Came here before for food. Staff is amazing! I then came here for my daughter's fish i won at a…read morecarnival. Again, they were super informative. I even asked about betta fish in case the fish i won at the carnival passed away which sadly they did. I went back and bought a beautiful betta with blue, red and purple. He's been solid for months. I've used all their recommendations and I recently got him a 3G tank with the trimmings. He's been giving us so many bubbles. Overall, im just so happy. I highly recommend this place..

Great groomer. Our dog loves Liz!! I can't imagine anyone else who can do as great a job as she…read moredoes!

What a breathe of fresh air visiting the Bville store. Clean with lots of employees helping me find…read morethings when I needed help. Carried my purchases to my car too!

It's a nice place but crickets are very very overpriced and the manger is very very rude and there…read moreis probably only one great worker and the plant section is very bad plants are dying and dried and there is crickets in the floor and people dogs pee on the floor and it stinks in there and the animals don't have the right care and the stuff there is so overpriced!!!

Physically posted hours would be helpful. Especially for a…read morenight shift ppl. Wasted trip/time cuts into precious sleep time

This is my all-time favorite pet store! About 3 1/2 years…read moreago I got into the fish hobby thank you for helping me out with Everything

The staff are extremely knowledgeable and very friendly as well as helpful! Prices are competitive…read morewith chain stores, and this is a small/local business! I am always happy to support local, and thrilled that this store is so welcoming and informative! It really makes purchasing a new pet less stressful! If you ask they have answers and are so willing to share their knowledge.

Pampered Pets is a small pet retail store in the Pyramid Mall (the new Shoppes at Ithaca Mall)…read more You'll remember Pampered Pets because of the resident Blue and Gold macaw that lives in the store. I don't agree with keeping him in the store (he does get to come out of his cage for a spell when the store closes) but Gene, the owner, believes that the bird, who he rescued 17 years ago, is happier there. Overall the store has a sizable collection of retail items and sells fish, small birds, rodents, and reptiles. They also feature adoptable kittens from SPCA, who are always surrounded by boys and girls and woman, cooing over the cute babies. If I still lived in Ithaca, Pampered Pets wouldn't be my first choice for supplies, but I wouldn't avoid it altogether, either.

The help was terrible! The women and owner were extremely rude, and not caring. We returned a sick…read moreanimal that they sold us, and they attempted to blame us on its illness. They were very ill mannered and unprofessional. While they have a great selection, there staff is terrible. Go some place else.

I was in town for business and had a last minute schedule change. We found Tom at Highland Farms…read moreand he was able to accommodate our dog last minute, which alleviated a lot of stress for us! Nice larger kennels and reasonable prices.

Today is my dog's birthday and coming here is always my first choice. I found a pup-pie, birthday…read morelamb squeak toy, and a princess biscuit. Some of the treats were on sale for mix and match so I got a few of those. Chelsea was so helpful with all the questions I had. She also helped me log in to the PetSmart website and went through my benefits so I could get the most points for all of my purchases today. Saved me a ton and I've got money to go towards my next purchase. I love coming here!

For the third time I visited Petsmart grooming with two separate cats. The service & money I…read morespend for what I got is horrendous. It seems that they only groom cats from the next up. Charged me over $100 for grooming & bath. Nails never trimmed. Cat not dried or brushed. Store manager defends practice.

My go to fish shop for fish, supplies, and information. If there are certain fish you are wanting…read morethat they do not have in stock, they will special order fish for you from their suppliers, with weather taken into account. The staff are very knowledgeable and personable. I have been going here since they opened. If you have never owned fish before, they will ensure you have the proper setup and fish for your goals and budget. Highly recommend as they will steer you in the right direction. And if you make a purchase that you feel was not right they will work with you to try and resolve it the best they can. There is so much more to this fish store than can be said in one review. They do so much for their customers and the fish keeping community when compared to any other fish store I have been to.

Friendly and knowledgeable. Genuinely care to help our situation. They love fish and aquatic…read morelives. There isn't a place like it in town.