I'm a DIY guy and this place is fantastic! The folks there are always very helpful and they have…read moretons of inventory to complete just about any project. They have some great clothing and holiday seasonal items too! Most recently we had a plumbing issue at home. I don't know much about plumbing so I went to Mountain Hardware and Luis helped me out. He found the part I needed and took the time to explain the fix to me, even lending me one of his tools. Being a plumbing novice I had to return a few times, and he was always super helpful, such a great guy. Highly recommend this fantastic place! I'm so grateful it's part of our community...

I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

Mean customer service ...overpriced. . Aggressive manager…read more.. Employees from insult customers... Not a good representation of the true value brand

Don't shop here they might offer to let you skip the line try something and bring it back to only…read moreaccuse you of stealing , weird ass customer service.

Made an online order, waited over a week for shipping, finally called about order and Mark…read moreresponded with hanging up on me. I said nothing rude I only asked about my order and why it hadn't shipped. Not the way to treat a customer Mark

can't believe this place! there is no mention of no no returns on consignment items. I was not even…read moreinformed that I was buying a consignment item, nor was I informed that there was no returns on consignment items, there is no sign, if so it wasn't visible. I bought a drone it was brand new, I assumed it was owned by the store, because it was brand new. knowhere on the merchandise does it stay that it's consignment, I literally did not use it, fly it, or anything and it was 2 Days later and all he (the owner) is so no returns on consignment items and just went about his business like nothing happened. I am homeless and live in my truck. It just so happens that my transmission goes out the next day that I purchased the items, there was no remorse, sympathy, or any type of companion.

Spent one hour in the store, looking at everything they even had a dog store in the back too much…read moreto list. Just check it out. I bought myself a funny hat. I got compliments on it all day wearing it.

Nostalgia and everything you want from hardware to home goods. Need gold pans they have them. Yard…read moretools, cabinet hardware, indoor outdoor needs. Busy place with plenty of staff to assist you in you needs and questions. Gorgeous interior with hardwood floors and crowded aisles. (Good thing). As for value well everything was reasonably priced. Remember it is a True Value store.

Love having this handy little shop locally! We visit one if not two times every stay and they…read morealways are helpful and have exactly what we need! Plus you can't go wrong with all their fun decor for decorating!

Free popcorn and Coffee in a hardware store ? Well, that is just the beginning of all the fun you…read morecan find in this jam-packed hardware store. Totally reminds me of an old-timer friendly and helpful small town hardware store, they seem to know almost everyone who walks in, except the visitors of the town of course. We always make an effort to stop in when we are in this area to browse through their unique collection besides the yard or kitchen tools !

Awesome hardware store with a solid fly selection. In a world where fly shops struggle, I really…read moreappreciate these hybrid models.

Thank you to Cindy! Great essentials!…read more Love my shovel I got here two years back! Got to visit again and grab some detergent! Happy to support good people!

Crazy morning in Auburn with a city wide power outage, but Ace was open and there for the community…read moremore than ever! Everyone was upbeat. Generator running for the registers and employees ready to usher you with a flashlight where you needed to go! I was helped by Tessa. She has helped me several times in the past and is always in great spirits and super positive, knowledgeable and upbeat! Thanks Tessa and Auburn Ace! You guys are the best!

Lately, I have been carrying a lot of my belongings with me such as iPhone, wallet (credit cards…read moreand cash money), iPad, car and house keys, plus my USA passport, which helps to avoid misunderstandings with the U.S. Immigration and Customs Enforcement (ICE). So, these are a lot of things to stove in my pants (except the iPad, which I used to leave it in the car) ; hence, I purchased a small day pack, which is way smaller than a school backpack. This bag allows me the comfort of taking all my items with me at a moments notice, just like women do! However, women's daily pack are called handbags and they are similar if not bigger than a man's daily pack, and I bet no-one would dare to ask a woman to check their handbag at the front-desk of a hardware store! Anyway, I have never had an issue entering any store with my small daypack until today. I went to the ACE store near my house and as soon as I walked in the store a sharp voice demanded that I check my daily pack at the front desk. At first, I could not understand why is this person questioning my integrity and no even 30 seconds have gone by when another ACE store person, a large man joined in the argument and said that it was a store policy and that I needed to check "the back pack" at front or else leave the store. First of all, it is not a back-pack, but a smaller bag; secondly, store policies should be displayed at key touchpoints along the customer's journey into the store to ensure transparency and prevent disputes. Anyway, I have been coming to ACE and as a home owner, I have made lots of home improvement purchases at this ACE store which used to be on Nevada St before, and I have not been able to find such policy display any were on their front doors. I don't mind store clerks doing their job, but I do mind when they questioned my integrity. Hence, ACE has lost my patronage and moving forward I will rather drive an extra 1 mile to the HomeDepot.

Great store! a little bit of everything. fantastic service!! friendly helpful folks!!read more

Always excellent service and competitive pricing on all of their offerings. Best local pricing on…read morepropane.

A GREAT STORE IN THE HEART OF PORTOLA. This is a huge store with great prices....nothing marked way…read moreup just because they are in a smaller area. The guys working there are HELPFUL and very nice. This will be our go to in Portola as a new business. Thanks for your service, James and Kelly, Applegate Budget Storage, Portola

I've been going to the Ace Hardware in California for 10 years now. I would say and in far more…read morethan 100 Inquiries or transactions this Ace Hardware has been filled with the most unfriendly, rude, unhelpful sales people I've dealt with in this area. There used to be to be one nice, extremely helpful lady, Gaby Garcia, but she's long gone. It's hard to get some of them to get off their stool to help you. I'm an old lady and have often wondered what it is I've done to piss their sales people off. The Gra eagle Ace Hardware is exactly the opposite, friendly, helpful and a pleasant experience visiting that store. I do not recommend the Portola Ace Hardware; filled with a bunch of self absorbed grouches.

Craftsman warranty IS, I'm told by Mike. the owner, honored. That's really great and good news…read moreafter said warranty erringly being denied by an apparently uninformed employee. Solid! Thanks.

Weed trimmer spool needed replacement...went to purchase a new one and Sevice tech Al found the…read morereplacement part and took the part and replaced it for me...which I was prepared to do myself. No charge customer service ty Al... Robert T