Good store. Emmanuel was very helpful. Had all I needed in a just a few minute…read more Thanks

I don't know if it's the store or Joseph a bank overall. I bought a belt that was mislabeled by 10…read moresizes. Salesman sold me maybe an old-fashioned jacket when I asked for fashion advice. They won't alter a suit I bought that's supposed to be altered for life. Their main customer service line was rude.

Large collection of cowboy boots the hats where a lot of the same colors the service asked me if I…read moreneeded anything so the service is pretty good they had a good selection of some stuff it was pretty price.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

Newly relocated at 505 N. Goliad St, a mile north of the original store! Still making a few…read morearrangements before opening to the general public. The new Southern Roots is a remodeled former vintage home, next to "SERVE by Hallie B." boutique. Great neighbors! Southern Roots offers style for both guys, and the gals: classic looks, casual comfort, and outdoors wear by Patagonia, and other brand names. Classic Birkensock sandals in many colors and designs. Water wear sandals & shoes. I bought a Patagonia "NOH2O" rainproof hooded windbreaker with big waterproof pockets that has done the job when needed, really came in handy. Accessories, hats, sunglasses, accent jewelry, socks, gloves, and more. Staff was pleasant and helpful during my visits. The new Roots at 505 N. Goliad has it's own parking in back, and along the north side. Marked ADA parking space & ramp entry into Roots. So, looks like February 13th, a Saturday, will be a "Block Party" to welcome Southern Roots.

I had the best time in the store yesterday!!! My first time actually since I don't live in the…read moreRockwall area. I just wanted to say thank you to the girls who helped me!!! I work 7 days a week as a real estate broker and my entire life is in storage right now. I had ZERO spring clothes.... So I needed everything. It was the most anti pretty woman, pretty woman shopping day! The girls we're extremely kind, extremely helpful, and made this EASY! Y'all have an incredible team Highly recommend. As for people who say the stuff is over priced... I found it to be completely the opposite. It's extremely reasonable, I won't say cheap because they carry nice brands. But the most expensive item I got was like $75! Most in the $30-50 range which I think is fantastic for a high quality boutique that caters to their customers! I will be making this drive again!!!!!!

Good Menswear products when I am looking for something I urgently need. Employees are great…read more Amazon return is a nice benefit too,

Got scolded as a customer for following the directions provided in email for in store pickup…read more We got a mattress topper that was put in bulk orders which is in the back, was told to go to customer service per email, we waited for help at customer service until a cashier was available. When approached by cashier he was in a friendly manner and was providing help. Once the manager, Debbie, came to the desk the whole mood changed. She was not only rude and abrasive towards her employees but to us and other customers as well. We had followed the provided instructions given by the email and she berated for not going through checkout rather than going through customer service as we were directed to do. Absolutely ridiculous behavior to tell the customers that they were wrong for following the provided instruction and do it in such a flippant manner.

I love this store and would give it 5 stars, IF EVERYTIME I check out it didn't take an eternity!…read moreThis store has a real problem with lack of customer service when it comes to checking out. It should not take 45 minutes to pay for your stuff. I came to the car with the grandbaby and left my daughter in line. It's been 45 minutes and she's still in line. This happens nearly every single time we come here.

I checked out today with Makella who although busy with many customers treated me as I was the only…read moreone in the store! She had to call customer service two times to verify information on my account and took time to take care of my problems! Please give her a star by her name for today and buy her lunch! She's one great employee in the Rockwall store! Thank you M for taking are of me! Sincerely, Victoria Bean

If I could give zero stars I sure would for this location. The customer service upfront is very…read moreunprofessional and racist. On December 7th my father was checking out over $500 worth of merchandise and while he was being checked out the female cashier has someone that speaks Spanish ask my father if he can afford what he is going to purchase. Then she asks what kind of job he works at. Like what is it to her where he works, I am very sure that my dad makes well enough to buy whatever he wants. Then when we called to complain about this incident nothing was done. I'm pretty sure the management itself is a reflection of the employees that attended my father. The cashier number on his receipt is 71784 . I myself have been in this location to purchase boots for my daughter and I and the customer service was bad. We were not greeted, we were not asked if we needed assistance just seen the employees standing around having conversations amongst themselves. My daughter literally had to ask someone to assist us. Since that day I will never go to this location again. Ill take my money elsewhere.

If I could pick zero stars I would. First off the girls at the front counter have the worst…read moreattitudes! I have shopped at this location about 4 times now and yesterday was my last. I will no longer shop here. The first time I went to this location my wife and myself were buying clothes for my daughter's birthday. There was a jacket on a rack that said all jackets 20% off. We went to check out and have well over $400.00 in merchandise that we are purchasing. My wife always makes sure that the sale shows on the bill and notices that the jacket did not reflect the 20% off. My wife said something to the young girl behind the counter and she tells us that this one was not on sell. I went back to where the jacket was hanging that had the sign and then showed the girl at the front counter. She then with an attitude told us that the sale was not for this jacket. I said that was fine so I just suggested that they remove the sale tags. This happened a few more times on other items. Yesterday I went to purchase my son some clothes for his birthday and another sale tag was hanging and once again I am being told that the item was not on sale. I left all the items on the counter and left the store. I took my money elsewhere. Let's be honest, this is Texas! There are stores that sell these clothes all over. I will not be returning to this location again. I am trying to spend money at your store. I do not deserve the little attitudes from these girls. And I suggest taking all sale tags down.