I've had a great experience working with Zimmer Brothers and my sales associate Retno, my wife had…read morea lot of rings that she couldn't wear because of her arthritic joints, we looked at options and it would have been over 2,000 per ring, however the team at Zimmer Brothers went above and beyond to come up with an affordable solution which was a clasp that now allows her to once again wear her rings. This was accomplished with the help of our sales associate, Retno, Bonnie, Mary Ellen and Shanna who came up with the idea for the design. I'm very thankful to all the salespeople at Zimmer Brothers who worked hard on our behalf.

Two great locations with a wonderful selection of estate jewelry - my favorite! Knowledgeable and…read morewelcoming staff and a reliable repair department!

Avoid this store. It's overpriced and the work is sub par…read more The store seems like a blast from the past when you first enter. The shop owner has a gentle disposition and the store has a simple layout. I thought I found a new go to jewelry but I was wrong. The work I had done was sloppy and the customer service leaves much to be desired. I asked to have a link repaired on a necklace and they soldered it and created an unsightly, grey clump of silver that ruined the chain and made it unwearable. I also asked for an estimate on having a ring sized. The ring was sent out and it took weeks to get the estimate and I was charged $27.50 for shipping. This cost was not discussed with me prior. I left with a damaged chain and the feeling of being ripped off an

Condescending, mismanagement and disorganized!!! Avoid this shop. I brought in several pocket…read morewatches for repair, some loose jewelry parts and request for a house call on a grandmother clock. They gave me one back that did not work. Took it back and after 6 months, I had heard nothing. I finally called because I was afraid they lost it. Turns out they decided they couldn't fix it BUT NEVER TOLD ME. I had to call to get it back. I gave them a small plastic bag of loose parts that I asked them to assess if they were gold. They said they didn't have it FOUR times over several months of me asking. I knew I left it with them but decided not to argue about it because they still had the pocket watches. I also asked them to put me on the list to have a grandmother clock repairs by a guy who did house calls. I asked several time over a YEAR if the guy was coming. After TWO years, have never received a call. Gave up and learned how to fix it myself. After 1.5 years, they call me to pick up the loose parts as if I abandoned them; they ones they said THEY NEVER HAD! I go to pick them up and I'm mad. The sales guy, let's call him Dennis, came over with the parts and started a drippy apology. I didn't want to hear it and said just giver me the bag. He says "relax". For the women reading this, when a man says to "relax", they are being condescending and disrespectful. I told him that in a loud voice. So as I'm leaving he says RELAX again and said you lost my stuff for 1.5 years and held my watch without telling me it couldn't be fixed. If he was a good salesperson, he would have known that I was mad when I brushed off his apology and just given me my stuff and let it go. But no, he decided to act like a petulant 5-year old and try to put me down. He KNEW he was in the wrong but couldn't accept it. What a disappointment. I mentioned this whole thing to a friend who said this same shop lost her engagement ring when she brought it in for repair. THEY LOST HER ENGAGEMENT RING.

So I chose Morrison Jewelers based on the reviews I saw on line. I should have noticed no recent…read morereviews regarding Bill. But I came to design an anniversary band to match my wife's engagement ring. Brought my ring in October and sat down explaining what we were looking for. He said he could do it he gave me a price and I left a deposit of $650. On a follow up appointment we even gave Bill more jewelry that needed repair. After no follow up calls my wife went in December and demanded all our jewelry back and except for a wax mold nothing was done for 2 months. No jewelry was repaired it was as we dropped it off. Perhaps health issues has slowed Bill down but we were not satisfied with our encounter. We have asked for some of the deposit back with no reply.

If you want tp pay for carpet and chandeliers go around the corner and pay for the glitter…read more If you want great service and prices, Bill is the man you want! I've been a customer for over 17 years and counting.....

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

Owner likes to complain to Yelp when Yelp reviewers post true things about their experience with…read moreher and/ or her business in general that aren't positive, and then she gets Yelp to delete the reviews she thinks are most going to deter people from coming to her store. Owner replied to my first review I posted this week by denying our experience at her store, gaslit me and told me she was going to ask Yelp to delete my review because it was damaging to her business. Sounded like she was having a melt down over the truth getting out. I noticed after that 3 people conveniently posted on the same day positive reviews when her listing on Yelp never gets too many Yelp reviews in a short amount of time, let alone same day. Very Interesting. She must've told her employees, friends, clients and/ or followers about my review and asked or manipulated them into to feeling bad for her and going in to leave more 5 star positive reviews to boost her rating back up. Owner is damaging their own business by how she treats some people as if they're more trusted to shop there than "others" who look a certain way. Take some accountability and deliver a better customer experience to ALL people who come in and haven't done anything wrong, especially repeat customers.

I always have a great experience coming in. It's always great vibes and great energy. If you need…read moreany help they're always asking if you need help.

James is so kind and so loyal. Always does an amazing job and always gives back to the community…read more His work is brilliant and his pieces are gorgeous! Would highly recommend!!

I was there to get my son's chain fixed, the gentleman fixed it quickly and didn't charge for the…read morerepair! I'm very appreciative and will definitely be a future customer!