!

I have been here several times. Each time I was completely satisfied with both sales staff and…read moreproducts. I had my husband's wedding ring and my diamond made into a pendant. I have received many compliments about it.

I had 6 pieces repaired. Of the 6, 3 of the repairs were poorly executed (sloppy and one bracelet…read morewas crushed in multiple spots). Upon the first wearing of the repaired pieces, the necklace fell off, the bracelet fell off, and the ring had a spur. I would not recommend. I am lucky that I noticed the bracelet fall off, as well as the family heirloom necklace. So disappointed. And the prices were steep(but gold prices are high so I kind of expected that. I.e., the bracelet repaired was 60 bucks ..... down the drain in this case)​