Jose the Personal Trainer Manager and Ralph Quinones helped to resolve our account issues. At…read morefirst, this location was super busy and we had billing issues so we decided to cancel. After a few months, Jose and Ralph assisted us with sincere care and great customer service recovery. We're happy to be back and to see this gym is now thriving with good leadership. Gym is clean, well maintained with lots of machine options...please get more Smith machines!

The place itself is nice. I go to different locations for Zumba classes that I really enjoy. My…read moreproblem is that after two months all of the sudden my app stopped working and it says my membership is canceled, well is not because I still can get in with my phone number. After many attempts at different locations I'm still not able to sign in. Ticket was created last week and I have not heard back. Came back to the Cypress location today and the manager Shaw Hitchcock told me he is again "creating a ticket" and he will forward me the email IT sends him. I sure hope this works because is getting very frustrating dealing with this because I can't reserve my classes if I can't access the app. I just find it very frustrating that there is not a customer service number I can call.

Excellent atmosphere...no jokers goofing off and hogging machines. Everyone is respectful and…read morefriendly. Love Bona, highly recommend.

Well-equipped, no-nonsense, strength-focused facility with every possible kind of heavy thing you…read moremight want to pick up and put back down. I'm just passing through town, so I did a drop-in visit to train powerlifting. I was really impressed by the generous powerlifting area, the amount and variety of weight machines, and the crossfit-style "miscellaneous heavy stuff" area. Tired of deadlifting pounds and want to lift some kilos instead? Don't worry, they've got both. I wish I lived nearby so I could come here all the time.

Absolutely great coaches who inspire you! Was taught the correct way to workout and advice on…read morethings to do when I couldn't make it to gym. Great space to workout with everything needed. The people at this gym motivate one another almost like family environment. Looking forward to returning soon!

A full, high-energy class is infectious. When everyone in the room is pushing themselves, it makes…read morethe workout feel less like a chore and more like a shared accomplishment. Finding a gym where the members are "so nice" is a huge win--it turns a fitness routine into a social highlight of the day. The culture of a gym always starts at the top. Having owners like Marci and Casey who are hands-on and genuinely have your "best interest in mind" is what separates a boutique fitness center from a big-box corporate gym. That personal touch ensures that members aren't just numbers, but part of a community where their goals and safety matter. Instructors like Kirsten (sorry if I butcher your name!) make all the difference. Being "sweet" makes the environment less intimidating, but being "very informative" is key to a successful workout. Having an instructor who takes the time to educate you on form, technique, or the "why" behind an exercise helps you see results faster and stay injury-free. BONUS POINTS FOR BEING A PART OF WELLHUB!

They will not provide 7 day pass for 13 year old child…read more They tried to cancel my discounted membership from BCBS and start new membership at higher cost

Wish I could rate them a zero! DO NOT, I repeat...DO NOT sign up for a Personal training contract!!…read moreThey make it impossible to cancel it and it's not even worth it! They also don't tell you it's a 4 month commitment and management will evade you to avoid canceling it! Im still waiting over a month for a refund from them and have continually been getting charged! Had to go to my bank and change everything to stop them from taking money out, over $1000 in just one month! I filed fraud charges and a complaint with the BBB, stay away!!!

I have been working with Body Rocks Fitness for almost three months and have noticed significant…read morechanges in my body since I started. I recommend taking pictures before you begin to track your progress. If you like data, consider getting an InBody scan, as it has helped me see the difference between working out at home and the gym with a trainer. Hiedi works with you to help you accomplish whatever you need with built-in flexibility. I always look forward to my sessions with her. The facility offers various program options to fit different budgets. Once you select a program, you get access to the gym. She also offers group classes. There are many great trainers at the gym, and while the gym is available to everyone, I, as a female, feel extremely comfortable with many other women working out there. Both male and female trainers are available. The atmosphere is always warm, clean, and welcoming whenever I visit. If you're looking for a gym, I highly recommend trying it out for at least three months.

The owner is a hypocrite and pretends to be a Christain. We go to the same church, so I was shocked…read moreat how she treated me as a customer. She has no humility or care or understanding for anything that you may suggest as a legitimate concern. The gym itself is clean and conveniently located, but my experience with personal training was extremely disappointing. 1 clearly communicated specific training preferences and a prior back injury, yet my concerns were repeatedly ignored. I was pushed to lift more weight than I was comfortable with, which resulted in significant soreness and nervous system distress that left me unable to work out for an entire week. When I raised this as an injury concern, it was completely dismissed and brushed off as "normal." Instead of listening or taking accountability, the staff turned the situation around on me, questioned my nutrition and effort, and showed no genuine concern for my physical well-being. When I expressed that I no longer felt safe or comfortable continuing training, I was initially told I still had to pay under the contract. While they eventually released me from the contract and refunded my remaining sessions, the lack of care, empathy, and willingness to listen was shocking. This experience made it clear that client concerns-especially regarding injuries-are not taken seriously. I would not recommend this gym if you have specific needs, injuries, or expect a truly customized and supportive training

I just moved back to Texas and started to attend this gym. I've been a planet fitness member for a…read morefew years and love going here. It fires the job. Staff is friendly and the environment is clean. The equipment is reliable.

Other reviewers seem to have unrealistic expectations of what they're paying for. Planet Fitness is…read morea great place in terms of equipment availability, good maintenance practices, and friendly supportive staff. I've been with them for years and very rarely will you ever see a machine is out of order. If you do, it doesn't stay down for very long. The staff quickly address mechanica issues with their workout machines.Not to mention incredible open working hours. There are folks out there that have unrealistic expectations of the clientele pool for planet fitness. Not everyone is rocking a six-pack beachbody and everyone else is there to focus on themselves. I advise others to do the same with a level of dignity and humility. Pizza nights are fine. If you don't want it, you don't have to. I choose not to and I'm happy with it. If you opt in to get the black membership, definitely try out their hydro massage chairs. It's incredibly customizable and super therapeutic. You can adjust the working range that the machine targets as well as the speed and magnitude of pressure. They also have traditional massage chairs and tanning beds. Enjoy your stay. You're there to do you!

I came to F45 Morton Ranch while searching for a new gym community. I had been at my previous gym…read morefor 8 years and needed something new. I have fallen in love with F45 Morton Ranch! I had tried a different F45 location, but I didn't feel the community feel that there is at Morton Ranch. The coaches and members are great. The coaches will help modify anything (I'm not interested in jumping on boxes or hanging from a bar to do pull ups). And that is OK!! No one judges or cares! It really is a positive uplifting community. It is truly an inclusive gym and it's a beautiful thing to see! I'm grateful to have found a new gym home!

Great coaches with high energy. Workouts are challenging in a good way. If you need modifications…read moredon't be afraid to ask. This is a great f45 location.

I've been to this gym a few times during visiting my family or for work. Compared to my gym back…read morehome, which has new equipment is in excellent condition, the facilities here show noticeable signs of wear and tear. The staff wasn't friendly like the staffs I'm used to back home. I've been to some of their classes and had so much fun. The instructors and gym members for the classes are so welcoming. The only problem I encountered was on my last day involved a staff DJ being overly engaged in conversation with a gym member. When I approached to ask about a massage bed, he was slow to respond and informed me of a 3 to 5 minute wait. After assigning me a bed number, I waited for longer than the specified time only to find the bed was still occupied. I had to interrupt DJ again to inform him of the issue, he assured me the bed was vacant and ready for use, which was not the case. DJ seemed somewhat annoyed at me interrupting him. Eventually, another bed became free and DJ prepared it for me, but the experience left me feeling that I wasted my time going back and forth so I just left without using the Hydro Massage bed.

Customer service is shit if you get the wrong worker checking your scan in, i dont need to get…read moreeye-rolled at by some bum for asking if i can upgrade my membership. Im cancelling my membership