Rockwall Professional Jewelers

Fast Fix has been great with my Michele watch. Last year I went to them for the first time for a…read morebattery replacement but didn't have the time (estimated 3-4 hours) to wait for a cleaning. Eventually I finally found myself back in store to get a much needed deep clean, and they did a phenomenal job. For reference, the battery replacement was $92.01 (June 2024) and the cleaning was $64.95 (November 2025).

I had a very disappointing experience at Fast Fix. They did warn me there was a possibility my ring…read morecould break or lose shape, and I told them I trusted their judgment. Within seconds of attempting the repair, they broke it. What I don't understand is why they didn't take their own experience and profession into account and simply decline the repair if it was that likely to fail. As a mechanic myself, I know what I will and won't break. And if I advise a customer to do something and it breaks because of my actions, I take responsibility for it. They did polish the ring and it looks nice, but that's about the only positive I can point to. Instead, they wanted to charge me $70 to fix the damage they caused, then recommended adding a shank for over $200, with the ring not ready until the next day. That's not accountability, that's passing the cost onto the customer. Overall, poor judgment, poor handling of the situation, and a really frustrating experience. I won't be coming back.

Hebron Jewelry Exchange

(4 reviews)

This is the only place I'll go to sell jewelry anymore. I received almost double what I expected to…read moreget. It's a family owned shop that gives fair and honest prices.

My exchange with Dean was quick, easy, comfortable and transparent. I used the Yelp Quote system…read moreand sent out a request at 3:30. I received a price for a gold coin within a few minutes and was walking out the door within an hour. The only hold up was me driving down there! I spent about 5 minutes in the store and was immediately attended to and had my request processed in a flash. At no point was I hassled, or pressured into anything I didn't want. This was an ideal experience and I'd recommend it to anyone else looking to sell gold or jewelry.

Arwood's Custom Jewelry

(3 reviews)

•$

After a bad day with DGSE, Max was just the guy that helped turn my day around. He was able to…read moreorder and custom fit my wife's wedding band for a fraction of what the other guys offered and helped me pick out my band at a 30% savings from what I was looking at online. If you have custom jewelry ideas, take them to Max first before you go to the big guys.

After seeing some great reviews online for Arwood's Custom Jewelry, I had my husband take my…read morewedding ring in for them to fix the platinum prongs because they kept catching on things and I have almost lost my diamond twice. I have to say that they did the most amazing job and the price was very reasonable. My ring looks like brand new and the prongs are so much more solid than how the last jeweler "fixed" them. They also re-sized my husbands wedding band and it looked amazing also. I am so impressed with their work, you should check them out. The owner was also very nice to work with. It was a nice change.

Gem Classics

(36 reviews)

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

Prospectors gold and silver exchange

(1 review)

Great place! Welcomeing atmosphere. Pays cash for your gold, silver and other precious metals.read more

From the owner: We buy all precious metals, diamonds, gemstones, high end watches and precious metal coins. We have…read morejewelry available for sale, and we service watch batteries and bands. Please call me at 214-604-8910

JB Jewelers

4.7

(44 reviews)

•$$$

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

Van Leo Jewelry

3.7

(3 reviews)

Great service and experience! We were able to get a band resized, as well as customize my husband's…read morewedding band. The location is easy and convenient. We were treated well and communication was great from start to finish. Love the added bonus of free cleanings and discounted repairs once you become a customer. Hoping to go back and customize my diamond band. Thanks for everything!

Be careful. They took from my necklace when I sent it for repair, and they cut my bracelet. Make…read moresure to put the jewelry on the scale before and after any repair.

Lia Jewelry

(1 review)

Lo recomiendo 10/10, he visitado el lugar varias veces, siempre a comprar por la buena calidad y el…read moreprecio del oro. Súper satisfecha y nos vemos pronto! I recommend it 10/10. I've visited the place several times, always buying because of the good quality and price of the gold. Super satisfied, and see you soon.

From the owner: Lia Jewelry is the # 1 source of Cuban links in Dallas, Texas. We create and sell handmade products…read moreby our experts!

Scintillating Diamond

(1 review)

The best jewlery concierge service I have ever used! I love the way this company treats me from…read morecustomer service to the quality and prices provided! They designed me a BEAUTIFUL BLUE KITE PENDANT AND CHAIN! Start here for your jewelry needs and you will not go anywhere else

From the owner: We are a concierge style of jeweler. We are happy to set an appointment to come to you either in…read moreperson, or via a virtual consultations to help you design your perfect piece. We offer all types of jewelry from fashion to engagement. The only jewelry that we don't currently offer or service is time pieces.

Nasr Bros Jewelers

(27 reviews)

We cannot say enough wonderful things about Nasr. They helped my son design one-of-a-kind…read moreengagement ring he had envisioned and truly brought it to life. From the very beginning, they made the entire process stress-free, exciting, and enjoyable. They sent images and videos throughout the design process, welcomed changes without hesitation, and offered honest, expert guidance about what would look best and what wouldn't work. Their knowledge and attention to detail were exceptional. Even more impressive was their customer service--always friendly, enthusiastic, patient, and incredibly accommodating from start to finish. The proposal was a complete success, and his fiancée was absolutely flabbergasted by the stunning ring they created for her. The finished piece was even more beautiful than we ever imagined. If you're looking for a jeweler who truly listens, cares, and delivers beyond expectations, I highly recommend Nasr. An outstanding experience in every way

Great customer service , excellent service and pleasant environment…read more I will use them for all my jewelry needs awesome people and willing to change your jewelry need

Quick Draw Rare Coins

4.5

(18 reviews)

Solid place. Fair premiums. No BS…read more I walked in with $450 to spend on silver. Told them straight up what I had. They did the math, gave me options, and let me choose. Ended up with mostly 1 oz rounds and a couple smaller pieces. Easy process. The transaction was smooth and honest. They actually talk to you and make you feel welcome, not rushed or pressured. If you're new to silver and gold, they explain things without talking down to you. Sometimes the lines are long but that only proves that these guy are exceptionally awesome . I called other coin shops before going here. One wanted $8 premium on rounds and $10 on Silver Eagles -- straight ripoff. These guys were a lot more fair and resealable. I asked them their premiums up front and they told me straight up $1.50 on rounds and $3.50 to $4.50 on Silver Eagles cant remember. At the time, silver spot was around $80-$81. And change. Even though this place isn't the closest to my house, I'll drive out of my way to come here. Worth it. Good experience, good people, fair prices. I'll be back. I'm just hoping silver drops down cheaper.So I can stack more Thank u QuickDraw.

Quick Draw Rare Coins is exactly the kind of small business I love to support. They've been around…read morefor over 40 years, and when you walk in you can tell why--they care about their craft and their customers. They've got a cool selection of coins from all over, but I actually came in for a different reason: a watch that had been gifted to me needed a new battery and some adjustments. I usually wear an Apple Watch, so having a "real" watch fit properly was a little foreign to me. Johnny walked me through it and even after I thought it fit well, he suggested one more adjustment. Sure enough, when he brought it back, it fit like a glove. That kind of extra attention and expertise is something you don't always get elsewhere, and I really appreciated it. On top of that, he took the time to check the watch and noticed the gasket had been pinched by the last person who changed the battery. He went ahead and replaced it, which gave me peace of mind knowing the watch was properly protected. That's the kind of detail that separates a true professional from someone who's just rushing through the work. They use high-quality parts and Swiss batteries, and it shows. Even better, they actually came in lower than their original quote--always a pleasant surprise, and definitely better than the other way around. One of the main reasons I chose them was their quick response to my questions on Yelp, along with pricing that was more reasonable than some other places I reached out to. That responsiveness plus the personal service sealed the deal for me. And just to add--Johnny and Angela (the owners) are genuinely good people. Friendly, professional, and clearly proud of their business. Plus, they had a cute little puppy in the store, which, as a dog guy, just made the experience even better. Bottom line: if you need help with a watch repair, battery replacement, or anything coin-related, this is the spot. Great people, great service, fair prices. I'll absolutely be back the next time I need a watch taken care of.

Tic Toc Clock Shop

3.7

(18 reviews)

Tic Toc Clock Shop is my go to place when I need a clock repaired or cleaned. On top of that, they…read morehave a huge selection of clocks for sell.

I have used them for years & just yesterday had them repair & restore a pop art 1960s clock. They…read moreare so nice & truly know everything there is to know about clocks of ANY kind... including battery. Rawlins Gilliland

The Old Fashion Way

(10 reviews)

Total let down!! My appointment was scheduled for Jan 10th then with no notice went to Feb 12 1pm…read more No show I called the own said that date was to get on the schedule.. I'm setting at home waiting for them.. the owner gave me a totally lame set of excuses. Good luck to anyone who uses these people.

I took a 20 year old clock that needed a new replacement of the mechanism that is battery operated…read more When I visited the shop I was clearly blown away as to their ability to fix even more complex clocks that I have ever seen. Friendly honest and truly an outstanding craftsman who is passionate about the services and work regarding any clock. Honestly I do not think he charges enough for his time. Highly recommend.

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1 review that is not currently recommended

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Brandon V.

634

3 years ago

Absolute jack wagons on the phone.. at first they were trying to be difficult about giving me a quote for my necklace, but when I had every single detail for them, they did not like that they would rather me be in person to try to hit the switch bait... when I gave every detail to the jeweler of my necklace. They still tried to tell me I had to come in when literally I gave them everything they needed, but they quoted me $200 to change a clasp.... Highest ive been quoted was $70!!! if you get the old lady on the phone, you might as well just hang up and call someone else they are going to try and bend you over. I'm a business owner myself small jobs are big jobs that's not how you treat people I'm actually in the market for a $20,000 budget engagement ring but I damn sure won't be looking at rings with these people... they cant handle a gold rope chain.. read more

Rockwall Professional Jewelers - jewelry - Updated July 2026

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Golden Jewelers

4.5

(15 reviews)

Let me start by saying that this place and Noah are true professionals and I would highly recommend…read morethem to anyone. My story: I planed to propose and was kind of lost on the right ring and how to go about the process. I did some searching and found this place and read the reviews. Hesitant, I drove over to the store and told Noah about my plans, he was very kind and knowledgeable. I decided on a ring design and handed over my mother's wedding ring and my gfs grandmother's engagement ring. Noah listened to what I wanted and he designed a perfect ring for my soon to be fiance. After the first rendering, we agreed that it was perfect. She said yes of course but I got the wrong size, slightly to big. Noah offered to remake the ring free of charge and even added more diamonds!!! The ring is absolutely gorgeous, and to top it off, my fiance is just absolutely in love with it I highly recommend this jeweler establishment and Noah the gold smith. You really cannot go wrong here!!!!!

This location is actually located in the Forney Shopping Center under the name Afandi Jewelers and…read morethey are AMAZING! I had to have a ring cut off my finger and then fixed and I was able to walk right in and have them help me. They were professional, calm and when they were done with the repair the ring looked beautiful as if nothing had ever happened to it. They also had a gorgeous variety of jewelry for sale. I definitely recommend them for all your jewelry needs.

Willis Fine Jewelry

4.2

(25 reviews)

Everyone at Willis Fine Jewelry is so friendly and helpful! I was there last week for some minor…read morerepairs and they did them right on the spot (while they cleaned my rings too) and they didn't charge me a dime! I highly recommend them! They also re-did my engagement ring and I love it!

Warning to anyone bringing their jewelry here. I trusted them to simply resize my watch and take…read moreout a few links, but they ended up cracking the glass face and ruining it.

Pritchett's Jewelry Casting

3.0

(4 reviews)

Great experience and easy upfront fees. Unlike the other jewelers in the area the owner was very…read moreupfront with everything. Will be back

I took 2 of my wife's identical rings to move a ruby from one ring to the other. I called twice…read morechecking on it..he told me he was having difficulties setting it. I offered to take it to another jeweler who has worked on this ring before. The gentleman at Pritchetts said he would let me know..I never heard from him. I called him today being within the 4th week after dropping it off still not done..I went to pick it up to find he had shattered a ruby upon attempting to reset..and offered nothing for the shattered ruby which was not returned. I do not recommend or at least proceed at your own risk.

Loupe Jewelry & Watch Repair

(6 reviews)

Great experience at Loupe today! My Bulova watch battery stopped working about a week before my…read morecompany sent everyone to work from home in March 2020. This watch has sat for over a year because I didn't need a watch! Now that things are starting to open up again, I'm so glad I came! They had my watch battery replaced in under an hour and for about $25! Also struck up a great conversation with the owner & her son! I'll definitely come back here when I need them!

I just stopped by to buy a cleaning cloth they were out but the owner herself cleaned my bracelet…read more(it's shiny and beautiful again) all while being so kind! Beautiful stuff, great service, highly recommend it and I'll be back!

Texas Gold Connection

(8 reviews)

My glasses were recently snapped in half on the nosepiece via my toddler sitting on them. I like my…read moreglasses quite a bit and wanted to fix them. After finding Texas Gold Connection's website advertising eyeglass repairs, I called them and talked to a helpful staff member who said that they charge $55 (including tax) to weld broken glasses and normally have them fixed within an hour. I stopped by on a Friday afternoon, spoke to a helpful staff member, and dropped off my glasses. About 45 minutes later, I received a text notifying me they were ready. When I picked them up, I could hardly notice where the fix had been made. The staff was extremely helpful, friendly, and most importantly, they solved my problem at a great value. Highly recommended for eyeglass repairs!

Excellent customer service, fair price, and quality work. Couldn't ask for anything betterread more

Aurora Jewelry Design

(9 reviews)

Let me preface this that I did not actually use this company. But Jamil was very helpful in the…read morefact that, even though he said their shop could not service my watch, he was trying his best to find another source. He definitely went above and beyond and that's something you don't find in a lot of businesses today.

I visited Aurora Jewelry Design on 5/27/25. I was immediately greeted by the owner, Jamil, and…read morequickly started shopping! The selection is great with many varying options in price. There is definitely a little something for everyone. He also has several large books in which you can custom order/design your own pieces. I ended up getting an anklet made from tri-colored gold (white, yellow, and rose gold), and love it! I also have 2 bracelets that need repairs made, and some watches that need new batteries; I'm excited to have this gem of a store nearby!

Diamond Exchange Dallas

(61 reviews)

A little over a year ago my now fiancé brought me here so we could pick out our rings. Farrah is…read morethe one who helped us figure our exactly what we were wanting. She was very friendly and was very knowledgeable and was able to explain everything so we were able to make a decision. I can say that I am very happy with my ring and will be going back for all my diamond needs.

Roderick is THE MAN! We booked an appointment for a custom stackable ring set. I showed him exactly…read morewhat I wanted and told him what we were willing to pay and he made it happen! My husband upgraded my wedding ring(s) before our 2 year anniversary and I couldn't be happier! I'm OBSESSED with my rings! Before we picked the rings up he had someone come in to appraise the rings and it came with a full, detailed report. I'd recommend this place to anyone looking for something custom.

Milke’s Jewelers

4.7

(64 reviews)