Extremely unorganized, you must book an appointment but it seems they tell everyone to arrive at 7am, the line is so long we got there at 6:50am and weren't inside the building until 9am, the person that checked us in was not the most friendly, but I assume it had to do with how chaotic the morning is. Pick up was fast, overall just be aware even though you are told to be there early, there is a high chance of very long wait times. read more

It's incredibly disorganized. Over 75 animals (maybe 100+ people) lined up around the building at 7:00 AM. The wait outside was an hour, and another hour inside. So there goes your morning. Add travel time and that's three hours. Drop off the fur baby. They say they'll call if needed. Otherwise return to pick up your pet between 4:00 and 4:30 PM. I got there on time only to be called out first (by my pet's name). I say "That's me" and start to think that maybe I just won the jackpot and I'm first in this room FULL of people in no line. Just packed in randomly. The lady responds "We didn't do yours". At this point I'm thinking, "why not?", and "what do you want me to say". The whole room is looking at me. This is not a private conversation with an explanation. It's shouting across the office. Next they start calling out pet names like at an auction. I'm like WTF, can I get mine back and leave? Nope. I'm lumped in with the 100ish people that actually got what they came for. TLDR; I wasted three hours in the AM and 1.5 in the afternoon on this place for no reason. They didn't do the job. They didn't call me, text me or give me any excuse other than "they were too busy". I finally got my pet back and left without so much as an apology. This was a total failure on their part. I did everything right. They dropped the ball and DO NOT CARE. This is what you get for trying to do the right thing. Now we'll just let our little one be natural I guess. Price assessment Overpriced Services Jack shit read more

Spay Neuter Network - The line at 7:00 AM wrapped around the building. - Veterinarians Near Me - Dallas, Texas

be warned: APPOINTMENT DOESN'T GUARANTEE SERVICE! Checked in and dropped off my cat after over an hour wait (yes, even if you have appointment). No refusal after all paperworks signed and done, I was told to come back 4:00-4:30 PM for pick up. While I was on my way around 4:00 PM, I got a called and was told there was an "incident" and service couldn't be performed on my cat, so they will need to reschedule. Shockingly, even with an appointment and you dropped off on-time, you could get bumped off. When I picked up my cat, I asked if the appointment can be rescheduled now, and was told they will do it later (yup, not at that moment, LATER). Reschedule through their end is the only way to have the old deposit honored by the way. Now I'm being stringed along for an appointment may or may not be made. My cat is a female kitten who test positive for FeLV, so the window to spay is extremely limited, considering if the procedure to be done while she in heat cycle will be even more riskier. seems disingenuous to put a cat with pre-existing condition to a bigger risk and not respect owner's time. read more

What a waste of time. Scheduled my dog an appt. Arrived early. She was the 4th dog there. After waiting for 90 mins they take her. She will be ready for pick up between 4-4:30. At 1 pm they call. Sorry we can't get to your dog! Excuse me? Well the dr had several dogs and she was performing abortions and doesn't have time. Ok so those of us being proactive are penalized by owners who weren't??? Plus the require a deposit haven't seen that refund. Don't waste your time. I wonder if the other 45 owners behind me had anything done. The kicker was a gal behind me had just scheduled yesterday. Why do you say you have openings and schedule and then pull this unprofessional behavior? Expect a shady neighborhood and unprofessional staff and doctor especially. Time I will never get back. read more

Spay Neuter Network - Horrible unprofessional service. Makes appts months out and then 7 hours later calls and says we can't get to your dog. - Veterinarians Near Me - Dallas, Texas

I did wait in line for almost 2 hours. But the staff is supportive and kind, they explain questions you may have and inform you on what they do, they gave me updates when I called. When my cat got her vaccines I was in and out and she did amazing read more

I saw the 2.6 rating and had to review with my experience. Do these ladies get busy with the flood of people all coming in at once? Yes yes they do. Do you have to wait ? Yes yes you do. NOW that that has been said, instead of focusing on your busy schedule or what time you have to be at work, watch the way your pet is treated, because thats what it's about right? They are not fearful or afraid. When the staff talk to them they wag their tails. I have big dogs so I have been in the back several times to get my dog. It is immaculate !! I was shocked after all the pets I would expect it to be a disaster. Nope. And the staff are the nicest people ! They love my Jesse. I think all these ladies deserve our gratitude for treating our babies like their own read more

I went to the Buckner location before they moved and it always too FOREVER but they always did my surgeries right and took care of my animals, I've also gone to the Crandall location with I preferred the most even if they only have one lady working at all times. I took my cat to this new Buckner location and the line was equally as long but they took SO much longer, when I got home I noticed that the stitching on my female cats where AWFUL, I don't know if they got new doctors or what because at the old Buckner location they where always perfect and it was just a straight sealed line, this time my cats incision is all crooked and the stitches are very very uneven read more

This place is a God send and the staff could not be kinder or more helpful! You can see their love for animals from start to finish. The surgery and treatment area was very clean and there was no foul smell when we were there. The reviews on yelp do not paint an accurate picture compared to the 4.7 avg rating on Google so I wanted to write this review so others don't picture the horror show like I did! Unwarranted and inaccurate. read more

I visited the Dallas location due to an infection my dog had a couple of days after the spay surgery. I was appalled at the conditions. There was no exam room, just an open room with towels on the floor with dogs laying unconscious on the towels with tubes in their mouths. Some of the dogs had completed surgeries, some were in the process. It was a gross, unsanitary, humiliating assembly line. None of the employees were wearing masks and unwashed crates were stacked against one wall with barking dogs awaiting their turn. On the back wall were roughly 15-20 full garbage bags stacked up. The bathroom was on one side of this room with the door open to the six or seven surgeries happening on the floor. Unbelievable. It broke my heart that I could see where I sent my pet. 1 star doesn't represent the disgust I experienced. The day after my visit for the infection, my dog's incision opened up and this time she went to a reputable vet. read more

There are a lot of bad reviews but I believe they do their absolute best with what they have. THERE IS A REASON THEY ARE CHEAP. Yes it is an assembly line of pets but that is how they must do it to be efficient and timely. I took both dogs and one cat here for spays and neuter. Yes there is a long line out the door even if you reserve a slot online. Yes there are separate fees for pain medication/ waste fee's which I fully understand paying. It is nothing compared to crazy amount I've paid in vet bills at other locations.($800+ for spay) I respect and appreciate the entire staff's hard work. Thank you for being here for the people that can't afford the expensive vets. read more

It may be free but will it be worth it? I had my 4 moth old cat neutered at a mobile location early July. Online reservations were easy enough, left a deposit showed up on time waited with the other pet parents in the hot sun. I was pleasantly surprised to learn the cost was $0 as I was expecting to pay around $160. Surgery was fine, picked up on time... kitty healed well. By the grace of God, no problems. That's where the good review ends... What I didn't know is that during kittys stay in the mobile clinic he had picked up fleas. Post-surgery instructions say you should wait 10 before bathing. So for 10 whole days flea season were festering in my home and on my kitty. Both of my kitties were on seresto collars at the time of the surgery and fleas were never a problem prior to. After multiple topicals, shampoos, powders, sprays, pest control treatments, the only thing left is to fumigate which is a big bill that I don't want to take on. I'd figure to call the clinic and inform them of the problem and to make a formal complaint as the cost we're growing out of control. After a few days I received a call back from the office manager Sabrina who said they could've picked them up anywhere and seresto is not an effective flea treatment. I explained to her that due to COVID-19 both hubs and I have been working from home and we RARELY go anywhere. I told her that I wanted to file a formal complaint and she said it was a nonprofit service and they don't take formal complaints. I told her that they really needed to add in the clause warning pet owners about pets contracting fleas in the contract. She told me she would speak with he manager about it. I asked her to send me a follow email confirming our conversation and her next steps and she said yes ok and hung up on me. Now here it is early September my cats are still covered in fleas. Hubs and I are being bitten and my home is infested. Fumigation is the last necessary step. I'm just curious as to how many other people/pets have suffered at the hands of their negligence. Sure fleas can happen to anybody but what can they do to reduce the likelihood of an animal contracting fleas while in their care? Sure they're providing a free service but for me and many others it costs a lot more than it was worth. read more

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I'm giving them 4 stars, because they do provide a valuable service to the community, and I don't want to put a huge dent in their rating. After all, they accomplished everything I asked them to do. I'm not giving them 5 however, and what follows explains why: I own 2 dogs, a female blue tick mix, and her pup, a catahoula/blue tick mix who was born a year ago. I've taken 4 trips up there since December, the first two for shots, the next two for spay/neuter. The staff are a sweet bunch. Nothing negative to say about them. In fact, the lady who checked me in yesterday remembered my boy from when he was there for shots, his name and everything. That impressed me. But this place is about as organized as a monkey poo fight at a zoo. First of all, update the paperwork. It says additional pain medication is optional. But both times I took my dogs it was required. Apparently this is a recommendation from the vets they use. That's fine, but put it in the paperwork so people don't get blindsided when they show up. Second, get a better check in system. For spay/neuter, they make you form a line outside the clinic, and if you've ever been to the hood that is Pleasant Grove, you don't wanna be standing outside defenseless. For vacs, they have a 3 day 4 hour window, first come first served. Pre-schedule those, like you do the surgeries. I had to sit out in my car for 2 hours waiting for my turn, and again....this is NOT an area where you wanna be hanging out in the parking lot unless you're trying to get robbed. Third: Fix the website. I don't have a problem with scheduling online, BUT allow me to save my info so I don't have to punch it in EVERY. SINGLE. TIME. Thank God Google remembers stuff. That was my saving grace. Fourth: I get that folks want to get feral cats fixed. That's great. I was an animal control officer in my younger life, I appreciate that service. But don't mix them in with the "pets". Maybe designate a day and post it on your website? I want to say a couple of good things: they're great about communication, they do call/text, whether there's an issue, or to let you know your pet is ready for pickup. They DO care about your pets. I saw some reviews where people complained that their pets caught this or that. I ain't buying it. They do the best they can with where they're located. Last thought: I get that you're trying to serve the underprivileged/unwashed...but for God's sake, find a location where people don't have to worry about being shot. Maybe Lake June/Masters? They got lots of real estate there. read more

Spay Neuter Network - Charlie - Veterinarians Near Me - Dallas, Texas

If I could give this place less than a one star I would . I prepaid for a spay and for a micro chip. Printed out all of my paperwork and had everything ready to go. They told me that my dog was to old and that they would not operate. They also told me that they would not place the micro chip. I asked about my deposit and they said that it was just to hold my place in line and that I would not get it back . The clerk at the counter had to get up from her chair and go ask someone in the back of the building questions 3 times because she had no idea of anything. Just go to a real veterinarian like VCA , just spend the money and do it right. read more

Horrible experience. The clinic was dirty and didn't smell pleasant. Staff were rude and expected you to know the vaccine process even if you hadn't been there before. There were no apparent signs or instructions. I waited over an hour and still wasn't able to get my dog vaccinated. Never saw a vet at the facility. Overall, the staff didn't seem to care about your time, you, or your pet. They had an attitude that their time was far more valuable than yours and you should be grateful to be in their presence. I recommend spending a little extra money to go anywhere else. read more

My review on Google was deleted. They charge $5 for "disposal" of shots which does not make the shot "free." This charge was not listed on their website. I waited 2 hours and I got there early. The line was moved twice, in which I was set back multiple turns. I did not end up saving any money than going to my local clinic. Additionally, I had to be the one to hold my dog down while getting the shot. Not enough hands on deck. It was not properly organized or professional in any manner. read more

The individual who helped us was very nice and welcoming. The area inside is a little tight and there isn't very many seats but besides that prices are affordable, if you go in the beginning of the year they have an awesome promotional offer where you can spay/ neauter your pet along with getting them chipped and a rabies shot all for 20 bucks! My girl healed up quick and easy with no complications. read more

i called to make an appointment for my cat to get spayed and i was told i needed to make a $40 deposit to SAVE MY SPOT as in the $40 secures an appointment and i had a voucher from the city of irving and they said my $40 will be refunded after the appointment. the day i arrived they took my cat in and after a 1-2 hour wait they took her in to get spayed but later that day they texted me saying she couldn't get spayed. when i got there to pick her up i asked what was wrong and they just told me she was "unhealthy", when i asked what was wrong they told me that she had eye discharge which is just eye boogers, they told me to take her to the vet and that once she was clear i could bring her back. i asked if the $40 would be refunded because they didn't even spay her and they told me that they couldn't because the $40 were used to take test for her even though on the phone they said the $40 were to secure my appointment...i went to the vet and i got her checked and they told me that she was perfectly fine, that nothing was wrong so i don't understand why she couldn't get spayed that day. im not sure how they had the animals in the back or how close the animals were to each other but i know that my cat now has worms and she did not have worms prior to me taking her to spay neuter network. if i could give this place negative starts i would because not only did they waste my time and my money they also gave my cat worms!!!! -100stars read more

The clinic's manager Christal is wonderful person and professional manager that I ever meet. She has very good Herat for the people and the animal. She understands what you have been thought that she want to helping you as much as she can. Recently I try to get a out side female cat to spay because she has big billy that her baby just about to come out. First I took her to my vet, then to TCAP, then to Dallas animal service and Gradoll spay+ neuter clinic, all of them wouldn't spay her. On 7/20 I took her to spay+neuter network dallas without a appointment, Christal let her in and spay her! I just feel very grateful! I'm very appreciated. She is very nice person that I wouldn't forget her. read more

DUCK TAPE THE CONES. The cones they send you home with are a hard plastic with very sharp edges. Our dog not only scratched everything he ran into and cut my husband's hand, he also managed to reach his wound with the cone on and cut himself. We had to take him to our vet the next day because we saw bleeding and swelling. Turns out he has a scrotal hematoma (which is fairly common following neuter surgery) and has to be in antibiotics. Whether or not my dog caused this from hurting himself with the cone or it was just a complication in general is unclear but the surgery seems to have been done well. Our second dog is doing perfectly fine. Simple solution for the cone is to tape around the edges. I did a sloppy job of it as seen in the picture but it worked out for us. Also it would have been helpful to know, when you arrive to this clinic there is an extremely long line that extends down the sidewalk quite a ways. It's like going to the DMV or lining up at a popular store on Black Friday. Check in is 7:30AM for ALL animals getting spay/neuter surgery and there are a lot of them! So do not be late! I was about 20 minutes late and ended up having to stand outside with my dogs in tow for an hour and a half. Arriving early is probably best. Otherwise, the process was pretty smooth and the price was obviously great! read more

Spay Neuter Network - Veterinarians Near Me - Dallas, Texas

SNN does free spay/neuter for certain zip codes and I am always happy to help someone who needs their pet transported to get altered. Nothing is more important than spaying and neutering pets when there are so many pets being euthanized at shelters only because someone decided they were no longer wanted. The staff does a great job and I think they take such good care of the animals and humans. read more

I understand my cat was unable to get serviced due to throwing up- I agree with this safety precaution! I went to pick him up with the expectation of rescheduling with the company. However, when I pulled up, the transportation truck was wide open with my cat sitting in its kennel with no one around. I looked around in the parking lot, looked inside of the truck, and waited. I ended up grabbing my cat and putting him in my car and headed inside 1) to see who was supposed to be with my cat 2) to make sure I didn't owe any fees for a cancelled surgery and pay bill. The driver stated he was just inside for a minute, but I was outside longer than that and regardless the fact I could pick up my car and put him in the car without anyone knowing was extremely upsetting. Signed up assuming my cat would be watched and in good care- seems like they were indifferent to him getting home to the right place. Found it very unprofessional and would not trust them with my pets again. read more

These place on S Buckner sucks! It sucks!! It is 103* outside feels like 110, and they make me wait outside with my dog until they call us in, all she needs is a rabies shot. What the hell do they need a front office if we can't wait in it! read more

The staff are great. They're quick to warn you of something, and good at explaining things. And the prices can't be beat. I took my two 'new' strays here, as I didn't have the $300 a piece to get them shots. It was only about half that for two cats' vaccinations, plus microchips. Really happy they exist. (When I say 'new' strays- they're a couple strays that showed up as kittens, and had been banging on my door for a couple years. Once was fixed by a TNR organization, the other I brought here to be fixed. Darn cats moved themselves indoors somehow....) read more

I'm really grateful that there are cost-sensitive options for pet spay/neutering because it's a requirement in Dallas county to have your pets fixed (especially cats and outdoor animals). I definitely experienced concern with dropping my sweet baby boy kitten off at a van in the Home Depot parking lot in Oak Cliff, but kept telling myself that a service like this wouldn't stick around if people experienced common issues with a common procedure. We arrived a little before 8:30 am (scheduled time to drop off pets) at the van and there were only a few other cars pulling up too - this is a completely different experience than others have noted where they waited in a line for an hour. The person taking care of the van and loading the animals was friendly (you could tell, however, that she's dealt with some bozos that just want to show up and give their animal away for the day without completing the right paperwork before arriving as she was also direct with her instructions) and knowledgeable about the process. I asked a few basic questions regarding pain meds and pick-up procedure and she confirmed my name was available and that was that until that evening. Pickup was FAST - there were fewer cars waiting at that point and we picked our little guy up and made our way home back up in Dallas. Our kitten recovered QUICKLY - he had a day of being loopy, and a couple days of quarantine in a kitty tent so his sister could still interact with him and he had more space than in a kennel, but he was still forced to take it easy and not have options to jump on things or hurt himself. Well within 7 days he was healed and back to normal and we didn't experience any signs of infection. I would recommend this service for those that are trying to be budget-conscious and are willing to have faith in the process and people caring for other people's animals as they wouldn't last long if many people lost their fur babies regularly. Also, remember that these people, our fellow humans, are giving up their time to do this and sometimes dealing with the general public requires a stern tone in order to maintain peace and order when facing a long line of other people. Some leniency and kudos for "getting the job done" is necessary. read more

I give this place a 0 bad customer service I've been trying to get my dog in for the past 3 weeks for vaccines refuse to give them to her even tho she's already 4 months ,the guy there look like he hates his job and gives out ugly attitudes DONT COME HERE worst experience !!!! read more

I took my one year old cat to get neutered on 3/12/2020 at the Buckner location. I had no issues with the service but afterwards. George got really sick with an URI not even a week later. I took him to our vet and he was given medicine for his URI. I also have two older healthy cats at home. Because of the URI George contracted my two other healthy cats got sick. My cats are not around anyother cats and they were all healthy up until I got George neutered here. To be honest the low cost of the neuter isn't worth it. I've spent over $400 in vet bills and still have more to come as my babies are still sick. Although some people haven't had any issues here, I do not recommend taking your pet here. Just not worth it. read more

They did a wonderful job with my chihuahua. Better than a previous vet we've used. 3/4 staff we encountered were wonderful, polite, and nice. One other was a bit grumpy and rude, but the others definitely made up for it. read more

We took our male cat to be neutered and we are very very happy with our experience and outcome. This is a slick production line with everyone arriving at the same time to drop off their pets, but it was very well organised and the staff were very kind and efficient and made us feel that our pet was in good hands. Our kitty was back to his old self by the following morning and we have had no complications. My only constructive feedback is I would have liked to know in advance that cat's litter should be replaced with shredded newspaper, as we weren't very well prepared but in conclusion the care and value for money is excellent. read more

I was really unsure about bringing my kitten here after reading some of the comments but decided to take her anyways. The appointment was at 7:30 and had to stand in line for about an hour. Pick up is at 4:30 but I decided to call around 3 just to see how my cat was doing, the lady who answered the phone was incredibly rude and when I asked how my cat was doing she went "she's probably fine" you could tell she really didn't wanna check on my cat. I finally picked up my cat after waiting another hour but the staff was very attentive and nice. Everything went well with my kitten and she's healing and doing better. I would recommend this place. read more

Spay Neuter Network - Veterinarians Near Me - Dallas, Texas

Had my dog Khaleesi transported on 2/21/2020 to be spayed and receive her shots just to die 30-45mins after pick up. I was called around 3p saying her temperature was 96 degrees with shallow breathing as well as her heart racing. I was told to pick her up at 4p so that they could try to get her temp. up. When I arrived she was laying on the cold floor not moving still with the same medical concerns. I was told that if this didnt change within 3 hours to take her to the emergency vet. After 30 mins or so of driving my puppy died in my 11 year old daughters arms. Khaleesi was only 3 mths old and very lively. My family is hurt and not only that I paid $141 for services that killed my $1175 dog! read more

I was supposed to get a call for my dog to get their stitches out and I never received it. I've emailed and called many times with no response back. As soon as I come I see the staff has provided a small canopy for the customers but one of the employees ( crystal ), who had her nose out of her mask while enforcing COVID rules, was rude telling the elderly to move out of the shade and into the sun even though someone from their family was holding their spot. She was very rude and disrespectful to people of color. There are no fans outside and she expects us to move into the sun to wait in line for hours when some patients could have been in and out. I waited an hour to outside to be told I could just walk in and get them out right away. When people of color speak up we are given a very pointed attitude and we are talked to as if we were babies and can't understand them. Please hire people of color and people who speak both English and Spanish it is very uncomfortable when a mostly white environment acts this way towards people of color. There are no chairs for anyone to wait in the shade. This establishment is very good with their work but not customer service. I would like to credit ( Katie ) for being one of the non problematic front desk employees. read more

My 7 month old puppy was spayed in November 17,2020 in the Crandall, TX. location. Everyone was very nice and helpful. I was so nervous and scared about the procedure but the staff were so kind and reassuring. They texted me as soon as my puppy was out of surgery and let me know she was ok. When I picked her up she was back to her playful self I will and have recommended this location to others. read more

My husband and I had scheduled our five month old kittens neuter appointment and were told to be there by 7:30 and estimated pick up time was around 3 o'clock. We received a call at 2:30 saying our cat wouldn't be neutered today because they ran out of time and we could either pick him up and reschedule for another day or let him stay overnight free of charge and they would do the surgery the following day. I didn't understand why they overbooked themselves if they are not able to complete certain amount of pets daily, my husband had asked for the day off to get this done that day and it was very irritating that he wasn't able to get his surgery. We decided it was best to leave him overnight to assure that he would get his surgery done the following day. Whenever I went to pick him upThe following day I overheard the veterinarian mention to the front office ladies that these were the animals that weren't able to get spayed or neutered that day and to call and basically tell them the same thing they told us, so this was not a one time incident, this is a reoccurring situation.And to top it off when I got my kitten back they had placed a piece of newspaper on top of his cat bed and toy that I had taken for him and it was all drenched in urine and what was so sad is that the instructions for postop is that they cannot be taken out of the The carrier until the following morning because of the medication so to me it was just heart wrenching that they expected me to leave him in there in those conditions. I chose to place him in an isolated room instead of leaving him in the carrier which smelled very strong of urine and medication.Overall the neuter was reasonably priced but the experience was just not pleasant at all. I am sure that there are other organizations that are similarly priced that can probably give better service to the animals. read more

Wow so unorganized I had hoped due to the pandemic they would find a way to take care of pets without such hassle. Arriving at 11am for shots (no appointment needed) there was a line of about 7 people with their pets out in the sun. The temps were pretty harsh I felt so bad for some of these pets for even standing on the hot concrete and not having any water. You would expect to wait awhile for 7 people ahead of you but not 3.5 hours. At the front of the line was a tent with a table which I assumed was for signing in all paperwork when it was your turn. However people who arrived after us were getting seen before us because no one told us paper work needed to be filled out AND turned in inside upon arrival. Why would they not inform us of that and have many of us stand outside with pets in hot weather for hours? They did have one sign which stated if you were not standing on the left side of the establishment you would not be provided services. How does this help pet owners? How about make that sign useful and let them know how the check in process works to make this go smoother? As for the service the vets were very kind and attentive. They just need a new system for checking in possibly having people wait in their vehicles because even the vets were complaining that the animals were having high temperatures because of wait times in sun and were therefore not able to see them. If it was not for that disastrous wait time in the sun and lack of communication my rating would probably have been a five star. read more

I took my 4 month cat to get neutered today 3/12/2020 . I dropped him off around 8 am pick up time was 3:30-4:00pm. I got called around 3:12 ?and was told " we had a little scare" your cat rejected the anesthesia and was needed to be given CPR. FIRST OF ALL WHY WASNT I CALLED WHEN THIS HAPPEN OR AHEAD OF TIME. If you can't help an animal when something goes wrong you should not wait to see "if he can get better on his own" . APPARENTLY his lung collapsed and was never operated on. Vitals are up , heart is racing and all I needed to do keep him warm to get his temperature up. I had to come to the location and take him to the emergency room because it's out of their hands now. Apparently it was my fault that perhaps my cat was sick and I just didn't know. However they are sure the cat will have just a LONG recovery. Once I finally got to see my cat I knew my cat was brain dead and wouldn't stop shivering. I had to take him to a nearby clinic to find out it wasn't shivering it wouldn't stop having seizures. I decided to put him down. Later on I was informed by an employee and a former employee that they lack skills and that this has happened before. They are careless and she believes they put more chemicals unsupervised that my cats body couldnt handle it. If I can give them 0 stars I would. I would hate for another family to go through what my family is going through. My cat was loving , energetic and we are heart broken. Do not bring your animals here save yourself the money and time. READ REVIEWS. This has happened many times before. read more