I had a great experience at Auto Kings. DJ Niello was awesome to work with and made the whole…read morebuying process easy. He answered all my questions, worked with me on the price, and even stayed late so we could finish everything that same day. Everyone at the dealership was friendly, and the process was smooth from start to finish. I would definitely recommend Auto Kings, and if you're looking for a vehicle, ask for DJ Niello!

We drove 3 hours to Bend to get a car and D.J. was very helpful in getting us into that car quickly…read moreand taking care of a few issues (like getting us new windshield wipers) before we drove it back home.

I cannot thank Rod enough for his help selling my car. I had been trying to sell it on my own for a…read morefew months before working with him. I was moving abroad and in a time crunch. He got to work quickly and even helped get it into the dealer for a recall repair after I'd moved away. Rod managed to sell the car for top dollar, working off of the list price we'd agreed on. Even with his fees, I netted more selling it with him than I would have if I'd accepted any of the really low offers I had gotten on my own. It was especially helpful that he manages all the payment, banking and paperwork details since I was out of the country when my car sold. If you want a pain-free way to sell your car and someone who will work hard to get you the most for it, Rod is the way to go.

We had a 2012 Audi A5 convertible that we wanted to sell, having just bought an EV. Ron was very…read moreeasy to work with and he recommended a listing price for us. Our car was in primo shape and just trading it in would have gotten us quite a bit less. Out car sold very near to his recommended listed price and was gone in about 2 weeks. Highly recommend him for selling your car, especially if your car is in a pretty good condition, as ours was.

I had a great experience with them! They serviced my car in a timely way. They offered a free Uber…read moreto my home and back. They were helpful and took the time to explain all the issues with my car. very pleased!

We had an outstanding experience buying our new car from Subaru of Bend! We intentionally chose…read morethis dealership because we wanted to support a local, family-owned business that stands by their values. From start to finish, the service was top-notch. Our salesperson, Nick, was genuinely fantastic. He was knowledgeable, helpful, down-to-earth, and there was zero pressure. He made the process fun and stress-free. Frazer our Director of Finance was equally great: fun to talk to, easygoing, transparent, and absolutely no high-pressure sales. It was just honest help to get us the best deal.If you're looking for a dealership where you'll be treated right by real people who care, Subaru of Bend is the place. Highly recommend Nick and Frazer!!! Thanks for the great car and excellent experience!

Thank you Mike Hamilton for the great deal on our new 4Runner. I highly recommend Mike for your…read morenext vehicle!!

It's rare to walk into a place where the staff greet you and make sure you have been assisted. They…read moreremember who you are and smile. We had an issue with our Sequoia and unfortunately it needs more work, but Kendall Toyota stepped up and took care of us. Derek walked us through and helped to get us into a new Sequoia. He was so kind, knowledgeable, and professional. Eric was so pleasant to work with and made the financial support we needed to make it workout for us. Overall it was an excellent experience to be taken care of when you don't know what to do. I also need to mention how amazing the service department is.

The experience was 'meh', purely transactional and nothing exceptional…read more The good: -Polite and mostly responsive sales people, knowledgeable about the used truck I was interested in. -ultimately repaired a ripped seat for free (though we never discussed it, nor did I request it), I believe this was in response to a less than average review provided previously The not so good: - Test drove with one sales guy who said they could work with us on price then turned us over to another who flat out would not, even a small concession would have improved this rating, but when the markup was I'm sure in their favor didn't create sympathy for them. - Truck had some big knocks in the brakes 24 hrs after purchasing. They offered to have a look but said we'd have to schedule it online & it would cost us. Took it to Les Schwab and had the brakes fixed for free. - It was usually ~1week between communication from them on the checkins and follow ups on a few items.

*Coming from UTAH* Made a deal over phone sent details pics and told all info over phone. We had…read moremade a deal which was already a steal for them, my truck is worth way more but anyway we agreed on 22.5k on trade in etc. and then I drove 10hrs just for them to go back on their word and offer 20k and then i said no they went to 21k and stayed their so I walked out. Went to buy another truck else where called them sent them everything as well told them what happened at this place and they immediately offered to match the 22.5k AND LESS interest rate! Sucks that this Honda place goes back on their word and missed out on an already good deal for them.

Last week was my first ever time purchasing a vehicle from a dealership (insanity?! I've always…read morepurchased private party!) so we were a little hesitant on a dealer just because horror stories and whatnot run wild. But we worked with Justin to purchase our Subaru there and it could not have been a better experience. We felt no need to rush in looking at the car, we were feeling forced into anything or pushed to purchase, paperwork and all our questions was a smooth process as well. Justin let us just take our time, he didn't hover, and was so friendly and not pushy. We then discovered the seat won't move up and down so I texted him to ask about it, they said bring it on in, now the part is ordered and it's getting fixed free of cost. They have truly been fantastic in this entire process and I couldn't recommend them more.

Great experience! Had a small issue after test driving a classic Charger. Guy didn't hesitate to…read moretake care of it and even transported the vehicle several hundred miles for no added fee for the small inconvenience. Guy and Rob were very honest I felt and made the process easy and enjoyable. I would highly recommend them for any of your vehicle purchases.

Please consider before getting work done at Team Kia of Bend…read more We took our 2016 Kia Sorento to Team Kia of Bend for maintenance. We spent $1,600 on some simple repairs, including an oil change, replacing filters, and repairing the seat heater. After picking up the vehicle, we drove only about five miles before the engine failed. We had the vehicle towed back to the dealership because we believed the issue might be related to the service that had just been completed. Initially, Team Kia of Bend told us that this type of engine failure is common on these vehicles and attempted to have the repair covered under Kia's engine recall program. When Kia Corporate denied the claim, the dealership changed its explanation and told us the engine failure was the result of years of inadequate maintenance on our part. We understand that engines can fail and that no vehicle lasts forever. However, our Sorento had only 120,000 miles, had been a reliable vehicle up to this time. The timing of the engine failure--just five miles after the dealership completed the service--makes this situation extremely difficult to accept. To make matters worse, Team Kia of Bend has informed us that they intend to sell our vehicle through a lien sale unless we pay an additional $400 in charges. After already spending $1,600 on service and now losing a vehicle that was running when we brought it in, this has been an incredibly disappointing experience. What made it even worse was how we were treated by Team Kia of Bend. The service manager was dismissive, rude, and made us feel as though our concerns were a joke. We are not looking for special treatment--only fairness, accountability, and consistent communication.

1 star. At the end…read moreof the day, we signed the paperwork, so we take responsibility for not slowing down and triple checking every feature and trim level ourselves. However, the issue we had was the amount of incorrect information given by the sales staff regarding the Kia Carnival trims and features. About two months before purchasing, we did our first test drive with one salesperson who told us we were driving the base model, when it was actually the EX trim. Recently, when we came back and purchased with a different salesperson, features were discussed as if they were included on the trim we bought. Because of those conversations, we believed we were only stepping down one trim level and giving up a few small features, not buying the actual base trim. After getting home and spending time with the vehicle, we realized multiple features we thought were included were not there. Again, we accept responsibility for signing the paperwork and not researching more deeply ourselves, but the dealership employees should know their own vehicles and trims before advising customers. I will recognize they did meet one of our needs. I had a limited amount of time because I was on a work break, and they did a lot of the negotiating and paperwork preparation over the phone before we arrived. That part of the process was smooth and appreciated. However, we had multiple needs, not just speed. We specifically mentioned multiple times that the SX trim was the one we really liked, and that we were okay stepping down one trim level to save money. At no point did anyone stop and clearly explain, "Hey, this is actually the base trim, so you are losing a lot compared to both the SX and the EX." If someone had simply explained that clearly, we would have immediately realized the mistake before signing. That kind of honesty and product knowledge would have made us even more loyal customers long term. What disappointed us most was the lack of willingness to reasonably work with us afterward. We were willing to trade up immediately into a higher trim, meaning the dealership would have made another sale at a higher price. We understood there would be some loss because vehicles depreciate once driven off the lot, and we were realistic about that. However, being told the vehicle had essentially lost around $11,000 in value after only 3 days and minimal use was not something we could financially justify. Especially considering we received a strong deal originally, the dealership could have likely resold the vehicle close to what we paid and worked with us somewhere in the middle. Even something closer to a small loss on our side would have kept us loyal customers long term. Instead, it felt like once the paperwork was signed, customer service no longer mattered. The Carnival itself is a great vehicle. This review is strictly about the dealership experience and the lack of product knowledge and post-sale support. Buyers should absolutely triple check every trim, package, and feature themselves and not rely solely on the expertise of the sales staff. Unfortunately, because of this experience, we will not be recommending this dealership to friends or family.

Excellent experience! I just picked up a clean Jeep Cherokee (XJ) from Morgan at Local Motors. He…read moreis very honest and strait-forward, no salesperson BS with him. I live in San Diego, but have been looking for a nice XJ for a couple years. I ended up buying it over the phone, flying up, and driving it over 1,000 miles back to SD. Morgan was very easy to deal with, and he is NOT your typical "salesman", but honest and and professional. I would highly recommend Local Motors to Bend-ites! If you don't find good experience, you can fly to San Diego and I will give you free surf lessons. Boom.

These guys are awesome - easily the best experience I've ever had buying a car. Seriously. Worked…read morewith Donnie and got an amazing Jeep XJ Cherokee. He was super nice, honest, laid-back, and transparent (total anomaly for a car salesperson right?). Even after we had our mechanic check it out and came back with some things that could be tuned up - which wasn't a ton as the car had one owner and they seem to try to only get cars with one owner - we came to a totally reasonable deal. I would absolutely come back here to buy my next car over anywhere else in Bend, and would recommend the same to anybody else.

services is amazing Aaron is the guy too see if you want it done right. very knowledgeable And…read morefriendly likes to have a good laugh. now with that being said love the service but not the price. Don't get me wrong it is a great dealership with service just be ready to open your pocket book. It is not like it use to be and pay some money to have some one work on your vehicle. We use to love taking the vehicle in to get worked on. Anymore it is sad we don't take it in because of pricing. It is sad we have gotten to the point where you can't just take your vehicle in cause you don't want to work on it. Now it's you either work on it or you won't get it fixed do too you can't afford the part. This is coming from a guy who watched a YouTube video and changed his radiator in the parking lot after buying the tools.

Terrible dealership. I wish I could take back my purchase and buy elsewhere due to their service…read moredepartment. Brought my vehicle in a week before warranty expiration. Of the six items that needed repair their service department looked for reasons to deny rather than fix or even try to replicate the problem. For instance, the factory horn that can be seen thru the front grill on a Wrangler 392 appears to be rusted. Went back and forth with the service advisor on how that's a factory horn and he kept on insisting that its aftermarket. After many times going back and forth, turns out the plastic cover on the factory horn came off and exposed metal - still can't get an answer why this isn't covered under warranty. 2) the vehicle came with half-doors and soft top uppers along with factory full doors (Jeep). The factory soft top upper doors began leaking and leaving about 1-2 inches of water on the driver and passenger floorboard. First the service department claimed it's not covered under warranty because I installed a rack on the back half of the vehicle. When I pushed back, because the leaks were coming from the front, they pivoted to say the tops were aftermarket and Chrysler would not cover after market parts. Had to go back and forth again with the service writer. First he said he couldn't see the jeep came with those doors from the factory. Then he said they are not OEM. Upon pressing, he miraculously noticed the Chrysler emblem on the corner of the vinyl window. Pretty obviously you ask me. 3) alternator not charging battery. Service response was that because I added after market lights to vehicle, the can't diagnose and troubleshoot. 4) transfer case not engaging front axle housing. Known problem in the 392. Supposedly they found metal shavings in the oil. When I called bull they pivoted and said it's due to my aftermarket axles and Chrysler will not cover them. I call bull specifically because when the Jeep would not engage the front axle, I changed the oil and it was filthy dirty indicating a problem with the problematic clutch plates. The dealership didn't check the oil! I call bull. The vehicle was never driven with the new oil. A few more issues but I won't bother. I have never experienced such terrible service from a dealership. I would have expected them to be on the side of the consumer. I will NEVER bring my jeep back to this dealership in Bend. They lost a customer for purchases AND for service.

Inexperienced sales staff Bad vibes, demanding Social…read moresecurity number to run credit report although I was not financing the car I drove 6 hours to purchase, insisting on doing DMV that I wanted to do myself. Rotten experience

I can't believe these guys actually have a business. There is no one in the Mazda showroom so I can…read morejust wander around and get into cars with no one "helping" me. No information and after fifteen minutes of wandering, a guy shows up and knows nothing about the care. When I call for information, no one calls back. Buying a car shouldn't be that difficult. No wonder they have way more cars in the lot than a dealer of this size should