A smooth and easy experience. I went in on a Saturday and was immediately greeted and asked what I…read morewas looking for. I brought in an original painting and need ideas for a custom frame. within minutes I had several amazing options and then just had to choose. It was smooth easy and they did an amazing job. Thank you Peter F

A deeply disappointing experience at Frame Makers - Tacoma, WA…read more We entrusted Frame Makers with two custom framing projects, fully pre-paying and being quoted a two-week turnaround. That timeline quietly doubled to four weeks with no proactive communication or explanation. When we arrived on the promised completion date, we were told--without apology--that the frames were not ready. We followed up and were assured they would be complete the following day. Yet, upon returning once more, the frames were still not finished. Not a single phone call, update, or gesture of accountability was offered throughout this entire process. For a business that charges a clear premium for its services, the lack of professionalism and basic customer service is astonishing. Delays happen, but silence and indifference should never be part of the experience. Truly one of the most disappointing customer service encounters we've had--an unfortunate 10 out of 10 in all the wrong ways. I cannot, in good faith, recommend Frame Makers of Tacoma.

I shop this store frequently and have had nothing but positive experiences. The staff are helpful…read moreand friendly. Even though some prices are slightly higher, I prefer local shopping to Amazon or a place like Hobby Lobby.

Normally we enjoy going into Ben Franklins to browse and see what we can find. This time we went in…read moreand inquired about custom framing. The lady working with us gave us a few options without telling us any pricing. When she finally told us the price, we were a little shocked. The lady seemed annoyed with our response. Instead of asking us about what our budget was or anything, she began giving us less than favorable options that were way less inexpensive. We left feeling annoyed and frustrated with the experience. We decided to go check out another framing business and it was day and night difference. Wish we could have had the same experience at Ben Franklin.

I brought in a linocut image which I received as a gift. I was looking for a professional framing…read morefor this piece which has a deep personal value to me. And I got exactly what I'd hoped for: professional consultation with recommendations tailored to my preferences. And I am very pleased with the matting and the frame. Really nice work. And the shop is also a great venue which supports and sells work by local artists. It's a nice little museum too.

American Art Co is the leading art gallery in Tacoma. As well as offering a diversity of high…read morequality artwork by local artists in a variety of media, the gallery holds several shows every year focusing on particular disciplines such as pastels, wood turning, art quilts, plein air, and more. It's worth stopping by just to view the exhibitions! If you are looking to add to your collection of quality art work by established local artists this is the place to come. Reasonably priced works are always available by such highly esteemed local artists such as Kari Tirrell, Misty Martin, Michael Ferguson, Richard Heller and more. The gallery also has many works by the late Pulitzer Prize winning artist from Vashon Island, Art Hansen. Prices are very reasonable, most works are available beautifully framed ready to hang on your walls. Speaking of framing, American Art Co. is my go to place to have art work framed. Over the years I have had many works expertly framed here. Good framing is expensive, but framing costs at American Art Co. are competitive. The quality exceeds what you can find elsewhere in the area. The owners, Tammy and Craig, will work with you to create what will work best to display your art!

If the rumor is true, that Michael's is going to take over for JoAnn Crafts, we're in trouble…read more Someone needs to teach the staff how to cut material/chords. I obviously wasn't paying attention at the time or I would've noticed she measured 2 yards of cord that had been spliced together. Unfortunately, by the time I realized what she had done I had thrown away the receipt. They obviously didn't take the cord back and refund my money. They will obviously never be a JoAnn Crafts

After dealing with a very rude person at a different location (Tukwila) I called Puyallup for help…read more They couldn't have been more kind! Found what we needed and had it waiting when we arrived. Even though the drive is at least twice as far from our house, this is the only location I will shop at when at home. It is clean, safe, well stocked and staff understands the concept of customer service!

Outstanding photo printing services Great customer service…read moreand support I highly recommend this business.

Good quality work. They were too busy? to give me good customer service. I had to call back several…read moretimes to get their attention. The order turned out OK quality wise. I wanted to send them a guide print to serve as a reference but they would not let me do it and no proofing available. It was a large Giclee so I was a little concerned as I have not ever worked with a lab that refused both guide print and proof. It was a reproduction of my wife's oil painting so color matching is important to us. Communication was over the phone and email so I might have gotten better service in person. A bit defensive when answering questions. Maybe it was me? or they are just too busy because they do good work at reasonable prices.

My great grandfather passed away and I contacted legends framing to make something special for the…read morefuneral and I just gave him a few photos of the family and some info like the dates and a quote, I trusted from all the amazing work that i seen on his website that he knows what he is doing and i was excited to see what he would be able to create because its something I have seen him do yet , but to my surprise when I recieved the final piece matted and framed it brought a tear to my eye, he was able to express in his beautiful creative work all that I wanted to show and more, I surprised my family when I brought the framed work to the funeral and most were in shock when they seen what I had custom framed and the rest were so emotional they also teared up. I want to thank tom with legends framing, with his one of a kind talent he can bring family together in sad times and do some kick ass custom music and sports framing, I also trust him with all my autograph jerseys and photos to make one of a kind masterpiece that I can brag to all my friends. Thanks Tom.

From the owner: We specialize in custom framing for jerseys, sports, music and entertainment memorabilia along with…read moreall other framing needs.

When I went in with a family heirloom that is not replaceable the woman that helped me was…read morebrilliant. She really understood what I needed and how important this piece is. I can't recommend them more, go with your simple projects as well as what you want to show off as the art it is.

Ashley & Jennifer we're so knowledgeable and friendly. They really know what they're doing and made…read moreframing our artwork easy.

Had a great experience today. Staff was super helpful and friendly. Tons of great items at…read morereasonable prices.

it states on their signs 50% off of frames and cards in this that and the other it doesn't say oh…read morenot gifts I bought it Winnie the Pooh little 6 x 9 or something like that frame and it didn't come off half off when I told the girl that's how far she goes. Oh it's a gift it's not half off well that's wrong and then she started to sit there and argue with me and I said no give me the manager so that I could go over and show him. You wouldn't do nothing either so I'm not going back to the store. I'll take my business elsewhere.

The pay by the bag thing was a total scam. I tried my best to navigate what was supposed to go in…read morebags and what was off limits but it was a mess. The smallest signs that said "not for bags" were written in sharpie on tape. I was sure I picked all the bag eligible items but when I went to check out every item was rung up. So instead of 7 dollars it came out to 23. In response to owner- I looked for the signs as best I could, I thought all these things I picked out were good to go. The signs are very small and not obvious so it's hard to tell what is individually priced and what's not. Everything in the store has a price on it. But yes next time I will triple read the signs to avoid paying 22 dollars for old pins and beads!:)

Had more fun than I've had in a long while. Had two adults and an 8 year old and we all loved it!…read more Plus, our creations are masterpieces :) Already scheduled a team event there in a few weeks!