Sparklets has left us high and dry. My fiancé and I both contracted COVID and we are completely out of water. They Missed two deliveries even when our bill was current. We contacted them three times and all they would say is "we'll enter you request in our system" then nothing. Well Sparklets thanks for nothing. Miserable, uncaring company with terrible customer service. We're switching to Arrowhead. read more

YAY!! I got my water today! Very happy that team members reached out via phone, email and even Facebook! They are redesigning their customer service in response to feedback received. I always appreciate companies who take input seriously and strive to improve! Thank you! read more

Sparkletts Water - Water Delivery Near Me - Oxnard, California

Worst service ever!! Stay away Won't deliver water nor pick up their equipment after cancellation and still charge you for it read more

Truly the worst customer service in the world. I set up an appointment for a Tuesday and waited all morning for delivery. I called the customer service line twice to ask the driver to give me a ball park time as to when he'd be at my place. Never got a response. At 1:00 I had to take me dog out for a pee you we went for a quick walk. I get back and there is a note on the door saying I missed him. The note said he'd return between 8:00 and 8:30 on Thursday. So I rearranged my schedule to be here at that time. At 9:00 no delivery. I call the service center, placed on hold for 15 min and still no delivery. At 9:20 I get a call from some guy dating the driver had to get gas and is 5 min away. I canceled the service and will seek water elsewhere. I wasted 5 or 6 hours, made 4 phone calls and my dog had to hold his pee for 5 hours...all for water. Be smart. Go elsewhere read more

I wish I could give 1/2 star. Customer Service is horrible and we run out of water and they change the delivery date on us with no notice. Deliveries show up when they KNOW our office is closed. Every time we call to ask where our delivery is they are rude. It's a shame. update: There is no way to direct message you on yelp. Ive emailed and called the 800 number is trying to help but I'm told he would be here by 3 and then called because he's a no show again and was told that the driver rescheduled again until tomorrow. Without our consenT or notice to us. We have now been without water for 3 days. The customer service just keeps getting worse and worse. read more

WORST COMPANY ever!!! left huge glass bottles in the middle of my driveway twice!!! Never call back. couldn't even drive up my driveway for a day. WORST WORST CUSTOMER SERVICE AND DRIVERS! read more

Horrible service, never do they deliver on the schedules day. If they decide not to deliver on the scheduled day they won't notify you. They are always short staffed or at least that's the excuse why you don't receive the water delivery service on the scheduled days. If you do receive your delivery of water you will only get the quantity they want to drop off because they will tell you they are out of water. So no don't recommend this water delivery service at all it. Save yourself the trouble. read more

Delivery and customer service has really deteriorated in the last couple months. I only received a partial delivery three weeks ago (July 9), got nothing two weeks later (July 23) and am now out of water. I called and emailed customer support throughout all this. I got friendly reps on the phone, but they could do nothing. There is no local number to call. I'm ready to cancel this service unless they get back up to speed. read more

Sparkletts has been terrible. Just like the other reviews, they don't show up to deliver your water OR pick up empty bottles. It's been months for us since we've received a delivery and still no one has picked up the bottles (which they're holding our deposit on) you can't get anyone on the phone as well as no email response. Do not use this company they're horrible! read more

I'm very thankful that with everything going on that the delivery was on time and the driver was very sweet and explained everything too me even while social distancing. Great service! read more

I received messages from Cara, and we spoke about the issues. However, nothing was resolved or happened. Five empty bottles are still outside on my porch since end of June. I wish I could give a zero rating. Very unfortunate, for a moment I was hopeful that customer service would improve. It did not. read more

Over the last year our Sparkletts delivery service has gone downhill. They don't come when they're scheduled And they do come when We are not expecting them. After five phone calls five days in a row, and being told my delivery was scheduled for "today", along with at least three emails to customer service with no satisfaction, we had them pick up their equipment and empty bottles. read more

I rarely write reviews, but I have to this time. This is the WORST company and the worst service I've every experienced! They have skipped my delivery FIVE TIMES now and promised me a Saturday delivery to make up for it. However, again they were a no-show. I've called multiple time and left messages on their web form...still nothing. So, today I called another company and they picked up the phone right away and will be delivering water to my home tomorrow at 1pm. Sparkletts is trash, don't use them or they will leave you high and dry. This is the worst service I've ever experienced and that's saying something!! Too bad.... read more

Unfortunately Sparkletts (thru Costco) in Camarillo is so subpar that I have fired them. AND, I love the water! It's there lack of service. Constantly missing deliveries is just not cool. Then they re-schedule only to miss again. And again... This has happened since Jan when I moved here. Of course it's Covid or the shortage of workers fault. Look at the Rating they have above! Less than 2 stars, really poor. I've started with Ready Refresh (Arrowhead), so far so good. Polite, on schedule & good tasting water. read more

So awful! they have never once turned up to deliver my water on time. Im constantly running out and having to drive to the grocery store for water. I've wasted dozens of hours on hold and waiting for managers to call me back. Avoid these guys if you can! read more

What is going on? You keep skipping my deliveries in Santa Barbara. The water is great, but the ability to reach a LOCAL human is impossible. Post your damn number. Also, your website is buggy and keeps destroying orders to speak. Over it... Cancelling for a local company. read more

The past 5 weeks the service has been the worst we've ever experienced. We last received a water delivery on June 7th. Since then it's been a series of missed delivery dates, multiple calls (8) to customer service who apologize (and are very polite and sound sympathetic), only to have our delivery blown off, and scheduling additional deliveries only to have those dates blown off. It's way beyond the point of ridiculous; the delivery status on the company website says to expect a delivery, then when the delivery day is missed the website changes the date to later in the week, then defers to the next scheduled delivery date. Last night the website canceled my next scheduled date, even though I have yet to receive a delivery. Typically our delivery would be missed around a major holiday, but the past 5 weeks have been the absolute worst. Our relatives in the same city have received their deliveries, but ours are continually being ignored. read more

The service has gone down hill in 2021. I've have for issues with missed deliveries. Their customer service reps tell you one thing and the actual deliveries are not made. Primo/Sparkletts water is non responsive and you are at the mercy of their drivers. Like mentioned above they've missed 4 deliveries. I've called and their customer service reps have rescheduled my deliveries which were also missed. When I've called they've said oh yeah they will definitely deliver this time but nope. Also have used their website to update my delivery of water and increase the quantity and that doesn't work either they either deliver one or two bottles or non at all. I guess they really don't care about their customers and are ok with them cancelling because of the lack of communication. I will be cancelling my service since they are no longer reliable and do not seem to care about me as a customer. read more

We have a hair salon and had their coffee service. The worst customer service ever. There were so many people you have to talk to when getting a machine fixed. No one knows what the other is doing. I had a broken machine with 1 little broken part they were "ordering" at least 3 times. Ramon was our rep and wouldnt answer calls or texts and sent someone named Juan who promised promised and left us. They finally came to take our machine and supposedly bringing us a new one because when they brought the old one back (twice) it was still broke. So we went to a keurig since we had nothing else. In the end I remodeled a whole salon (6 months) faster than we got a machine fixed. We will be cancelling our water service too. Dont want to give this company any of our money. read more

Yelp really needs to update their rating system to allow negatives. Sparkletts delivered a defective bottle - known to be defective by a big X on the bottle. Leaked all over my hardwood floors - and it it is STILL discolored due to the water damage. When I called to complain, I was told they put an X on the bottle when a bottle is known to be defective. So Sparkletts delivered this known defective bottle and charged me for it. I was told they would give me a credit on my next bill - but received my bill - and no credit. Now they are telling me they decided to move it to the next bill. So frustrating read more

Extremely poor customer service. I have been trying to call for several weeks now to cancel as I am moving out of state. I've submitted request forms to be contacted online, and still have not heard back. I waited for close to two hours on hold today and couldn't reach a representative. Website has issues logging into my account. This month I shouldn't even be paying as i've tried to cancel multiple times, but have yet to have a single person pick up the phone or get back to me. read more

Like others, I did not receive any water deliveries in the end of June and July so far. Company tells you that the location that delivers to you will call you but you never receive any calls, nor do you receive your water delivery. Its a very poor way to run a company. If they are having staffing problems, they should let their customers know that delivery is unavailable until they resolve this and maybe some of us would come and pick up our water instead. read more

AVOID AT ALL COSTS!!! The most unreliable company I've ever done business with! Multiple missed deliveries. Broken promises. Rarely pickup empties (I currently have 2 months of empty bottles on my patio). Waiting for rainwater would be more reliable than Sparkletts/Primo. Had leaky bottle that they still haven't credited me for after 2 months. I would have saved time by getting the water from a mountain stream, purifying it and then driving it to my house. read more

It has been weeks since our water has been delivered. Now my office is dealing with injury issues caused by severe dehydration. So I have begun asking myself, should I keep my Sparkletts account or purely rely on the fine people at The Point market to keep me refreshed? One co-worker is suffering from a bad back, the culprit is clearly a combination of dehydration and stress from seeing those empty blue jugs. My office mate was so parched he consumed three apples today and still had to visit his grandparents just to fill up with some quality H2O. At this point I don't know what is emptier, Sparklett's promises of delivery or the empty bottles beneath my beloved snack cupboard. Ramen with no water! No thanks says me. read more

Just a all-around terrible service. They're great at showing up to the business and throwing our water bottles in the hot sun To be baked in the parking lot until we open several hours later. Fortunately other than baking it in the plastic in the sun we haven't had any stolen yet. However they're not actually great at picking up empties, Because they insist on showing up before our hours even though they've been given our hours on several occasions. It's been around nine months since they've picked up the empties. I've even called them several times about this issue and nothing ever gets done. I've gotten to the point that I refuse to pay for the deposits on the empties that don't get picked up so now they've put my account past due and are charging late fees, I am currently paying two dollars a foot to store about 5 feet worth of empty bottles for 9 months, so maybe I will be sending them a bill for that as well. I am canceling my account. If no one comes to get the stuff I will show up and throw it in the parking lot on Irving Street. Just a all around terrible service and experience. read more

The water is good but the customer service and water delivery is phenomenally awful. You can't get through to anyone on the phone. You just stay on hold until you go mad from frustration. They never deliver on time. We've had to wait for weeks as they are "not in the area." I'm spending money on Sparketts and buying water in the store. I wish there were more water services around. read more

I signed up for the Sparkletts water delivery in the Oxnard Costco store offering 2 five gallon bottles every month for just $23.00/month. I specifically asked if they would bring the bottles into my house because I would not be able to lift the bottles and I was told at that time of course, no problem. So I was told the container with 2 five gallons of water would be delivered the next Monday and I was offered to choose which window of time morning or after noon. I choose afternoon. Well I waited all day actually with out any delivery. There was no call, text, or delivery on Monday. So on Tuesday As I was walking to my car I opened my gate and outside on the walkway leading to the driveway there was the water dispenser covered with a thin plastic covering flipping in the wind and the 2 five gallons of water. I couldn't believe the Sparkletts driver/delivery person didn't even let me know he had made the delivery. When I called Sparkletts to explain what had happened I was told, after being put on hold, that there was no response at the delivery district office so they would send an email. I called again later on Tuesday same scenario. On both occasions I was assured that the Sparkletts driver would come to bring in the water and dispenser into my kitchen. On Wednesday afternoon I told the person at the corporate call center that I'm really frustrated and disappointed about the service I have received so far and really felt that if the water and dispenser isn't taken care of that same day (3rd day) I planned to cancel my account. Well as you guessed it nothing happened so on Thursday morning I cancelled my account and I was told that I only owed for the dispenser rental. I told that person nothing I didn't touch the supplies that were delivered it was still outside on the outside of my yard so I owe Sparkletts nothing. What a hassle no wonder it was so cheap the service is crap. I was thinking what does a person have to go through if there's a problem with bill or their order. There is no direct contact with the people who do the servicing. read more

Not sure where to start with this scary "business". I originally signed up for Sparkelttes through Costco. That was over a year ago now. Since then they have never delivered the correct amount of water bottles. Not once. The last TWO deliveries were "skipped" which I later found out someone named John had gone into surgery who was my delivery driver... which is great and all except that we were without water and no one notified us until the day of delivery which I then got an email saying our delivery was skipped. I have been waiting for a call from the manager and have sent direct messages to see what the deal is with this company to no response. I have just signed up for READY FRESH water delivery and I cannot believe I waited so long to do so they run their business and do their job they are great! read more

While the quality of water is amazing (I receive spring water, which is the only legitimate source of delivered spring water in my area), the system they use to manage their database is THE WORST EVER. They will randomly cancel my delivery without notice and move it to another day, there's no way for the system to notify you of ANY changes to your delivery, and when you call to seek support, you can't even get in touch with your local provider, it gets routed to their call center in Florida, where they can do absolutely nothing. They raise prices with zero notification, change your delivery time with zero notification. Honestly, this is the worst service and system I've experienced for any item that I have ever ordered from any company, ever. Update your system, you make enough money, just pretend that you give a shit about people, okay? read more

You need to get in touch with me. Ridiculously I am still receiving a bill for cooler rental and some other charges. It's beyond belief that this company get its act together. I cancelled this account over two months ago and it took over two months for them to pick up their broken cooler. I expect this to be resolved immediately. read more

After 11 years of service, we cancelled with Sparkletts due to no deliveries month after month. I started calling every week, sometimes on hold for 2+ hours. I never raised my voice, not even once. I was quite nice considering how frustrated I was with the ineptness of this company. One month after canceling, they still have not picked up the dispenser, storage rack, and TEN empty 5-gal bottles. I documented every time I called, every promise. Each time, I would stay home all day waiting because I didn't want THEIR equipment to be stolen. I even offered to physically return everything, but no, you can't do that. I just want all of this out of my garage and a refund for the empty bottles. read more

Worst company ever. I'm not even sure how they stay in business with all of these horrible reviews. I just finally cancelled with them after numerous attempts to have my water delivered. There Costumer service center could never get my billing or payment correct, the delivery driver was inconsistent and rude, and every time you call to figure things out, you wait over an hour to speak to ignorant rude people that have no idea what is going on. read more

Signed up for water delivery service a few weeks ago. FYI - They only answer their phone at 888-432-4823 for new customers. Did not deliver water on delivery date. Called 5 times to just add water and request delivery and put on hold for 1/2 hour each time to obnoxious piano music, and finally gave up. I just called as a "New Customer" and asked to speak with a manager (put on hold again for a long time) and then cancelled. Zero customer service! None! Nada! Zip! They really just do not care! read more

I messaged the owner 10 days ago....The owner has still never reached out to me. I have their empty water bottles and the water machine... I would assume they want them back? Zero communication!! Very frustrating!! read more

I will never deal with sparkletts ever again. I cancelled my services on July 22nd and got charged again on August 2nd even though I did not get a water deliver in over 2 weeks. Customer service is horrible! I was on the phone for over an hour waiting to talk to someone. Water is over priced with trash customer service. Don't waste your time! Buy bottles from Walmart and fill them up somewhere else for $1.75. read more

Literally just avoid getting water or anything from this company at all costs and go to CULLIGAN WATER!! They're much more reliable and actually driver on their promised date. Sparkletts has been skipping our delivery for over two months so we just ended up cancelling the order and going to Culligan and they delivered everything we had asked for within two days of signing up. This company is fraudulent. AWFUL customer service. read more

Lame and inflexible customer service! No notifications on our account led a to a past due bill and now they will not reinstate or even deliver to our business. All over a clerical error. Hard to say how this business could keep its doors open. Sparkletts did reach out and resolve this situation in a timely manner. Good company with a good product that will hopefully adjust their customer service guidelines to allow agents greater ability to resolve issues like this. read more

Sparkletts the absolute worst!! If I could give negative stars I would. It should have been a warning that they couldn't honor the initial setup date that their online website allowed me to choose and rather they couldn't begin the deliveries for 2 weeks. There is no personal communication when a delivery can't be made. Instead a generic email comes out and provides the next available date for the delivery. I got these emails for a week before canceling my service 2 weeks ago. For these 2 weeks I have now been rescheduled multiple times for the pickup service to take the empty bottles and water dispenser. When they missed the date that they provided for the pickup, I had to call and sit on the phone on hold for 2 HOURS to be told that a new date for pickup hadn't been placed. Not surprised that my new date is 2 weeks out!! The last customer service rep ended the call with "sorry we disappointed you". As though it was my fault. An appropriate response would have been "Sorry we weren't able to meet the multiple dates that we had provided to you". read more

No one to answer the phones and no one to deliver the water. Took more than eight hours on hold on multiple calls trying to get water delivered and then to cancel our service after being customers for decades. Lied to by customer service reps on more than one occasion. This is a company in trouble. read more

Trying to check on order ( could not get questions answered through App) on hold over one hour, terrible way to treat customers