Purchased Specialized Vado in late 2022, for $5,600 new. Had the motor malfunction on my way home and was unrideable, rear tire would not roll. Specialized offered $100 off the price of a new motor that retails for $1,200. I would never buy a Specialized anything after no support. You can find many other pedal assist bikes that cost a fraction of what I paid. My bike is junk without the $1,200 repair. Don't make the same mistake I did. read more

Bought an SL7 Tarmac a few days ago and a previous shop had serviced it but wouldn't touch the seized seat post.. they told me the previous owner may have known that's why I got such a good deal and it's going to be hundreds. Called these guys and they said to bring it in and they'll look at it. Took the service guy 5 min to get it loose and properly adjust it. Should've brought it here in the first place. Great team and great vibes read more

Just picked up my bike after having a new drivetrain installed. Wonderful experience all around. Marcos was great getting everything scheduled and finding me the right chain ring. Big shout out to Mitchell in the Service department. His knowledge and experience was very evident. He did a phenomenal job and really went the extra mile for me !! Literally the best experience I've ever had at an LBS. Hope I don't have to go back soon... But look forward to seeing the Great Team there when I do. Thank you !! read more

Warning: Specialized Santa Monica does not have any better service than your average local bike shop. Just like regular bike shop, Specialized corporate can only provide customer feedback and nothing else can be done if you have any problem. This location will not provide any customer service after your purchase. The Sales rep told me I would fit large frame size but had issues with fitting. They changed the frame to the correct size. The previous frame also had issue with brake line rubbing the frame that left the marks. If i had not noticed it, it would have easily damaged the frame. That bike looks like it is still being sold at the shop. Replaced bike had issued with rear wheel bearing that sounded rough and not spinning well. It would completely stop before 20 second mark from good amount of speed free wheeling. I brought in for checkup mechanic told me nothing was wrong with it. I went to different bike shop and they immediately noticed the issue and fixed it. Now it rolls just as it should. Now the bike bearing seems damaged due to not having it adjusted out of the box and not adjusted by the mechanic. The reason why I am not going back for repair is because of their carelessness after sales attitude. Plus, I know for a fact that I am gonna have to convince them that the shop messed up the bearing. It will also take very long time for them to get the parts and wait couple month for it. If you want specialized bike, buy it from the local shop you can trust. Have it shipped to them. The shop will not bother with you after making their sales. read more

Big shout out to Marcos and Harold for the tips and helping me pick out my first road bike!!! read more

Specialized - Bikes Near Me - Santa Monica, California

This is by far the best bike shop In Southern California! I have been to them all. Here you have top notch managment in addition to not only great customer service but also being very knowledgeable of bikes in general, not only their brands. Additionally the bike service department is extremely efficient and run by extremely experienced technicians. Definitely buy your next bike here! read more

Thank you Marcos for the help and information on my bike in regards to its warranty. Thank you guys for fixing my bike up like new. Much appreciated read more

Specialized - Specialized Cruz bike - Bikes Near Me - Santa Monica, California

I've been a loyal customer of this bike shop ever since I purchased my bike from them. The customer service and service department have always been exceptional. I spoke highly of them and referred many of my friends and family to the shop. Unfortunately, things have changed since the new staff and service department took over. The customer service has deteriorated, and the quality of their repair work has declined significantly. I recommend going elsewhere be worn . read more

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Well worth the trek over the hill (pun intended). I'm from the San Fernando Valley and ride a Trek but am fond of Specialized equipment and clothing. I was looking for a new wind vest and found one I liked online. I did not want to wait for the vest to be shipped to me so I checked local stores in the area and found this one. I was hesitant because I don't like driving in traffic but that was the only time I was free to go. When I arrived, I was happy to find that they had a large parking lot and parking was easy. When I walked into the store, I was immediately greeted by Shon. Shon took me to the item I was looking for and guided me to the dressing room. The vest fit perfectly and was exactly what I was looking for. I love the quality of their gear. Aside from my wonderful purchase, the store was well organized, clean, neat and well stocked with equipment. The displays were eye-catching. This is an outstanding bike shop with wonderful customer service! read more

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I was blown away by the above and beyond service I received from the team at this location, especially Marcos and Patrick, who took time and care to help set me up with everything I need as I start my cycling journey. If you're like me and a total newbie who wants to get into cycling, look no further! read more

Crazy slow service for the bike they had as part of a warranty repair for one week. The person at the front became super annoyed with me because I kept asking for the old parts back and buying things totaling $500. The bike work was not great, and the rear derailleur, bar tape, bottle bolts, and brake alignment were poorly done. This was my only time getting work done here and I won't be back. It's also a bad sign when they have mostly young workers because they can't retain experienced ones. This is backup review from Google because they shadow ban without notice. read more

Great shot great energy amazing customer experience our repair guy was thorough and fast

Went in for new tires. Guy asked me "Do you want me to throw them on your bike for you?" I say "Sure." Didn't realize they were going to bill me for that service. It was definitely pitched as "we can just do this for you," not "do you want to pay for this service." I'm fully capable of mounting a clincher on my own. I don't remember how much they charged for it, but it was absolutely not worth the money. Now they send out marketing emails with the unsubscribe link colored to almost completely blend into the background. The bikes are good. The shop is skeezy. read more

Many moons ago I wrote a review that the staff were not friendly. That is no longer the case and hasn't been for years. I stopped by today to pick up a custom jersey for Los Angeles they produced. I love it. I love that it is specialized and has the LA landmarks on it. This store is s-works heaven. If you want top of the line specialized this is where you can get it. And don't be surprised if you run into a celebrity buying a bike here. read more

Specialized - Bikes Near Me - Santa Monica, California

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Had a mtb fitting for my junior high schooler who recently started riding and racing with her school team. Brian at Specialized Santa Monica provided comprehensive bike fitting, explained his process each step of the way, made additional recommendations, and considerations for the future as she gains experience. Very thorough and extremely helpful! Highly recommend! read more

Amazing service department! If you are looking to get your bike serviced. Ask for Wade, he is very knowledgeable and helpful. Thank you Wade! read more

If you want a bike shop that cares about you and your experience with their service, go elsewhere. Go to Helen's cycles. We ordered a $3,000 bike and have been promised week after week for six weeks, that it would be ready. There is always an excuse for why it has not been ordered. We now have to use another bike for our bike trip. We chose to go with the local Specialized store to support local business-- total mistake. Their people just don't care. Would be happy to talk to the owner of the store if perhaps he/she cares more than the employees seem to. read more

Right from when I went in the store I felt welcomed and employees were professional and very accommodating I showed Brandon my problem with the Exos Shoes. When I couldnt have my shoes fixed in other stores i've been to, i decided to come by the sta monica branch, good thing there was Brandon, thanks to him he made what others says impossible to possible. Now I can use it for my rides. Specialized Santa Monica is now my Favorite Go to Store Let's Go Brandon ! read more

Specialized - S-Works Exos - Bikes Near Me - Santa Monica, California

Many of the staff are unfriendly and unhelpful. Difficult to get their attention, and you get different answers depending on who you ask. But I do love my specialized bike, just order your parts online and wait, not worth going into this store unless you have to. Or go to the Southbay shop. read more

I was riding my cargo bike around Santa Monica when the chain totally got tangled and it was impossible to ride. I pushed the bike 2 miles to this shop where Aaron and Steve immediately took care of me and within one minute of arrival got back back on the road again! What an amazing group of people and on top of all this, they refused to allow me to pay. I am already a specialized owner times two, but this means I will be one for life and I encourage you guys to come and give more business to such an honest and wonderful group of people! THANK YOU!!!! read more

Specialized - Bunch Bike. Repaired in 1 minute!! - Bikes Near Me - Santa Monica, California

Professional staff, well organized store which is really easy for us to find everything we needed. Big thanks to Sean, Steve, Ben and Brandon who were there from placing our order to picking up our bikes. We went to multiple bike stores before we decided to shop our first bikes here at Santa Monica Specialized, which turned out to be one of the best decisions we've ever made. Special thanks to Brandon, who built my wife's bike and patiently walked us through the bikes, helped us with sizing and answered all of our questions. We went home with our new bikes really happy! Overall, the store provided an excellent service. We felt really welcomed and we can't wait to come back for services and future needs. read more

Specialized - Our new bikes! - Bikes Near Me - Santa Monica, California

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I love this shop. From the first exchange when Brendan picked up the phone and said yes we have the 2020 Allez Sprint Comp Disc you're looking for, I could tell this shop was different. The process of buying my bike was a dream and the whole staff went out of their way to make it an awesome New Bike Day. Since I brought my bike home, the repair staff have been incredible. The couple of times I had to come in, they have been friendly and accommodating, as well as honest and up front. This shop is absolutely a cut above any other shop. You get a high-end dealer experience with the personality of a small neighborhood shop. I will be bringing my Allez and any other bike to them exclusively from now on. They're that good! read more

Specialized - The amazing fitting studio!! Ben went so far out of his way to make sure my new Allez was perfect!!! - Bikes Near Me - Santa Monica, California

Guys were very helpful and let my kids do a test ride in the parking lot. Will be picking up a bike here shortly. It's a nice store with plenty of parking. read more

Excellent service from the staff. Especially the delivery. No complaints from me. So far, I'm enjoying the MTB hope to upgrade soon.

They did a great job servicing and rebuilding my bike. New tires, new chain, all clean and brand new once again. Love this shop!

It's great having a specialized nearby. Everyone here is always super helpful and they usually have what I'm looking for in terms of cycling gear. Very convenient location with plenty of parking. read more

Take your business somewhere else folks! Hey Rich, send me my bike mirror you promised me. Mason.....you were jeckel and hyde.....nice one moment.....rude the other. I am so glad I never have to deal with you all again!!!!! Treat everyone nice and stop being armholes!!!! read more

I've been coming to Cynergy for many years, at least since 2008. I have probably stepped foot inside this store over 60 times in that period. I've been there shopping for bikes many times, repair, helmets, road shoes, inserts, clothes, sales, accessories, general advice, fitting advice, warranty matters, and seminars. Sometimes I just stop in to browse and see what's new. I own a Specialized bike--fits me perfectly and rides like a dream. Just picked up some incredible Specialized Pro Road Shoes--feels like you have slippers on--my flat as a pancake feet love the internal support. Have a Specialized Helmet--the best fit of any helmet for my funky head, and I have tried them all. Specialized products cannot really be compared to other brands--they are really in a class by themselves for better or worse--they are cutting edge. They are different. They work for you or they don't, and if they do--you are golden. One time I was not in the mood to change a flat on one of my Specialized tires, was leaving the next day for a ride, and came in to pay them to do it and when they looked at the tire noticed a subtle defect in the sidewall unrelated to the puncture area, and they replaced the tire under warranty, no charge, I just paid for the new tube and tube labor. I will never forget that great service. I can guarantee you that if I went anywhere else for a tube change, they would never have noticed any problem with that tire--I didn't, and I ride, tune, and inspect by bikes constantly. Sometimes you get the best advice and help here, and other times you can be completely ignored. Times I needed help and was not getting it--I left and came back another time and it felt like I entered a new store. There are times that I just wanted to look around and not talk to anyone, and I ended up in a 1 hour bike talk conversation with some of the old timers behind the counter--I was one of the few customers in the store at that time. If you want attention, best time to visit is during the week M to Th. There definitely can be LA attitude here sometimes, which I don't particularly care for--this is Santa Monica, exclusive territory rights to hot Specialized Branding, in an affluent area--that's what going to happen. Picture walking into a Ferrari Dealership. You can avoid a lot of this during non-busy times and get that attention. As you can imagine, everyone and their grandma is here on Sat and Sunday--and help time will be limited. Picture 7 PM at Mastros in Beverly Hills on a Saturday Night and you want a table stat! without a reservation. The old timers here know their Specialized stuff--they are closely aligned with the Corporate Headquarters in Northern Cali. I have even met some of the Specialized execs at Cynergy as well as Mr. Andy Pruitt, Mr. BG Fit himself. Last I just want to say a word about Specialized Pre-Talc Lightweight Road Tubes. They are expensive for a tube, but probably the finest tubes manufactured. They are also in a class by themselves. Been using them for years in all my road bikes and I have only had 1 blowout, and it was not until I got back to the car that it went flat amazingly--maybe I am not riding hard enough? read more

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Went and bought a 2020 specialized turbo creo. Spoke to brandon and the crew helped me with my purchase. First off the store was clean and well stocked. Brandon knew his stuff. He steered me in the right direction as far as fit,size, tire options, and gave me a break down on how to operate and use the turbo functions. After branndon set me up with a test ride i knew i wanted the bike. He then helped me with upgrading the software to tune the bike to optimum performance. The guys are are friendly, knowlegable, and overall great with customer service and the whole specialized experience. Brandon lives and breathes bikes. Its what i want in a bike shop. read more

Specialized - Turbo creo - Bikes Near Me - Santa Monica, California

Staff is inattentive and not welcoming. They care only about chatting with each other than doing work. There were 5 employees just chatting and after not acknowledging my request for help I left. read more

Shon and Brandon were the nicest people to help me with my first big girl purchase. They were helpful and answered all my questions about the UDi2 components! read more

Specialized - Bikes Near Me - Santa Monica, California

I bought my 2022 levo ( 14000) I tried to order a couple parts. Not only did not even heard of what I was trying to order. ( I had to go in to show them what I was talking about) a D then they ordered me the wrong part. Come on. You work at a bike store!! After a 14000 dollar purchase would would think I would get a call to see how everything is and they do NOT even offer 1 free tune up.. You have definitely lost my business. In today's day and age you would think they would step up customer service. Professionalism goes a long way. read more

As a diehard bicyclist, I'm always on the lookout for the best bike shop around. For parts, and to have my bikes serviced. And this guy I know, "Elon", is always saying Specialized Santa Monica is the best bike shop in town. He tells anybody that will listen, Specialized Santa Monica is not only the best bike shop on the Westside, it's the best bike shop in the whole city. But I didn't believe him because Elon is always running his mouth, shouting ridiculous nonsense, and nobody can believe a word he says. But I must admit now, I should've listened to him earlier, because this is definitely the best bike shop in town. Excellent service. Friendly, knowledgable staff. I highly recommend this place. read more

This is an outstanding bike shop and probably one of the biggest Specialized dealers in the LA area. The have a huge selection of Bikes (from top of the line to budget bikes), shoes, tires, etc. If you are in the market for a new bike, they do have a very nice demo program that let's you take the bike out for a good ride before you lay down your hard earned bucks. Well, if you are in the area and have some money to spend, check out Cynergy Cycles!! read more

After going through the sizing video guide on Specialized's website, the website determined I needed a 130mm saddle. The only 130mm saddle on the website was a Sitero, so I ordered the Sitero Plus thinking that the extra padding would help on long rides. After riding on a bike path for approximately 20 miles, I was sore from my thighs rubbing up against the saddle and having to adjust my pedaling motion to avoid the rub. I didn't want to go through the trouble of ordering multiple saddles and returning them via FedEx so I visited this store and was helped by two employees. The first one measured my sit bones and informed me that the saddle I chose was for a totally different type of riding (time trial). The sit bone measuring device suggested 168 at first, but I happened to notice him measuring the outside of my butt impressions. I asked another employee (Sean, according to my receipt) to verify and he measured the middle portion where the imprint was deepest and determined that I'm actually a 155 for their saddles. Although my group and I took up a good chunk of Sean's time, he remained professional, personable, and very chill. Also, for those that are wondering, they do not accept returns for orders made on the Specialized.com website. No big deal since Specialized provides a FedEx return label for you. read more

I bought my new bike six weeks ago a 2022 Levo, love it. Already put on 900 miles! Had to go back to the shop a couple of times for some minor adjustments, the boys took care of me instantly. The bike is amazing , generation three is a huge improvement over generation two. 2019-2021. The bike does everything better I was really surprised, and not being an expert rider I wasn't sure if I would really notice a difference compared to my 2019 Levo expert that I loved. The 2022 is more stable because of the longer front end, turns really quick on hairpins, because of the smaller back tire, really steps don't feel as steep anymore so not as scary! Love the bike and it really helped me improve to the next level. I want to thank Michael, Brandon the manager of the shop always a big smile and super positive and super helpful right away, and Aaron and the boys back in service. Mark read more

Why is it so hot in there?! For such an expensive bike shop you would expect to go in and be comfortable looking around.

Bryn was greatt. Went by to rent or buy a e-mountain bike. I've been thinking about it for a while. A little pricey but a great item. How great could this be! Amazing machines. We'll be back and they have great selection of e-bikes overall. And they had cookies! read more

this shop rocks! super friendly staff and service. special "shout out" to Marcos and Benjamin, for making my new bike purchase experience ($$$).. so chill :) just an awesome job at this store y'all! RG read more

Great people work here. The service is great, the staff is accepting, helpful and knowledgeable. The product selection is also great. They stock all kinds of specialized bikes and gear, as well as non-specialized gear for certain products. read more