I've boarded my dogs at Rover Oaks many times in the last year. Our Lab also spent a few days at…read moredaycare when workers were in our house. Both dogs love Rover Oaks and the people who work there. They go running inside like they are going on vacation. The staff make an effort to put each dog in with compatible dogs. They also send us pics and reports every day that we are gone. I'm thinking the more negative reviews on here are either old or unusual occurrences because we are very happy with this business.

Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for…read moreboarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star.

We had a terrible experience - dropped our dog off at noon and they kept calling saying they were…read morebehind. At 5:00 they finally called and said he was too stressed to be groomed. Our Maltipoo is 4 and has been groomed by 3 different groomer in Arkansas and Colorado - never had an issue Most places we have taken him take between 2-4 hours to groom - sadly our groomer here has cancer and can't groom anymore. I feel so bad for my dog to get that stressed Now I will need to look for another place to take him - after he's been so stressed out and not even groomed. We have had dogs for 30 years - never had someone call to say they kept our dog for over 5 hours then didn't even groom them.

They groomed my previous dog and had groomed my present a few months ago and bragged on how well he…read moredid and got along with the other dogs. He is a 20# 9 month old Schnoodle and had an 11:00 appt. I called and left a message at 3:00 to see if he was ready and no answer. At 4:30 I went down and they said he had been ready for hours. They lied and said they didn't have my phone number which was provided when I filled out the paperwork and was on my previous dog's info. They also said he acted up and charged me $15.00 extra for bad behavior. He's a small dog and has never been a problem to bathe before. Marilyn the owner was not there and I was so angry that I left without telling her what happened. We will not be going back and I am very disappointed but they did have my phone number because I left messages. Keeping my dog in a cage for hours was cruel and I would never recommend them.

We have 3 dogs. One of those dogs is a 12 year old Maltipoo. She does NOT like being groomed. Lee…read morewas amazing with all of our dogs, but the fact that he was able to get out maltipoo groomed with little to no issues was amazing. He did a fantastic job and I highly recommend anyone looking for a new groomer check out Encore Grooming. The place was super cute, clean, and over all just a great experience. Pricing while still a little high from what I am use to in our small home town, was reasonable and less than what I have been charged at other groomers here in NWA. You won't be disappointed if you take your pups to Encore Grooming!!

Lee did an amazing job with my mini aussie! Absolutely beautiful! Will definitely bring her back!read more

They are always excellent with our dog - they treat her very well. We highly recommend using them…read morefor any/all pet needs...

Always give our Shihtzu boys perfect grooming! Keep appointment times so that our dogs don't have…read moreto stay all day.

Simply the best groomers I know of. Kind folks with warm hearts. They will treat your doggies like…read morefamily. I've been going there for years and can't say enough about what a good job they do.

I love this place and my dog does too. He's a big dog (75 lbs) and I save about $20-$30 by going…read morehere. I live in Fayetteville, but i don't mind driving to Prairie Grove. Lisa is great with him and I've always been happy with the way he looks when we leave. When the door opens and we walk in, my dog's tail starts wagging and he's ready to leave me so I know they must love on the dogs while they have them and that's just as important as the grooming to be honest.

I am thankful and impressed by the La Ti Dog groomers. Our Shih Tzu is 16 years old and sometimes…read moreskittish. Petsmart refused to take her for grooming any longer due to age. La Ti Dog accepted Delilah and has done an outstanding job of grooming. Staff is outstanding!

We recently tried Kerysha from Posh Pups Bear for the first time, and honestly, it was such a great…read moreexperience. We've always had a hard time getting our dogs groomed because they get really anxious, and in the past, groomers haven't quite been able to get the cut the way we wanted. This time, we shared a few inspiration pictures with Kerysha, and she truly went above and beyond. Our dogs came out looking exactly like what we had in mind. Not only do they look amazing, but the whole experience was so much less stressful for them. The fact that she comes to your home and does everything from her van is incredibly convenient and makes a huge difference. We're definitely planning to keep using her, and I would highly recommend her to anyone looking for a groomer who really listens and delivers.

Posh Pups NWA did an amazing job with my nervous 15 lb pom/poodle mix. Kerysha was easy to…read morecommunicate with, on time, and made Belle look amazing! We will definitely be repeat customers! Price wise, they were comparable to a little less than all the other local mobile groomers. Happy to support a small family business. Bonus, their vehicle looked really cool in front of my house. :)

Scout is an AusieDoodle. And a farm working dog. So needless to say he can be scruffy when he goes…read moreto the groomer. Bark Alley is a place Scout happily goes into AND Scout comes out happy and ready to get back to work. Bark Alley is always always kind, gentle and non judging with what Scout may have gotten into or rolled in ha ha in the field. They do great with untangling and grooming without driving scout crazy.